non delivery said could not reach oil tank (other companies have deliverd to house for last 30 years or more) price inctrease i suspect The held money for externed period before refunding DO NOT U... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
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Veja o que dizem as avaliações
Christmas customer in need (regular customer 15 years running four accounts ) Couldn't get us a delivery, Ordered anyway Got a surprise message saying it will be with you Christmas eve, Ho... Ver mais
Not a great experience, delivery didn't turn up on advised date (after i had to contact to ask date) no one called to advise. Called following day (twice) no one called back, third call was told wo... Ver mais
We have used Broadland Fuels at home for the past 18months. For some reason our monitoring system for our oil tank always gives us terrible readings so a few times we have run out of oil. Broadland ar... Ver mais
Detalhes da empresa
Informação fornecida por fontes externas variadas
Based in the Norfolk area, Broadland Fuels cater for domestic, agricultural and commercial customers throughout the Great Yarmouth area. Our mixture of experienced staff and young emerging talent allows us to give you a professional, dedicated service on every delivery. With our fresh and friendly approach empowered by local knowledge and passionate drivers, our culture is driven by always putting the customer first. So, if you’re looking for a trustworthy heating oil or fuel supplier in the Norfolk area, give us a call today on 01493 748888 to talk to one of our team.
Informações de contato
Asco Offshore Supply Base, South Denes Road , NR30 3LX, Great Yarmouth , Reino Unido
- 01493 748 888
- feedback@broadlandfuels.co.uk
- broadlandfuels.co.uk
3,0
Bom
299 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 91% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
After running out of oil Sunday morning…
After running out of oil Sunday morning I called first thing Monday morning and spoke to saranne who was supper
Helpful and not only they managed to get me a next day delivery first class service
31 de março de 2025
Avaliação não solicitada
Reliable and always on time.
1 de março de 2025
Excellent service from Broadland fuels
Excellent service from Broadland fuels, friendly, helpful and always go that extra mile to ensure the heating oil is delivered as soon as possible. Wouldn’t use anywhere else.
6 de março de 2025
Avaliação não solicitada
We have an account with Broadland Fuels…
We have an account with Broadland Fuels and have been using them for almost 10 years to deliver our heating oil.
Excellent customer service keeps us loyal.
Thank you
16 de fevereiro de 2025
Driver refused to deliver
Your driver refused to deliver, due to sun damage and hair line cracks on the top of the tank. So no delivery was made.
28 de janeiro de 2025
Resposta da Broadland Fuels
Hi Peter,
Thank you for your feedback and we're sorry we couldn’t complete your delivery on this occasion.
Our drivers conduct their own risk assessments of oil tanks before filling them. If they identify potential risks—such as sun damage or hairline cracks—they may decide not to proceed to avoid the chance of a leak. While we understand this can be frustrating, the health and safety of our staff, your property, and yourself must remain our top priority.
Until the damage is repaired or the tank is replaced, we’re unfortunately unable to deliver. If you need any further guidance or support, please don’t hesitate to get in touch by emailing feedback@broadlandfuels.co.uk.
Thank you for your understanding.
Kind regards,
Andy
excelent service from driver…
always excelent service from driver quick and efficient service
18 de janeiro de 2025
Nothing is too much trouble
We had unexpectedly run out of oil due to an issue with our oil monitor. I called Broadland Fuels at 8am as soon as they opened and they were at our house delivering oil within the hour! Excellent service and nothing is ever too much trouble. We have been customers for many many years and this is exactly why. Thank you to all the staff…you do a great job!
3 de fevereiro de 2025
Avaliação não solicitada
Inefficient. No confirmation email after the order.
No confirmation email after the order.
Had to phone several times and still no result.
Delivered later than the date they gave me.
Had to ask for refund on the quantity not delivered. Not yet received.
Disappointed.
12 de janeiro de 2025
Resposta da Broadland Fuels
Dear Usha,
Thank you for your feedback. I’ve looked into your order and can see that a delivery confirmation email was sent, though I appreciate these can sometimes end up in the junk folder.
Your order was placed as a value delivery with a due date of 24th January, and we delivered on the 22nd—within the expected timeframe. While we had planned to deliver earlier, unforeseen tanker issues unfortunately caused a delay.
Regarding your refund, if we’re unable to deliver the full load (for example, if the tank is full), we will automatically process a refund or add credit to an account for Direct Debit customers. I can see that the team processed your refund last month. If you don't receive it by Friday 7th February then please email feedback@broadlandfuels.co.uk and I'll investigate this for you.
On this occasion, I don’t believe a 1* review entirely reflects our service and would kindly ask you to consider updating your rating. We appreciate your business and hope to serve you again in the future.
Kind regards,
Andy
Excellent service in a crisis situation!
Excellent service received today from Broadland Fuels. I had an emergency situation in which I’d run out of oil and both James & Jo were super helpful and efficient at getting a much needed delivery to me the same day.
I can’t fault the service provided - wouldn’t go anywhere else! 5*! Thank-you! 😊
31 de janeiro de 2025
Avaliação não solicitada
Ordered on line and it was a relatively…
Ordered on line and it was a relatively easy process and the oil arrived earlier than predicted.
2 de janeiro de 2025
Refused to deliver oil and no refund yet.
The driver refused to deliver oil due to a crack in my tank. I am not chastising him as I am aware he has rules but it was just before Christmas therefore, I had no oil. Secondly, I've been chasing reimbursement of the money I paid for the oil and yet to see a penny. You are very quick in taking it but not paying back.
3 de dezembro de 2024
Resposta da Broadland Fuels
Hi Jason,
I'm sorry to hear we were unable to deliver your oil, particularly given the time of year, but appreciate you seeing it from our driver's point of view with H&S concerns.
I trust that any delays with the refund are due to bank holidays but I will also check in with our Finance team to ask for an update and see if there is anything we can do to speed up the process. When I get a response I'll reply back to the email address used to make your review.
Kind regards,
Andy
Brilliant service as usual from…
Brilliant service as usual from Broadland fuels.
14 de novembro de 2024
My order cancelled a few times …
My order cancelled a few times probably to no fault to anyone explanation would be good though.
17 de outubro de 2024
The fantastic lorry drive
The fantastic lorry drive, putting metal plates each side of the gate, backing up the drive only to get stuck on the turning corner. He came up to the house to explain he would drive over two trees & the box hedging we had a look at the angle & aborted the delivery, great communication, full refund received
9 de outubro de 2024
Response time better than most.
2 de outubro de 2024
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