Bigmoto Avaliações 

1.172
•
O TrustScore é 4.5 de um total de 5

4,7

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

If you’ve got a bike to sell and it fits Big Moto buying criteria I can recommend them highly. No advertising, no time wasting punters. A few hoops to jump through re ownership and condition but all s... Ver mais

Avaliado com 5 de um total de 5 estrelas

Firstly a big thank you to Richard who has spent a number of calls explaining my options which helped me make the best decision possible for myself. Secondly Amy in sales was so informative an... Ver mais

Avaliado com 5 de um total de 5 estrelas

I sold my bike to BigMoto for what I thought was a reasonable price. The communication and collection service were superb and trouble free. Strongly recommend if you’re willing to accept a bit less th... Ver mais

Avaliado com 5 de um total de 5 estrelas

I found Bigmoto advertising on Autotrader. The bike was based at their Great Yarmouth depot. Everything was done on the phone and email because I live in Yorkshire. From purchase to delivery it... Ver mais

Detalhes da empresa

  1. Concessionária de motocicletas

Escrito pela empresa

UK’s fastest growing online dealership, providing used and new motorcycles through the UK. Buy online or visit instore, offering finance options on all bikes whether you’ve got good or poor credit, Bigmoto can find a solution to help. We aim to be a price leader on all our stock so if you’ve seen it cheaper with similar mileage let us know. We offer UK nationwide delivery, full walk around videos on request of all bikes, so get in touch, we’re waiting to help you! Join the movement #wearebigmoto


Informações de contato

4,7

Excelente

O TrustScore é 4.5 de um total de 5

1 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 86% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,7

Todas as avaliações

(1.172)

805 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Great experience

Great experience - good valuation and bike collected in 72hrs. Collection driver was knowledgeable and professional and full original valuation paid out. Way better offer than any of our local mc dealers could make. I was in convinced when somebody suggested them but now very impressed.

17 de agosto de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Highly recommended

Really glad I found Big Moto from other recommendations. Shout out to Matt and the SOS transport guy who were really friendly and helpful with our bike sale. It was a regrettable sale of a much loved bike on our part, but they made it a lot more pleasurable. I was amazed how quick and smooth the process was , all completed in 3 days, money straight into our bank before the bike was taken with no quibbles and the V5 notification done immediately . Overall great service.

17 de agosto de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

What a brilliant company

What a brilliant company. I have now bought 2 bikes through BigMoto and both times have been easy and flawless. They always make sales and customer service very quick and easy. Would definitely recommend and will be going back in the future for my next bike.

18 de agosto de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Really great experience with BIGMOTO

Really great experience with BIGMOTO! They gave me a very good quote for my motorbike and, importantly, stuck to it.

I was also really impressed with the guy who came out to inspect the bike. He was friendly, professional and explained the whole process before carrying out his routine checks, which made everything straightforward and stress-free.

The bike had a full service history and was exactly as described, with no faults, so BIGMOTO honoured the original quote without any hassle.

I’d definitely recommend BIGMOTO. If you’re honest about what you’re selling and the bike matches the description, they’ll look after you and make the whole process easy.

Thanks again, BIGMOTO — great service!

17 de agosto de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Bigmoto Great Yarmouth

Thank you Matt Fields Great Yarmouth for your patience in helping with the purchase of my motorcycle. The whole process was very quick and simple and your understanding of my situation was very good. No pushing into buying.

Thanks again Matt love the bike.

11 de agosto de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Kawasaki Bike

Visited on Monday, our sales person Claire was amazing, extremely knowledgeable about the bike that we were interested in purchasing, there was no pressure, Claire answered all our questions and advised us of additional options to us, smooth transaction would highly recommend

10 de agosto de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

The information required was easy to…

The information required was easy to understand and the price offered was fair, the time for the whole process was quick, the pickup driver’s inspection was efficient and the price was honoured. All excellent.

7 de agosto de 2026
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

Appalling follow up once initial offer…

Appalling follow up once initial offer accepted then when the guy turned up to collect after being chased twice he conjured up a non existent issue and said bike no longer wanted

4 de agosto de 2026
Avaliação não solicitada
logotipo da Bigmoto

Resposta da Bigmoto

Hi Jackie, thanks for the review. It would be a waste of time and expense on our part to send a van out and not purchase a vehicle we are booked to inspect, if the bike is in the condition it is described as being then we would have purchased it.

Avaliado com 2 de um total de 5 estrelas

Quick until deposit now not bothered

Comms is ridiculous supposed to be rang back i just give up i do t no if the bike will turn up quick to take deposit now just not interested. Had enough of this buying something you should be excited about. Its taken all the fun and im just annoyed now.

7 de agosto de 2026
Avaliação não solicitada
logotipo da Bigmoto

Resposta da Bigmoto

Hi Paul, we're sorry to hear that your purchase is losing excitement for you. If you can email details of the bike you are buying to customerexperience@bigmoto.co.uk we will arrange for someone to contact you ASAP with an update.

Avaliado com 5 de um total de 5 estrelas

Having had an injury I needed to sell…

Having had an injury I needed to sell my bike. Bigmoto came to my aid and efficiently " moved in on" for me.

The bike was just over a year old but in showroom condition ( just 134 miles covered). I got the top trade price on this occaion

5 de agosto de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Avoid this AI managed joke of a…

Avoid this AI managed joke of a company.
They add extra charges.
Customer service is just AI bots.
They ignore requests.
2 months on and I am still trying to cancel information from them. So relieved I didnt go ahead with the sale.
They will take your money quickly but then not give any support at all.

6 de agosto de 2026
Avaliação não solicitada
logotipo da Bigmoto

Resposta da Bigmoto

Hi Milly, thanks for the review. We can assure you that our management team are blood and flesh human beings. If you'd like to email one of our (human) team to help out with your support request please do so - customerexperience@bigmoto.co.uk

Avaliado com 1 de um total de 5 estrelas

Very poor

Very poor!
Arranged a PX with this company for my immaculate 890 smt with there x-adv 750

Firstly I spoke with Clare who proceeded to tell me there is a 100 “off the showroom floor fee” this didn’t sit right with me as surly I should be also charging them for my bike as this was a PX…anyway she then went on to say “you don’t have it” in that context was this a question or a statement? I’m not sure either

Nevertheless I proceed to pay the charge and get the wheels in motion..it took several days for the bike to come they use S.O.S who I cannot fault. Once the bike came I took a long look at it and decided it’s not for me broken hand guards extras fitted by quite clearly a cave man and problems with the number plate where the previous owner had a private plate and couldn’t make his mind up wether he wanted to keep it himself or not…the issue? Insurance don’t recognise the private plate on the v5 and I don’t have the original plate on my v5 so I either can’t insure the bike or I can’t tax the bike both illegal and both down to big motos poor communication efforts with me, themselves and previous customers clearly.

So I phone up to tell them it’s not for me please come and get it..keep my bike and just pay me. Cool no problem right? Wrong, I’ve waited over a week to have the bike collected (collected 7am this morning) I’ve called over 8hours later to ask how long it’ll be to have my money back as I’m trying to make a deal with another company and another bike and the bloke says. The bike isn’t back at our Great Yarmouth store..fine sos are busy but it’ll then take 48 hours for an inspection another 24 hours for the refund and depending on bank another 48 hours for my refund to actually appear.

So bigmoto you rush and push the first stages to get what you want your staff clearly have no respect for your business then when a deal is wanted to be undone you put on the slow burners bearing in mind every phone call is short and bitter and your staff don’t actually want to know or help with any questions or issues.

I had better service from SBF a few years ago and look how they ended up. So disappointing

5 de agosto de 2026
Avaliação não solicitada
logotipo da Bigmoto

Resposta da Bigmoto

Hi Rhys, sorry to read that you are disappointed with our service. We're not sure what you mean by an 'off the floor fee', this isn't something that we charge.
We provide a digital pack showing all blemishes on the bikes we sell including a walkaround video to avoid such situations as this.
Our courier partner operates a maximum 7 working day turnaround with collections and deliveries.
We endeavour to complete inspections on returned vehicles as soon as possible, we also process refunds as soon as we can but funds can take some time to clear depending on your bank.

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