I ordered a gold stag candle snuffer and the Positano-style pasta jar from Brown & Ginger. The candle snuffer was beautiful but there was a small problem with the pasta jar in that it had chipped duri... Ver mais
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Veja o que dizem as avaliações
Absolutely stunning! The delivery was really quick, and the bear ornament is even more beautiful in person. I originally bought it for my upstairs bathroom, but I loved it so much when it arrived that... Ver mais
I ordered two gorgeous glass mirrors with a green glass border to go over our ‘his & hers’ sinks in our new bathroom. Unfortunately, one of the mirrors was damaged in transit and I contacted Brow... Ver mais
I have been trying to find a certain gold ornament for weeks and stumbled across Brown&Ginger. I finally found the perfect ornament and It was exactly how it was shown on the photos. Ordered on Sunday... Ver mais
A empresa respondeu
Detalhes da empresa
- Loja de artigos domésticos
- também em
- Fornecedor de Abajures
- Loja de Iluminação
- Loja de Móveis
- Loja de Souvenirs
- Loja de Velas
Escrito pela empresa
If you're looking for dopamine inducing home accessories, furniture, lighting, mirrors and textiles that you won't find on the high street, you've come to the right place! Bring joyful colour and style into your home, with friendly customer service and speedy dispatch on all in stock items. Brown and Ginger is a female-owned, independent small business based in rural Shrewsbury, Shropshire.
Informações de contato
11 Centurion Park South, SY1 4EH, Shrewsbury, Reino Unido
- sales@brownandginger.com
- brownandginger.com
4,9
Excelente
180 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
A joy to work with
What a great, seamless and effortless customer we have! Jo is very organised, very efficient and always a pleasure to work with.
Thank you for everything!
15 de setembro de 2025
Avaliação não solicitada
Resposta da Brown and Ginger
Thank you so much, Michael! It’s been a real pleasure working with you to keep B+G stocked with the most wonderfully bonkers homewares over the past 5+ years (time really does fly). I’m very lucky to have such brilliant suppliers by my side.
Kind regards,
Jo
Absolute debacle
Absolute debacle. Ordered a very expensive item but not sent, not sent, then their ridiculous logistics company said they had sent an email but hadn't. Ended up cancelling out of pure frustration. Never again.
15 de setembro de 2025
Avaliação não solicitada
Resposta da Brown and Ginger
Hi Nicola,
For clarity, your order was placed on Monday 8th September with an estimated delivery of 16th - 17th September. This delivery window was displayed on the product page, in the basket, and again at checkout so customers could make an informed decision before purchasing.
As promised in our communications, the item was collected on Friday 12th September by Kinetic, a specialist courier with a strong track record for safely handling large and fragile items. I confirmed with you then that your order remained on track for delivery within the timeframe.
When you raised concerns on Monday 15th September as to why it had not yet been delivered, I re-shared Kinetic’s booking link email (which they confirmed was sent) so you could select a convenient delivery day. As three days had passed since then, the delivery slots for 17th September had filled, so I proactively liaised with Kinetic to see if delivery could still be achieved on the planned date. I also reassured you that I had arranged a back-up option to ship a second table via an alternative company if needed, so that delivery would still take place on the promised day.
Following my talks with Kinetic, they were able to re-plan their schedule to confirm delivery for the promised date of 17th September and emailed you with a timeslot of 4pm - 7pm. You then advised the delivery address would be unoccupied at that time — information not previously shared — and requested a refund, which I processed immediately via PayPal.
Large furniture requires specialist handling to avoid damage; it isn’t Amazon-speed, but it is the safest option for customers and their homes. While I’m sorry it wasn’t what you expected, the order was on time and updates were provided throughout.
Kind regards,
Josephine
Absolutely 5star service from Jo at…
Absolutely 5star service from Jo at Brown and Ginger.
Jo helped me out as I’d had a very bad experience with a piece of furniture from a large retailer. Jo reassured me and and personally checked over my stunning sideboard prior to it being shipped out to me in perfect condition condition.
It’s a stunning piece of furniture and I would highly recommend purchasing from Brown and Ginger, the customer service and help is above and beyond.
4 de setembro de 2025
Avaliação não solicitada
Resposta da Brown and Ginger
Thank you so much for your kind words - I’m so pleased you’re happy with your sideboard! After the hassle you had elsewhere, it was really important to me to make sure this one was perfect, so I’m glad the extra checks gave you peace of mind. The photos you sent me in situ were wonderful to see, and the piece looks absolutely stunning in its new home!
It means the world that you chose to support my small business, and I hope your sideboard brings you joy for many years to come.
Kind regards,
Josephine
Stunning sculpture
Item arrived quickly and very well packaged. I will definitely use this company again.
2 de setembro de 2025
Avaliação não solicitada
Resposta da Brown and Ginger
Thanks so much! I'm delighted that my extra packaging did the trick in getting your fragile sculpture to you safely and that you'll be a repeat B+G customer - always wonderful to hear!
Kind regards,
Josephine
Excellent product
Excellent product, well priced, prompt service
27 de agosto de 2025
Avaliação não solicitada
Resposta da Brown and Ginger
Thanks Joan, I'm so pleased you are happy with your order and that it arrived with you swiftly!
Many thanks,
Josephine
What a wonderful company to deal with!
What a wonderful company to deal with. A slight problem with one of the products (not their fault) but corrected with haste and courtesy. Josephine kept me posted at all stages, they really have got things right. Well done ! 10/10
8 de agosto de 2025
Avaliação não solicitada
Resposta da Brown and Ginger
Hi Ray,
Thank you so much for your kind words!
I'm really glad I could get everything sorted quickly for you - it means a lot to hear you felt well looked after.
I always want to make things right on the rare occasion when something slips and I’m really grateful for your understanding and support - and for giving me the chance to put things right.
10/10 right back at you! 💛
Best,
Josephine
Stunning parrot wall ornaments
So happy with the quality and beauty of my ornaments. Highly recommend Brown and Ginger. Thank you for helping me with my enquiries.
12 de agosto de 2025
Avaliação não solicitada
Resposta da Brown and Ginger
Hurray! I'm so glad you like the parrots and thank you for your patience with them whilst they were on pre-order - it was hugely appreciated!
Beautiful items, great service!
This is a great company, Josephine shipped my items to Belfast and was a pleasure to deal with.
My flamingo light (Percy) is amazing and he is now the star of my livingroom. All my items were top class, I love them all.
Thank you Josephine!
Paula
4 de agosto de 2025
Avaliação não solicitada
Resposta da Brown and Ginger
Hi Paula,
Goodness, what a lovely review - thank you!
You were an absolute pleasure to have as a customer and I'm so pleased to have been able to find a solution to get the large and fragile items to you in Belfast. I'll always do what I can with logistics and really can't thank you enough for allowing me a little bit of extra time to find a company that was able to deliver them to you safely and reliably.
Kindest regards,
Josephine
What an amazing small business
What an amazing small business! Brilliant quality and unrivalled aftercare service, well over and above my expectations. Josephine has been super helpful even to the point of researching and recommending suitable covers for my garden furniture (bought through them), which is, incidentally, gorgeous. I cannot recommend highly enough. They could teach others what customer service is all about. Outstanding.
7 de agosto de 2025
Avaliação não solicitada
Resposta da Brown and Ginger
Hi Mike,
I am smiling from ear to ear reading this review! Thank you so much for taking time out of your day to write it, it really was a treat getting to chat to you and help you with your garden furniture.
I'm always happy to go the extra mile wherever possible and I'm so pleased the covers I recommended worked a treat for your set to keep it safe over the winter months.
Here's to many years of al-fresco enjoyment!
Warm wishes,
Josephine
Fantastic customer service
We ordered a coffee table from Brown & Ginger, which was dispatched promptly and was absolutely stunning when it arrived. Unfortunately, DPD had ignored the fragile tape all over the box- it arrived on it's side and the corners of the box were pretty badly damaged. When we opened it, the table could not have been packaged more securely and some care had obviously been taken to ensure we received it in perfect condition. However, one of the legs had been snapped in transit. I contacted the company and the customer service I received was impeccable. Jo advised me that if it was ok with us, she would personally bring us a new one at the weekend as we were just over an hour away from her. Communication was great and Jo arrived exactly when she said she would and brought us a new table. I'm over the moon with the quality of the table and it looks stunning in the living room. I would highly recommend Brown & Ginger and will certainly be ordering again. Thanks so much to Jo and her husband for going to the effort of bringing us a new table to make sure it arrived in perfect condition.
19 de julho de 2025
Avaliação não solicitada
LOVE LOVE LOVE
LOVE LOVE LOVE ! I have used Brown & Ginger twice now as I love their products and their customer service is amazing. The products are well packaged.
I actually feel like a valued customer. Why can't all companies be like B&G ????
16 de julho de 2025
Avaliação não solicitada
I bought a four poster garden daybed…
I bought a four poster garden daybed /cabana from Brown and Ginger and received outstanding, attentive and caring personal customer service from Josephine who went above and beyond to get the item delivered to me on the Isle of Wight. The daybed is fantastic quality and I would highly recommend this excellent boutique.
21 de junho de 2025
Avaliação não solicitada
Absolutely lovely items
Absolutely lovely items, I ordered bookends and they’re even more beautiful than I imagined. The delivery was quick and customer service is exceptional. Will definitely buy from Brown and Ginger again, 100% recommend
19 de junho de 2025
Avaliação não solicitada
Outstanding customer service
Great customer experience from start to finish and a great product .
17 de junho de 2025
Avaliação não solicitada
Resposta da Brown and Ginger
Thanks so much, Lee! I really appreciated your patience while I was taking a little break at the point of your order – you were an absolute gem to deal with. I'm so glad the product hit the mark and that your experience was a great one from start to finish. Hope to see you again soon! Josephine 🧡
Very impressed 🍋
I found Brown and Ginger while doing a search for a lemon shaped photo holder and they had exactly what I was after. I ordered at 2pm and it was delivered the next day. The item was packaged really well and looks great. Very impressed. I have since browsed the website and can see that Brown and Ginger will be my go to company for glamorous, unusual and fun items for my home as well as gifts for family and friends.
4 de junho de 2025
Avaliação não solicitada
Resposta da Brown and Ginger
Now that is a juicy review – thank you! 🍋
I’m so happy I had exactly what you were hunting for and that it reached you so quickly (those lemons don’t hang about!).
It means a lot to hear B+G has become your go-to for glam and quirky finds!
Josephine 💛
I ordered an item yesterday around 9am
I ordered an item yesterday around 9am.
The item was exactly what I was looking for to a tee, and it was on sale! Cost me a tenner!!!
I think they must have been dispatching it as I was ordering it as I received it today probably less than 24hrs after ordering.
The item is beautiful, quality and looks smashing.
If I could give ten stars I would.
Will definitely be using again .
Quality service!
6 de junho de 2025
Avaliação não solicitada
Resposta da Brown and Ginger
This one had me grinning ear to ear – thank you!
You’ve captured the absolute dream scenario: great item, great deal, speedy delivery and I'm delighted I got it spot on for you ✅
I wish I could dispatch by telepathy (maybe one day?!) but, until then, I'm delighted Royal Mail are picking up the slack!
Can’t wait to welcome you back again soon - Josephine 💗
What a wonderful company Brown and…
What a wonderful company Brown and Ginger are! so easy to order though their clear website, such a huge variety too. My order arrived so fast and so much bigger Than expected. I’m so pleased with it.
You can really tell it’s a company that takes pride in their pieces, work and customers. Thankyou.
6 de junho de 2025
Avaliação não solicitada
Resposta da Brown and Ginger
What a wonderful review – thank you so much!
It makes me so happy to hear that the love and pride I put into everything comes across at your end too.
Delighted you were pleased with the size of your item too!
FABULOUS parrot vase
FABULOUS parrot vase! Totally deliciously bonkers! Arrived quickly. Very well packed so no breakage.
Brown and Ginger rule! Thankxx
2 de junho de 2025
Avaliação não solicitada
Resposta da Brown and Ginger
Deliciously bonkers might be my favourite product description *ever* - thank you!
So pleased Polly made it to you safely and in full flamboyant glory.
Long live the parrots – and long live fabulous taste like yours!
Josephine 🦜
Brilliant!
I absolutely love some of the stuff on the site. So much so that I made 2 orders within a week.
They're shipped and arrive quickly, securely packed and the quality is outstanding.
15 de maio de 2025
Avaliação não solicitada
Resposta da Brown and Ginger
Two orders in a week?! That’s my kind of enthusiasm!
I’m so thrilled you love the pieces and that they arrived swiftly and safely – thank you for trusting me with your home style.
Here’s to many more gorgeous finds!
Josephine 💝
Fabulous unique items, brilliant service
I have brought numerous items before from Brown and Ginger, I love their uniqueness and value for money is always great. I recently purchased one of the small gnomes as a gift for a friend. Unfortunately the item was broken in transit. Josephine could not have been more helpful. She arranged for a replacement which was sent within 48 hours and then organised for the return of the broken item to repair and sell in her seconds shop. A fabulous experience of how to assist customer. Given the experience I have had, I've shared Brown and Ginger with lots of my friends.
14 de maio de 2025
Avaliação não solicitada
Resposta da Brown and Ginger
This one genuinely warmed my heart – thank you so much.
Your “gnome hospital” post-it note on the damaged one that I got back gave me the biggest smile, and your kindness in giving me a chance to make things right was just lovely.
You’ve been a total pleasure to chat with and I’m so glad you’ve shared Brown + Ginger with your friends, word of mouth is enormously helpful to small businesses like mine.
Josephine 💛
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