Evie was very professional friendly and listened to exactly what we needed from a cruise and came back to us with a reasonably priced cruise package. She helped my wife with cruise selection & a... Ver mais
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Veja o que dizem as avaliações
Having seen our trip advertised on Travel Zoo we made 2 calls direct to Broadway. The first was just for information, the 2nd the following day to make the booking with Alan who was helpful and effic... Ver mais
A empresa respondeu
Danielle sorted out all new flights for all 13 people in our travel party for my wife’s birthday trip to Corfu next year after our lovely friends at Ryan Air decided to change the times of the fli... Ver mais
A empresa respondeu
Excellent service, nothing was too much trouble. I asked multiple questions before booking my holiday, I always had a response within minutes, my questions were all answered in such a friendly, reass... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre Broadway Travel
Escrito pela empresa
With 75 years in the business, we have a proud history of providing outstanding holidays. Our experience allows us to secure the best deals to all the top destinations – that means quality holidays at a price that’s right. We are fully ABTA & ATOL protected, so you get total peace of mind when you book your holiday.
Your feedback helps us improve our customer experience and we are delighted to read so many positive reviews. We love reading comments like this: “Easy to book and great prices” (Oct 2025) and this: “Amazing company” (Oct 2025).
Where things fall short, we work extra-hard to put it right – our customers are our priority, and we look closely at our feedback. We pride ourselves on having a friendly and knowledgeable team, are always happy to answer any questions you may have and are always willing to go the extra mile.
We look forward to arranging your next holiday and we’ll do everything we can to ensure you get the break you deserve. Feel free to chat with us online, or pick up the phone and give us a call. Happy holidays!
Informações de contato
Amber Court, William Armstrong Drive, NE4 7YA, Newcastle Upon Tyne, Reino Unido
- 020 3368 6221
- customersupport@broadwaytravel.com
- broadwaytravel.com
4,8
Excelente
7 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Resposta da Broadway Travel
Thank you for choosing Broadway Travel and for your 5* review. We have recently launched our new website and your feedback is fantastic! Happy holiday countdown - Team Broadway Travel.
2027 Holiday
Fred helped us so much all the way from first contact to final upgrade. This made it so easy for us to book with confidence and know we are getting the holiday we wanted.
5 de setembro de 2026
Resposta da Broadway Travel
Thank you Ian, Fred is thrilled with your wonderful feedback and pleased that he was able to assist you and book your holiday as requested. Please do not hesitate to reach out should you require any further assistance and have a wonderful holiday - Team Broadway Travel.
Holiday bookrd
Very efficiently answered all queries. Very straightforward booking process
9 de setembro de 2026
Resposta da Broadway Travel
Sally, thank you for taking the time to leave your review for Iantha, your feedback really is appreciated. Please remember that we are here to help you should you have any further queries and thank you for choosing Broadway Travel.
Experience with booking with Natalie
Natalie booked my cruise for me yesterday. She was extremely helpful and provided all information that I needed before booking. She assured me re cabins etc as I had a few queries. She then messaged to say she was going to call me so I knew to expect her call. This was welcomed as I often dont pick up calls if I am not familiar with the number due to spam calls. Would definitely recommended Broadway Travel as the experience was first class. Thanks again Natalie
9 de setembro de 2026
Resposta da Broadway Travel
WOW Lisa, Natalie will be thrilled with your feedback, as are we! Natalie is wonderful and has a wealth of knowledge and goes above and beyond for all her clients. It really is fabulous to know what impact her service had on your booking experience. Have a great time onboard and thank you for choosing Broadway Travel.
It was the first time I've used…
It was the first time I've used Broadway Travel. They were very competitive on price. They sent emails every step of the way , right through from when we booked the package holiday and up to when we were due to travel . They made everything easy to understand . We had a fantastic holiday everything ran very smoothly, I hope to find more good value holidays in the future and book with Broadway travel again.
1 de setembro de 2026
Avaliação não solicitada
Resposta da Broadway Travel
Thank you so much Sally, this is fabulous to hear! It is always lovely to hear from our customers after they return home and we hope to see you again very soon - Team Broadway Travel.
We would just like to say a huge thank…
We would just like to say a huge thank you to Hannah Harding for her sterling work this morning, her kindness and support!!
After yesterday’s adventure that went from fun to absolute carnage. Sitting on a plane for 7 hours, being stuck at baggage reclaim for 2 and a half hours and finally making it back home at midnight. We were very tired today but Hannah really went above and beyond to make us going on holiday again on Friday a stress free experience.
She absolutely delivered on all her promises and she went way above and beyond in delivering excellent customer service.
Thank you Hannah!!! From Clare Bradley and daughter Vicky
9 de setembro de 2026
Avaliação não solicitada
Resposta da Broadway Travel
Victoria, you have absolutely made Hannah’s day—in fact, you’ve made the entire team’s day with your incredibly kind words. We’re especially grateful that, despite having such a horrible experience yesterday due to the Air Traffic Control outage, you still took the time to leave such a wonderful 5-star review for Hannah. Today has been incredibly challenging for both our customers and our staff, so reading your feedback has been genuinely uplifting. It’s moments like this that remind us why we do what we do and make all our efforts to assist our fabulous customers so worthwhile. Hannah is an absolute superstar who always goes above and beyond for our clients. She has asked us to pass on her heartfelt thanks for your lovely words. We hope you have a truly fabulous holiday and thank you once again.
Resposta da Broadway Travel
Exactly what we like to hear Steven! Thank you for booking with Broadway Travel and happy holidays!
Resposta da Broadway Travel
Welcome onboard Gary, we agree that Rob is simply wonderful! Please remember that we are here to help should you have any queries. Thank you for choosing Broadway Travel and have a fabulous cruise!
We have travelled with Broadway on many…
We have travelled with Broadway on many occasions & I know why we keep coming back, customer service is excellent!
Were due to fly tomorrow & yesterday I thought 'have I booked Special Assistance for my husband' which should be booked up to 48 hours before you fly!
I rang Broadway this morning, spoke to a lovely lady named Claire who took all the details said she would send it over to Ryanair even though it was late notice.
Within 10 minutes I received an email from Ryanair with the request confirmation.
I rang Broadway right back to 'Thank Claire' what impeccable service that was.
Keep up the good work Broadway, till next time.
7 de setembro de 2026
Avaliação não solicitada
Resposta da Broadway Travel
WOW Jean this is just wonderful to hear! Claire is fabulous and we are so proud of the service she provides to every customer. We will ensure that Claire sees your kind words. We are so appreciative of your loyalty and your 5* review and hope that you have a brilliant holiday. Huge thanks from all the Broadway Travel Team.
Resposta da Broadway Travel
Exactly what we aim to achieve Dawn, many thanks for choosing Broadway Travel and don't forget that our friendly team are available to help with any queries. Happy holiday countdown!
Easy process
Easy transaction
Call answered promptly
Em updates frequently
Bharat Helpful with requests
3 de setembro de 2026
Resposta da Broadway Travel
This is just perfect to hear Melanie, please don't hesitate to reach out to the team should you need any assistance before travel - Team Broadway Travel
Simmer 2027 Cruise
We have booked a cruise for summer 2027. This will be the first ever cruise we have been on so I needed all the help in the world when booking.
I can safely say that the levels of service received by Evie, Erin and Rob was first class.
The guys made booking so easy despite my numerous requests and changes.
I fully recommend broadway travel.
4 de setembro de 2026
Avaliação não solicitada
Resposta da Broadway Travel
We are so excited for you to experience your first cruise Neil, we promise it will be the first of many! We all hope you have a wonderful time onboard and look forward to being of assistance to you again soon - Team Broadway Travel.
Cancelled Flights Immediately Rebooked
Cancelled flights for holiday immediately rebooked. Very prompt and good service, excellent communication.
5 de setembro de 2026
Avaliação não solicitada
Resposta da Broadway Travel
This is music to our ears Graham. Thank you for your wonderful feedback for the team, we really appreciate it. You know where we are should you need to speak with us before travel, please do have a wonderful holiday and see you again soon – Team Broadway Travel
This is my 1st time booking a cruise…
This is my 1st time booking a cruise and a young lady called evie was absolutely brilliant and answered all my questions and helped me with everything I needed to do and know so very thankful for her help
4 de setembro de 2026
Avaliação não solicitada
Resposta da Broadway Travel
Evie is delighted with your 5* your review, as are we! We are so pleased that you have chosen us to book your amazing cruise. We all hope you have a wonderful time onboard and look forward to being of assistance to you again in the near future - Team Broadway Travel.
Price shown isn't what they charge, be careful
The agent tried to charge significantly more than was advertised. He coukdn't tell us what the carry on allowance was and tried to push us into buying hold luggage.
3 de setembro de 2026
Resposta da Broadway Travel
Good Afternoon, We have tried to call you today to discuss your review, sadly both numbers were not connectable. We would love for you to reach out to the customer care team with a suitable time for us to call you back. Customercare@broadwaytravel.com - We hope to hear from you soon. best wishes - Broadway Travel Customer Care Department
So far my experience has been good and…
So far my experience has been good and staff have been very helpful with Sadies medical issues and friendly.
Once I have had the holiday I will be able to make a full judgement on the whole experience begining to end.
1 de setembro de 2026
Resposta da Broadway Travel
Thank you Susan, we are pleased that our team has been of assistance to you since you made your booking. We all hope you have a fabulous holiday - Team Broadway Travel.
My favourite travel company
My favourite travel company. Nothing is too much trouble. Well done
2 de dezembro de 2025
Resposta da Broadway Travel
WOW Gordon, thank you so so much, this is fabulous to hear! We really do have the best customers! Happy holiday countdown and we shall see you again very soon - Team Broadway Travel.
Excellent customer service
Thank you for booking our family cruise
Travel advisors were very helpful and knowledgeable this is our 3rd time booking with this company
Highly recommend
1 de setembro de 2026
Resposta da Broadway Travel
Welcome back Sharon, we are so appreciative of your loyalty and your kind words! Have a wonderful time onboard and thank you again from all the Broadway Travel team.
Process was easy and the follow up from…
Process was easy and the follow up from agent was very swift in order to clarify name details on ATOL certificate & booking.
1 de setembro de 2026
Resposta da Broadway Travel
Exactly what we like to hear Stephen, thank you so much and hope you like our new website as much as we do! Please remember that we are here to help should you have any queries and happy holiday countdown - Team Broadway Travel.
Excellent service from Iantha
Excellent service from Iantha, who worked really hard to provide a real value for money luxury holiday
1 de setembro de 2026
Resposta da Broadway Travel
Iantha is a wonderful agent and is a real credit to our team. We have forwarded your lovely feedback to Iantha and her team for the praise rightly deserved. Have a wonderful holiday Michael and thank you again for choosing Broadway Travel.
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