Beminda Avaliações 

Resposta da Beminda

Há 2 horas

Hi Heidi,

Thank you for sharing your experience, and we're sincerely sorry for the frustration — we'd like to clear up what happened, because we understand how it looked from your side.
Our prepaid return labels are available for US orders only; for international orders, return shipping is the customer's responsibility. We recognize this wasn't made clear enough to you early in our conversations, and for that confusion we truly apologize — it should have been the first thing we explained.
More importantly: your refund has already been processed in full, and you don't need to return the mask at all — it's yours to keep. The alternatives our team offered along the way (the upgraded model, the store credit) were genuine attempts to find you a solution you'd be happy with, never a way to avoid our guarantee. We're sorry they came across differently.
If the refund hasn't appeared in your account yet, please allow a few business days for your bank to post it — and if anything at all is still unresolved, write to us directly at hello@beminda.com and we'll take care of it personally.

Warm regards,
The Beminda Team

Resposta da Beminda

Há 2 horas

Hi Christine,

Thank you for such a thoughtful and detailed review. We're delighted the mask has made a real difference for your dry eyes, and we're glad our after-sales team could take care of you with a replacement after the steam issue — that's exactly the standard we hold ourselves to.
We especially want to thank you for your comments on the labelling of the hydration liquid. You're raising fair and important points, and we take them seriously. Feedback like this has already been escalated to our product team as we work on improved labelling and documentation. In the meantime, as with any liquid product, we recommend storing it safely out of reach of children.
If you'd like to share more thoughts on this — or if there's anything else we can do for you — please write to us at hello@beminda.com. Your input genuinely helps us improve.

With gratitude,
The Beminda Team

Resposta da Beminda

Há 2 horas

Hi JoLee,

Thank you for taking the time to share where you are on your journey — we really appreciate the honesty. We're glad the steam therapy is bringing you that rested-eyes relief after each session, and we understand the frustration of still having tougher days in between. Consistency often plays a big role, so we're cheering you on as you keep at it.
If you'd ever like tips on getting the most out of your routine, our team would be happy to help — just write to us at hello@beminda.com. We're here for you.

Warmly,
The Beminda Team

Resposta da Beminda

Há 2 horas

Hi Cynthia,

Thank you for this wonderful review — "all the difference in the world" is quite possibly the best phrase we could hope to read! We're so happy the warmth and comfort have become a highlight of your routine, and it's lovely that you're pairing it with a check-in from your eye doctor. That's exactly the kind of thoughtful approach we encourage, and we'd love for you to hear good news at that evaluation.
If there's ever anything you need, we're just a message away.

Warm regards,
The Beminda Team

Resposta da Beminda

Há 2 horas

Hi there,

Thank you so much for sharing this — it truly made our day! Hearing that your twice-daily routine has made such a difference, and especially that you're able to enjoy your contact lenses again for a few hours a day, is exactly the kind of progress story we love reading. Your consistency with the routine clearly deserves credit too.
We're so glad you feel it was worth it. If you ever have questions or need anything at all, we're always here at hello@beminda.com.

With warmth,
The Beminda Team

Resposta da Beminda

Há 2 dias

Hi Diane, thank you for the detailed review — and we're sorry the left side has stopped steaming, especially when you loved the mask at first. You've clearly done everything right, including the vinegar cleaning, so this doesn't sound like something you should have to keep troubleshooting on your own. Please email us at hello@beminda.com with your order number and we'll take care of this properly — and don't worry about your Eye Hydration Complex subscription; we'll make sure you're not paying for refills you can't use while we get this resolved. Thank you also for flagging the unlabeled bottles — that's important feedback we're taking straight to our production team. We'd love to win back your first impression. 💙
— The Beminda Team

Resposta da Beminda

Há 2 dias

Hi Lori, thank you so much for sharing this — your review genuinely made our day. After years of styes, redness, and treatments that didn't stick, hearing that your eyelids are healthy again and that your doctor confirmed real progress at just 21 days is exactly why we do this. 💙 You're on the right track with the remaining dryness too: results tend to keep building with continued daily use, so keep going. If you ever have questions along the way, we're always here at hello@beminda.com. Wishing you continued relief, and thank you for trusting Beminda with something so personal.
— The Beminda Team

Resposta da Beminda

Há 2 dias

Hi Linda, thank you for reaching out — and we're sorry for the frustration, but the good news is this sounds very fixable. When steam works at first and then stops, it's most often something simple like the reservoir fill level or mineral buildup from tap water, both of which are easy to sort out. Please email us at hello@beminda.com with your order number and we'll walk you through it step by step — and if it turns out your unit is faulty, we'll make it right, no hassle. We'd love the chance to get your mask working properly for you again. 💙
— The Beminda Team

Resposta da Beminda

Há 2 dias

Hi Brian, thank you for the kind words and the 4 stars — we're really glad our team could find a resolution for you. You're right about the response times, and we appreciate the honest feedback; as a small team we aim to answer every message within 24 hours, and we're actively working on getting faster. If there's ever anything else we can help with, you know where to find us at hello@beminda.com. Thanks again for taking the time to share your experience! 💙
— The Beminda Team

Resposta da Beminda

Há 2 dias

Hi Cindy, thank you for sticking with your daily routine and for the honest update — that consistency is exactly right. For many of our customers with dry eyes, results build gradually, and it can take several weeks of regular sessions before the difference becomes noticeable, so please don't be discouraged yet. That said, we'd love to make sure you're getting the most out of your mask — small things like session length, fill level, and fit can make a real difference. If you reach out to us at hello@beminda.com, our team will be happy to review your routine with you. We're here to help you get there. 💙
— The Beminda Team

Resposta da Beminda

1 de jul. de 2026

Hi Laurice,

Thank you so much — what a wonderful message. We're truly happy to hear you're feeling so much more comfortable, with your eyes feeling healthy and relaxed. That means the world to us.

One important and caring note, though: because you mentioned prescription eye drops, please do keep your prescribing eye doctor closely in the loop on any changes to those — prescription medications are really theirs to guide, and we'd never want you adjusting them without their advice. Your eye health always comes first.

With that said, we're simply delighted you're feeling such a difference. Thank you for sharing your experience, and for being part of the Beminda family.

Thrilled for you,
The Beminda Team

Resposta da Beminda

1 de jul. de 2026

Hi Starlene,

What a helpful, practical suggestion — thank you! You're absolutely right that if the warm-up eats into the ten minutes, you're not getting the full session, and building that into the timing is exactly the kind of refinement we should be making. We're passing your idea straight to our product team.

And that's a clever workaround in the meantime — running two sessions to get your full effective time. Smart thinking!

If there's ever anything we can help with, we're here at hello@beminda.com. Thank you for taking the time to share such useful feedback.

Grateful for the suggestion,
The Beminda Team

Resposta da Beminda

1 de jul. de 2026

Hi Cathy,

We're sorry — truly. Ordering back on 5/18 with no tracking, no product, a delivery marked complete that never reached you, and a refund you were promised but haven't received: that's a chain of let-downs, and none of it is acceptable.

You shouldn't have to chase this any further. Please email us at hello@beminda.com marked for urgent attention, and we'll personally make sure your refund is completed and confirm it back to you — no more promises without follow-through. We'll also investigate the delivery that was logged, since it clearly never arrived with you.

We're genuinely sorry for how much time and frustration this has cost you, and we're determined to close it out properly.

Determined to put this right,
The Beminda Team

Resposta da Beminda

1 de jul. de 2026

Hi Elaine,

Thank you for the kind review and the positive spirit — we're glad it's been "so far so good."

We did want to gently note the dryness you're still feeling after three weeks. If it's persisting, it's worth having your eyes checked by an eye care professional, as ongoing dryness can have causes best assessed by someone who can examine them directly — your comfort and eye health always come first. And if a few usage tips might help you get more from each session in the meantime, we'd be glad to help at hello@beminda.com.

Thank you for sticking with it, and for being part of the Beminda family.

Rooting for you,
The Beminda Team

Resposta da Beminda

1 de jul. de 2026

Hi Kim,

Thank you for the thoughtful feedback — and we're glad you like the steam itself.

On the fluid question, you've spotted a genuine inconsistency between our website and the instructions, and we're sorry for the confusion — we're getting that corrected. To set it straight: our Eye Hydration Complex is the recommended and ideal choice, but distilled water or saline are perfectly acceptable alternatives. The one thing to avoid is tap water, as it can leave mineral deposits. If our team hasn't already replied to your email, do nudge us at hello@beminda.com and we'll confirm it all clearly for you.

On the heat: if it doesn't seem to warm up enough to help, that may mean your unit isn't performing as it should — we'd genuinely like to check it, so please mention it in that same email.

And we're sorry about the pressure on your nose — that fit feedback is going to our product team, as it's something we're actively working to improve.

Thank you for taking the time to share all of this.

Here to clear it up,
The Beminda Team

Resposta da Beminda

1 de jul. de 2026

Hi Vernon,

Thank you for laying it out so clearly — and we're sorry the fit let you down. A mask that only makes contact at the nose and one spot on the forehead, with steam escaping everywhere else, can't do its job, and that's a fair and well-explained criticism.

You're not the only one to tell us that a single, non-adjustable size doesn't suit every face — it's genuinely valuable feedback, and we're passing your points on the sizing and cushioning straight to our product team.

In the meantime, there's no reason for you to be out of pocket on something that didn't fit. Please email us at hello@beminda.com and we'll sort a return or refund for you under our 60-day guarantee.

Thank you for taking the time to help us do better.

With thanks for your candour,
The Beminda Team

Resposta da Beminda

1 de jul. de 2026

Hi James,

Thank you so much for this — and we're so glad the guarantee gave you the confidence to try, after everything you'd already been through.

Hearing that you're feeling no discomfort at all, and that the ten minutes has become something you look forward to, is genuinely wonderful. That little pocket of calm in the day is exactly what we hope Beminda can be.

Since you mentioned your ointment, we'd gently suggest keeping your eye care professional in the loop on any changes to your routine — they know your eyes best. But mostly, we're simply delighted for you.

Thank you for recommending us, and for giving Beminda a chance.

Delighted for you,
The Beminda Team

Resposta da Beminda

1 de jul. de 2026

Hi Patty,

We're truly sorry — this is clearly not what you hoped for after so many years of discomfort, and we don't take that lightly.

What matters most to us right now is you: because you've mentioned your eyes are redder than usual and itching in a way they don't normally, please stop using the device for now and have your eyes looked at by an eye care professional. New or worsening symptoms like that really should be assessed by someone who can examine them directly — your health comes first, well before any product.

We'd also like to make the money side right. Please email us at hello@beminda.com and we'll arrange a full refund straight away — there's no reason for this to have cost you anything on top of the frustration.

We're genuinely sorry it turned out this way, and we truly hope you find relief and comfort soon.

With genuine concern,
The Beminda Team

Resposta da Beminda

1 de jul. de 2026

Hi Jimbo,

Thank you for such a thoughtful review — we're really glad the comms have been great and that you like the look of it!

Your point on the fit is well made. A mask that sits too wide to seal properly won't give you its best, and you're not the first to suggest that different sizes would help — that's genuinely valuable feedback, and we're passing it straight to our product team.

In the meantime, if the results have felt a bit inconsistent, a few usage tips might help you get a steadier experience — we'd be happy to talk you through it at hello@beminda.com.

Thank you for giving Beminda such a fair and considered try!

Thanks for helping us improve,
The Beminda Team