Beminda eye steamer mask has made a huge difference to my dry eyes. Initially I had problems with steam output being erratic, and one side occasionally failing. However, after-sales has been amazing a... Ver mais
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Veja o que dizem as avaliações
This has been the best experience for my eyes with actual results that are working.. no more burn, no more feeling strained and tired. They feel healthy and relaxed... from using prescription eye drop... Ver mais
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When I first got my Beminda in May, steam came out nicely from both sides. I have used the pink eye hydration liquid that was included (although neither bottle has any label on it). In late June, th... Ver mais
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Everything about this company is dodgy/dishonest. The product is of poor quality. As per other reviews, it does not heat sufficiently, it is uncomfortable, and it leaks. It is a nondescript, brand-... Ver mais
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Detalhes da empresa
Escrito pela empresa
At Beminda, we believe caring for your eyes shouldn't be complicated. We design simple, drug-free tools that bring a little comfort to tired, dry, or screen-strained eyes at the end of a long day. Our flagship Steam Therapy Pro is a cordless, rechargeable warm-steam eye mask designed to deliver gentle, soothing heat in about ten minutes a day — no drops, no prescriptions, no fuss. Many customers pair it with our Precision Lid Massage Wand and Eye Hydration Complex for a complete at-home comfort routine that fits even the busiest schedule. Everything we make is built around the same idea: small, calming rituals that are easy to stick with. We ship regularly, restock often, and stand behind every order with a 60-day money-back guarantee, because we want you to try Beminda with complete confidence. We're grateful to everyone who has welcomed Beminda into their daily routine, and we read every review. Your feedback helps us improve our products, our service, and your experience. Have a question or a concern? Our support team is always happy to help. Thank you for trusting us to be part of your day.
Informações de contato
Estados Unidos
- hello@beminda.com
- beminda.com
3,3
Bom
108 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 93% das avaliações negativas
Normalmente responde dentro de 48 horas
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It is still early but I feel like my…
It is still early but I feel like my dry eye symptoms have improved on the first 2 weeks of use. I have been in contact with customer service with questions and they were quick to respond. I don’t have a lot of steam with the recommended amount of drops so I continue to experiment with the amount of liquid.
15 de junho de 2026
Avaliação não solicitada
Resposta da Beminda
Hi Martha,
Thank you so much for sharing — and we're really glad you've had such a positive start, both with how you're feeling and with our customer service team. Quick, helpful support is exactly what we aim for, so it's lovely to hear we got that right.
On the steam: the amount of liquid really does make a difference to how much you get, so you're on the right track experimenting. Rather than leave you guessing, though, our team would be glad to walk you through the ideal fill level for a fuller, more consistent steam — just drop us a line at hello@beminda.com whenever it's handy.
Thank you for giving Beminda such a thoughtful try. We're so glad to have you with us.
With warm wishes,
The Beminda Team
Resposta da Beminda
Hi William,
Thank you for taking the time to leave a review — we're really glad you're feeling more comfortable and that Beminda has earned a place in your routine. That's exactly what we hope for.
If there's ever anything that would make it a five-star experience for you, we'd love to hear it at hello@beminda.com. Thank you for being part of the Beminda family!
With our thanks,
The Beminda Team
I want my money back.
The machine leaks. Takes too much time to prepare it and then clean it afterward. Not happy at all. It hasn’t helped my eyes. Optometrist was not supportive of using a solution that doesn’t even have the ingredients marked on the bottle.
1 de junho de 2026
Avaliação não solicitada
Resposta da Beminda
Hi Mary,
We're sorry — this clearly hasn't been the experience you hoped for, and we completely understand wanting your money back. Let's take care of that first: please email us at hello@beminda.com and we'll arrange your refund right away.
We also want to address the concern your optometrist raised, because it's an important one. If a professional who knows your eyes has advised caution, please do follow their guidance — that always comes first. We'd be glad to send you the full ingredient and safety information for the solution directly, so that you and your optometrist have everything you need; just let us know in your email and our team will provide it.
We're sorry too about the leaking and the time it took to prepare and clean afterward — that's genuinely useful feedback, and we're sharing it with our product team.
Thank you for letting us know. We'd truly like to put this right for you.
With sincere apologies,
The Beminda Team
This device definitely has made a…
This device definitely has made a positive difference for my dry eye problem.
14 de junho de 2026
Avaliação não solicitada
Resposta da Beminda
Hi Chris,
Thank you so much — we're really glad you're feeling a positive difference, and that Beminda has found a place in your routine. Hearing that genuinely makes our day.
If there's ever anything we can do for you, we're just an email away at hello@beminda.com. Thank you for being part of the Beminda family!
Gratefully,
The Beminda Team
What a relief!
I have been using the Beminda steam mask every night before bed for 21 days now and there is a noticeable improvement to my dry eyes. I am inserting liquid eye drops much less frequently, from 5 times a day to 2 times and my eyes are much less red and less irritated. What a relief!
13 de junho de 2026
Avaliação não solicitada
Resposta da Beminda
Hi Maryke,
What a lovely title — and thank you so much for sharing! We're really happy to hear you've felt such relief and that your eyes are feeling more comfortable after your 21 days with us.
Because you mentioned your eye drops, we'd gently encourage you to keep your eye care professional in the loop on anything to do with your routine or medication — they know your eyes best, and we'd always want you guided by their advice. With that said, we're simply delighted you're feeling so much better.
Thank you for being part of the Beminda family!
Wishing you comfort and ease,
The Beminda Team
I have noticed improvement in my eyes.
I have noticed improvement in my eyes.
I would like to give some feedback regarding the product.
1. I did not receive any actual instructions on how to use the device. It has two buttons, but there is no indication that the first button has two functions, click once for 5 seconds to turn on for bursts of steam, but click twice gives continuous steam which causes water to flood the face and the reservoir to empty before the time if not completely full prior to starting.
2. The second button. I thought being a steam machine that I would not have to turn on heat, but one day I did not press the second button and it gave steam but not hot, not even warm.
3. The shape of the device does not suit my face. I do not have an extra prominent nose, but it presses quite firmly on my nose and not on other parts of my face.
4. The advertising material says that the device gives constant 42 degrees steam for the whole ten minutes, but my device does not do that. It takes five minutes to heat up, then about two minutes before it is completed the heat is the greatest and then it stops. I tried it consecutively thinking maybe the device needs to heat up, but the second time it was identical.
5. Since there are no instruction, I am not sure how to clean out the jets, and on a number of occasions the steam has been reduced or even not flowing in one of the jets. I have bumped and poked at it and eventually it clears, but I am not sure how to do it correctly.
6. There was also no instructions on how to use the separate device for massaging the Meibomian glands. I did a Youtube video to find out more information and am still unclear about how best to clean the device since I do not want to introduce infection or other substances to my eyes.
13 de junho de 2026
Avaliação não solicitada
Resposta da Beminda
Hi Bev,
Thank you for one of the most thorough and helpful reviews we've ever received — we read every point closely, and feedback like this genuinely makes our product and our guidance better. We're also really glad to hear you've noticed an improvement.
The main thing we want to put right is that you were left without proper instructions. That's on us, and it's at the root of several of the frustrations you've described — the two button functions, cleaning the jets, and using the lid-massage tool. If you email us at hello@beminda.com, we'll send you the full usage and cleaning guide straight away so you're not left guessing, especially around keeping the device clean.
On the heat: what you've described — slow to warm, strongest only near the end, and one session that didn't really warm at all — isn't how it should perform. We'd genuinely like to take a look at your unit, so please flag it in that same email and we'll check it over or arrange a replacement.
Your notes on the fit pressing on the nose, and a jet occasionally not flowing, are going straight to our product team too — exactly the kind of detail that helps us improve.
Thank you again for taking such care to help us get better. We'd love the chance to sort all of this out for you.
With gratitude,
The Beminda Team
Luckily I have been refunded
Luckily I have been refunded. The rigid mask is too wide for my face, so I can't get a close fit. On top of that, the steam leaks out the seam between the soft inner section and the rigid outer frame, so it never gets close to my eyes. I've tried several times to seal up the connection...to no avail.
6 de junho de 2026
Avaliação não solicitada
Resposta da Beminda
Hi Lee,
We're sorry the mask didn't fit you well — and we're glad to hear your refund came through without any trouble, even if we wish the product itself had worked out for you.
The issues you've described — a rigid frame that sits too wide, and steam escaping the seam between the soft inner and the outer frame — are really useful for us to hear, and exactly the kind of detail our product team needs. Faces vary so much, and getting a reliable seal for everyone is something we're genuinely working to improve, so thank you for taking the time to spell it out.
If there's ever anything we can help with down the line, our door is always open at hello@beminda.com.
Take good care,
The Beminda Team
Pleased with this purchase
My eyes feel so much better. No more burning or watering! I barely need drops.
12 de junho de 2026
Avaliação não solicitada
Resposta da Beminda
Hi Vicki,
Thank you so much — we're really happy to hear you're feeling so much better and that you're pleased with your purchase! Comfort is exactly what we hope for, so it's wonderful to know you've found some.
We'd always gently say to keep following whatever routine works best for you and your eye care professional, but in the meantime, we're simply delighted you're having such a good experience.
Thank you for being part of the Beminda family!
Wishing you continued comfort,
The Beminda Team
Ordering was quick and easy
Ordering was quick and easy. I received my product and was excited to try them for the first time. The unit would not warm up. I did not reach out to the company, however, they sent an email to see how the product was working for me. I responded that it was not working and I really did not expect such a great follow up. They immediately said they would send me another unit, but also the new and improved unit. After dealing with other companies and having issues in the past, I really was not expecting such great customer service. This is a wonderful company.
11 de junho de 2026
Avaliação não solicitada
Resposta da Beminda
Hi Sean,
What a lovely thing to read — thank you! We're sorry your first unit wouldn't warm up, but we're really glad our team caught it early and could get a new, improved one on its way to you before it turned into a hassle.
Reviews like yours mean the world to us. Looking after people properly — especially when something goes wrong — is exactly the standard we hold ourselves to, so hearing that it stood out after your past experiences elsewhere is the best compliment we could ask for.
We hope the new unit brings you everything you were excited about, and if you ever need anything at all, we're always here at hello@beminda.com.
Wishing you many soothing sessions ahead,
The Beminda Team
Defective product
Have had the product for 21 days and already does not work. It is also uncomfortable and hurt the bridge of my nose for the fee times it worked. What a waist of money.
4 de junho de 2026
Avaliação não solicitada
Resposta da Beminda
Hi Myrna,
We're truly sorry — this isn't the experience we ever want anyone to have, and we completely understand your frustration.
A device that stops working after just 21 days clearly isn't right, and since you're well within our 60-day guarantee, we'd like to put this right straight away. If it's behaving unusually, please pause using it, and email us at hello@beminda.com — we'll arrange a replacement or a full refund, whichever you'd prefer.
We're also sorry about the discomfort around the bridge of your nose. That feedback genuinely matters to us, and we're sharing it with our product team as we keep working to improve the fit.
We'd really like the chance to make this right for you, and we hope to hear from you.
With care,
The Beminda Team
Hard to know if the mist temperature…
Hard to know if the mist temperature reaches 40C.
11 de junho de 2026
Avaliação não solicitada
Resposta da Beminda
Hi Cynthia,
That's a fair point — an exact temperature really can be hard to judge by feel alone, and we appreciate you raising it.
The warmth is designed to be gentle rather than hot, so it tends to feel like a soft, soothing warmth rather than anything intense. That said, if it ever seems like the device isn't warming the way you'd expect, we'd genuinely like to take a look — just drop us a line at hello@beminda.com and we'll happily check things over and make sure your unit is performing as it should.
Thank you for sharing your experience with us.
With warmth,
The Beminda Team
Customer service very responsive…
Customer service very responsive understanding and professional
9 de junho de 2026
Avaliação não solicitada
Resposta da Beminda
Hi Cathy,
Thank you so much for the kind words! Knowing our team came across as responsive, understanding, and professional means a great deal to us — looking after our customers well is something we genuinely care about, so it's wonderful to hear we got it right for you.
Thank you for being part of the Beminda family!
Warm regards,
The Beminda Team
I have been using this consistently for…
I have been using this consistently for 24 days and did run into an unexpected side effect of drier eyes than when I started. Using A.I. to figure out why, I have switched from full steam to intermittent and from full heat to the lower setting. I am gently massaging my lids afterwards and wiping any residue away. Hoping for continued improvement.
10 de junho de 2026
Avaliação não solicitada
Resposta da Beminda
Hi Cat,
Thank you for such a thoughtful review — 24 days of consistent use, and clearly a lot of care in fine-tuning your routine. We really appreciate you sharing exactly what's been working for you.
We did want to gently note the dryness you mentioned. Everyone's eyes respond a little differently, so if that drier feeling continues or you notice any discomfort, please don't hesitate to pause and check in with an eye care professional — your comfort always comes first. And if it would help to talk anything through, we're just an email away at hello@beminda.com and always happy to offer support.
Thank you for giving Beminda such a fair and considered try. We hope your eyes settle into a comfortable rhythm.
Warm regards,
The Beminda Team
No Perceivable Warmth and an Uncomfortable Fit
I purchased this device to help manage dry eyes, where the treatment relies on applying gentle warmth to the eyelids.
The tracking information showed that the product was shipped from China. The packaging I received was labelled "Intelligent Steam Eye Protector" rather than Beminda and made no reference to dry-eye treatment, meibomian gland dysfunction, or medical-device status.
The product generates no perceivable heat regardless of the setting selected. Instead, it produces puffs of mist similar to a bedroom fragrance diffuser. The mist did not feel warm; if anything, it felt like cool, damp moisture. In my experience, a warm, damp flannel remained noticeably warmer after ten minutes than this device felt at the start of a session. Although the device is advertised as having heat settings, I was unable to detect any heat or meaningful difference between them.
The unit is made from hard white plastic and has insufficient padding around the eyes to create an effective seal. Because it is not well shaped to follow the contours of a face, the mask sits on the bridge of the nose rather than distributing its weight evenly. This becomes increasingly uncomfortable during use and, by the end of the ten-minute session, what should be a relaxing treatment felt more like something to endure.
The poor seal also allows mist to escape around the edges rather than remaining concentrated around the eyes. Given that the treatment is intended to apply controlled warmth to the eyelids, I would have expected a more effective seal around the eye area. While the device produced no perceivable heat in my case regardless of setting, the fit and sealing characteristics also left me questioning how effectively warmth would be maintained around the eyes even if it were present.
My concern is not where the product came from, but that it did not appear to deliver the warmth required for the treatment it is marketed for. Combined with the poor fit and discomfort during use, it did not achieve the purpose for which I purchased it.
10 de junho de 2026
Avaliação não solicitada
Resposta da Beminda
Hi Skouse,
Thank you for taking the time to write such a thorough and considered review — we read every word, and feedback this detailed genuinely helps us.
We're sorry the device fell so far short of what you were hoping for. What you've described — no perceivable warmth at any setting, just a cool mist — isn't how the device should perform, and it sounds like the unit you received may not have been working as intended. If a device ever behaves unusually like this, we'd always suggest pausing use, and we'd really like to look into it for you. Please email us at hello@beminda.com and we'll arrange a replacement or a refund, whichever you'd prefer.
Your notes on the fit and seal are just as valuable. A comfortable, even fit around the eyes matters a great deal, and what you've described — pressure on the bridge of the nose, and mist escaping around the edges — is exactly the kind of thing we want to understand better. We're passing your comments to our product team.
We're sorry this didn't deliver what you needed, and we'd very much like the chance to put it right. We hope to hear from you.
Warm regards,
The Beminda Team
Encouraged!
I’m still not noticing much improvement however my optometrist has! She was impressed with the degree of improvement to the MGD signs she sees on examination. I am also using Restasis so maybe that has contributed too? I will continue with the every day, twice a day routine.
9 de junho de 2026
Avaliação não solicitada
Resposta da Beminda
Hi Bonny,
Thank you so much for sharing this — "encouraged" is exactly how we hope you'll feel, and we love that your optometrist could already see a difference in your MGD signs on examination. Those changes often show up to a trained eye before they're something you fully feel day to day, so it's a really promising sign that your routine is doing its work.
Whatever the combination of factors, the consistency you're putting in twice a day is what makes the biggest difference over time — so we're cheering you on to keep going. We're so glad to have you with us, and we're always here if you ever have questions along the way.
Warm regards,
The Beminda Team
The company is great to work with
The company is great to work with. Very intentive to you and respond back quickly. My eyes feel better and my vision is noticeably clearer. Only one concern and that is that my mask leaks water when using. I keep a towel under my eyes to catch the drips. They suggested using less water and sitting upright but it still drips. Still have had good results so i will continue to use even through the minor inconvenience.
9 de junho de 2026
Avaliação não solicitada
Resposta da Beminda
Hi Brenda,
Thank you so much — we love being easy to work with, and it means a lot to hear our team has been attentive and quick for you. We're especially glad your eyes are feeling better and more comfortable as you go.
On the leaking, though — since you've already tried using less water and sitting upright and it's still dripping, that tells us the usual adjustments aren't getting to the root of it, and a towel really shouldn't be part of your routine. It's possible your particular unit isn't sealing as it should. We'd genuinely like to look into this for you, so please reach out to us at hello@beminda.com and we'll check whether a replacement would solve it for good.
We're so glad you're seeing good results regardless, and we'd love to get rid of that one inconvenience so the experience is exactly what it should be. Thank you for sticking with us!
Warm regards,
The Beminda Team
The Beminda eye mask doesn't get very…
The Beminda eye mask doesn't get very warm - and the 'steam' condenses on the inside of the mask.... Not as warm as I was expecting based on the ads.
Also, the mask sometimes drips water down your face - a little annoying. This also means that the water will stay insode the seals and has the potential to develop mold over time.
The eye roller, is very nice, though.
9 de junho de 2026
Avaliação não solicitada
Resposta da Beminda
Hi Tony,
Thank you for such a detailed, thoughtful review — this is really helpful, and we want to make sure your experience matches what you expected.
On the warmth: the mask should reach a noticeably warm, comfortable heat, so if yours is running cool, it may not be performing as it should. We'd love to take a look — please reach out to us at hello@beminda.com and we'll help troubleshoot or sort out a replacement. A little condensation on the inside is part of how the warm-steam therapy works, but it shouldn't be dripping down your face, so that's another thing we'd like to check with you.
Your point about moisture and the seals is a fair one, and we appreciate you raising it. A quick wipe-down and letting the mask air-dry fully between uses keeps it fresh and prevents any buildup — if you email us, we're happy to send over our full care and cleaning guidance so it stays in great shape.
And we're so glad the eye roller is a hit — thank you for that! We'd really like to get the mask living up to the same standard, so we hope to hear from you.
Warm regards,
The Beminda Team
Original eye steamer received was…
Original eye steamer received was disappointing..uncomfortable poor fit, weak steam & cool temp… I requested a refund but was offered a new improved product which I accepted to try… which provides good heat & effective steam. Customer services where solution focused & prompt in replying
4 de junho de 2026
Avaliação não solicitada
Resposta da Beminda
Hi Francine,
Thank you for giving us the chance to make things right — and for sharing such an honest account of the journey. We're genuinely sorry the first unit fell short on fit, steam, and warmth; that's exactly the kind of experience we never want anyone to have.
That said, we're so glad you accepted the improved version and that it's now delivering the good heat and effective steam it should. That's the experience we want every customer to have from the start. Thank you also for the kind words about our team — being solution-focused and prompt is what we always aim for.
We're delighted to have you with us, and we're always here if you need anything along the way.
Warm regards,
The Beminda Team
I’ve had a few problems and customer…
I’ve had a few problems and customer service has resolved them within 24 hours. Love the product! Customer service from this company is A+.
8 de junho de 2026
Avaliação não solicitada
Resposta da Beminda
Hi Susan,
Thank you so much — this truly means a lot to our team! No product experience is ever perfect, so what matters most to us is being there quickly when something comes up, and we're so glad we could resolve everything for you within 24 hours. An "A+" is the best compliment we could ask for.
We're thrilled you love the product, and we're always right here if you ever need us again. Thank you for being part of the Beminda family!
Warm regards,
The Beminda Team
I am awaiting a replacement for my unit…
I am awaiting a replacement for my unit which is defective because it does not provide consistent heat. I still use my poorly operating unit every night because my eyes feel better than if I don’t use it.
8 de junho de 2026
Avaliação não solicitada
Resposta da Beminda
Hi Marjorie,
Thank you for your patience — and we're truly sorry your unit hasn't been heating consistently. That's not the experience we want for you, and we want to get a properly working one in your hands as quickly as possible. Our replacements typically ship within 3–5 business days of the request, so if you'd like us to check on yours or get one moving, please reach out to us at hello@beminda.com and we'll take care of it right away.
It genuinely means a lot that the mask has helped your eyes feel better even while it's underperforming. That said, because this is a heated device used so close to your eyes, please do pause use if you ever notice it getting unusually hot or behaving unpredictably — your safety comes first, and we'd rather you wait for the replacement than risk any discomfort.
We're on this with you, and we'll make sure it's put right. Thank you for sticking with us.
Warm regards,
The Beminda Team
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