Brompton Bicycle Avaliações 5.604

My C line 4 speed bike arrived with a 54 tooth front chainring. It was like a velodrome or bmx bike and was unridable even in the lowest gear. I bought a 44 tooth chainring replacement from Brompton. I did some research and thought a 98 or 100 link chain was required for the conversion. Out of an abundance of caution I also messaged Brompton to ask what chain I should get for the setup, Brompton recommended a 96 link chain. The 96 link was too short. Should have trusted my own research. Also, my derailleur and rear brake cable were missing caps when the bike arrived and started to fray.

Just buy original parts from Brompton it makes sense.

Bought a C-Line electric in February 2025 for £2,600. Here's how the past 15 months have actually gone, and why I'm posting about it everywhere I can.

First problem, May 2025. A roller fell off. I went on Brompton's site to buy a replacement, the page confirmed it fit my C-Line, so I ordered. Then, only after I clicked buy, a longer description loaded telling me the C-Line actually has multiple variants and this part doesn't fit mine. Fine, mistake, I'll cancel. Except you can't cancel online. So I emailed. Couldn't cancel that way either. Long back-and-forth with customer service, all of it pointless. Money and time gone, because the Brompton online store is genuinely badly designed.

Meanwhile, the battery has had a charging fault from day one. It would just refuse to charge. I'd sometimes have to wait a couple of hours before it would accept a charge again. On a £2,600 bike. Ridiculous. Never resolved.

August 2025: persuaded into the £260 "premium service" by the guy at Covent Garden. Battery fault: still there afterwards. £260 well spent, clearly.

January 2026, the actual highlight. Six months of normal riding, three months after my so-called premium service, and the main frame snapped in half while I was on the road. Snapped in half. I was limping for two weeks. So before you believe any of the glowing internet write-ups about Brompton, I am telling you: this is not a bike I would call safe.

I took it back to Covent Garden two days later. The technicians were visibly shocked. They told me the joint that broke should normally take two people to undo the bolt and shouldn't have failed like that. They actually asked if I'd bought the bike legitimately. Yes mate, label, receipt, warranty, the lot. They replaced the whole bike. Genuinely the one and only thing in this whole saga Brompton has handled properly, so credit where it's due.

March 2026, front wheel rim dented thanks to London's potholes. Fair enough, that one's on the roads. £140 to repair.

And then April 2026 is what really did it. Three months into the brand new replacement bike, the battery starts cutting out randomly with a 2-and-5 error code. Here's how that's gone:

14 April: dropped the bike at Covent Garden.

15 April: collected it. Told no fault had been found and the controller firmware had been updated. I explained twice that the symptoms looked electrical, not software, and showed them a video of the fault happening. Both my explanation and the video were waved off as if I didn't understand my own bike.

17 April: minutes later, while the technician was literally handing the bike back to me, the 2-and-5 error appeared right there in the workshop. Exactly the fault I'd just described and shown on video. Battery swapped on the spot. Funny that.

27 April: the replacement battery has now developed the same fault. Same random cut-outs, same error code.

Today is 9 May. The bike has been off the road for four weeks and counting. The workshop told me yesterday they're out of controllers and have no idea when they'll have stock. I asked, fine, can I at least have my £2,600 bike back in its original form and come back when the parts arrive? Apparently not, because riding it without the controller "isn't advisable". So it just sits there in the workshop. LOL

So that's the tally: £2,600 bike, £260 premium service, £140 wheel repair, £40 for the roller that simply fell out, one snapped frame, two faulty batteries, a charging fault that's never been fixed in 15 months, an online shop that traps you with non-cancellable orders for the wrong parts, and a workshop happy to dismiss your video evidence right up until the fault repeats itself in front of them.

I'm posting this everywhere I can. If it shifts even 0.001% of Brompton's business, worth it. For the price and the reputation, this thing has had more problems than a bike pulled out of a canal.

And a word for Stephen in Brompton Customer Service: if you're going to fob me off with an obviously AI-generated reply that doesn't address what I actually asked, save us both the time. I can talk to an AI myself.

On my second Brompton . I now have the 12 & 2 C . The world’s greatest bikes for urban life and an amazing company .
Saving my pennies for a G and T
Long live Brompton!

Reliable. Easy to use website. No issues identified.

Since I bought my electric G Line, dont drive my car anymore. I hope will see a titanium or carbon G Line before die (Im sixty now). Weight is more important every year.
I love both my H6L 2014 and my electric G Line. If I should sell one, it’d be an imposible to choose between. I’d sell both them and would buy an electric T Line.

Excellent products and excellent delivery

Item received, speedy delivery, package safe and secure.
Great company to deal with

Uistekende kwaliteit!
Prima verpakt en verzonden!

Outstanding! The best customer support I have ever received from a company! Whilst I knew I could purchase a Brompton direct I chose to buy from a shop so that we could try sizing options. Unfortunately the shop caused a series of issues by swapping parts between bicycles, and these issues were complicated to resolve. The knowledge and assistance received from Brompton to fix these was exemplary. Delighted by Brompton!

Snelle levering, super verpakt, top fiets!!! Heel erg blij!!

Love the bike, made my work day easier and service top notch. No complains from me.

Excellent response as always
Terry

Highest quality bikes and good communication.

Fast delivery Support !

Very responsive and quick service! Great help with purchasing the equipment that works best for me!

Ordering my Brompton P Series e-bike was a breeze—straightforward and problem-free. I had the bike shipped to a local bike shop. It arrived promptly, was assembled the same day, and was ready for pickup much sooner than I expected. The Pacific Blue Brompton itself was dazzling! It rides like a dream.

Amazing customer service, the staff at Brompton Junction Covent Garden's branch are amazing so kind so professional so helpful

I purchased a £3k bike which came with a heavily bent hinge clamp. How this got past quality control on a premium product is beyond me. The handle bars would not fix in place so it was highly noticeable. A complaint was well handled at first but after a week waiting for a replacement clamp, I contacted Brompton who informed me that the part was out of stock. Hardly proactive customer service. After another week it finally arrived by standard UPS service (3 day delivery window).
This all might sound petty but I was left unsure of the quality of the product, their safety checks and really frustrated by a neglectful and slow customer service response.
They apologised in the usual jargon. But then that's the least they could do in lieu of getting it right.
Would I purchase again? Maybe. But not definitely.