Bown of London Avaliações 2.066

O TrustScore é 4.5 de um total de 5

4,4

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Veja o que dizem as avaliações

Avaliado com 3 de um total de 5 estrelas

Like a lot of garment makers, Bown assume everybody is 6’ + with arms to match so even in a small or medium size you still get a dressing gown too long in the arms and in length of gown. Height should... Ver mais

Avaliado com 5 de um total de 5 estrelas

Having purchased two items both were received quickly however one item was not what was ordered i e mailed and the correct item was immediately despatched with a apology and also a return label was se... Ver mais

Avaliado com 5 de um total de 5 estrelas

I just got my Bown of London Summer Blazer. Wow!, it is every bit as fantastic as it appears on their website. A finely crafted quality classic Boating Blazer. You'd be hard pressed to find a com... Ver mais

Avaliado com 5 de um total de 5 estrelas

We received our beautiful, rich smoking jacket with a deep quilted navy blue collar & cuffs. Expert workmanship! The sash and thick piping detail is spectacular. It's delicious dark green brocade and... Ver mais

Detalhes da empresa

  1. Loja de Roupas

Sobre Bown of London

Escrito pela empresa

At Bown of London, we believe that luxury is about more than just the products we offer—it's about the experience. For nearly 40 years, we have been dedicated to providing the finest luxury bathrobes, dressing gowns, and loungewear. While our products may not be for everyone, we take pride in our reputation for excellence, as evidenced by our outstanding ratings on Trustpilot. Our customers trust us for our commitment to high-quality craftsmanship and fair business practices. If you're seeking quality over mere affordability, you've come to the right place.

What Makes Us Special
Luxury, to us, is not only about the materials we use but also the experience we provide. That's why we go above and beyond to offer personalised options—whether it’s adding your initials, a special message, or creating bespoke custom-made shoes. These unique touches make each item special, whether you're treating yourself or gifting to someone else. Each of our products is handcrafted with the utmost care, using only the finest materials. We focus on comfort, style, and durability, ensuring that your purchase will last for years to come. When you choose Bown of London, you join a global community of individuals who value personal style, impeccable design, and the highest quality craftsmanship.

Our Legacy
For many years, Bown of London operated exclusively in Great Britain. However, in recent years, we have expanded our reach to Europe, the USA, and beyond, allowing customers worldwide to experience the luxury of our dressing gowns, smoking jackets, custom shoes, and pajamas—often with next-day delivery. We are proud of our reputation as the Rolls Royce of Robes and the choice of celebrities & aristocrats. You may be wondering about the origin of our name, "Bown of London." It traces back to our founder, Mr. Alan Bown, a successful businessman with a passion for British luxury. Having been unable to find a bathrobe that met his exacting standards, Mr. Bown decided to create his own brand. And so, Bown of London was born. Many of the designs we offer today were created by Mr. Bown himself, and we continue to honor his legacy with every item we produce.
Bown of London quality will be remembered long after the price is forgotten.

Informações de contato

4,4

Excelente

O TrustScore é 4.5 de um total de 5

2 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 90% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

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Avaliado com 1 de um total de 5 estrelas

Some how the shoes are still too big

Some how the shoes are still too big, even though I ordered a size 9.

3 de dezembro de 2025
logotipo da Bown of London

Resposta da Bown of London

Hi Marc
I can see on your order confirmation you ordered a size 10?
Please do get in touch if you think this is incorrect and we can look into this for you.
Best wishes
Bown of London team

Avaliado com 5 de um total de 5 estrelas

Pleasant and professional customer service

Super gift for my man purchased in Black Friday week wasn’t delivered to my house, but to someone else. Thankfully DPD managed to retrieve the parcel and I got it the next day. I had also advised Bown and they were very willing to help had I not received it. A pleasant and professional service to match the quality of their products.

28 de novembro de 2025
Avaliado com 2 de um total de 5 estrelas

Poor quality garment

Poor quality garment, said 100% cotton on website and care label but blatantly synthetic. Trim applied using monofilament nylon (not durable) using a zigzag stitch. As a seamstress I am embarrassed to have paid £280 for this, and sent back immediately.

2 de dezembro de 2025
Avaliado com 4 de um total de 5 estrelas

I love the smoking jacket

I love the smoking jacket. Soft and 100% cotton. I received the wrong size, but it was quickly fixed and they had the correct jacket shipped before I returned the incorrect one. Would order again!

3 de dezembro de 2025
Avaliado com 1 de um total de 5 estrelas

terrible product and quality

terrible product and quality. strong chemical smell and the product you receive is nothing like the one you see online.

3 de dezembro de 2025
logotipo da Bown of London

Resposta da Bown of London

Hi
I am so sorry you are unhappy with your purchase. Are products do not usually smell of chemicals. We will reach out to you to see how we can rectify this issue
Best wishes
Bown of London Team

Avaliado com 2 de um total de 5 estrelas

I clearly told you what size I needed…

I clearly told you what size I needed and you sent the wrong size. This is a Christmas gift, so I have not gifted it yet, but I have a lovely, custom made pair of shoes in the wrong size. We will see if they fit, but I doubt they will. I am very disappointed. I am confused as to why you would do this.

3 de dezembro de 2025
logotipo da Bown of London

Resposta da Bown of London

Hi
I am so sorry to hear you have received the wrong size.
We will reach out to you to discuss this further
Best wishes
Bown of London Team

Avaliado com 2 de um total de 5 estrelas

Not really good

I expected better quality.

3 de dezembro de 2025
logotipo da Bown of London

Resposta da Bown of London

Hi
I am so sorry to read you are unhappy with the quality, we will reach out to you to see if we can resolve the issue
Best wishes
Bown of London Team

Avaliado com 5 de um total de 5 estrelas

bown of london lows and highs

bown of london over the telephone we’re efficient quick to send and the product a gentleman’s dressing gown excellent even better than the last I purchased fifteen years ago luxury at its best a fantastic Christmas present to myself
However the first attempt via web site does not tell you whether in stock or not so was disappointed to be told after purchasing that was sold out and to pick another
Web site needs to be updated more frequently especially around Christmas time when people buying for presents

2 de dezembro de 2025
Avaliado com 4 de um total de 5 estrelas

I ordered 2 robes from Bown

I ordered 2 robes from Bown, one is very luxurious and beautiful, I'm disappointed withe the 2nd one, the quality is not as good, it is a gift and I will give it and let them decide if they want to return it.

2 de dezembro de 2025

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