Buytavio Avaliações 180

Resposta da Buytavio

Há 3 dias

Hi,

Thank you so much for your wonderful feedback! We’re delighted to hear that you’re loving the castor oil product and that it met your expectations.

We also truly appreciate your kind words about Mitch. Providing helpful and professional support is very important to us, and we’ll be sure to pass along your recognition to him. Thank you again for your support and for sharing your experience with others!

Warm regards,
Tavio

Resposta da Buytavio

Há 4 dias

Hi Jane,

Thank you fro taking the time to share your feedback.

We truly appreciate your kind words and are glad to hear that Clyde was able to assist you so helpfully and graciously. We’ll also be sure to pass along your appreciation to Tavio as well. It’s always rewarding for the team to know their support made a positive difference in your experience.

We're grateful for your recognition of our customer service, and we look forward to continuing to serve you in the future.

Warm regards,
Tavio

Resposta da Buytavio

Publicado há 4 dias

Hi Maria,

Thank you so much for your kind words and for sharing your experience with Glide. We’re truly happy to hear that you felt supported throughout the process, as providing caring, reliable, and responsive customer service is always our goal.

You feedback means alot to our team and we greatly appreciate you ttakin the time to leave a review. If you ever need anything in the future, please don’t hesitate to reach out. We’re always here and happy to help

Warm regards,
Tavio

Resposta da Buytavio

Atualizado há 2 dias

Hi Liezel,

We’re sorry to hear about your experience and understand your concerns regarding unexpected charges, subscription issues, and difficulty reaching support. We take this seriously and apologize for the frustration this has caused.

Please contact us at info@buytavio.com with your order details so we can review your case and assist with a refund and resolution as quickly as possible.

We regret the inconvenience and hope to have the opportunity to resolve this and restore your trust in the future.

Warm regards,
Tavio

Resposta da Buytavio

Há 4 dias

Hi Kirsty,

Thank you so much for your kind feedback. We're very happy to hear that Louren was able to provide you with excellent customer service and assist with cancelling your subscription promptly.

We understand how important it is for our customers to have their concerns handled quickly and smoothly, and we’re glad Louren was able to make the process easy and stress-free for you. Your appreciation means a lot to us, and we truly value your support.

Warm regards,
Tavio

Resposta da Buytavio

Há 4 dias

Hi Steph,

Thank you so much for sharing your experience. We truly appreciate your honest feedback and understand how frustrating it can be to discover an auto subscription you weren’t expecting. We’re glad Ana was able to step in quickly, resolve the issue promptly, and give you peace of mind without the added stress of having to cancel your bank cards.

It's wonderful to hear that you’re enjoying the product overall, and we’re grateful for your patience and understanding throughout the process. If you ever need any further assistance, our team is always here and happy to help. Thank you again foryour support!

Warm regards,
Tavio

Resposta da Buytavio

Há 4 dias

Hi,

We’re glad to hear that you had a great experience and that Ivie was able to support you. It’s always our goal to provide responsive and helpful service, and it’s wonderful to know this was reflected in your interaction.

We truly appreciate your kind words and support. If you ever need anything in the future, our team will be more than happy to assist you again.

Warm regards
Tavio

Resposta da Buytavio

Atualizado há 2 dias

Hi Liz,

We’re truly sorry to hear about your experience and understand how frustrating and upsetting it is to feel misled, unable to reach support, and unexpectedly charged. We take concerns about unauthorized orders and subscriptions very seriously, especially when they have caused financial stress and inconvenience, such as having to contact your bank and cancel your card.

We would like the opportunity to look into this properly and make things right for you. We’re able to locate and review your account details to investigate what happened and process any eligible refunds. Please reach out to us directly at info@buytavio.com so our team can assist you promptly and resolve this matter as quickly as possible. We’re here to help and want to ensure this is fully addressed.

Warm regards,
Tavio

Resposta da Buytavio

Há 3 dias

Hi Robert,


Thank you so much for your kind words and for taking the time to share your experience! We’re very happy to hear that Christia was able to assist you and provide the help and support you needed.

Our team always strives to deliver the best possible customer experience, so it truly means a lot to receive feedback like yours. We’re glad everything worked out well and that all is good on your end.

Thank you again for your support, and we look forward to serving you again in the future!

Warm regards,
Tavio

Resposta da Buytavio

Publicado há 5 dias

Hi,

Thank you so much for your kind feedback. We truly appreciate you taking the time to share your experience.

We're very happy to hear that Steph was able to assist you promptly while remaining cordial and professional throughout the process. Providing efficient support and making sure our customers feel heard and satisfied is always our goal.

Your feedback means a lot to us, and we’re grateful for the opportunity to assist you. If you ever need anything else in the future.

Warm regards,
Tavio

Resposta da Buytavio

Publicado há 5 dias

Hi Donna,

Thank you so much for your kind feedback. We’re glad to hear that Steph was prompt, courteous, and able to assist you quickly and efficiently.

Providing a smooth and hassle free experience is always our goal, and we truly appreciate you taking the time to share your experience with us. Please feel free to reach out anytime if we can help again in the future!

Warm regards,
Tavio

Resposta da Buytavio

Atualizado há 5 dias

Hi Cher,

We're really glad to hear that Steph was able to take your concern seriously and help put your mind at ease. It’s always our goal to make sure every issue is handled promptly and with care, so you feel supported throughout the process. Your feedback shows that Steph was able to do exactly that, and we truly appreciate you taking the time to share your experience.

Thank you again for highlighting the support you received. We understand how important it is to feel heard and reassured when concerns come up, and we’re happy Steph was able to resolve things for you effectively. If you need anything further in the future, we’re always here to help.

Warm regards,
Tavio Team

Resposta da Buytavio

Há 2 dias

Hi Erica,

We’re sorry to hear about your experience and appreciate you bringing this to our attention. We understand your concerns regarding the product quality (including the scent, consistency, and packaging), the delay in delivery, and the frustration caused by the subscription and the timing of the subsequent shipment while you were away. This is not the experience we aim to provide, and we take your feedback seriously.

We’d like to look into this right away and make things right for you. If it’s okay with you, we can review your account in full, cancel any remaining subscription activity, and process the appropriate refunds. Please email us at info@buytavio.com so our team can assist you directly and resolve everything as quickly as possible.

We appreciate the opportunity to address this for you and hope to restore your confidence in our service.

Warm regarding
Tavio

Resposta da Buytavio

Há 3 dias

Hi Annette,

We sincerely apologize for the frustration and disappointment you experienced with your order. We understand how upsetting it was to receive delivery confirmation despite not receiving the package, especially after the long wait and repeated follow-ups regarding your refund.

To make things right, I’ve gone ahead and processed a full refund for your order. We truly appreciate your feedback and regret that your experience did not meet expectations. Thank you for your patience, and we wish you all the best moving forward.

Warm regards,
Tavio

Resposta da Buytavio

Há 3 dias

Hi Linda,

Thank you for reaching out and for returning the items. We understand your concern regarding the refund, and we appreciate your patience throughout the process.

We’ve gone ahead and reviewed everything on our end, and we’re glad to confirm that your refund has now been processed successfully. Please allow a few business days for the funds to reflect back to your original payment method, depending on your bank or payment provider.

We truly appreciate the opportunity to make this right. If there’s anything else we can assist you with, please don’t hesitate to reach out. We hope to regain your trust and provide you with a much better experience in the future.

Warm regards,
Tavio

Resposta da Buytavio

Há 3 dias

Hi Yvonne,

We sincerely apologize for the frustration you experienced with the subscription and cancellation process. We understand how upsetting it was to receive another shipment after requesting cancellation, and we appreciate you bringing this to our attention.

We’ve reviewed your case, processed your full refund, and fully canceled the subscription, so no further orders or charges will occur.

Thank you for your feedback. If you ever need additional assistance, please feel free to reach out. We truly hope to regain your trust in the future.

Warm regards,
Tavio

Resposta da Buytavio

Há 6 dias

Hi Carol,

Thank you for sharing your experience. We truly appreciate your kind words and are glad to hear that you’ve felt well supported and cared for.

It means a lot to know that our customer focused approach has made a positive impression on you. We always aim to be attentive, responsive, and genuinely helpful, so your feedback is very encouraging for the team.

We appreciate you taking the time to leave this review and for being part of our community.

Warm regards,
Tavio

Resposta da Buytavio

Há 6 dias

Hi Ellie,

Thank you for sharing your experience. We truly appreciate your kind words about the quick support you received from Glide and how it helped ease your stress while resolving your issue.

It means a lot to know you felt well cared for and respected throughout the process. Providing responsive and supportive assistance is very important to us, and we’re glad we could meet your expectations.

We appreciate your trust and look forward to continuing to support you whenever you need us.

Warm regards,
Tavio

Resposta da Buytavio

Há 6 dias

Hi Leigh,

Thank you for sharing your concerns. I’m truly sorry to hear about your experience and understand your frustration regarding the subscription, unexpected charges, and delays in cancellation. I apologize for the inconvenience this has caused you.

I have now reviewed your account and taken immediate action. Your subscription has been fully canceled, and I’ve ensured that no further recurring orders or charges will be processed. I’ve also gone ahead and issued a refund for the recent charge to help make things right.

We sincerely regret the experience you’ve had and appreciate you bringing this to our attention. If you need anything else, please don’t hesitate to reach out. We hope to regain your trust in the future.

Warm regards,
Tavio

Resposta da Buytavio

Há 7 dias

Hi Tammy,

Thank you so much for your kind words and for taking the time to share your experience with us. We’re truly happy to hear that Glide was able to provide you with attentive, timely, and supportive assistance throughout the process.

Your feedback means a lot to our team, and we’ll be sure to pass along your appreciation to Glide. We’re grateful for the opportunity to assist you, and we look forward to serving you again in the future!

Warm regards,
Tavio