The question and issue regarding double payment and refund of that was solver perfectly

As always a fast and efficient service. Emailed this morning and got a response within the hour that solved my problem.
You can't ask for more than that!

I have been very satisfied with my bike insurance and have had it for around three years now. The coverage has been great, and the service has been reliable. I have only needed to contact customer support once, and I received the help I needed from a friendly and professional representative. Overall, I am very happy with my experience and would definitely recommend this insurance.

This is exactly why I hate subscription models. They raise prices whenever they want, as they just announced by email, and suddenly you’re locked out unless you pay more.

I raised a question on the need for a second description on the 2nd Bikefinder tracker I purchased and received a swift clear answer: yes, you do!
I took the subcription and had problem to connect it to the tracker. Again the helpdesk resolved the issue quickly.

When the gps arrived it was not charging even though I applied the specific procedure that they told me.It took over 2 months for them to send a new one and it worked normally for around 2 months.The gps battery would last for around 15 days on normal mode and it went down to 12 days even though I was biking the same amount of distance each 12 days.If you wanted to put it on security mode or tracking mode the battery will last max 5-6 days wich is a complete joke.I will be at a different location and the gps will still show my home location.I put on tracking mode and connected with Bluetooth and same thing.I will come home from work and the location will still show my workplace.The day my bike got stolen it had 40%batterry left and did not get any notification or the right location it just show my home.There are many variables on this gps and none works as intended therefore never buy this useless product.I called ther line and they could not activate the gps or give me the right location so I can retrieve my bike.40 %batterry left and no chance of me retrieving my e bike is totally unacceptable.

Brilliant and worth the money. Sometimes it can be slightly delayed but can’t really fault it

Had an issue with double payment for one device. Bikefinder solved the problem for me in a few days.

The device's power consumption is higher than promised. Eight weeks is an exaggeration. There may be something in the settings that can reduce power consumption.I bought the device separately and then went to BikeFinder, created an account and took out a tracking contract. A little later I started to regret not taking out insurance at the same time. I logged into my account and tried to add insurance to my account. That didn't work either. I contacted customer service and they told me to go into my account and take out insurance+tracking. After that, they promised to refund me for the tracking I had paid for earlier. That's what happened, but it was a bit strange, I was logged into my account where it showed that I had a device and tracking. Why couldn't I just add insurance to my order?

Great experience with bikefinder conserning the teft of my bicycle twice. First time in february 2022 where you on the phone folowed the tracker with me and guided the police to catch up with the thief and get my bike back unharmed, in Norway. Then another EXELLENT help on the second theft in Aguilas, spain, on friday the 05.12 this year, where there has been no help what so ever from the spanish police. But you solved it quick with the insurance company so i get money to buy a new tracker with the insurance still running. Thanks so much to Bikefinder. Great company with a great and accurate, on the spot product.

I received quick and helpful follow-up with solution suggestions that were useful, both on the phone and later by email.

I can say it's good.. Sometimes it's not perfect with the location. It's worth the money but it should be worked on.

OK, but a bit short battery life

The product is a pain to set up. Despite having a USB-C, it needs very specific chargers. You can't just plug in any USB-C. Also, it takes hours for it to begin charging (fist time only). It took me hours to get this to work, including several messages to support. Now that it is working, it does it's job. Not for too long though. It only uses 2G, which will be shut off in my region in about 2 years.

Ble ringt opp av Bikefinder da jeg hadde bestilt en del som ikke passet sammen med resten. De fanget det opp og ringte for å spørre om det var riktig. Veldig bra service.

It s working very good now. But the starting was hard. It was awful to get the finder onto the sim-card.

Momentan funktioniert der Tracker. Die Aufladung über das leider proprietäre Kabel verlief anfänglich nicht immer optimal und war sehr ärgerlich. Ob es so bleibt, wird sich zeigen. Der Support sollte Probleme ernst nehmen und der Importeur etwas mehr Ahnung von der Materie haben, nicht nur verkaufen wollen! Nicht alle Kunden sind übrigens technische Laien!

Does not fit all types of handlebars. Expensive for what it is. Battery end got stuck in the handlebar trying to get it out damaging the tracker.

Auf meine Nachrichten auf Deutsch antwortet niemand auf Deutsch 🙁

The alerts every time anyone disturbs the bike is very useful. On the down side is the software updates. There is no way to track the progress of the update. It says it will take up to 30 minutes. Last time I tried to update the device it took over 1 hour and 30 minutes. It would be extremely helpful to have a progress bar that could give an indication of how long the update would take. Also the GPS accuracy is not great. Most often it has a fault of about 400 meters when I’m not connected by Bluetooth.