Rotavator hired was delivered in time by Caz, who spent enough time with me to ensure I had everything under control. On the collection day, I received a phone call and enough advance notice and again... Ver mais
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Veja o que dizem as avaliações
We recently placed a large order to fulfill our company needs. Gary and the team at Sutton Road, worked hard to make this happened and kept open and clear communication throughout the process. On deli... Ver mais
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Good price, staff gave good instructions on how to use the equipment and extra tips. Equipment functioned well. Didn't use all sanding paper & dust bags and was easy to get a refund when returning the... Ver mais
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The good bit-the machine was delivered and collected on time and worked fine for 2 days. The not-so-good bit-there is no refund on unused petrol (there was at least half a tank left on my return) wh... Ver mais
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Detalhes da empresa
Escrito pela empresa
Brandon Hire Station is the specialist tool hire and equipment hire division of Vp plc and is one of the UK’s largest providers of tools and equipment for Industry, Construction and DIY. Whether you work locally, regionally or nationally, we endeavour to meet all of your requirements. We ensure our customers are provided with a single point of contact, making your experience hassle free. As a national tool hire company, we have a branch network supported by over 450 vehicles to ensure we meet your demands as a customer. We track individual orders in real time as they move around the country. So for every single delivery or collection, we will be able update our customers of delivery and van locations in real time. This helps to provide real-time visibility for our customers and give you the ability to track orders and receive an electronic delivery and collection note. Think Tool Hire. Think Brandon Hire Station. More customers are choosing tools and equipment from Brandon Hire Station which offers exceptional customer support services, through our National Customer Service Centre and designated account managers. All designed to make your experience with us hassle free. We provide tools and equipment with delivery guaranteed within an agreed timescale at a number of locations through our branded vehicles and FORS accredited drivers. Over 2200 Catalogue Items. 40+ Locations Throughout the UK. 450+ Delivery Vehicles.
Informações de contato
72-75 Feeder Road, BS2 0TQ, Bristol, Reino Unido
- 0345 602 6470
- brandonhirestation.com
4,3
Excelente
12 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 98% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Staff are polite, helpful and efficient
Staff are polite, helpful and handle requests promptly and efficiently and are a pleasure to deal with
10 de novembro de 2025
Resposta da Brandon Hire Station
Hi, thank you for your review about your recent hire. We're pleased to hear that you received helpful and efficient service from our York team. Kind regards, the Brandon Hire Station team.
Not delivered item
Not delivered item, problem with refund. After 20th days finally getting refund from PayPal. No information, no emails just calling every day and apologies.
23 de novembro de 2025
Resposta da Brandon Hire Station
Hi Rob, thank you for bringing this to our attention. We will pass your comments and details on to our team to ensure this has been investigated. Kind regards, the Brandon Hire Station team.
Great machines and simple to book and collect
Easy to book and good quality machines for sanding booked over the weekend to give myself time - collected and dropped off and got help with carrying all really simple to sort , use and manage
17 de novembro de 2025
Resposta da Brandon Hire Station
Hi Esther, thank you for your positive review. It's great to hear that you were happy with your equipment and our simple booking process. Kind regards, the Brandon Hire Station team.
Efficient and friendly service
Efficient and friendly service, Great communication from staff. Price was good and equipment clean and good
26 de novembro de 2025
Resposta da Brandon Hire Station
Good morning, thank you for your positive review. It's great to hear that you received efficient and friendly service from our team and were pleased with the equipment. Kind regards, the Brandon Hire Station team.
Great service
Great service. Delivered and collected on time. Equipment worked well. Would recommend.
19 de novembro de 2025
Resposta da Brandon Hire Station
Hi Grace, thank you for your positive review and recommendation. We're glad to hear that you received great service and were happy with our equipment. Kind regards, the Brandon Hire Station team.
Guys at Glasgow Darnley friendly &…
Guys at Glasgow Darnley friendly & helpful.Very reasonable rate for my 5 day cement mixer hire. No probs.
26 de novembro de 2025
Resposta da Brandon Hire Station
Hi Alex, thank you for your review about your recent experience. We're glad to hear that you received friendly and helpful service from our Glasgow Darnley team. Kind regards, the Brandon Hire Station team.
Stairs scaffold, nearly but not quite.
The scaffold came in full and on the day agreed.
The stairs scaffold did not provide a level platform for my set of semi-detached house stairs. Even using the 2 bar unit did not allow level working.
25 de novembro de 2025
Resposta da Brandon Hire Station
Hi John, thank you for your feedback. We're sorry to hear that your scaffold hire did not go as expected and we apologise for the inconvenience this caused for you. If you need to discuss this any further with our customer team, please contact us on 0345 604 5337. Kind regards, the Brandon Hire Station team.
Very helpful on collection could have…
Very helpful on collection could have done without the snarky comment on there being mud on the rotavator. It's a rotavator! I had cleared most off, would understand if I brought a rotavator back covered in cement, but mud!
20 de novembro de 2025
Resposta da Brandon Hire Station
Hi Ian, thank you for your review about your recent hire. We're glad that you had a positive experience overall and will take your comments on board. Kind regards, the Brandon Hire Station team.
The equipment was perfect
The equipment was perfect, at a great price, staff are knowledgeable, will hire again!
24 de novembro de 2025
Resposta da Brandon Hire Station
Good morning, thank you for your feedback. We're pleased to hear that you were happy with the equipment, prices and service from our team. Kind regards, the Brandon Hire Station team.
Had a great experience with Brandon…
Had a great experience with Brandon Hire station in Canning town, super helpful staff - gave me very valuable DIY advice.
18 de novembro de 2025
Resposta da Brandon Hire Station
Hi Rosie, thank you for your feedback. We're pleased to hear that you had a great experience and found our Canning Town team helpful. Kind regards, the Brandon Hire Station team.
Fantastic service from start to finish
Fantastic service from start to finish. Brilliant customer service.
17 de novembro de 2025
Resposta da Brandon Hire Station
Hi, thank you for your 5-star review! We're delighted to hear that you had a great hire experience and received brilliant service. Kind regards, the Brandon Hire Station team.
Really helpful local staff
24 de novembro de 2025
Resposta da Brandon Hire Station
Good morning, thank you for your review. We're happy to hear that you received helpful service from our Coventry team. Kind regards, the Brandon Hire Station team.
Friendly staff
Friendly staff, useful tips on how to use the tool.
A massive shame you are no longer renting to the public!
24 de novembro de 2025
Resposta da Brandon Hire Station
Hi, thank you for your review about your recent hire. We're pleased to hear that you found our team friendly and helpful. Kind regards, the Brandon Hire Station team.
Disappointed
Ordered an paid for tile bumpa. Tile bumpa was unavailable and order cancelled with notice of this sent to wrong email. Was then told by customer service that the nearest one available was near Manchester. I live and work in Bournemouth. Brandon hire should not take payment for hire equipment they cannot provide.
23 de novembro de 2025
Resposta da Brandon Hire Station
Hi Gareth, thank you for your feedback. We're very sorry to hear that we weren't able to fulfil your hire and apologise for any inconvenience this caused for you. We will take your comments on board. Kind regards, the Brandon Hire Station team.
Resposta da Brandon Hire Station
Hi Gus, thank you for your review! We're pleased to hear that you had a great hire experience. Kind regards, the Brandon Hire Station team.
Great but now only for trade
Easy to book, collect and return, friendly helpful staff and had the tool i needed. Very great shame they now only hire to trade customers.
21 de novembro de 2025
Resposta da Brandon Hire Station
Hi, thank you for your feedback about your experience. We're pleased to hear that you found our booking process easy and our team friendly and helpful. Kind regards, the Brandon Hire Station team.
Excellent service from start to finish…
Excellent service from start to finish friendly & helpful staff. Delivered on time .cannot complain.
14 de novembro de 2025
Resposta da Brandon Hire Station
Hi John, thank you for your review. We're pleased to hear that you received excellent service throughout your hire and were happy with our delivery service. Kind regards, the Brandon Hire Station team.
Resposta da Brandon Hire Station
Hi Jeremy, thank you for your review about your recent experience. We're glad to hear that you found our team helpful and our website informative. Kind regards, the Brandon Hire Station team.
I am still waiting for the goodwill…
I am still waiting for the goodwill gesture of £10 agreed with your head office because I paid for 2x6.64m roof ladders and received one of 4.9m and the other of 6m. This was chased by me with my local depot on 1/12/2025 and nothing has materialised.
13 de novembro de 2025
Resposta da Brandon Hire Station
Hi Diana, thank you for bringing this to our attention. We apologise that you have not heard back from us concerning this. Your review and details have been passed on to our customer care team so we can get this resolved for you. Kind regards, the Brandon Hire Station team.
Helpful staff
11 de novembro de 2025
Resposta da Brandon Hire Station
Hi Sandra, thanks for your review! It's great to know that you found our Bristol team so helpful. Kind regards, the Brandon Hire Station team.
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