This is going to be my second Brompton bike purchased in a relatively short space of time, first the G line, now the new P line. Both will be purchased from the Brompton store in London. I found the s... Ver mais
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Veja o que dizem as avaliações
Outstanding! The best customer support I have ever received from a company! Whilst I knew I could purchase a Brompton direct I chose to buy from a shop so that we could try sizing options. Unfortunate... Ver mais
My C line 4 speed bike arrived with a 54 tooth front chainring. It was like a velodrome or bmx bike and was unridable even in the lowest gear. I bought a 44 tooth chainring replacement from Brompton.... Ver mais
Delivered correct parts ordered on time. If you have a Brompton, and need spare parts why look anywhere else than Brompton. Ordered a chain tensioner which disappointedly broke when dropped on the f... Ver mais
Detalhes da empresa
Escrito pela empresa
For the last 40 years we have changed the way that people get around cities on our folding bike. Each one is handmade in our factory in West London ensuring that they are made to the best quality. The bike is available in a range of colours and options to suit your style and we have a wide range of luggage and accessories to further personalise your bike.
Informações de contato
Unit 1, UB60FD, London, Reino Unido
- support@brompton.co.uk
- brompton.com
4,4
Excelente
6 mil avaliações
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Great service
Great service, easy to find the parts i needed. Delivered quickly. Can't complain.
19 de março de 2026
Excellent communication and resolution.
19 de março de 2026
Pode usar a ajuda de IA para as respostasVer mais
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Just returning it
Just returning it. DPD collected today. Quality and service. Have spoken at length with your team.
27 de fevereiro de 2026
Resposta da Brompton Bicycle
Hello Paul,
Thank you for your review, although I am sorry to read about the issues you have experienced with your Brompton.
I would like to apologise for any inconvenience caused by this matter. We always aim to provide a high level of products and services, please be assured that your case will be reviewed internally to help drive improvements.
We are keen to support and I am aware a member of our Customer Service team is in touch with you directly to provide support.
Thank you again for taking the time to share your experience and provide us with your comments.
Kind regards,
Lyndon
Brompton Bicycle
Excellent service from Brompton shame about DPD
Excellent service from Brompton: despatched promptly.
Shame about DPD as they attempted delivery to the wrong address & took the order back to depot so I didn't receive it for another 4 days..
19 de março de 2026
Resposta da Brompton Bicycle
Hello Pete,
Thank you for taking the time to provide us with your feedback, although I am sorry to read that you experienced a delay in receiving your order. We appreciate that this is not the experience you expect when making a purchase online and would like to apologise for any inconvenience this may have caused.
I am aware that a member of our team has been in touch with you directly to provide support with your order and that it has now been successfully delivered to you.
I would like to assure you that we are here to support you throughout your Brompton journey and if you need any further assistance with any Brompton service or product, please do not hesitate to contact us via the link below and we will be more than happy to help:
https://www.brompton.com/s/contactsupport/
Kind regards,
Lorena
Brompton Bicycle
Return shipments can only be send to…
Return shipments can only be send to the UK site, even if you purchase through the German Brompton page and the goods are dispatched within the EU (from the Netherlands). Customer needs to pay for return cost and needs to collect all required information for export outside the EU. That means return shipment cost will be easily 30 Euro plus. Also the customs declaration needs to be fully handled by the customer. No support with return labels stating information needed for customs authorities like weights, tariff ID, country of origin etc. Customer support only repeats the policy without any support. Brompton should offer at least the return labels and deduct a return fee from the invoice instead leaving their customers alone with export handling.
19 de março de 2026
Resposta da Brompton Bicycle
Hello,
Thank you for taking the time to leave us a review, although I am really sorry to read that you are considering returning the item you purchased.
Unwanted items can be returned at the customer’s expense within 28 days of delivery. EU customers are responsible for covering the return shipping costs for unwanted items sent back to our factory in the United Kingdom. This information can also be found on our delivery and returns page below:
https://de.brompton.com/support/delivery-and-returns
I am aware that a member of our team has been in touch to provide support and to ensure you receive a refund for the items returned.
If you need any further assistance with any Brompton service or product, please do not hesitate to contact us via the link below and we will be more than happy to help:
https://www.brompton.com/s/contactsupport/
Kind regards,
Lorena
Brompton Bicycle
Bravo Brompton
Bravo Brompton! My bike was collected, serviced and delivered back to me in 4 business days! It hasn't looked this good since I bought the bike.
I don't know why I waited so long to book this service, it's actually fantastic value and has added to my brand loyalty!
16 de março de 2026
Avaliação não solicitada
Finally got mine~~
Ordering, messaging and pick up, everyone was super friendly and every steps were easy. Yup finally got mine. Bike quality is great as I expected. Super fun bike. Still a bit pricey side. Personal thought would be the price can be a bit reduced that now other tri-fold bikes are coming out. Ride on people~~~
26 de fevereiro de 2026
Have not received the shipment yet
Have not received the shipment yet. Very long shipping.
17 de março de 2026
Resposta da Brompton Bicycle
Hi Chris,
I’m very sorry to hear that your order hasn’t arrived yet, and that the shipping has taken longer than expected. We completely understand how frustrating that can be.
This isn’t the experience we aim to provide, and I appreciate your patience while this is being resolved. Our team is going to provide you with an update right away.
Thank you again for your patience, we’ll make sure this is followed through.
Best,
Greg
Everything is working as it should.
Everything is working as it should.
I installed the roller rack myself without much difficulty.
Gear adjustment is easy and shifting is quick.
I’m surprised , it’s very fast.
When I was a trucker years ago, I had a Dahon on my truck. But I always wanted a Brompton and I’m very satisfied with the purchase.
17 de março de 2026
Would recommend
Bike was delivered quickly after ordering and arrived in excellent condition.
17 de março de 2026
Brompton customer service. Excellent
I received a prompt reply with a clear answer to my question.
I couldn't ask for more
19 de março de 2026
Avaliação não solicitada
Good service and proper parts.
Ordered a new jet engine for my old Brompton, new bits arrived within a couple of days. Original factory fitted parts and as you would expect, easy to fit and makes the bike look very sexy.
12 de março de 2026
Superb equipment
24 de fevereiro de 2026
Resposta da Brompton Bicycle
Hi Stuart,
Thank you for taking the time to write us a review and share your feedback.
We’d like to learn more and offer you support so you can continue to enjoy your Brompton. You can contact us using the link below – we’re more than happy to assist you:
https://www.brompton.com/support/contact-us/email
Please note that we offer a wide selection of "how-to" videos on our support pages. These include maintenance tips and home repair guides that may be helpful on your Brompton journey:
https://www.brompton.com/s/
We look forward to hearing from you and supporting you further.
Kind regards,
Lyndon
Brompton Bicycle
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