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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

RTP is absolutely dreadful. Especially on pragmatic and hacksaw games. That excitement you feel when hitting a bonus is none existent because you already know that it is only going to be a very small... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

What an awful site every single game dead spins over £70 on 20p stake 1 bonus which paid £6. 1 of the slots actually showed 3 bonus symbols but when the spin finished it randomly disappeared absolute... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I dont know why this site as such bad reviews, i always manage to get a lot of bonuses and have cashed out a few times with no problem, they have loads of games to choose from. I'm more than happy wit... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

I wonder how and when will anybody wins on this casino Even if you get a win in 5 minutes you lose it all just talking from pure experience I suppose we all have something to say as we never win a... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Cassino
  2. Casa de apostas

Escrito pela empresa

About us Betti1 Casino was actually built by people who love to play. People who, after years of working behind the scenes in the gambling industry, realized that most sites feel a bit robotic and "one-size-fits-all." So, they took things into their own hands and decided to change that with one simple goal - Create a transparent, energetic space where professional experience serves users’ passion for the game ! Moreover, here at Betti1, we believe rewards should actually mean something. So our promotions are built around you - our users —timed and tailored to each and every specific playstyle. That way either you play for fun or play to win big, we make sure the perks match the energy you bring. That’s why at Betti1, everyone is their own VIP. Our game library is just as hand-picked as our rewards. We’ve filled it with the world’s best slots and live casino games, choosing every title for its fairness and entertainment value. And all that backed with a rock-solid, secure system, offering a wide range of trusted payment methods, and handling everything in the background so you can stay focused on the fun. Betti1 is a platform built by players, for players, where safety and excitement go hand-in-hand


Informações de contato

2,1

Ruim

O TrustScore é 2 de um total de 5

325 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 1 de um total de 5 estrelas

waste of time withdrawals

2 de maio de 2025
Avaliação não solicitada
logotipo da Betti1

Resposta de Betti1

Hi Joel,

First of all, thank you for sharing your concerns.

As you can see, we take every review seriously, but after reviewing your case, we were unable to locate any account, withdrawal requests, or pending withdrawals linked to the name and surname provided in your review. That is why, in order for us to be able to investigate your review further and resolve the issue, could you please provide more specific details, such as the email address or account number associated with your account?

We want to ensure we can assist you as quickly as possible, so feel free to reach out to us at support@betti1.com with this information, and our support team will prioritize your request.

Thank you for your understanding.

Best regards,

Avaliado com 1 de um total de 5 estrelas

The marketing emails they send are so…

The marketing emails they send are so misleading. They make the promotions sound amazing, but when you read the terms, the bonuses are impossible to use. It feels like a bait and switch.

29 de maio de 2025
Avaliação não solicitada
logotipo da Betti1

Resposta de Betti1

Hi Alistair,

Thanks for sharing your feedback.

We’re sorry to hear you feel that way about our marketing emails. However, we’d like to point out that we couldn’t locate any account registered under the credentials you’ve provided, which means we don’t have a record of you using our platform or the promotions in question. Without an account or any actual experience with the offers, it’s difficult to provide a fair assessment.

We take transparency seriously and strive to make sure our terms are clear and easy to understand. If you have any concerns about specific promotions or bonus terms, we’d be more than happy to assist you directly — just reach out to our support team at support@betti1.com

Best regards,

Avaliado com 1 de um total de 5 estrelas

My withdrawal has been stuck in…

My withdrawal has been stuck in "processing" for what feels like an eternity. I've been a loyal customer for a while, but this is a terrible way to treat your players. I'm taking my business elsewhere.

1 de junho de 2025
Avaliação não solicitada
logotipo da Betti1

Resposta de Betti1

Hi Hermann,

First of all thanks for sharing your concerns with us.

We’re really sorry to hear that you’ve had trouble with your withdrawal, and we understand how frustrating this must be. However, we couldn’t locate any account with the credentials you’ve provided, which makes it difficult for us to look into the issue directly.

To help resolve this as quickly as possible, we kindly ask that you reach out to our support team at support@betti1.com with the details of your account and any relevant transaction information. Our team will be happy to investigate the matter and ensure everything is sorted out for you.

We value your loyalty and hope to resolve this for you as soon as possible.

Best regards,

Avaliado com 1 de um total de 5 estrelas

I'm a mobile gamer and I am so…

I'm a mobile gamer and I am so disappointed there's no app. The mobile site is a buggy mess that constantly crashes. This is a basic feature every modern casino should have.

16 de maio de 2025
Avaliação não solicitada
logotipo da Betti1

Resposta de Betti1

Hi Claus,

Thanks for taking the time to leave a review.

That said, we find your feedback to be quite unfair — particularly because we couldn’t locate any account registered under your details, which suggests you’ve never actually played on our platform, and without firsthand experience, it’s difficult to provide an accurate or balanced review of our mobile site or features.

At last, if you’d like to try the platform for yourself or share more specific details, we’d be happy to help. Our support team is available 24/7 both via chat and at support@betti1.com.

Regards,

Avaliado com 1 de um total de 5 estrelas

The bonuses are completely worthless

The bonuses are completely worthless. The rules are so full of jargon and fine print that it's impossible to follow them. It feels like they're designed to confuse you so you lose the bonus.

3 de maio de 2025
Avaliação não solicitada
logotipo da Betti1

Resposta de Betti1

Hi Klaus,

Thanks for sharing your feedback.

First of all, we’re sorry to hear that you feel our bonuses are unclear, especially because we always strive to be as transparent as possible with our terms and conditions, and we make a real effort to present the rules in a straightforward way so players know exactly what to expect.

The above is also exactly why we find your review a bit unfair—especially considering we weren’t able to locate any account registered under the details you've shared on Trustpilot, which means that without an account or firsthand experience, it’s difficult to provide an accurate assessment of our platform or bonuses and post a public review for the same

That said, we completely understand that bonus terms can sometimes feel overwhelming, but if there’s a particular point you found confusing, we’d be happy to clarify or look into ways we can improve. Our support is available for your feedback 25/7 both via chat and email at support@betti1.com if you'd like to discuss this further.

Regards

Avaliado com 1 de um total de 5 estrelas

The game selection is a letdown

The game selection is a letdown. I searched for hours for my favorite games, but they're not here. It's all the same popular slots. They need to add more variety and niche titles.

28 de maio de 2025
Avaliação não solicitada
logotipo da Betti1

Resposta de Betti1

Hi Martha,

Thanks for taking the time to share your feedback.

That said, we do find your review a bit unfair — especially considering our platform offers over 3,000 games. This includes not only the most popular slots, but also a wide selection of table games and live casino options, which means that we put a lot of effort into making sure there’s something for everyone.

However, if there are specific games you were looking for, we’d genuinely appreciate it if you let us know via our support, which is available 24/7 both via chat and at support@betti1.com

We're always open to suggestions and continuously working to improve the experience for all our players.

Thanks again for reaching out.

Regards,

Avaliado com 1 de um total de 5 estrelas

I've never experienced such bad…

I've never experienced such bad customer support. I had a simple issue and the live chat was completely unhelpful, with long wait times and generic, unhelpful responses. It's impossible to get a real person to help you.

5 de junho de 2025
Avaliação não solicitada
logotipo da Betti1

Resposta de Betti1

Hi Helmut,

We’re really sorry to hear about your experience with our support team; however, in order for us to be able to verify your statement
we will need some additional information

Accordingly, as soon as the requested information is received, we’ll look into your query right away and make sure you get the assistance you need.

Thanks for your patience, and I look forward to hearing from you.

Best regards,

Avaliado com 1 de um total de 5 estrelas

This casino is a scam

This casino is a scam. My withdrawal for a big win was rejected after a week of waiting. No clear explanation, no help from support. They just won't let you cash out your winnings. Absolutely furious.

22 de julho de 2025
Avaliação não solicitada
logotipo da Betti1

Resposta de Betti1

Hi Nicole,

Thanks for reaching out, and I’m really sorry to hear about the issues you’ve been facing with your withdrawal.

We definitely want to get to the bottom of this and help resolve the situation.

To better assist you, could you please provide some additional details about your account and withdrawal request?

Thanks in advance

Avaliado com 5 de um total de 5 estrelas

I have been playing here for around a…

I have been playing here for around a year now and can honestly not fault this site. Withdrawals are really fast, games are great and bonuses are always available. My VIP manager Rob is always on hand and in my opinion he is the best part of this site. Keep
Up the good work Betti ❤️

30 de julho de 2025
Avaliação não solicitada
logotipo da Betti1

Resposta de Betti1

Dear Xxxxx,

First of all, thank you so much for your kind words and for being with us for the past year!

We’re thrilled to hear that you’re enjoying the fast withdrawals, great games, and bonuses. Also, our VIP Manager will be very happy to know you appreciate his support — we’re truly lucky to have him on the team.

We sincerely value your loyalty and will continue working hard to make your experience with us even better. Thanks again for choosing us!

Warm regards,

Avaliado com 5 de um total de 5 estrelas

Great Customer Support

Third Review - I like to review on an ongoing basis as some Casino’s start off well and then issues arise, the range of slots available is great, they have all the latest releases, yip, you lose and you win, had a issue where my wagering was met on a bonus (deposit) and it didn’t go to my withdrawal balance, jumped on to chat and was passed to relevant department, within an hour received an email to advise it was resolved, the customer support team are brilliant, another withdrawal initiated- read the T&C’s and you will have yourself a great Casino with regular bonus offerings if you wish to take them.

23 de julho de 2025
Avaliação não solicitada
logotipo da Betti1

Resposta de Betti1

Dear John,

Thank you so much for taking the time to leave a review — we truly appreciate your ongoing feedback and support.

We're glad to hear you're enjoying the range of slots and latest releases, and even more so that our support team was able to quickly resolve the issue with your bonus balance. It’s great to know everything was sorted smoothly and that you’re continuing to have a positive experience.

In addition, don't forget that our support remains here 24/7 if you ever need assistance, whether via live chat or at support@betti1.com.

Thanks again and best of luck,

Avaliado com 1 de um total de 5 estrelas

Absolute scam

Got 10 free spins on luxe, ended up winning 1,125 euros, upon completion of the wagering the funds magically went down. To 20 euros.

Don't give out free spins if your not prepared to pay out....

18 de julho de 2025
Avaliação não solicitada
logotipo da Betti1

Resposta de Betti1

Dear Karl,

Thank you for getting in touch.

We’d like to clarify that the free spins you received were part of a no-deposit bonus, granted purely as a gesture of goodwill and not tied to any deposit made on your end, so accordingly, as per our bonus terms, the maximum convertible amount from this type of offer (10 no deposit spins) is most often capped at €20.

Moreover, this is a standard industry practice for no-deposit promotions, designed to offer players a chance to explore our games risk-free, so maybe it’s also worth noting that in just the past two months, you've received around 20 no-deposit bonus offers, none of which were linked to your two deposits (both of which were credited with their own set of deposit bonuses).

We believe this reflects a consistent effort on our part to go above and beyond with rewards — even outside of your deposit activity.

If anything remains unclear or if you’d like more information, don’t hesitate to reach out. We’re here to help 24/7 both via chat and via email at support@betti1.com

Kind regards,

Avaliado com 3 de um total de 5 estrelas

Nice easy to deposit played a bit lost…

Nice easy to deposit played a bit lost a bit then won over 500 done all the verification and waiting on funds into my bank account the emails from customer service was great if it arrives then it's a new review for 5*

14 de julho de 2025
Avaliação não solicitada
logotipo da Betti1

Resposta de Betti1

Hi Gary,

Congratulations on your win!

We're glad to hear you had a smooth experience and that our support team was helpful throughout.

Just to confirm, your withdrawal has been successfully processed on our end—you can expect the funds to reach your bank account within the next few days, depending on your bank’s processing times.

Thanks again for the kind words, and we look forward to that 5-star review once everything lands!

If you need anything in the meantime, we’re here for you 24/7 via live chat or at support@betti1.com.

Best of luck with your next session!

Avaliado com 5 de um total de 5 estrelas

Depositing and pulling out cash on…

Depositing and pulling out cash on Betti is dead simple. They've got loads of payment options, and they just work. Happy with that, honestly.

8 de julho de 2025
logotipo da Betti1

Resposta de Betti1

Dear Katherina

Thanks for the great feedback!

We’re glad to hear everything’s been smooth with your deposits and withdrawals. That’s exactly the experience we aim to deliver. If you ever need anything, our team’s just a click away. with our support team being here for you 24 / 7 both via chat and email at support@betti1.com

Enjoy and good luck!

Warm regards,

Avaliado com 4 de um total de 5 estrelas

The way Betti acknowledges players…

The way Betti acknowledges players feels genuinely appreciative. Their approach to player satisfaction is really great, making every visit a pleasant experience.

22 de junho de 2025
Avaliação não solicitada
logotipo da Betti1

Resposta de Betti1

Hi Wolfgang,

Thank you so much for your kind words!

It really means a lot to us to hear that you feel appreciated and are enjoying your time on Betti1. We always try to put our players first, so it’s great to know that it’s making a difference.

We look forward to having you back for more exciting sessions, and in the meantime, don't forget that our support remains available 24/7 via live chat or email at support@betti1.com for any additional feedback you would like to share or questions you might have

All the best,

Avaliado com 1 de um total de 5 estrelas

Betti1.com Avoid like the plague sliw…

Betti1.com Avoid like the plague slow rinsing fake games and awful low win features in 3 mnths not one win above 20x do not use this site you have Zero chance of winning. Free spins never pay are boring pre picked rubbish games that just like the site are a big scam. And in reply to betti i have been intouch about your rubbish machines on numerous occasions but nothing will change because your fixed rtp. Show me your data on ins and outs bet its a good read. Besides iv emailed your countrys licence holders sent them a link to see all your bad reviews on all the review sites see how they react...GOOD LUCK

4 de julho de 2025
Avaliação não solicitada
logotipo da Betti1

Resposta de Betti1

Dear Wayne,

We’re sorry to hear that you feel this way and regret that your experience hasn’t met your expectations.

However, do note that we have many players who enjoy their time with us and do experience regular winnings, but as with any game of chance, outcomes can naturally vary.

Additionally, if you believe you experienced any issues with the games, please feel free to contact us via chat or via email at support@betti1.com, and our team will review
your query in the most timely manner

Should you have any other questions or concerns, feel free to reach out — we’re here to help.

Kind regards,

Avaliado com 1 de um total de 5 estrelas

Rubbish site some games try to hide…

Rubbish site some games try to hide your remaining balance which is strange. Don't feel right at all

4 de julho de 2025
Avaliação não solicitada
logotipo da Betti1

Resposta de Betti1

Dear Dean,

We're truly sorry to hear that you had a negative experience and appreciate you taking the time to share your feedback.

Still if you ever decide to give us another chance, we would be more than happy to take a closer look into the issues you encountered, so accordingly please feel free to reach out to our support team via live chat or email at supprot@betti1.com, and provide us with a few more details about your experience so we can investigate further and try to assist you in the best possible way.

We hope to have the opportunity to provide you with a better experience in the future.

Kind regards,

Avaliado com 1 de um total de 5 estrelas

How can I permanently close this damn…

How can I permanently close this damn account? Please stay away from this casino, it is impossible to win

27 de junho de 2025
Avaliação não solicitada
logotipo da Betti1

Resposta de Betti1

Dear Umit,

We’re sorry to hear that you feel this way and regret that your experience hasn’t met your expectations.

However, do note that we have many players who enjoy their time with us and do experience regular winnings, but as with any game of chance, outcomes can naturally vary.

Additionally, if you still wish to permanently close your account, simply send an email with your request to support@betti1.com, and our team will handle it promptly for you.

Should you have any other questions or concerns, feel free to reach out — we’re here to help.

Kind regards,

Avaliado com 1 de um total de 5 estrelas

This company is a scam if you win they…

This company is a scam if you win they will say there’s a problem paying you out we did everything they said and more but still didn’t pay out don’t use this company

4 de junho de 2025
Avaliação não solicitada
logotipo da Betti1

Resposta de Betti1

Dear Steven

Thank you for reaching out

First of all, we would like to apologize for the frustration and inconvenience you’ve experienced.

However, please note that we did process your withdrawal request multiple times, but each attempt was unfortunately rejected, and the funds were automatically returned to us, after which, each time they were credited back to your player's account. In addition, we tried to pay out to another bank account that you provided, but the same issue reoccurred.

Moreover, we completely understand how disappointing this situation must be and want to assure you that our goal is always to ensure fast and reliable payouts. so our support team remains fully available to help resolve this matter and assist you in finding a suitable payment method for your future withdrawals both via chat and via email at support@betti1.com

Thank you for your patience and understanding.

Warm regards,

Avaliado com 1 de um total de 5 estrelas

Worst Casino I've experienced RTP's are zero

Well WOW try and not make it too obvious Betti that your slots RTP's are one of the lowest I've ever experienced! As someone who has played slots ALOT for many years and understand win some, lose some with many different providers I (stupidly) decided to try a non UK casino and boy was my gut feeling right to not get involved with these Casinos!
3 deposits of 60EU and played 5 different games and wow wow wow if i say it was so obvious what they do it would be an understatement. Could barely get a win line never mind a bonus. Not 1 bonus on any games at different stakes and very rarely even saw a scatter come out Towards the end I was just laughing at how bad it was. How do these get away with it? All I can say is DONT BOTHER seriously all the other reviews are not lying as for the good reviews just look at how many reviews they've done. Maybe 1 or 2 and way too flowery to look genuine. Online casinos have gone as much as we used to enjoy them they are all just trying to make as much as they can before real changes happen. UK ones and these dodgy ones.

14 de junho de 2025
Avaliação não solicitada
logotipo da Betti1

Resposta de Betti1

Dear Chris,

Thank you for your feedback.

We are sorry to hear that your recent experience hasn’t been very enjoyable; however, please keep in mind that all game outcomes on our website are entirely random, and we have no control over the results or frequency of wins.

We understand it can be frustrating when luck isn’t on your side, but as with any game of chance, wins and bonuses can vary a lot, and sometimes sessions just don’t go your way. This isn’t a sign of unfairness or manipulation, but simply the unpredictable nature of these games.

That said, we’d love for you to give the improved version of our website another try, so pls feel free to contact our support via chat or email at support@betti1.com in order for our support Team to add a small goodwill gesture that hopefully, this time will result in a better experience.

Warm regards,

Avaliado com 1 de um total de 5 estrelas

Keep avin technical issues with…

Keep avin technical issues with withdrawals I’ve won €2000 and it won’t let me withdraw they asked for loads of documents 2 approve my account and now it’s been approved I think I’m been ripped off got no contact number so u can’t speak 2 no 1 only a live chat or a email be aware

11 de junho de 2025
Avaliação não solicitada
logotipo da Betti1

Resposta de Betti1

Dear Steven,

First of all, congratulations on your €2,000 win — that’s a fantastic result, and we’re truly happy for you!

In addition, we understand how frustrating it must feel to face delays when trying to withdraw your funds. but please rest assured that we’re here to assist you and clarify the situation.

Moreover, after reviewing your case, we’d like to confirm that your account has indeed been successfully verified, but unfortunately, the issue with the withdrawal is not on our end — the bank account details you initially provided are not accepting the payment, although we have tried to pay it out multiple times after your account verification was completed

So, as you have been informed previously, once you provide a new valid bank account in your name, we will immediately reprocess the withdrawal. We are fully prepared to send the funds as soon as this information and the Proof of Ownership for your new Bank Account is received.

We appreciate your patience and understanding, and remain available via Live Chat or email should you need any further help at support@betti1.com

Kind regards,

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