This is going to be my second Brompton bike purchased in a relatively short space of time, first the G line, now the new P line. Both will be purchased from the Brompton store in London. I found the s... Ver mais
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Veja o que dizem as avaliações
Outstanding! The best customer support I have ever received from a company! Whilst I knew I could purchase a Brompton direct I chose to buy from a shop so that we could try sizing options. Unfortunate... Ver mais
My C line 4 speed bike arrived with a 54 tooth front chainring. It was like a velodrome or bmx bike and was unridable even in the lowest gear. I bought a 44 tooth chainring replacement from Brompton.... Ver mais
Delivered correct parts ordered on time. If you have a Brompton, and need spare parts why look anywhere else than Brompton. Ordered a chain tensioner which disappointedly broke when dropped on the f... Ver mais
Detalhes da empresa
Escrito pela empresa
For the last 40 years we have changed the way that people get around cities on our folding bike. Each one is handmade in our factory in West London ensuring that they are made to the best quality. The bike is available in a range of colours and options to suit your style and we have a wide range of luggage and accessories to further personalise your bike.
Informações de contato
Unit 1, UB60FD, London, Reino Unido
- support@brompton.co.uk
- brompton.com
4,4
Excelente
6 mil avaliações
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
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Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Great from start to finish
Great from start to finish. Nothing bad to say about the bikes or the accessories. We really enjoy our brompton bikes.
24 de março de 2026
Good quality and quick delivery.
24 de março de 2026
Pode usar a ajuda de IA para as respostasVer mais
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Unfortunately I was sent the wrong…
My bad (senior moment) it was the right part and the excellent support helped me to solve the problem..
Brompton are brilliant
24 de março de 2026
Resposta da Brompton Bicycle
Hello,
Thank you for taking the time to leave us a review and for providing your feedback. I am sorry to read that you received the wrong part, and I would like to assure you that we are here to support you and ensure the correct item is delivered.
A member of our team has been in touch to make things right and to provide any further support you may need.
If you ever need further assistance with any Brompton product or service, please feel free to visit our support page, it includes helpful "how-to" videos for at-home repairs and maintenance:
https://www.brompton.com/s/
Alternatively, you can contact our Customer Service team via email, phone, or video call and we will be always happy to assist:
https://www.brompton.com/s/contactsupport/
Lorena
Brompton Bicycle
I wanted the full Br Shop Experience…
I wanted the full Br Shop Experience after spending all that cash. Wasn't going to have a box delivered to my door!
Convent Garden store guys were nice and clearly explained everything I needed to know. Told me to take care. And I flew the nest!
Awesomeness.
Got aP line 4 SPD.
Changed the grips straight away. They are crazy originals.
Thanks guys.
I will be reminded of my luxury at the beginning of every month for the next year.
I'm sure it's well worth it!!
See you all soon for a service or something nice.
19 de março de 2026
Ordered the bike and it was delivered…
Ordered the bike and it was delivered really quickly then called for some help regarding accessories and was given great customer service and advice
Thanks!
2 de março de 2026
Brompton are market leader
Brompton are very supportive of their customers and their bikes are good to ride, tough, long lasting and fold away easily and compactly.
2 de março de 2026
Very good experience
2 de março de 2026
Great little bike and great customer…
Great little bike and great customer service from Montpellier centre shop
2 de março de 2026
Quick and personalized response to questions
Quick response to questions. Personalized email discussion. Brompton is great!
12 de março de 2026
Avaliação não solicitada
Great quality items
Great quality items. Ships pretty quickly appreciate it thank you.
19 de fevereiro de 2026
Great QC, Amazing Customer Support
Customer Service really made me feel heard and appreciated rather than the usual swift shuffle out of the way. The bike is incredibly well-made with very high quality control process. Minimal maintenance required because parts last practically forever. 100% worth the purchase.
25 de março de 2026
Avaliação não solicitada
Igor dealt with my query in an outstanding way
Igor dealt with my query in an outstanding way, showing me, a new member in the Brompton environment, that I have entered a professional and trustworthy "family". Really really happy so far. Thank you!
23 de março de 2026
Avaliação não solicitada
Bicycle looks great
Bicycle looks great. The hook on the front wheel wasn't assembled properly so I had to fix that. It folds now without the front wheel hanging loose. Can't wait to ride it to work. 🙂
20 de março de 2026
It arrived broken and no one is…
It arrived broken and no one is responding to my emails or phone calls
20 de março de 2026
Resposta da Brompton Bicycle
Hi John,
Thank you for taking the time to share your feedback although I am very sorry to read that you are experiencing an issue with your bike. This is certainly not the experience we want you to have when purchasing from us, and I sincerely apologise for the inconvenience caused.
I am aware that a member of our Customer Service team is in contact with you to provide further assistance and ensure you are fully satisfied with your Brompton.
If you require any additional support in the future, please do not hesitate to reach out to our Customer Service team and we are always happy to help:
https://www.brompton.com/support
Kind regards,
Lyndon
Brompton Bicycle
Very fast shipping
20 de março de 2026
Very great bag
But you still feel the weight on the front of the bicycle.
Also, wish I had know there was a newer version with Colors.
10 de março de 2026
Prompt service..ordered and sent within…
Prompt service..ordered and sent within days.
19 de março de 2026
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