Bought bricks off them and it's fine that we returned it and and they took a charge for the returned yet when we asked for a refund that took charge on that and tax on it done buy bricks from here as... Ver mais
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Veja o que dizem as avaliações
10/10 supplier, great prices loblvely people that genuinely try and help. Louie Evertte in particular helped me immensely, sourcing products and getting samples sent to me. When time is of the ess... Ver mais
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Rang for brick price , spoke to Loretta who made the whole process of getting price , including vat & delivery easy . Price very good so placed order via website, really couldn’t have been easier ,h... Ver mais
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Arrived promptly, driver called me, agreed where the bricks should be positioned (6 pallets), craned into position exactly where required. Came home everything great! Fantastic service and very helpfu... Ver mais
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Detalhes da empresa
Escrito pela empresa
Brick Wholesale is one of the largest specialist wholesalers in the UK. Our product range includes over 600 bricks from one of the best known UK manufacturers such as Wienerberger, Ibstock, Forterra, Michelmersh and many more at low wholesale pricing and second to none customer service.
Informações de contato
Unit A, The Triton Centre, Weston Avenue, RM20 3FN, Grays, Reino Unido
- 0203 318 0854
- support@brickwholesale.co.uk
- brickwholesale.co.uk
4,3
Excelente
553 avaliações
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Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
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3 pallets of bricks left on Roadside
poor communication on email, delivery driver left 3 pallets of bricks on the road side, not helpfull at all, wouldnt have ordered from them if i knew i would have move 1100 bricks by hand
29 de maio de 2024
Resposta da Brick Wholesale
Dear Dale,
Thank you for your feedback.
We sincerely apologise for the inconvenience you experienced with your recent order.
We understand your frustration with the delivery and the communication issues. As we state on our website we rely on a third-party company for all the haulage, the orders of less than five packs of bricks are delivered by a tail lift lorry, with drivers offloading them to the kerbside using a manual pump truck.
We understand that this should have been discussed with you when you placed your order directly with our Sales Team, and we regret that this was missed.
Your comments highlight an area we need to improve, and we will ensure better communication in the future to prevent this from happening again.
We appreciate your understanding and hope to have the opportunity to serve you better in the future.
Best Wishes,
Alina Merkul
Head of Supply Chain
Resposta da Brick Wholesale
Dear Jenny,
Thank you for your wonderful feedback! We're delighted to hear that you found the ordering process easy and that your delivery was quick.
Your satisfaction is very important to us, and we’re glad we could provide you with a smooth and efficient experience.
If you need any further assistance or have more orders in the future, we look forward to serving you again.
Best Wishes,
Alina Merkul
Head of Supply Chain
Resposta da Brick Wholesale
Dear Tina,
Thank you for your feedback! We're pleased to hear that your delivery was handled efficiently.
Your satisfaction is our priority, and we're glad we could meet your expectations. If you need any further assistance or have more orders in the future, we look forward to serving you again.
Thanks once more for your review!
Best Wishes,
Alina Merkul
Head of Supply Chain
I purchased 3 pallets of bricks for a…
I purchased 3 pallets of bricks for a small project.. they message to keep me updated on delivery which was less than a week (from point of order). Delivery driver message to give me a delivery time on the day and he could not do enough to make sure they were dropped without any damage and great care. Would definitely recommend and will be using again. Thank you.
29 de maio de 2024
Resposta da Brick Wholesale
Dear Nigel,
Thank you so much for taking the time to leave such a detailed and positive review! We're delighted to hear that you were satisfied with your purchase of the three pallets of bricks for your project.
We strive to keep our customers informed throughout the delivery process, so it’s great to know our updates were helpful. Our delivery team takes pride in ensuring that every item is handled with care, and we're glad to hear that this was reflected in your experience.
Your recommendation means a lot to us, and we look forward to serving you again in the future. If you have any further projects or need assistance, please don't hesitate to reach out.
Thank you once again!
Best Wishes,
Alina Merkul
Head of Supply Chain
Amazing great customer and…
Amazing great customer service and great bricks supplied
28 de maio de 2024
Resposta da Brick Wholesale
Dear Fernando,
Thank you for your amazing review!
We're thrilled to hear that you were pleased with our customer service and the quality of the bricks supplied.
Your positive feedback is greatly appreciated. We look forward to serving you again!
Best Wishes,
Alina Merkul
Head of Supply Chain
The bricks we chose are fantastic
The bricks we chose are fantastic, great value too and all delivered with a friendly face. Thank you
25 de maio de 2024
Resposta da Brick Wholesale
Dear Daniel,
Thank you for your wonderful review!
We are delighted to hear that you're pleased with the bricks and found them to be great value. It is also fantastic to know that the delivery was friendly as well.
If you need anything else, don't hesitate to reach out.
We appreciate your feedback and look forward to serving you again.
Best Wishes,
Alina Merkul
Head of Supply Chain
Quick delivery and very helpful with…
Quick delivery and very helpful with any questions
23 de maio de 2024
Resposta da Brick Wholesale
Dear Francesca,
Thank you for your kind review!
We're delighted to hear that you were pleased with our quick delivery and found our team helpful with your questions. We strive to provide the best service possible and appreciate your feedback.
Looking forward to serving you again!
Best Wishes,
Alina Merkul
Head of Supply Chain
Resposta da Brick Wholesale
Dear Dave,
Thank you for your excellent review! We're delighted to hear that you were pleased with our service. It's wonderful to know that you plan to use us on a regular basis.
Your continued support means a lot to us, and we look forward to serving you again soon.
Best Wishes,
Alina Merkul
Head of Supply Chain
Very convenient with matching brick and…
Very convenient with matching brick and actual free sample board sent to site. Good turn around with delivery.
15 de maio de 2024
Resposta da Brick Wholesale
Dear Valentin,
Thank you for your positive review!
We're pleased to hear that you found our service convenient and that the matching brick and free sample panel met your needs. It's great to know that our delivery turnaround time was satisfactory as well.
Your feedback is much appreciated, and we're glad we could provide a smooth and efficient experience for you.
We look forward to serving you again in the future.
Best Wishes,
Alina Merkul
Head of Supply Chain
Well managed brick delivery
Weinerberger Kansas bricks - I was pleased to find this discontinued range on clearance offer so the price was good. I requested a delivery date and received prompt confirmationn by telephone call. Delivery was made on the designated date by a helpful (third-party) driver. Having de-palleted the whole load I found very few broken or damaged bricks.
20 de maio de 2024
Resposta da Brick Wholesale
Dear Graeme,
Thank you for your great review! We're delighted to hear that you were pleased with the bricks you purchased. It's wonderful that the delivery process went smoothly and you found very few broken or damaged bricks.
We appreciate your kind words about our prompt service and our helpful third-party driver. Your satisfaction is our top priority, and we're glad we could meet your expectations.
Thank you again for your feedback. We look forward to serving you in the future.
Best Wishes,
Alina Merkul
Head of Supply Chain
Hmmm.
Hmmm. Telephone customer service was excellent, I would single out Paola for her care/assistance.
BUT I ordered 2000 bricks based the blended colour range in a website photo and received 5 pallets of bricks of a uniformly dark colour. The photo was completely mis-leading. We are only building a garden wall, so we will make do, but be aware that you might be disappointed.
17 de maio de 2024
Resposta da Brick Wholesale
Dear Andrew,
Thank you for your feedback.
We are pleased to hear that you found our telephone customer service excellent and appreciate your recognition of Paula’s care and assistance.
We sincerely apologise for the discrepancy between the website photo and the bricks you received. A member of our team has reached out to you directly to address this issue and find a suitable resolution.
Thank you for bringing this to our attention and for your understanding.
Best Wishes,
Alina Merkul
Head of Supply Chain
Easy to order and the order delivered…
Easy to order and the order delivered as promised within 4 days.
However the delivery charge is counted £70 per item and hence expensive if you order more than one.
14 de maio de 2024
Resposta da Brick Wholesale
Dear Toufeeq,
Thank you for your review and for highlighting the ease of ordering and timely delivery. We're pleased to hear that your order arrived as promised.
Regarding the delivery charges, please note that these are set by our third-party haulier and vary depending on the size of the order and the delivery zone. Unfortunately, this is not something we can change. We appreciate your feedback and will continue to work with our delivery partners to ensure the best possible service and value for our customers.
Thank you for your understanding, and we look forward to serving you again in the future.
Best Wishes,
Alina Merkul
Head of Supply Chain
Really good communication and product…
Really good communication and product at a great price. Recommended.
14 de maio de 2024
Resposta da Brick Wholesale
Dear Namrata,
Thank you for your positive review!
We are pleased to hear that you appreciated our communication and found our product to be of great value. Your recommendation means a lot to us.
If you have any further feedback or need assistance in the future, please feel free to reach out.
Thank you for choosing us!
Best Wishes,
Alina Merkul
Head of Supply Chain
Good quality bricks and fast delivery
Good quality bricks and fast delivery, driver put pallet where I asked, thanks 😊
13 de maio de 2024
Resposta da Brick Wholesale
Dear Ian,
Thank you for your positive review! We're pleased to hear that you were happy with the quality of our bricks and the speed of our delivery. It's great to know our driver was able to place the pallet exactly where you wanted.
We appreciate your feedback and look forward to serving you again. Thanks for choosing us!
Best Wishes,
Alina Merkul
Head of Supply Chain
Resposta da Brick Wholesale
Dear John,
Thank you for your positive 5* feedback!
We're delighted to hear that you appreciated our competitive pricing, the quality of our product, and the speed of our delivery.
We look forward to serving you again soon.
Best Wishes,
Alina Merkul
Head of Supply Chain
Good products
26 de abril de 2024
Resposta da Brick Wholesale
Dear Valeriu,
We're delighted to hear that you're satisfied with our products!
Customer satisfaction is our top priority, and we're thrilled that you're happy with your purchase.
We appreciate your support and look forward to serving you again in the future!
Best Wishes,
Alina Merkul
Head of Supply Chain
Resposta da Brick Wholesale
Dear Risha,
Thank you for your review! We're thrilled to hear that you found our service fast and cost-effective. Providing efficient and affordable solutions is always our priority.
Thank you for choosing us, and we look forward to serving you again in the future!
Best Wishes,
Alina Merkul
Head of Supply Chain
Resposta da Brick Wholesale
Dear Jeffrey,
Thank you for your kind words! We're thrilled to hear that you had an amazing experience with our service. Providing top-notch service is our goal, and we're glad we could meet your expectations.
We appreciate your support and hope to serve you again in the future!
Best Wishes,
Alina Merkul
Head of Supply Chain
Excellent
Got a pack of bricks at a really good price, almost 50% cheaper than certain builders merchants. Arrived a day before expected also. Well Done
14 de abril de 2024
Resposta da Brick Wholesale
Dear Denise,
Thank you so much for your positive feedback!
We're thrilled to hear that you found our prices so competitive and that your bricks arrived ahead of schedule. Providing great value and efficient service is what we aim for, so it's fantastic to know that we met your expectations.
We appreciate your kind words and your support.
Best Wishes,
Alina Merkul
Head of Supply Chain
Delayed delivery but made up for with good customer service
I ordered a pallet of bricks from here rather than a local merchant due to the significantly lower price, even when factoring in the additional delivery cost. I was given a delivery date approximately 5 days after the order date, however due to poor weather this was delayed. I received several calls to update me prior to the rearranged delivery date. The bricks arrived today and, whilst I have not unloaded the pallet, they appear to be in good condition. The driver was friendly and helpful, having just driven from Derby to Norfolk. I would order from here again
12 de abril de 2024
Resposta da Brick Wholesale
Dear David,
Thank you for taking the time to leave your feedback!
We're glad to hear that you found our pricing competitive and that despite the initial delay due to poor weather, our team kept you well-informed with updates on the rearranged delivery date.
It's great to know that the bricks arrived in good condition and that you found our driver friendly and helpful. We appreciate your understanding regarding the weather delay and your willingness to consider ordering from us again.
Should you need anything in the future, please don't hesitate to reach out. We look forward to serving you again!
Best Wishes,
Alina Merkul
Head of Supply Chain
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