Bought bricks off them and it's fine that we returned it and and they took a charge for the returned yet when we asked for a refund that took charge on that and tax on it done buy bricks from here as... Ver mais
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Veja o que dizem as avaliações
10/10 supplier, great prices loblvely people that genuinely try and help. Louie Evertte in particular helped me immensely, sourcing products and getting samples sent to me. When time is of the ess... Ver mais
A empresa respondeu
Rang for brick price , spoke to Loretta who made the whole process of getting price , including vat & delivery easy . Price very good so placed order via website, really couldn’t have been easier ,h... Ver mais
A empresa respondeu
Arrived promptly, driver called me, agreed where the bricks should be positioned (6 pallets), craned into position exactly where required. Came home everything great! Fantastic service and very helpfu... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Brick Wholesale is one of the largest specialist wholesalers in the UK. Our product range includes over 600 bricks from one of the best known UK manufacturers such as Wienerberger, Ibstock, Forterra, Michelmersh and many more at low wholesale pricing and second to none customer service.
Informações de contato
Unit A, The Triton Centre, Weston Avenue, RM20 3FN, Grays, Reino Unido
- 0203 318 0854
- support@brickwholesale.co.uk
- brickwholesale.co.uk
4,3
Excelente
553 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
From start to finish easy process and…
From start to finish easy process and they ring to confirm delivery great service will definitely use again
11 de abril de 2024
Resposta da Brick Wholesale
Dear James,
Thank you so much for your kind words and for sharing your experience!
We're thrilled to hear that you found the entire process easy and straightforward. Ensuring a smooth and hassle-free experience for our customers is always our goal, and we're glad to hear that our confirmation call added an extra layer of assurance for you.
We appreciate your feedback and look forward to serving you again in the future.
Best Wishes,
Alina Merkul
Head of Supply Chain
A great experience
A great experience. Bricks that beat my local merchants quote and deliver within 3-5 days with a helpful delivery driver.
11 de abril de 2024
Resposta da Brick Wholesale
Dear Sean,
We're delighted to hear that you had a great experience with us!
Providing competitive pricing and efficient delivery is something we strive for, so it's fantastic to know that we were able to exceed your expectations. Our team works hard to ensure smooth and helpful service from start to finish, and we're thrilled that you found our delivery driver to be helpful.
Thank you for choosing us, and we look forward to serving you again in the future!
Best Wishes,
Alina Merkul
Head of Supply Chain
Great company
Great company
Excellent communication from the office to the delivery driver.
Quality brick they look good
16 de abril de 2024
Avaliação não solicitada
Resposta da Brick Wholesale
Dear Robert,
Thank you for your kind words!
We are thrilled to hear that you had a positive experience with us. Clear communication is important to us every step of the way, from our office to our delivery drivers, so we're glad to hear that it made a difference for you. It's also wonderful to know that you're satisfied with the quality of our bricks.
If you ever need anything else or have any questions, do not hesitate to reach out.
We are here to help!
Best Wishes,
Alina Merkul
Head of Supply Chain
Nice bricks.
5 de abril de 2024
Resposta da Brick Wholesale
Dear Lingham,
Thank you for your kind words! We're thrilled to hear that you're pleased with our bricks.
If you have any further questions or need assistance in the future, feel free to reach out to us. We're here to help!
Best Wishes,
Alina Merkul
Head of Supply Chain
order came in three deliveries and late…
order came in three deliveries and late in my working day, otherwise happy.
2 de abril de 2024
Resposta da Brick Wholesale
Dear Cal,
Thank you for sharing your feedback with us! We’re thrilled to hear that you are happy with your order.
Regarding the delivery, we partner with a third-party delivery company to handle deliveries on our behalf. Due to the logistics involved and the different locations of the bricks on your order, it was necessary to split your order into multiple deliveries originating from different depots, which is why the bricks arrived at different times and dates.
We tried our best to deliver all the bricks on the same day, but unfortunately, due to the slots provided by the transport companies, this wasn’t possible on this occasion. Our sincere apologies for any inconvenience this may cause you.
If you ever require assistance in the future or have any questions, please don’t hesitate to reach out.
We appreciate your understanding and look forward to serving you again.
Best Wishes,
Alina Merkul
Head of Supply Chain
Good quality bricks
I haven't used the bricks yet, but they look good quality. They rang to arrange delivery and the delivery guy was great!
31 de março de 2024
Resposta da Brick Wholesale
Dear Donna,
Thank you for sharing your kind review with us!
We are glad to hear that the bricks appear to be of good quality. It is important to us that our products meet your expectations. We are pleased that our team reached out to arrange delivery and that your experience with the delivery driver was positive. Customer satisfaction is our priority, and we strive to make every interaction pleasant and efficient.
If you have any further questions or need assistance when using the bricks, feel free to reach out.
We appreciate your support and look forward to serving you again in the future!
Best Wishes,
Alina Merkul
Head of Supply Chain
Dartmoor Heather bricks
Rang for brick price , spoke to Loretta who made the whole process of getting price , including vat & delivery easy . Price very good so placed order via website, really couldn’t have been easier ,had call back within 48 hrs to confirm delivery date , had agreed crane off load , delivery was nice and early without any fuss .
Every one I spoke to was friendly, polite & efficient , will use again.
27 de março de 2024
Resposta da Brick Wholesale
Dear Jerry,
Thank you for sharing your experience with us!
We are delighted to hear that Loreta made the process of obtaining pricing and delivery effortless for you. It is wonderful to know that our team's efficiency and friendliness contributed to a positive experience. We are thrilled that you found the price competitive and that the delivery process went smoothly.
We look forward to serving you again in the future. If you have any further needs or questions, please feel free to reach out.
Thank you for choosing us!
Best Wishes,
Alina Merkul
Head of Supply Chain
Delivery was fast
Delivery was fast
And bricks was a good match to existing bricks
Thank you
28 de março de 2024
Resposta da Brick Wholesale
Dear Alan,
Thank you for taking the time to leave us a review! We're thrilled to hear that you were satisfied with the speed of delivery and that the bricks we provided matched your existing ones perfectly.
We appreciate your feedback and your business. If you ever need anything else or have any further questions, please don't hesitate to reach out. We're here to help!
Thanks again for choosing us. We hope to serve you again in the future.
Best Wishes,
Alina Merkul
Head of Supply Chain
Let down by delivery company they use
I ordered a pallet of bricks online and a few days later they contacted me to say the company they use for delivery would not be able to deliver to our address due to restrictions coming up the drive. despite sending some photos showing they had clear access to our property they declined to deliver. In the end I ordered a pallet of bricks from another company who use their own vehicles for delivery and in this instance they arrived with a 40ft lorry with a crane to off load the bricks with no issues. On the plus side (hence the 2 stars) they did promptly refund my money, but I would not use them again as I now know they can't deliver to my address. I would recommend new customers contact Brick Wholesale first to check they can deliver to you before placing an order.
29 de outubro de 2023
Resposta da Brick Wholesale
Dear S A Burrows,
Thank you for taking the time to share your review.
We deeply regret that our delivery service did not meet your expectations. Regrettably, due to weight restrictions on your road and the lack of suitable vehicles in our fleet, our third-party haulage company was unable to make the delivery to your address.
We make every effort to assess delivery addresses for any potential limitations to prevent additional costs for our customers. However, this occasionally means that we are unable to reach your location.
Nevertheless, we are glad that you have found a local Merchant who is familiar with the area and could deliver your bricks safely.
Should you have any questions, please do not hesitate to contact us.
Best Wishes,
Alina Merkul
Head of Supply Chain
I ordered the bricks and was told a…
I ordered the bricks and was told a week later you couldn’t deliver them due to the curb not being strong enough which was absolute nonsense because I have had countless heavy items delivered. It seemed you couldn’t be bothered.
25 de agosto de 2023
Resposta da Brick Wholesale
Dear Simon,
We apologise for the inconvenience you experienced with your order.
We understand your frustration and would like to clarify that we utilise a third-party delivery service for our orders. Typically, deliveries are made using a tail lift lorry and offloaded with a manual pump truck.
In this particular instance, the challenge arose due to the heavy slope of your location, which made it difficult for our transport company to safely deliver the order. We assure you that this decision was made with the safety of both the driver and your property in mind.
We regret any inconvenience caused and want to assure you that we always strive to provide the best service possible. If you have any further concerns, please don't hesitate to contact us directly.
Best Wishes,
Alina Merkul
Head of Supply Chain
Resposta da Brick Wholesale
Dear Lioubov,
Thank you for your review! We're delighted to hear that you're satisfied with the quality of our bricks and that they arrived in a timely manner.
Ensuring high-quality products and prompt delivery is important to us, and we're glad we could meet your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out.
We appreciate your feedback and hope to serve you again soon!
Best Wishes,
Alina Merkul
Head of Supply Chain
Resposta da Brick Wholesale
Dear Leslie,
Thank you for your kind words!
We're thrilled to hear that our staff was able to assist you promptly and effectively with your queries. Providing helpful and efficient service is our top priority, and we're glad we could meet your expectations.
We appreciate your feedback and look forward to serving you again!
Best Wishes,
Alina Merkul
Head of Supply Chain
Great service from start to finish
Great service from start to finish. Good communication throughout the process.
Would highly recommend!
20 de março de 2024
Resposta da Brick Wholesale
Dear Valentin,
Thank you so much for your wonderful review!
We're thrilled to hear that you had a great experience with us from start to finish. Providing excellent communication and service is our top priority, and we're glad to hear that we met your expectations.
Your recommendation means a lot to us. We appreciate your support!
Best Wishes,
Alina Merkul
Head of Supply Chain
Resposta da Brick Wholesale
Dear Sue,
We greatly appreciate your feedback! Thank you for recognising our efforts to provide fantastic service. It's our mission to ensure every customer's experience is exceptional.
We value your support!
Best Wishes,
Alina Merkul
Head of Supply Chain
I would not recommend
I would not recommend. I had a planned delivery, the delivery didn't arrive, I had to chase to see what had happened as of course, no communication, the support team were pleasant, however the issue persisted. I was told the next day that my order would be on the first delivery out.... it again did not arrive. Despite the support team being very pleasant (i must say that) the response of 'we apologise but we use a third-party company for all the transport' really is not good enough and that they can speak to me again after the weekend. I have now lost all my scheduled building work for the weekend, and I honestly wish I went elsewhere or I chose a company who would sort it out once they let me down on the initial delivery. So no, I don't trust this company unfortunately and I would not recommend.
28 de março de 2024
Avaliação não solicitada
Resposta da Brick Wholesale
Dear Camilla,
We are truly sorry for the inconvenience caused by the delayed delivery of your order.
We acknowledge your frustration regarding the lack of communication from the transportation company. Regrettably, we depend on external hauliers for order deliveries, and we regret the delay you experienced.
To prevent such issues in the future, we are implementing proactive measures and have cancelled and refunded the full order as per your request.
We understand the impact this delay may have had on your project, and once again, we sincerely apologise for any disruption caused.
Best Wishes,
Alina Merkul
Head of Supply Chain
Fantastic Service!
Laurynas (Larry) was very accommodating and helpful.
I previously ordered brick sample boards to confirm the bricks I required and the service from start to finish was excellent.
I would highly recommend them for anyone needing bricks for future projects.
26 de março de 2024
Avaliação não solicitada
Resposta da Brick Wholesale
Dear Toni-Louise,
Thank you so much for your kind review!
We are delighted to hear that Laurynas provided you with such exceptional service and assistance throughout your experience with us. Ensuring customer satisfaction from start to finish is always our goal, and we are thrilled that you found our service excellent.
Your recommendation means a lot to us, and we look forward to assisting you with any future projects you may have. Do not hesitate to reach out if you need anything else.
Best Wishes,
Alina Merkul
Head of Supply Chain
Resposta da Brick Wholesale
Dear Kushal,
Thank you for your wonderful review!
We are thrilled to hear that you had a great experience with our service and that Larry provided helpful assistance from start to finish. We will be sure to pass along your kind words to him.
If you ever need anything else or have any questions, please do not hesitate to reach out. We appreciate your feedback and look forward to serving you again in the future!
Best Wishes,
Alina Merkul
Head of Supply Chain
My second order
My second order, very pleased except that I had to chase delivery this time.
13 de março de 2024
Resposta da Brick Wholesale
Dear Billywhizz,
Thank you for your continued support and feedback.
We are thrilled that you are pleased with your second order. However, we apologise for any inconvenience caused by the need to chase delivery this time. Your satisfaction is paramount to us, and we are taking steps to ensure smoother and more proactive delivery processes in the future.
If you have any further concerns or need assistance, please don't hesitate to reach out. We appreciate your understanding and look forward to serving you better in the future.
Best Wishes,
Alina Merkul
Head of Supply Chain
Excellent service
Excellent service. Special thanks to Agnieszka at customer service, she was super helpful with the issue.
Had a full pallet of special design blue bricks delivered, not a single one was chipped or damaged.
21 de março de 2024
Avaliação não solicitada
Resposta da Brick Wholesale
Dear James,
Thank you so much for your glowing review! We're thrilled to hear that you had an excellent experience with our service and that Agnieszka from our customer service team provided you with exceptional assistance.
It's fantastic to know that your full pallet of special design blue bricks arrived in pristine condition without any chips or damage. We take great pride in ensuring the quality and integrity of our products during delivery, and it's rewarding to hear that we've met your expectations.
We appreciate your support and look forward to serving you again in the future!
Best Wishes,
Alina Merkul
Head of Supply Chain
Resposta da Brick Wholesale
Dear Paul,
Thank you for your fantastic feedback! We're thrilled to hear that you found our ordering process easy and that our delivery timescales met your expectations. Providing a seamless experience for our customers is our top priority, and we're glad we could deliver on that for you.
We appreciate your support and look forward to serving you again in the future!
Best Wishes,
Alina Merkul
Head of Supply Chain
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