Rotavator hired was delivered in time by Caz, who spent enough time with me to ensure I had everything under control. On the collection day, I received a phone call and enough advance notice and again... Ver mais
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Veja o que dizem as avaliações
We recently placed a large order to fulfill our company needs. Gary and the team at Sutton Road, worked hard to make this happened and kept open and clear communication throughout the process. On deli... Ver mais
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Good price, staff gave good instructions on how to use the equipment and extra tips. Equipment functioned well. Didn't use all sanding paper & dust bags and was easy to get a refund when returning the... Ver mais
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The good bit-the machine was delivered and collected on time and worked fine for 2 days. The not-so-good bit-there is no refund on unused petrol (there was at least half a tank left on my return) wh... Ver mais
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Detalhes da empresa
Escrito pela empresa
Brandon Hire Station is the specialist tool hire and equipment hire division of Vp plc and is one of the UK’s largest providers of tools and equipment for Industry, Construction and DIY. Whether you work locally, regionally or nationally, we endeavour to meet all of your requirements. We ensure our customers are provided with a single point of contact, making your experience hassle free. As a national tool hire company, we have a branch network supported by over 450 vehicles to ensure we meet your demands as a customer. We track individual orders in real time as they move around the country. So for every single delivery or collection, we will be able update our customers of delivery and van locations in real time. This helps to provide real-time visibility for our customers and give you the ability to track orders and receive an electronic delivery and collection note. Think Tool Hire. Think Brandon Hire Station. More customers are choosing tools and equipment from Brandon Hire Station which offers exceptional customer support services, through our National Customer Service Centre and designated account managers. All designed to make your experience with us hassle free. We provide tools and equipment with delivery guaranteed within an agreed timescale at a number of locations through our branded vehicles and FORS accredited drivers. Over 2200 Catalogue Items. 40+ Locations Throughout the UK. 450+ Delivery Vehicles.
Informações de contato
72-75 Feeder Road, BS2 0TQ, Bristol, Reino Unido
- 0345 602 6470
- brandonhirestation.com
4,3
Excelente
12 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 98% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Resposta da Brandon Hire Station
Hi Max, thank you for your review. We're delighted to hear that you received first class service from our Aberdeen branch. Kind regards, the Brandon Hire Station team.
The lady was really helpful with the…
The lady was really helpful with the booking and even more helpful when I needed to pick it up.
14 de novembro de 2025
Resposta da Brandon Hire Station
Hi Tim, thank you for your positive review. We're pleased to hear that our team provided helpful service during the booking and collection process. Kind regards, the Brandon Hire Station team.
They delivered on time.
They delivered on time.
I could place the order fully online with no call backs from sales people.
Everything went smoothly.
12 de novembro de 2025
Resposta da Brandon Hire Station
Hi Eric, thank you for your review. It's great to know that everything went smoothly and you were happy with our delivery and online hire services. Kind regards, the Brandon Hire Station team.
Resposta da Brandon Hire Station
Hi Richard, thank you for your positive feedback. We're pleased to hear that you received prompt and friendly service from our team during your hire. Kind regards, the Brandon hire Station team.
Excellent service from start to finish
Excellent service from start to finish. We will definetly use you again for our parade next year
11 de novembro de 2025
Resposta da Brandon Hire Station
Hi, thank you for your review about your recent experience. We're delighted to hear that our Middlesbrough team made such a positive impression and provided excellent service from start to finish. We hope we can support you again next year! Kind regards, the Brandon hire Station team.
Great service very helpful team
Great service very helpful team
The manager was extra helpful
Best hire centre in Brighton and Hovep
12 de novembro de 2025
Resposta da Brandon Hire Station
Hi Toby, thank you for your positive review. We're delighted to hear that you received helpful service from our Brighton manager and the team at the branch. We're glad to hear that we made such a positive impression and we hope we can support you again in future! Kind regards, the Brandon hire Station team.
Mainly good but some neagtives
The equipment was as described & worked well. The delivery & collection were on time. It would have been helpful to have more guidance on insurance requirements beforehand. Overall costs were considerably higher than the upfront quote.
6 de novembro de 2025
Resposta da Brandon Hire Station
Hi, thank you for your review about your recent hire. While we are pleased to hear that you received prompt and reliable delivery of your items, your feedback concerning the guidance and clarity for insurance required will be taken on board. Kind regards, the Brandon hire Station team.
Vanishing Roof Ladder! Unfortunately the hire of a roof ladder…
Unfortunately the hire of a roof ladder for 2 weeks for urgent work was a disaster. First the wrong ladder was delivered by Redruth depot, too short, not the 5.6 meter ladder I ordered.
I phoned the office and the gentleman promised the right ladder would be delivered next day and agreed to allow me 3 days extra hire because of the delay.
The right ladder came but that was Friday and weekend coming up so work didn’t start. Monday was very heavy rain and next 2 days storm.
On Thursday work was to begin but I received a nasty shock to see the ladder had disappeared from my front garden! I spent all morning searching around Penzance looking for a stolen roof ladder, raised a hue and cry and had neighbour’s looking too.
I was about to phone the police when a kind builder came and told me his colleague had seen a Brandon’s man walk down the road with the ladder!
It had been collected over a week early and had been unused.
I phoned Brandon’s again and asked for a full refund which they agreed to immediately and then bought a ladder because I didn’t feel I could trust to hiring.
The Brandon’s main office were very reasonable and obliging, the problems came from the supply at Redruth.
12 de novembro de 2025
Resposta da Brandon Hire Station
Hi, thank you for your feedback concerning your experience. We are extremely sorry for the communication and service surrounding the collection of the ladder and for the concern and inconvenience this caused for you. We are glad to know that a refund has been provided and your comments and experience will be taken on board. Kind regards, the Brandon Hire Station team.
Delivered wrong equopment
Delivered wrong equopment to what i ordered. Specifically ordered hollow tines but solid tinescwas delivered. Sent an email but not responded to.It has set my work back for 6 months.
5 de novembro de 2025
Resposta da Brandon Hire Station
Hi Femi, we're really sorry to hear that you have not had a response to your email and we apologise for the inconvenience this issue caused for you. Please could you give our customer team a call on 0345 604 5337 so we can look into this for you? Kind regards, the Brandon Hire Station team.
Good customer service
I was shown how to use the equipment and the carpet cleaner was carried out to my car by a member of staff.
12 de novembro de 2025
Resposta da Brandon Hire Station
Hi Lynn, thank you for your review. It's great to know that you received good service from our team. Kind regards, the Brandon hire Station team.
Combination ladder hire
Although the equipment wasn’t at the branch at the time of order, it arrived exactly when predicted to be available when needed, and staff were very helpful in loading and unloading upon return, making the whole process very easy and saving time.
12 de novembro de 2025
Resposta da Brandon Hire Station
Hi Rob, thank you for your review. We're pleased to hear that the team were able to source the ladder you needed, as well as providing helpful service and making your hire process so easy. Thank you for choosing to hire with us and we hope we can support you again. Kind regards, the Brandon hire Station team.
Great service and price
12 de novembro de 2025
Resposta da Brandon Hire Station
Hi Paul, thank you for your review. We're pleased to hear that you received great service and were happy with our prices. Kind regards, the Brandon hire Station team.
Resposta da Brandon Hire Station
Good afternoon, thank you for your review about your recent experience. We're delighted to hear that you received perfect service during your hire. Kind regards, the Brandon Hire Station team.
Very prompt delivery and pick up
Very prompt delivery and pick up made the whole process very straightforward with no hanging around.
11 de novembro de 2025
Resposta da Brandon Hire Station
Hi Mike, thank you for your 5-star review. We're pleased to hear that you had a great experience and were happy with our delivery and collection process. Kind regards, the Brandon Hire Station team.
Simple to order delivered on time
Simple to order delivered on time, friendly service
4 de novembro de 2025
Resposta da Brandon Hire Station
Good afternoon, thank you for your review. We're pleased to hear that you had a great hire experience and found our service friendly and reliable. Kind regards, the Brandon Hire Station team.
Resposta da Brandon Hire Station
Hi Steve, thanks for your positive review. We're glad to hear that you received helpful service during your hire. Kind regards, the Brandon Hire Station team.
Good experience
As just a regular punter and not a trades person I found them easy to deal with and flexible.
4 de novembro de 2025
Resposta da Brandon Hire Station
Good afternoon, thank you for your review about your recent experience! We're pleased to hear that you had a great hire experience. Kind regards, the Brandon Hire Station team.
Resposta da Brandon Hire Station
Hi Steven, thank you for your review. We're pleased to hear that you received great service during your hire. Kind regards, the Brandon Hire Station team.
Good prompt service with excellent…
Good prompt service with excellent communication, knowledgeable delivery driver
11 de novembro de 2025
Resposta da Brandon Hire Station
Hi Andy, thank you for your positive review. It's great to know that you received excellent communication and prompt service from our team. Kind regards, the Brandon Hire Station team.
Not interested in working with small business
Used to rent equipment to us - small hospitality business - but now they declined to even let us have an account, with no reason why. Talk about not helping the small businesses...
9 de dezembro de 2025
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