Beminda Avaliações 

Resposta da Beminda

1 de jul. de 2026

Hi Mark,

Thank you for such an honest, detailed review — and we're sorry the start has been rough on several fronts.

On shipping and support: 18 days is far too long, and being left unsure whether you'd get a reply isn't the experience we want anyone to have. We're sorry, and we're working to do better on both. If you email us at hello@beminda.com, we'll make sure a real person gets back to you quickly.

On the sore, red mark on your nose: please don't push through discomfort like that. If the mask is pressing hard enough to leave a mark, it isn't fitting as it should — do reach out and we'll help with the fit, and if it's causing soreness, it's absolutely worth pausing until we've sorted it.

On the water running out: at continuous flow, the reservoir empties faster by design, so the intermittent setting is more likely to last the full ten minutes — but we're glad to walk you through the settings so you get the most from each session.

Two days is still very early, so we appreciate you giving it the full 21. We'll be here to help however we can along the way — and if at any point it's simply not right for you, our 60-day guarantee has you covered.

Here to make this better,
The Beminda Team

Resposta da Beminda

1 de jul. de 2026

Hi Pat,

Thank you so much — we're really glad you love the simplicity and how it makes your eyes feel!

You're not alone on the buttons, though — selecting mist versus heat isn't as clear as it should be, and we're sorry the instructions felt obscure. We'd love to clear that up for you: if you email us at hello@beminda.com, we'll walk you through exactly how the mist and heat settings work so it clicks straight away.

Thank you for the honest feedback, and for being part of the Beminda family!

Here to help you get set up,
The Beminda Team

Resposta da Beminda

1 de jul. de 2026

Hi Karen,

Thank you for such a balanced, thoughtful review — and we're glad to hear your eyes seem to be improving. You're spot on that consistency really does matter.

We're sorry the fit took some getting used to, though — that's a fair complaint, and finding comfort shouldn't take that much effort. We're sharing your feedback with our product team, and if a few tips might help you get an even better fit, we'd be glad to help at hello@beminda.com.

Thank you for sticking with it, and for being part of the Beminda family!

Wishing you steady progress,
The Beminda Team

Resposta da Beminda

1 de jul. de 2026

Hi Gary,

Thank you for sharing — we're so glad you felt some relief so early on! Those first days can make all the difference, and it's lovely to hear you're off to such a good start.

If you ever have questions as you settle into your routine, we're always here at hello@beminda.com. Thank you for being part of the Beminda family!

Here's to your progress,
The Beminda Team

Resposta da Beminda

1 de jul. de 2026

Hi Laurie,

Thank you so much for sharing your experience — we're really glad you're feeling so much more comfortable, especially after such a tough stretch following your surgery.

Because your dry eye followed cataract surgery, we'd gently and sincerely encourage you to keep your eye surgeon or eye care professional in the loop on your routine, including anything to do with your drops. Post-surgery care is really their area, and we'd always want you guided by their advice on what's best for your eyes. With that said, we're truly happy that you're feeling relief.

Thank you for letting Beminda be part of your days. We're wishing you all the best.

With care and warm wishes,
The Beminda Team

Resposta da Beminda

1 de jul. de 2026

Hi there,

Thank you for the kind words about our team — we're really glad the correspondence was a pleasant one, even if the product itself didn't work out for you.

We're sorry it fell short on both effectiveness and fit. We completely respect your decision to return it, and we want that to be as easy as possible — if you email us at hello@beminda.com, we'll take care of your return under our 60-day guarantee right away.

Your feedback on the fit is going to our product team too, as it genuinely helps us improve. Thank you for giving Beminda a fair try, and for being so gracious about it.

Wishing you well,
The Beminda Team

Resposta da Beminda

1 de jul. de 2026

Hi Diane,

Thank you for the honest feedback — that's genuinely useful for us.

Because the device both heats and produces steam, it does draw a fair bit of power, so charging it every use or two is fairly normal. That said, if yours seems to be draining noticeably faster than that, it could point to a battery that isn't performing as it should — and we'd be glad to check your unit. Just drop us a line at hello@beminda.com if you'd like us to take a look.

We'll also pass your note on battery life to our product team, as feedback like this helps us improve. Thank you for taking the time to share it.

With thanks for the feedback,
The Beminda Team

Resposta da Beminda

1 de jul. de 2026

Hi Mary,

We're sorry — both for how the device performed and for how frustrating the refund has felt. Waiting and feeling like you're getting the runaround is the last thing we'd ever want for you.

Here's what's happening with the refund: because a claim is currently open with PayPal, we generally have to process the refund through PayPal's own system rather than separately, as otherwise the two can collide. It isn't us holding things up on purpose — but we completely understand it hasn't felt quick enough. If you email us directly at hello@beminda.com, we'll make sure your refund is actioned through PayPal as fast as possible and keep you updated until it's done.

We're also sorry about the leaking and the poor fit — that feedback genuinely matters, and we're passing it to our product team.

We really do want to get this resolved for you.

Sincerely,
The Beminda Team

Resposta da Beminda

1 de jul. de 2026

Hi Paik,

We're sorry the instructions weren't easy to find — that's on us, and it's clearly made the first week more confusing than it should have been.

If you email us at hello@beminda.com, we'll send you the full usage guide right away, including exactly how to select the highest heat setting so you're not left guessing.

On the temperature itself: the device doesn't have an on-screen readout, so it can genuinely be hard to judge the exact warmth by feel — and at its warmest it's designed to be a gentle, soothing heat rather than anything hot, so "warm" may well be just right. That said, if it ever seems like it isn't heating as it should, we'd like to take a look, so do mention it in your email and we'll check your unit or arrange a replacement.

Thank you for your patience — we'd really like to help you get the most from it.

Ready to help,
The Beminda Team

Resposta da Beminda

1 de jul. de 2026

Hi Jackie,

Thank you so much — what a lovely thing to read. We're really happy you've had such a positive experience, and hearing that you feel like you're getting your life back genuinely touches all of us here.

We're especially glad the close contact in those early days made a difference — and a special mention for Costi, who will be so pleased to hear this. We'll absolutely pass your thanks along; it means a great deal to the team to know their care came through.

Thank you for recommending us, and for being part of the Beminda family. We're right here whenever you need us.

Cheering you on,
The Beminda Team

Resposta da Beminda

1 de jul. de 2026

Hi Vicki,

Thank you so much for such a kind review — and for recommending us! We're really glad you're feeling more comfortable after your first month, and it's lovely to hear our team has been there for you along the way.

Since you mentioned your eye drops, we'd just gently suggest keeping your eye care professional in the loop on any changes to your routine — but otherwise, we couldn't be happier that you're feeling the difference.

Thank you for being part of the Beminda family!

Warmest thanks,
The Beminda Team

Resposta da Beminda

1 de jul. de 2026

Hi Ellen,

Thank you so much! Quick, helpful replies are exactly what we aim for, so it's lovely to hear our team got you sorted so promptly. We'll be sure to pass your kind words along to them.

Thank you for being part of the Beminda family!

With appreciation,
The Beminda Team

Resposta da Beminda

1 de jul. de 2026

Hi Melissa,

Thank you for such a thoughtful review — and it's great to hear that at home your eyes are feeling good.

To answer your question: you keep your eyes gently closed for two reasons. First, it's simply the safe and comfortable way to use it — warm steam and the solution are never meant to go directly into an open eye. And second, the warmth and moisture are designed to work on and around your closed eyelids, soothing the delicate eye area much like a warm compress, rather than being applied to the surface of the eye itself. So closed eyes are exactly right.

As for the watering during golf — cool air and wind can make eyes water for lots of us, so that one's likely the weather rather than the mask!

If you'd ever like us to walk you through Phase 1 and Phase 2 in more detail, we're happy to help at hello@beminda.com. Thank you for giving it such a fair and patient try.

Here whenever you need us,
The Beminda Team

Resposta da Beminda

1 de jul. de 2026

Hi Flavia,

What a wonderful message to read — thank you so much for taking the time to share it. After everything you'd been managing, hearing that you're feeling this much more comfortable, and better than you have in years, genuinely means the world to all of us here.

Reviews like yours are exactly why we do what we do, and "better than advertised" might be the kindest thing anyone could say to us. Thank you.

One small, caring note: since you mentioned your eye drops, do keep your eye care professional in the loop on any changes to your routine — they know your eyes best. But mostly, we're just so happy for you.

Thank you for letting Beminda be part of your days, and for such a heartfelt review.

With heartfelt thanks,
The Beminda Team

Resposta da Beminda

18 de jun. de 2026

Hi Kathleen,

You're right to be upset, and we owe you a real apology. Emailing four times about a return and hearing nothing back is a serious failure on our part — that's not how we should ever treat a customer, and we're genuinely sorry you were left waiting.

We do want you to know that your refund was processed today, so it should be on its way back to you now. We only wish it hadn't taken this long, or this review, to get there.

Your feedback on the fit is heard, too — the mask not suiting your face, with only the strap to adjust, is exactly the kind of thing we're working to do better. Thank you for saying it plainly.

We're sorry we let you down on this one. If anything is still outstanding, please email us directly at hello@beminda.com and we'll make sure it reaches a real person this time.

Truly sorry,
The Beminda Team

Resposta da Beminda

18 de jun. de 2026

Hi Linda,

Thank you for your honesty, and we're sorry it's been disappointing so far.

We'd gently say this: a visible blockage on the eyelash line is really worth having looked at by an eye care professional, as it's the kind of thing best assessed by someone who can examine it directly. Your eye health always comes first, and that isn't something a comfort device is meant to resolve on its own.

In the meantime, if you have any questions about getting the most from the device, or you'd like to talk through your options, we're here at hello@beminda.com and happy to help however we can.

Thank you for giving Beminda a try, and we hope you find relief soon.

Take gentle care,
The Beminda Team

Resposta da Beminda

18 de jun. de 2026

Hi Michelle,

We're sorry — you clearly wanted to love this, and we hate that it left you feeling it was a waste of money.

The most important thing first: receiving a solution bottle with no label and no safety seal is not acceptable, and we completely understand your concern. We take it seriously and want to look into it properly. Please email us at hello@beminda.com — we'll arrange a full refund, and if you're able to share any batch details, it would really help us investigate what happened.

On the device itself: if it isn't heating or sitting flush the way it should, that points to a unit that may not be performing correctly, and we'd genuinely like to check it for you. And to clear up the liquid question — tap water is best avoided, as it can leave mineral deposits, with our solution, distilled water, or saline being the right choices.

We're sorry this fell so far short, and we'd really like to make it right.

With genuine apologies,
The Beminda Team

Resposta da Beminda

18 de jun. de 2026

Hi John,

Thank you so much — we're really happy to hear you're feeling so good, and that Beminda has become part of your daily life. Comfort like that is exactly what we hope for.

Since you mentioned your eye drops, we'd gently suggest keeping your eye care professional in the loop on any changes to your routine — they know your eyes best, and we'd always want you guided by their advice. With that said, we're simply delighted you're feeling such a difference.

Thank you for being part of the Beminda family!

Warmly,
The Beminda Team

Resposta da Beminda

16 de jun. de 2026

Hi John,

You're absolutely right to flag this, and we're sorry for the confusion — our materials shouldn't be sending mixed messages, and we're getting that corrected.

To set the record straight: we'd recommend avoiding tap water, as its mineral content can leave deposits in the device over time. The liquid we provide (the Eye Hydration Complex) is the ideal choice, and if you ever run out, distilled water or saline are both suitable alternatives.

On keeping it fresh: emptying any remaining liquid and letting the device air-dry after each use goes a long way toward preventing buildup inside. If you email us at hello@beminda.com, we'll send you the full cleaning and care guide so you've got clear, step-by-step instructions to rely on — and we're always glad to help with any questions along the way.

Thank you for raising this — it genuinely helps us do better.

Here to help,
The Beminda Team

Resposta da Beminda

16 de jun. de 2026

Hi Linda,

Thank you for being so fair in your review — and we're genuinely sorry the unit let you down after so few uses. That's not the quality we want anyone to experience, and we completely understand why the jury's still out.

We're really glad our team could step in quickly with a free replacement, and it should be on its way to you — replacements typically arrive within 3–5 business days. If it hasn't reached you within that window, please give us a nudge at hello@beminda.com and we'll chase it down right away.

We'd love for the new unit to change your mind, and we'll be here to make sure it does. Thank you for giving us the chance.

Hoping to win you over,
The Beminda Team