As usual a great service. I made a mistake when ordering the blood draw and it was quickly and efficiently sorted out. The results were extremely fast too, always a bonus! I'd recommend Blue Horizo... Ver mais
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Veja o que dizem as avaliações
When purchased, it was really unclear that nothing would be sent in the post until a form was filled out separately. And working out where to go and how to get the blood test done seemed really compli... Ver mais
Blue Horizon make it very easy to have a qualified Nurse visit you to take your blood sample and get a Doctors viewpoint on the test results. Excellent Service.
2nd time using Blue Horizon. So easy to select & order tests. The instructions for finger testing is extremely clear & helpful so no problem in doing it. The results were back within 2 days. The added... Ver mais
Detalhes da empresa
Escrito pela empresa
Since 2009, our website has offered individuals the convenience of ordering home blood test kits online for health screenings, thyroid function assessments, and various other health conditions. Dr. Graham Johnson, our Medical Director, leads our small, friendly team. We are dedicated to providing you, the patient, with timely private pathology blood test results at home. We take pride in understanding your needs and helping you select the appropriate tests. Just follow the provided instructions, and let Team Blue take care of all your home blood testing requirements.
Informações de contato
4,2
Muito Bom
389 avaliações
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Quick and easy to order
Quick and easy to order. Website great to navigate. Order received in a couple of days sent back and results were ready in a day. Emailed results to me quick and easy. Great service.
28 de abril de 2025
Resposta da Blue Horizon Blood Tests
Thank you for the lovely feedback!
We’re really pleased to hear you found the website easy to navigate and the whole process, from ordering to receiving results, quick and hassle-free.
That’s exactly the kind of smooth service we aim to deliver.
Becky ; )
Special request for prompt results…
Special request for prompt results granted. Quick responses to messages in very pleasant manner.
Nurse for home collection of samples very kind and professional but availability could be better.
25 de abril de 2025
Resposta da Blue Horizon Blood Tests
Thank you for your thoughtful feedback.
We’re really glad we could accommodate your request for prompt results and that our team’s communication was both quick and pleasant, always happy to hear that comes through.
It’s also lovely to know the home visit nurse made a good impression with her professionalism and kindness.
We do appreciate your point about availability, and we’re continuing to work on expanding coverage to make home collections even more accessible.
Becky ; )
Same day results for me
Same day results for me , wow , but I did only have a basic blood marker test
25 de abril de 2025
Resposta da Blue Horizon Blood Tests
Thank you!
Same-day results are always a bit of a win, especially when you're after something straightforward like a basic blood marker test.
We're glad it all came through so quickly and smoothly for you.
Jason ; )
Excellent service
24 de abril de 2025
Resposta da Blue Horizon Blood Tests
Thank you so much for your five stars, we so appreciate this!
Jason ; )
Very Happy!
24 de abril de 2025
Resposta da Blue Horizon Blood Tests
We are so happy Josh that you are very happy, that makes us so happy too!
Becky ; )
Extremely disappointing experience — paid service with no real support
I ordered the "Ova, Cysts & Parasites by PCR" test (Lab Code: BH267) from Blue Horizon, which clearly stated that the analysis includes protozoal cysts, worm eggs, and parasites. I paid privately and sent my sample on 26th March 2025.
On 31st March, I received a PDF report — but it only included results for Giardia, Cryptosporidium, and a few bacterial infections. There was no mention whatsoever of ova, cysts, or other parasites as promised in the test description.
I submitted a detailed enquiry through their website contact form on 30th March, but received no confirmation, no response, and no indication that my message was ever received. It appears the form is either broken or ignored — which is unacceptable for any service, let alone one involving private health diagnostics. I was only able to reach someone via website chat, and even then, I received vague replies and promises that someone would "look into it".
Since then, I’ve followed up several times — via chat and email. The issue was supposedly passed to their doctor and the lab. Yet now, over two weeks later, I still have no answers. Just delays and excuses.
This is not what I paid for. I requested a full and specific test and instead received partial results and no support. I will be filing a formal complaint and requesting a full refund.
I strongly advise others to look elsewhere for reliable and transparent testing services.
Update (16 April 2025):
After two weeks of follow-ups, Blue Horizon have finally confirmed that the test I purchased — Ova, Cysts & Parasites by PCR (BH267) — no longer includes the screening for ova, cysts or worm eggs, as originally advertised.
According to their medical director, all labs have quietly moved to PCR-based tests for common pathogens, and this change had not been reflected in their product descriptions. They acknowledged this issue and issued a full refund, which I appreciate.
I am glad they took responsibility in the end, but it should not have taken so much time, effort, and insistence on my part to get basic clarification. I hope future customers benefit from clearer, updated product information.
31 de março de 2025
Avaliação não solicitada
Resposta da Blue Horizon Blood Tests
Thank you for taking the time to share such a detailed and thoughtful account of your experience.
We completely understand your frustration and you were absolutely right to expect clear communication and accuracy when it comes to private health testing.
In this case, while the results you received weren’t entirely unrelated to the test purchased, they didn’t fully reflect what was described at the time, which understandably led to confusion and concern.
The delay in resolving your query, and the lack of clarity around what was actually being tested for, certainly didn’t help matters. The product description for the “Ova, Cysts & Parasites by PCR” test (BH267) hadn’t yet been updated to reflect the broader industry shift toward PCR-based detection methods, which no longer include traditional ova and worm egg screening.
We’re glad this was eventually clarified and that a full refund was issued, but it shouldn’t have taken that much persistence on your part to get answers.
To ensure this specific situation has been properly followed through on our end, we would need your surname or order reference to confirm the case and ensure everything has been resolved as it should be.
Your feedback has prompted an internal review of how we present test details across our site, and we’re also investigating the issues you faced with our contact form and follow-up communication. Ensuring that customers are properly informed and supported at every step is a top priority, and your experience has highlighted areas we’re now actively working to improve.
Please feel free to email me rebecca@bluehorizonmedicals.co.uk with your full name and I will gladly look into this.
Look forward to hearing from you,
Best wishes, Rebecca.
Your shipping and communication about…
Your shipping and communication about shipping lacks continuity. I was told my kit would be delivered the next day, and did not show up for two plus days. No ability to track my order, and contacting somone about it proved to be fruitless.
14 de abril de 2025
Resposta da Blue Horizon Blood Tests
Thank you for your feedback, it’s genuinely appreciated.
We understand how frustrating it can be when there’s a disconnect between the expected delivery timeline and when your kit actually arrives.
While kits are dispatched promptly, there can occasionally be issues with the delivery provider that are unfortunately outside our immediate control.
That said, we recognise the importance of being able to track your order and receive timely updates.
We're actively working on improving both the transparency of our shipping process and the support available when delays occur, so situations like this are easier to manage and resolve.
Denis ; )
Excellent service
Getting your blood sample yourself at home saves so much time and expense .If you soak your hand in warm water for 10 mins before using the lancet to draw the blood it’s possible to get enough blood to fill the vial without having to stab your finger a second time !
Results are quick, within 2 days this time sent via email.
Excellent service
3 de abril de 2025
Resposta da Blue Horizon Blood Tests
Thank you so much for the handy piece of information.
We are so pleased that you have found this process quick and easy!
Nicky : )
Resposta da Blue Horizon Blood Tests
We’re really pleased to hear you felt the service was excellent and offered good value, it’s always encouraging to know we’re hitting the mark on both quality and cost.
Becky ; )
Quick results excellent service
27 de março de 2025
Resposta da Blue Horizon Blood Tests
That's great to hear!
Thank you for taking the time to let us know.
Becky : )
Excellent service
Excellent service, I received my results the day after I posted my sample. Would definitely recommend.
25 de março de 2025
Resposta da Blue Horizon Blood Tests
That’s wonderful to hear.
We’re so glad the service was quick and smooth for you!
Thanks a lot for the lovely recommendation.
Becky : )
Excellent communication at all…
Excellent communication at all times.Quick turn around time to get blood results.
24 de março de 2025
Resposta da Blue Horizon Blood Tests
That lovely of you to give us such positive words Charles, and thank you for the five stars!
Its always a great feeling that the turnaround times were nice and quick for you.
Nicky : )
Good service let down by late arrival of sample
I booked in a Wellman Gold test while waiting 10 days to speak to my usual NHS GP.
The free nurse home visit was much appreciated, and the nurse who took the sample was both lovely and skilled. It did end up taking 2 weeks to get an appointment though, so the NHS surprisingly managed to win the race in this instance!
Once the sample arrived at the lab, the results came back faster than the estimated times, and the free doctors comments were much appreciated. However, the sample took 2 days to arrive at the lab (may be down to Royal Mail, I'm not sure), which is very frustrating.
My tests potentially indicate an health issue that I suspected I may be having, but the comments say to treat the result with caution due to the sample being 48 hours old. My NHS GP will likely be shaking with glee when he reads that as now has an excuse he can cling onto to not investigate any further.
I'm unlikely to use the service again due to the late arrival and I would be unlikely to recommend it for others living in the North East of England. It's a shame though, as the service itself has been decent and would have been a 5 star review otherwise.
24 de março de 2025
Avaliação não solicitada
Resposta da Blue Horizon Blood Tests
Dear Jack,
Please could you email me your order details?
I’ll gladly look into this for you, as there could be several reasons why the sample has taken 48 hours.
You can reach me directly at rebecca@bluehorizonmedicals.co.uk, and I look forward to hearing from you.
Best wishes,
Rebecca
Outstanding Service and Fast Results from Blue Horizon Medicals
I recently purchased the Thyroid Premium Platinum test from Blue Horizon Medicals, and I couldn’t be more impressed with the entire experience. From start to finish, everything was seamless and exceeded my expectations.
The website was incredibly easy to navigate, making it simple to find the exact test I needed and complete the purchase quickly. Booking the Nurse Home Visit Service was equally straightforward, and this option proved to be invaluable for me. The nurse who came to take my blood sample was absolutely brilliant - professional, kind, and patient. I have very tiny veins, which usually makes blood draws a challenge, and I almost fainted during the process, however, the nurse handled everything with exceptional skill and care, ensuring I felt as comfortable as possible throughout.
Another highlight was the turnaround time for the test results. Although the expected results date was Friday 04 April - 17 working days after the laboratory received my sample on Wednesday 12 March - I was pleasantly surprised to receive my results much earlier; on Friday 22 March! This efficiency really stood out and demonstrated Blue Horizon Medicals' commitment to providing timely service.
Overall, I highly recommend Blue Horizon Medicals for their excellent service, user-friendly website, and professional staff. The combination of convenience, care, and speed makes them a fantastic choice for anyone needing reliable medical testing.
22 de março de 2025
Avaliação não solicitada
Resposta da Blue Horizon Blood Tests
Hi Hayley, thank you so much for takin the time to let us know that you were happy with our service, this means so much to us!
Its lovely to know that the nurse looked after you well and you felt comfortable.
Its always good to hear that the results turnaround times excelled!
We will be here whenever you need us!
Best wishes,
Becky ; )
Costumer service unresponsive
I have purchased the Thyroid test and à Phlebotomy at Superdrug. The nurse at Superdrug was poorly trained and gave up trying to draw my blood after 4 attempts and instructed me to come back to Blue Horizons to figure out what to do.
I have no interest in going through this again. I have contacted Blue Horizons for a full refund. They have sent me towards an unresponsive email and the matter remains unanswered after 48h. I have tried the website chat again, also unresponsive.
I have a health condition that needs treatment not added stress. Not satisfied with the service at all, hope I can get my money back.
19 de março de 2025
Avaliação não solicitada
Resposta da Blue Horizon Blood Tests
Dear Anne,
We are so sorry to hear about the four unsuccessful attempts at your blood draw with the nurse at Superdrug.
Please accept our sincerest apologies on their behalf.
I’ve looked into your account and can see that you travelled quite a distance to attend this appointment, which makes the experience all the more disappointing.
You have my full sympathy, and we appreciate the effort you made.
Going forward, we would be more than happy to arrange a home nurse visit with one of our highly skilled nurses or refer you to one of our partner pharmacies where trained professionals can carry out the blood draw.
These options may provide a more comfortable and reliable experience for you.
I can confirm that you reached out to us on 19th March, and we responded on the 21st. A refund was also processed on 21st March as requested.
If you'd like to explore alternative options for your next blood test or need any further assistance, please feel free to email me directly at rebecca@bluehorizonmedicals.co.uk.
I’d be more than happy to help.
Warm regards,
Rebecca
Resposta da Blue Horizon Blood Tests
Thank you so much for your five stars, we really appreciate you taking the time to let us know that our service was amazing!
Becky : )
Fast speed though u forgot to put the…
Fast speed though u forgot to put the mail bag for returning the sample this time
20 de março de 2025
Resposta da Blue Horizon Blood Tests
Opps we are so sorry that we missed the mail bag, apologies for this!
We so appreciate you giving us five stars and if you ever have a query please dont hesitate in emailing us or use our live chat!
Becky : )
A stressful experience and I had to wait 6 weeks for the blood test
It took 6 weeks between paying and having my blood taken
I paid to have a nurse visit
This is outsourced, an appointment was sent to me for a Friday . MY TEST NEEDED NEXTDAY AT LAB .so this was not appropriate
I contacted blue Horizen and was told they had no control over appointment times and for me to contact the nurse . The next available appointment earlier in the week was another month away.
If I hadn’t read the instructions my test would have been taken on a Friday and been useless.
The nurse , who was very good , explained there was no instructions from blue Horizen as to the need for next day lab delivery
10 de março de 2025
Resposta da Blue Horizon Blood Tests
I sincerely apologize for any frustration you have experienced regarding your order.
We have reviewed the details and appreciate your patience as we look into the matter.
While we do not have direct control over the appointment system within our nurse portal, I can confirm that the special instructions for returning your sample were clearly outlined in the email sent to you.
Additionally, I can see that we have responded to the emails you sent us.
However, I completely understand your concerns.
Please note that our nurses provide phlebotomy services only, and we regret any confusion that may have arisen.
That said, I will personally follow up on your communication with the nurse to better understand the situation and ensure that we address any potential gaps in service.
Once again, I truly apologize for any inconvenience caused, and I appreciate your patience. Please feel free to email me rebecca@bluehorizonmedicals.co.uk if I can do anything else for you.
Rebecca.
Well organized
Well organised and great to have the option of a nurse paying a home visit to do the blood test
8 de março de 2025
Resposta da Blue Horizon Blood Tests
Thank you so much for your kind words!
We're delighted to hear that you found our service well-organized and that the option of a nurse home visit made the process convenient for you.
Providing a seamless and flexible blood testing experience is our priority, and it’s always great to know when we've met our customers' expectations. If you ever need our services again, we’d be more than happy to assist.
Thanks again for your feedback, it’s truly appreciated!
Becky : )
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