Be very careful ordering online with Boho Beach Hut. They DO NOT refund returns with original form of payment They only refund with a store credit. Any company today that refuses to refund your ori... Ver mais
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Veja o que dizem as avaliações
I ordered some shorts off their website August 3rd for an August 15th event. Never received them. After multiple emails, I've never heard back from them. They are a total SHAM company. I've had to lea... Ver mais
I ordered a blouse. It looked quite nice in the photos, but it turned out to be an absolute piece of crap very cheaply made and ill fitting. I wanted to send it back for a full refund, but they don’t... Ver mais
Please don’t shop on this website! The customer service is pretty much non existent and non-responsive. There are no refunds just exchange for credit. The products are so cheaply made and fit is unfla... Ver mais
Detalhes da empresa
Escrito pela empresa
Boho Beach Hut specializes in boho-chic apparel that captures the essence of effortless, free-spirited style. From flowy dresses and skirts to breezy blouses, stylish shorts, and unique jewelry, we offer a wide range of pieces designed for the modern bohemian. As the leading online destination for bohemian fashion, Boho Beach Hut is your go-to for beautifully crafted, on-trend clothing that exudes charm and individuality.
Informações de contato
5245 Vista Blvd Suite 167, 89436, Sparks, Estados Unidos
- 855-246-2646
- Support@BohoBeachHut.com
- bohobeachhut.com
1,3
Muito Ruim
690 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 1% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
A MUST TO CHECKOUT BEFORE LEAVING FOR YOUR VACATION
I have bee shopping at Boho Beach for several years and alway get excited to open new fashion for my closet. I do a lot of traveling to the beach and these are perfect for the beach. iI also have had several experiences with customer and service and have never been disappointed in their solution to any concerns or problems with anything regarding my orders. i will continue to add to my closet from Boho Beach. Pamela Steele
29 de janeiro de 2025
Avaliação não solicitada
Resposta da Boho Beach Hut
Dear Pamela,
Thank you so much for your heartfelt review and for being a loyal Boho Beach Hut customer over the years! We’re thrilled to hear that our pieces have been a perfect fit for your travels and that you continue to get excited about adding to your closet with our collections.
We’re especially grateful for your kind words about our customer service. It means so much to know that we’ve been able to address your concerns and provide solutions that meet your expectations.
Your ongoing support means the world to us, and we look forward to continuing to bring you beautiful pieces for your adventures. If you ever need assistance or style inspiration, we’re always here for you!
Best regards,
The Boho Beach Hut Team
Do NOT order from this company
My husband tried to order something for me because he saw it on FB. I really wish he could have seen the hundreds of reviews on how horrible this company and the products are. They are the cheapest clothing items I have ever seen. At price points that are way too high. The size guides are way off. The real indicator should have been that they don’t allow you to write a review on their website. They don’t want anyone else to know how awful their products are. You only get store credit when you make a return. So the only option is to get more junky expensive clothes. I will be disputing with my credit card company and filing a report with the BBB. The store is a scam.
6 de janeiro de 2025
Avaliação não solicitada
Resposta da Boho Beach Hut
Dear Jody,
We’re very sorry to hear about your and your husband’s disappointing experience with our company. It’s never our intention for customers to feel this way, and we truly value your feedback.
We regret that the product did not meet your expectations in quality or sizing, and we understand your frustration regarding our return policy. While our policy of offering store credit is outlined on our website to ensure transparency, we recognize it may not work for everyone.
To resolve this matter, we kindly ask that you return all items for a full refund. We are sending you a prepaid return shipping label to make the process as convenient as possible. Once we receive the returned items, your refund will be processed promptly.
Your concerns about reviews and product quality have been noted, and we will review these internally to identify areas where we can improve. Our goal is to provide a positive shopping experience for every customer, and feedback like yours helps us work toward that.
Thank you for taking the time to share your thoughts. Your experience matters to us, and we are committed to resolving this matter to your satisfaction.
Best regards,
The Boho Beach Hut Team
Horrible
Horrible. Cheap crap. What arrives looks NOTHING like it does online. They won't refund anything, only offer store credit so you're forced to buy more of their crap. Website is hard to navigate. I can't even figure out how to apply my 'credit' to other crap I might be forced to buy there.
28 de janeiro de 2025
Avaliação não solicitada
Resposta da Boho Beach Hut
Dear Liz,
We’re very sorry to hear about your disappointing experience with our products and website. It’s never our intention for a customer to feel this way, and we truly appreciate you taking the time to share your feedback.
We regret that the items you received did not meet your expectations or match what you saw online. We strive to provide accurate product descriptions and images, and we apologize if this was not the case.
Regarding our return policy, we understand your frustration with store credit as the only option. While this policy is outlined on our website to ensure transparency, we recognize it may not work for everyone. We also apologize for any difficulty you experienced navigating our website or applying your store credit. We are constantly working to improve our customer experience.
Thank you for your feedback, as it helps us identify areas where we can improve.
Best regards,
The Boho Beach Hut Team
DO NOT BUY FROM THIS COMPANY
DO NOT BUY FROM THIS COMPANY
Material is cheap and toxic. Tags are cut off. They will not return your money and only allow you to exchange from their small variety of other cheap products that they mis-advertise. I want my money back and I wish I could spare everyone wasting their money. Products are not as pictured AT ALL. I sent my husband a link for a couple of the plush looking oversized knit sweaters. He came to me before Christmas and said I am so sorry and embarassed but your sweaters would fit a toddler and are paper thin and smell like chemicals. $120 for garbage only then to be able to exchange for more garbage!
If the company would like to do the RIGHT thing... my order number was 145844 for $124.11 under the name Jimmy Dallio (my husband) and refund our money.
27 de janeiro de 2025
Avaliação não solicitada
Resposta da Boho Beach Hut
Dear Nicole,
We’re very sorry to hear about your disappointing experience with your order. It’s never our intention for customers to feel this way, and we sincerely regret that the items you received did not meet your expectations in terms of quality or appearance.
We also understand your frustration with our return policy, which offers exchanges or store credit instead of refunds. While this policy is outlined on our website, we recognize that it may not suit every situation.
Regarding your specific order, we will review the details you provided and take your concerns seriously. We strive to ensure a positive shopping experience for all customers, and your feedback is invaluable in helping us improve.
Thank you for bringing this to our attention. We apologize for any inconvenience caused and will take your comments into consideration as we evaluate our processes and policies.
Best regards,
The Boho Beach Hut Team
Terrible return policy
Terrible return policy - Returns may only be made for exchange or store credit
27 de janeiro de 2025
Avaliação não solicitada
Resposta da Boho Beach Hut
Dear Richard,
Thank you for sharing your feedback. We’re sorry to hear that our return policy did not meet your expectations. While our policy of offering exchanges or store credit is outlined on our website, we understand it may not work for everyone, and we appreciate your perspective.
Your input is valuable to us, and we’ll take it into account as we continue to review and improve our policies to better serve our customers.
Thank you again for your honest feedback.
Best regards,
The Boho Beach Hut Team
Toxic Clothing
It aches me to write this review, but I would have greatly appreciated reading it before spending hundreds of dollars on clothing. The clothes are saturated with toxicity. I had a massive, very dangerous reaction after I opened the plastic sleeves and I had to throw them in the garbage. The clothes come from China; hence the long shipping times. Tags were cut off (the remains were still visible) and new tags with "100% polyester" stamped on them have been sewn in. There is no other information about the fabric, care, material, branding, etc. on them. The clothing received are not the clothing pictured on their website. I urge you to not purchase from this company. The clothing is highly toxic.
27 de janeiro de 2025
Avaliação não solicitada
Resposta da Boho Beach Hut
Dear Shawna,
We’re very sorry to hear about your experience and deeply regret the distress it has caused you. It’s never our intention for a customer to feel this way, and we take your concerns very seriously.
We are particularly concerned to hear about your reaction to the clothing. Ensuring the safety and quality of our products is a top priority, and your feedback will be shared with our team for a thorough review of this issue.
Regarding your concerns about the tags and the product not matching the description, we apologize for any discrepancies. We strive to provide accurate descriptions and photos on our website, and we regret that this was not your experience.
We appreciate your feedback, as it helps us identify areas for improvement. Please know that we are committed to evaluating our processes and taking steps to ensure a better experience for our customers.
Thank you for taking the time to share your concerns with us.
Best regards,
The Boho Beach Hut Team
Poor quality items and customer service
Definitely not a US company or if they are, they’ve outsourced their customer service and all their merchandise. I received a damaged product and the best they could offer was a $15 refund and for me to repair the item myself for a $50 item. Do not buy.
26 de janeiro de 2025
Avaliação não solicitada
Resposta da Boho Beach Hut
Dear Maggie,
We’re very sorry to hear about your experience and regret that the product you received was damaged. We understand how frustrating this must have been and appreciate you taking the time to share your feedback.
While we are based in the Reno/Tahoe area, some of our products and customer service processes are outsourced to ensure a wide range of unique items. We regret that our resolution did not meet your expectations in this instance, and we’ll review this internally to improve how we handle such situations.
Thank you for bringing this to our attention. We sincerely apologize for any inconvenience caused and will use your feedback to better serve our customers in the future.
Best regards,
The Boho Beach Hut Team
Excellent fit and quality
Excellent fit and quality. Also, sizing was true to the chart provided with the item.
20 de janeiro de 2025
Avaliação não solicitada
Resposta da Boho Beach Hut
Dear Patricia,
Thank you so much for your kind words! We’re thrilled to hear that the fit and quality exceeded your expectations and that the sizing was true to the chart provided. Ensuring accurate sizing and great quality is always our goal, and we’re so happy to know we got it right for you!
We truly appreciate your support and look forward to helping you find more pieces you’ll love.
Best regards,
The Boho Beach Hut Team
AVOID at all costs and DISPUTE THE CHARGE!…
I ordered a dress that did not fit my body type and realized their clothing is for tall people. When I realized this, I reached out to cancel the order and they REFUSE to issue a refund and only to provide store credit. I will be disputing the charge with my credit card company and reporting this to the BBB and all other review sites until I can receive my refund. Do NOT buy from this deceitful company!
25 de janeiro de 2025
Avaliação não solicitada
Resposta da Boho Beach Hut
Dear Sarah,
Thank you for reaching out and sharing your concerns. We’re sorry to hear about your dissatisfaction and would like to assist you further.
However, we are unable to locate your order with the information provided in your review. To help us resolve this issue promptly, could you please provide additional details, such as:
• Your order number
• The email address used to place the order
• Any other relevant details about your purchase
Once we have this information, we’ll be happy to investigate your concerns and work towards a resolution. Please feel free to contact us directly at Support@BohoBeachHut.com, and we’ll prioritize assisting you.
Thank you for your understanding and cooperation. We look forward to hearing from you.
Best regards,
The Boho Beach Hut Team
I canceled my order within 5 minutes of…
I canceled my order within 5 minutes of ordering it. They promised me a full refund. I see have not received it. I would never order from them.
Dear Helen,
Thank you for reaching out and letting us know about your cancellation request. After reviewing your order, I can see that you canceled it before it was shipped. We sincerely apologize for any inconvenience caused during this process.
We will issue a full refund to your original payment method. Please allow 3–5 business days for the refund to reflect in your account, depending on your bank or card issuer.
If you have any additional questions or need further assistance, please don’t hesitate to contact us. Thank you for your understanding, and we appreciate your patience.
Thank you,
Julie
Boho Beach Hut
5 de janeiro de 2025
Avaliação não solicitada
Resposta da Boho Beach Hut
Dear Helen,
Thank you for reaching out regarding your order cancellation. After reviewing our records, we do see that you attempted to cancel your order shortly after placing it. Unfortunately, our customer service team did not see your email until the order had already been shipped, which was only 20 minutes after you placed it.
According to our records, we promptly responded to your cancellation request by sending you a return shipping label and confirming that we would issue a full refund upon receiving the returned merchandise. If you have already returned the items and used the return label provided, please share the tracking information so we can process your refund immediately.
We apologize for any inconvenience caused during this process and appreciate your understanding. If you have any additional questions or need further assistance, please don’t hesitate to contact us.
Thank you,
Boho Beach Hut
Don't buy from Boho Beach Hut
Don't buy from Boho Beach Hut! I received my winter boots promptly but they are very cheaply made. They approved my "refund" but they only give store credit which I will never use. Then they want the order email to be printed and put in a BOX. But they sent the boots to me crushed in a tiny cheap plastic wrap. I will NEVER purchase from them again!
14 de janeiro de 2025
Avaliação não solicitada
Resposta da Boho Beach Hut
Dear Kelly,
We’re sorry to hear about your disappointment with your purchase and experience. Your feedback is very important to us, and we regret that we didn’t meet your expectations.
To clarify, our return policy, which is stated on our website, specifies that refunds are issued as store credit or exchange. This policy helps us maintain sustainable practices and continue to offer unique products at affordable prices. We understand this may not align with everyone’s expectations, and we appreciate your honest feedback.
Regarding the packaging, we strive to minimize waste and shipping costs by using lightweight materials, but we take your comment seriously and will review this process. For returns, including the order email ensures we can process them accurately and efficiently.
We’re truly sorry for the frustration caused and hope we can earn your trust again in the future. If you have additional concerns or would like further assistance, please don’t hesitate to contact us directly.
Best regards,
The Boho Beach Hut Team
Dispute the Charge
Most credit cards protect your purchases for up to 90 days from the date of purchase. If you feel you have been wronged for whatever reason you feel, you have a right to a full refund, not a store credit, as this company tries to stand behind. If they do not give you a refund, you have a right to dispute the charge and enact your protections from your credit card company, as I was forced to do with this company.
11 de dezembro de 2024
Avaliação não solicitada
Resposta da Boho Beach Hut
Dear Mark,
Thank you for returning the items from your order. However, we wanted to remind you that the dispute with your credit card company remains open, which prevents us from finalizing your refund.
Please note that until the dispute is closed, we are unable to issue your refund in full. Closing the dispute will allow us to process your refund more quickly and resolve the matter without further delay.
If you have any questions or need assistance with the process, please don’t hesitate to reach out to us at Support@BohoBeachHut.com. We appreciate your attention to this matter and look forward to resolving it fully.
Best regards,
The Boho Beach Hut Team
False advertising
False advertising. DO NOT BUY FROM THIS COMPANY/website EVER!!! The only reason they are in business is because they do not give money back if an item is returned. When you buy from this company and see the quality, it is not as advertised, and you get a store credit only. The items are JUNK. Everything is not as pictured or described. DO NOT BUY. I gave this one star but it does not even deserve one star.
11 de janeiro de 2025
Resposta da Boho Beach Hut
Dear Luann,
Thank you for taking the time to share your experience. We’re sorry to hear that the quality of the items you received did not meet your expectations and that you were dissatisfied with our return policy. We understand how frustrating this can be and regret any disappointment caused.
Our goal is to ensure customer satisfaction, and your feedback is invaluable in helping us identify areas where we can improve. We will review your concerns regarding product descriptions and quality to ensure better alignment with customer expectations.
If you would like assistance with your store credit or have further concerns, please don’t hesitate to contact us at Support@BohoBeachHut.com. We are here to help and will do our best to make things right.
Thank you for bringing this to our attention, and we apologize for any inconvenience caused.
Best regards,
The Boho Beach Hut Team
I ordered boots in December 2024 that…
I ordered boots in December 2024 that were advertised as leather. It took forever to receive them which was my 1st clue that they were a product from China. They are NOT leather and sizing isn’t true to size. They have refused to give me a refund, only a store credit. I so wish I had looked at all of their horrible reviews before I ordered. Expensive lesson learned. This business needs to be shut down!! DO NOT ORDER FROM BOHO BEACH HUT!!!!!
7 de janeiro de 2025
Avaliação não solicitada
Resposta da Boho Beach Hut
Dear Marcella,
Thank you for sharing your experience with us. We’re truly sorry to hear that your order did not meet your expectations in terms of quality, material, and sizing. We understand how frustrating this situation must have been, and we deeply regret any inconvenience caused.
To clarify, while we strive to provide accurate product descriptions and sizing information, we acknowledge that there may be times when an item does not meet our customers’ expectations. Regarding our refund policy, we understand your concerns and will review your feedback to evaluate how we can better serve our customers in the future.
Your experience is important to us, and we value your input as it helps us work toward improving our products and customer service. If you have further concerns or require assistance, please don’t hesitate to contact us directly at Support@BohoBeachHut.com.
Thank you for bringing this to our attention, and we sincerely apologize again for the disappointment caused.
Best regards,
The Boho Beach Hut Team
Horrible
Horrible! Products are not what they look like online and customer service is terrible! They stretch out the return process until it expires so you can’t return the product. Please don’t give this Company your business.
2 de dezembro de 2024
Avaliação não solicitada
Resposta da Boho Beach Hut
Dear Todd Thomas,
Thank you for sharing your experience with us. We’re very sorry to hear that the product you received did not meet your expectations and that you were dissatisfied with our return process. This is not the standard we strive to uphold, and we regret the frustration this caused.
We want to clarify that we have been unable to look up your order because you did not provide the requested information needed to investigate your concerns. Without these details, we cannot provide a genuine or specific response to your review.
Your feedback is important to us, and we are committed to addressing concerns about product quality and customer service. We encourage you to contact us at Support@BohoBeachHut.com with your order information so we can assist you further and work toward a resolution.
Thank you for bringing this to our attention, and we apologize for any inconvenience caused.
Best regards,
The Boho Beach Hut Team
2 beautiful belts
I purchased 2 belts. First, in regard to customer service, someone I must have missed the place to enter a code for a discount and I ended up paying full price. I emailed them at the address on the website and they quickly credited my credit card for the amount of the discount. Second, the belts arrived and are beautiful - prettier than the pics. So nothing but positive from me!!
6 de janeiro de 2025
Avaliação não solicitada
Resposta da Boho Beach Hut
Dear Miss D!
Thank you so much for your kind words and positive feedback! We’re thrilled to hear that you love your belts and had a great experience with our customer service.
To show our appreciation, we’d love to send you a personalized discount code for your next purchase. Could you please provide us with your preferred email address or Order# so we can send it directly to you?
We’re always here if you have any questions or need assistance. Thank you again for choosing Boho Beach Hut, and we look forward to serving you again soon!
Warm regards,
Customer Support
The Boho Beach Hut Team
Buyers Beware. The products may not be as advertised and promised. That's deception.
My husband bought me two pairs of boots as a Christmas Present. Boho Beach Hut stated on the product description that the boots were leather and that their products come from around the world. When they arrived it was obvious that the boots as although well made were not leather. They were synthetic perhaps a plastic. I contacted the company letting them know that this is actually deceptive and false advertising and I needed something to be done about it. This added up to alot of money spent. There was one reply that it was heading to be reviewed. Here we are in the New Year.
30 de dezembro de 2024
Avaliação não solicitada
Resposta da Boho Beach Hut
Dear Wyndi,
Thank you for reaching out and sharing your concerns. We sincerely apologize for the delay in addressing this matter and for any frustration or disappointment this experience may have caused.
We take product descriptions and customer satisfaction very seriously. Your feedback about the boots has been forwarded to our team for further review, as we want to ensure that all product details are accurate and transparent.
In the meantime, we’d like to resolve this issue promptly. Please let us know if you’d prefer to exchange the boots for another product or return them for a refund. We’ll make the process as smooth as possible for you.
We truly value your business and your patience as we work to address this situation. Please don’t hesitate to reach out with any additional questions or concerns, and we’ll do our best to assist you.
Warm regards,
Customer Support
The Boho Beach Hut Team
If I could give this company zero…
If I could give this company zero stars, I would. The material of these items is so cheap. The colors do not match the website images by a long shot. They want you to pay for the shipping back to them and they only issue store credit. I am in the middle of disputing the charge with my credit card company. DO NOT order from them.
20 de dezembro de 2024
Avaliação não solicitada
Resposta da Boho Beach Hut
Dear Marissa Martino,
Thank you for sharing your concerns. We’re truly sorry to hear that your experience did not meet your expectations. Providing high-quality products and ensuring customer satisfaction is very important to us, and we regret that this was not reflected in your recent purchase.
We want to clarify that if you choose to return your order, we will refund you in full to your original payment method upon receiving and processing the return. While customers are responsible for return shipping costs as per our policy, we are committed to resolving this matter promptly and ensuring your satisfaction.
Please note that our return policy is in effect for 45 days from the date of purchase, and you have until January 24 to return your order. If you would like assistance in initiating your return, please reach out to us at Support@BohoBeachHut.com, and we will provide you with the necessary details to proceed.
We appreciate your feedback and will use it to continue improving our products and services. Thank you for bringing this to our attention, and we hope to resolve this matter to your satisfaction.
Best regards,
Customer Support
The Boho Beach Hut Team
STAY AWAY FROM BOHO!
Gawd, I wish I had researched this company before I purchased. *Face palm* Learn from my mistake and DO NOT BUY from Boho Beach Hut. Or better yet RUN AWAY SCREAMING from Boho for all the reasons others have listed. The merchandise I shoddy at best, and their ONLY refund solution is to offer you a Boho gift card so you can buy more of their crappy products. Stay away from this company.
14 de dezembro de 2024
Avaliação não solicitada
Resposta da Boho Beach Hut
Dear Nick Jonckowski,
Thank you for taking the time to share your feedback. We’re genuinely sorry to hear about your disappointment with your recent experience and the items you received. Your concerns are important to us, and we want to address them directly.
We understand that our return policy, which offers store credit, may not align with your expectations, and we sincerely apologize if this has caused frustration. While our goal is to provide quality products and a positive shopping experience, we regret that this was not the case for you.
If you’d like to discuss your specific concerns further or explore potential solutions, we’d be happy to assist. Please don’t hesitate to reach out to us directly at Support@BohoBeachHut.com.
We value all feedback as it helps us identify areas for improvement, and we’re committed to making necessary changes to serve our customers better in the future.
Thank you for giving us the opportunity to address your concerns.
Best regards,
Customer Support
The Boho Beach Hut Team
Just horrendous experience
Just horrendous experience. I would NEVER EVER NEVER order from this company.. HIGHLY AVOID
22 de novembro de 2024
Avaliação não solicitada
Resposta da Boho Beach Hut
Dear Patti,
Thank you for sharing your feedback. We are truly sorry to hear that your experience with us did not meet your expectations. Your satisfaction is extremely important to us, and we deeply regret that we fell short.
We would appreciate the opportunity to better understand your concerns and work toward a resolution. If you’re open to it, please reach out to us directly at Support@BohoBeachHut.com, and we will do our best to address any issues you encountered.
We value your feedback as it helps us improve, and we sincerely apologize for any frustration caused.
Best regards,
Customer Support
The Boho Beach Hut Team
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