Britannia Motor Company Limited Avaliações 

160
•
O TrustScore é 4.5 de um total de 5

4,5

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Purchased our last 4 cars from Britannia Motor Company most recently last month. Always a really easy stress free experience from trading in old car, sorting out finance and choosing a new car which s... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Great experience from start to finish! ⭐⭐⭐⭐⭐ Really pleased with my experience at Britannia Motor Company. The whole process was straightforward and stress-free, and the team were friendly, pro... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

Appalling after sales. Took 19 days to get my deposit back after returning the vehicle which was sold to me with many faults and poorly serviced if at all before sale. Constant phone calls that always... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I had a great experience purchasing my car yesterday. The whole process was smooth and straightforward, and the service I received was excellent from start to finish. Archie was particularly helpful,... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Concessionária

Informação fornecida por fontes externas variadas

Established in 1988 Britannia Motor Company prides itself on delivering quality pre owned low mileage cars which are prepared to the highest standard, Price checked daily to ensure value for money with collection and delivery options available- Warm and well lit showroom which offer light refreshments,, Cappuccino / Latte, TV, soft seats, with a small child play area where you can leave some feedback with '2 minute forms' available and on display (rather than the electronic version) helping knowledge and growth allowing others to make correct decisions and enhancing future car buying experiences here at BMC, Newly refurbished toilets and wash room with baby changing facilities. Any part exchange is considered,, free pre inspection valuation could be given and used as a deposit against any retail car on site. Very competitive finance options from most major lenders to suit all pockets are available,subject to status- APPLY ONLINE NOW or if you prefer in person, or over the phone where most decisions are confirmed within a few minutes. Check out our 24 hour showroom which is updated daily as a minimum www.britanniamotorcompany.com where you will find all our stock,, detailed descriptions,, plenty of quality images,,Live Chat is on hand all day every day to assist you, if needed.. **>><<**NEWPORTS 1ST TRADING STANDARDS APPROVED INDEPENDENT MOTOR DEALER **>><<** AMPLE CUSTOMER PARKING**>><<**12/24 RAC WARRANTIES AVAILABLE**>><<** PICK UP AND DELIVERY SERVICE AVAILABLE**** ><><><><><><><><><><><><><><><><><><><><><><><><><> >>> LARGEST SELECTION OF FIAT 500 IN THE REGION<<< ///DRIVE ANY OF THESE STYLISH,,CHIC CITY CARS TODAY\\\ ~>~CHOICE OF COLOURS~<>~MODELS ~<>~STYLES ~<>~ALL AVAILABLE AND READY NOW! ~<~ \\\\\\\\\\|||||||||||||||FREE PROSECCO & CHOCOLATES WITH EVERY FIAT 500||||||||||||||//////////


Informações de contato

4,5

Excelente

O TrustScore é 4.5 de um total de 5

160 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,5

Todas as avaliações

(160)

15 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Excellent car buying experience..

Recently purchased a vehicle from Britannia Motor Company. All of the staff were extremely helpful with no pressure sales. They arranged settlement of our existing vehicle finance and arranged finance on our new vehicle. We couldn’t believe how quick and easy the whole process was. We will be back when we are looking to change vehicles in the future.

17 de novembro de 2021
Avaliação não solicitada
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Resposta da Britannia Motor Company Limited

Thank you for taking time to leave such a kind review, we much appreciate your business & hope to welcome you back for another vehicle in the future. Regards Russell

Avaliado com 5 de um total de 5 estrelas

Bought a car from this company

Bought a car from this company, dealt with Russell Stoneman, can't recommend him enough, no pushy sales talk genuinely nice guy, left to browse at our leisure.
Then when needed he was there.. Very knowledgeable about what he's selling made the whole process enjoyable. Explained the process from start to finish you won't go wrong with Russell or Britannia motors. Would highly recommend both.

17 de novembro de 2021
Avaliação não solicitada
logotipo da Britannia Motor Company Limited

Resposta da Britannia Motor Company Limited

Thank you for taking time to leave such a kind review, we much appreciate your business & hope to welcome you back for another vehicle in the future. Regards Russell

Avaliado com 5 de um total de 5 estrelas

Professional & Perfect Buying Experience

My partner originally found the car online, after our initial inquiry , we were sent additional photos with a walk around video which definitely made us want to see the car in person, arranged our appointment and were met by both Russel & Justin, both very welcoming and friendly, no pushy sales tactics and have us a great px price. Overall we’re very happy with our whole experience & will definitely recommend Brittania Motor Company to our family & friends.

16 de novembro de 2021
Avaliação não solicitada
logotipo da Britannia Motor Company Limited

Resposta da Britannia Motor Company Limited

Thank you for taking time to leave such a kind review, we much appreciate your business & hope to welcome you back for another vehicle in the future. Regards Russell

Avaliado com 5 de um total de 5 estrelas

Good service

Good service. Love the car! 10 out of 10

16 de novembro de 2021
Avaliação não solicitada
logotipo da Britannia Motor Company Limited

Resposta da Britannia Motor Company Limited

Thank you for taking time to leave such a kind review, we much appreciate your business & hope to welcome you back for another vehicle in the future. Regards Russell

Avaliado com 5 de um total de 5 estrelas

Excellent customer service from a very…

Excellent customer service from a very professional team. The whole experience made easy! Can't recommend highly enough.

16 de novembro de 2021
Avaliação não solicitada
logotipo da Britannia Motor Company Limited

Resposta da Britannia Motor Company Limited

Thank you for taking time to leave such a kind review, we much appreciate your business & hope to welcome you back for another vehicle in the future. Regards Russell

Avaliado com 5 de um total de 5 estrelas

Great customer service

Great customer service and a fantastic company to deal with Ive had great experiences with Britannia motor company over the years and long may it continue

16 de novembro de 2021
Avaliação não solicitada
logotipo da Britannia Motor Company Limited

Resposta da Britannia Motor Company Limited

Thank you for taking time to leave such a kind review, we much appreciate your business & hope to welcome you back for another vehicle in the future. Regards Russell

Avaliado com 5 de um total de 5 estrelas

Russell Stoneman was fantastic

Russell Stoneman was fantastic, great service and great car

16 de novembro de 2021
Avaliação não solicitada
logotipo da Britannia Motor Company Limited

Resposta da Britannia Motor Company Limited

Thank you for taking time to leave such a kind review, we much appreciate your business & hope to welcome you back for another vehicle in the future. Regards Russell

Avaliado com 5 de um total de 5 estrelas

Great experience

We recently purchased a car from Britannia Motor company. Very welcoming on arrival and brilliant customer service remained through out. Extremely helpful and nothing was too much trouble.
We would definitely recommend.

16 de novembro de 2021
Avaliação não solicitada
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Resposta da Britannia Motor Company Limited

Hi Kim, Thanks for leaving us such a nice review, it was a pleasure doing business with you, I hope the whole family enjoy the new car. Regards Archie

Avaliado com 5 de um total de 5 estrelas

Visited the show room today to purchase…

Visited the show room today to purchase my new mini , very happy with the service I received from Russel stoneman , I’m over the moon with my new car would defiantly recommend:)

15 de novembro de 2021
Avaliação não solicitada
logotipo da Britannia Motor Company Limited

Resposta da Britannia Motor Company Limited

Thank you for taking the time to leave a review, I am so pleased you enjoyed the experience and are already enjoying your new car. Regards Russell

Avaliado com 5 de um total de 5 estrelas

Would recommend

The whole process from enquiry to the car being delivered was handle with the upmost professionalism. Archie was very helpful and assisted with any questions I had with a positive and friendly manner.

11 de novembro de 2021
Avaliação não solicitada
logotipo da Britannia Motor Company Limited

Resposta da Britannia Motor Company Limited

Hi Nigel, thank you for using our click & deliver service, and for taking the time to leave a review. I am thrilled to hear you have enjoyed your experience and hope you enjoy your Stunning new car. Regards Archie

Avaliado com 5 de um total de 5 estrelas

This is the second time I have…

This is the second time I have purchased a vehicle from Britannia motors yet again Russell as providing a high standard good sales gent and I would not go elsewhere five star ⭐️ plus

Regards A M Leith

11 de novembro de 2021
Avaliação não solicitada
logotipo da Britannia Motor Company Limited

Resposta da Britannia Motor Company Limited

Hi Tony, thank you for leaving such a kind review. I am glad I was able to help you choose the right vehicle, I hope you enjoy it, and look forward to welcoming you back for vehicle number 3 in the future. Regards Russell

Avaliado com 5 de um total de 5 estrelas

Look no further.. 5 star service

I dealt with Russell and honestly I can't explain how helpful he was. Every thing you want from a modern day salesman... he listened and made finding a car straightforward! I can not thank him enough. Will always be my go to car garage!!

10 de novembro de 2021
Avaliação não solicitada
logotipo da Britannia Motor Company Limited

Resposta da Britannia Motor Company Limited

Hi Jonathan, Many Thanks for your review, it was honestly a pleasure to do business with you once again, I look forward to more dealing in the future when you decide to upgrade. Regards Russell

Avaliado com 5 de um total de 5 estrelas

Thanks once again Russell for your help…

Thanks once again Russell for your help and guidance with My new car purchase. As I explained at the time your knowledge in explaining my financial options was particularly useful and I wish you and your business every success in the future.

10 de novembro de 2021
Avaliação não solicitada
logotipo da Britannia Motor Company Limited

Resposta da Britannia Motor Company Limited

Hi Brian, thank you so much for taking the time to leave a positive review, I am glad I could assist you in the purchase and hope to welcome you back for an upgrade in the future. Regards Russell

Avaliado com 5 de um total de 5 estrelas

Friendly and informative staff

Friendly and informative staff. Asked a lot of questions and they seemed genuinely happy to answer them and help. Found website easy to navigate.

9 de novembro de 2021
Avaliação não solicitada
logotipo da Britannia Motor Company Limited

Resposta da Britannia Motor Company Limited

Thank you for your kind review, I am so glad we were able to answer all of your questions and that you found the website so easy to use. We hope you enjoy your new vehicle purchase Regards The Sales Team

Avaliado com 5 de um total de 5 estrelas

3 years later and still a great car.

After reading the 1 star reviews i thought i'd leave my own. Bought a Fiesta 3 years ago at a very competative price. Whole experience was great from start to finish. No pressure to buy and with keys in hand was free to look over the vehicle at my leisure. Finance application went smoothly and was all sorted in less than half hour even with it being a sunday. Popped home to sort out insurance and the car was ready when i got back an hour later with some fuel and a set of car mats thrown in and they taxed it online for me. Like i said its been 3 years now and bar a few wear and tear items the car has cost me nothing other than running costs. Great service all round and Britannia will definately be my first port of call when i'm looking to change.

8 de novembro de 2021
Avaliação não solicitada
logotipo da Britannia Motor Company Limited

Resposta da Britannia Motor Company Limited

Hi Gareth, Thank you for taking the time to leave a review. We are thrilled to hear you have enjoyed your purchasing experience and have had such good use from your Fiesta for the last 3 years. We would enjoy welcoming you back to upgrade to a new vehicle in the future when you are ready to change. Kind Regards Russell

Avaliado com 1 de um total de 5 estrelas

Unprofessional

Bought a car here two years ago, broke down less than 24 hours are collecting. I paid for driveway insurance and excuse after excuse later failed to refund it. £6000 vehicle / £15 insurance go figure) . Even had to take my broken down vehicle to them to get repaired. Will never go near them or their other branch again.

PS: 10.2 miles each way x2 Journeys 40.8 miles.

29 de junho de 2021
Avaliação não solicitada
logotipo da Britannia Motor Company Limited

Resposta da Britannia Motor Company Limited

Hello Richard, we are surprised to hear of your 1 star review 2 years after you purchased a vehicle from us. The driveaway insurance is not ourselves but is AVIVA insurance, you paid them directly and any complaint regarding the cost of the insurance should be directed at themselves not us. Taking your vehicle back to us after it "broke down" is the correct course of action for any alleged fault, as you live within 3 miles of us that should not have been too much of an issue for you, although we always do are best to help in those situations. We also only have 1 branch.

Avaliado com 1 de um total de 5 estrelas

Very unprofessional

Very unprofessional. They don’t bother to call back and even if you reserve a car they still sell it to someone else!

27 de fevereiro de 2021
Avaliação não solicitada
logotipo da Britannia Motor Company Limited

Resposta da Britannia Motor Company Limited

Hello Jennifer, We are sorry to hear of your complaint, We have a huge demand for our vehicles hence why it sounds like you missed out on the vehicle you wanted, but we do not reserve vehicles without 1st speaking to and qualifying a customer 1st, the online system simply asks you to input your contact details for us to call you back, no option to pay a deposit to reserve a vehicle is present. We constantly review the customer service of our employees and are sorry we did not meet your standards on this occasion.

Avaliado com 1 de um total de 5 estrelas

No integrity or reliability

Bought a used car from them at Newport branch. They wouldn't budge on the price, stating that they don't charge extra admin fees etc like other companies. Took car for test drive and tried to point out chip on windscreen but the colleague kept talking over me distracting away from that point, selling the features of the car. Drove the car away and instantly had a tyre pressure sensor warning light flag up. Despite raising this issues among many other electrical issues with this company they did not want to help me at all, stating it's just one of those things with used cars. Everytime I tried to call they fobbed me off saying they can't speak to me because the person who sold me the car wasn't at work. When I eventually did get to speak to them they brushed off the issues not accepting liability at all, despite the car being under warranty with them for 3 months. Not reliable or trustworthy at all, do not recommmend for their quality of cars or integrity.

10 de junho de 2020
Avaliação não solicitada
logotipo da Britannia Motor Company Limited

Resposta da Britannia Motor Company Limited

I hope potential customers take time to read this reply. I am sorry if you have had a problem with your tyre pressure warning light coming on. This is just normally caused by one of the tyres needing a small amount of air, a problem we would have happily rectified for you, or sometimes just requires the onboard computer to be reset, which again we would have happily done for you or talked you through how to do it. I am sorry to hear that you feel we fell short of our very high standards on this occasion. As you have left an anonymous review we are unable to identify who you are but if you do wish to discuss the issue please feel free to give us a call on 01633400444.

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