Buytavio Avaliações 182

Resposta da Buytavio

Há 6 dias

Hi Leigh,

Thank you for sharing your concerns. I’m truly sorry to hear about your experience and understand your frustration regarding the subscription, unexpected charges, and delays in cancellation. I apologize for the inconvenience this has caused you.

I have now reviewed your account and taken immediate action. Your subscription has been fully canceled, and I’ve ensured that no further recurring orders or charges will be processed. I’ve also gone ahead and issued a refund for the recent charge to help make things right.

We sincerely regret the experience you’ve had and appreciate you bringing this to our attention. If you need anything else, please don’t hesitate to reach out. We hope to regain your trust in the future.

Warm regards,
Tavio

Resposta da Buytavio

9 de mai. de 2026

Hi Tammy,

Thank you so much for your kind words and for taking the time to share your experience with us. We’re truly happy to hear that Glide was able to provide you with attentive, timely, and supportive assistance throughout the process.

Your feedback means a lot to our team, and we’ll be sure to pass along your appreciation to Glide. We’re grateful for the opportunity to assist you, and we look forward to serving you again in the future!

Warm regards,
Tavio

Resposta da Buytavio

Atualizado em 9 de mai. de 2026

Hi Joanne,

Thank you for taking the time to share your feedback. We’re glad to hear that Steph was able to support you and that her warmth and genuine care made a positive difference in your experience while resolving your issue.

Your kind words mean a lot, and we’ll be sure to pass your appreciation along to her. We truly value your trust and are always here if you need any further assistance.

Warm regards,
Tavio

Resposta da Buytavio

9 de mai. de 2026

Hi Deb,

Thank you so much for your thoughtful feedback and for taking the time to share your experience with us. We’re truly happy to hear that Christia was able to provide the help and support you needed. Delivering caring, attentive, and efficient service is always our goal, so it means a great deal to know that your experience reflected that.

Your kindwords and appreciation will certainly be hsares with Christia, As we know they will Mean a lot to her. Feedback like yours motivates our team to continue providing the best possible service to all of our customers.

Thank you again for your support and trust in us. We look forward to assisting you again whenever you need us!

Warm regards,
Tavio

Resposta da Buytavio

Há 3 dias

Hi Roberta,

Thank you for sharing your feedback, and we’re sorry to hear about your disappointment with the size and fill level of the castor oil bottle. We understand how frustrating it can be when a product does not meet expectations in terms of value or quantity, and we appreciate you bringing this to our attention.

We’ve carefully reviewed your case and have processed a full refund for your order. We’ve also ensured that no automatic or recurring orders will take place moving forward.

Your comments will be shared with our team as we continue working to improve both our products and customer experience. If there’s anything else we can assist you with, please don’t hesitate to reach out.

Warm regards,
Tavio

Resposta da Buytavio

8 de mai. de 2026

Hi Alan,

Thank you so much for sharing your experience with us! We’re very sorry to hear there was a small issue, but we’re glad that Louren was able to step in and resolve everything quickly and to your satisfaction.

Providing fast, caring, and reliable support is always our goal, and your kind words truly mean a lot to us. We’ll be sure to pass your feedback along to Louren and the rest of our team.

Thank you again for your support and for giving us the opportunity to help!

Warm regards,
Tavio

Resposta da Buytavio

8 de mai. de 2026

HI Patricia,

Thank you so much for sharing your experience with us! We’re delighted to hear that Lauren was able to handle your questions with care and professionalism. Providing helpful, attentive support is always our goal, and it’s wonderful to know she made a positive impression.

We truly appreciate your kind words and your support. Feedback like yours means a lot to our team, and we’ll be sure to pass along your recognition to Lauren. Thank you again for choosing us.

Warm regards,
Tavio

Resposta da Buytavio

Há 3 dias

Hi Deborah,

Thank you for sharing your feedback with us. We’re glad to hear our customer service team was friendly and that the discount offer was appreciated.

We also understand your frustration about not receiving a reminder before the subscription order was processed. We appreciate you bringing this to our attention, as we know how important clear communication is for recurring orders.

We’re sorry the product did not meet your expectations in terms of size and value. Thank you again for your honest feedback and for sharing your experience with us.

Warm regards,
Tavio

Resposta da Buytavio

Atualizado em 8 de mai. de 2026

Hi,

Thank you so much for your kind words and for taking the time to share your experience with us! We’re very happy to hear that Louren was able to assist you in such a helpful and polite manner while successfully resolving your concern.

Our team always strives to provide friendly, efficient, and reliable support, so it truly means a lot to know that Louren made a positive impression during your interaction. We’ll be sure to share your wonderful feedback with her, as recognition like this greatly encourages our team.

We sincerely appreciate your support and thank you for choosing us. Please know that we’re always here whenever you need assistance in the future!

Warm regards,
Tavio

Resposta da Buytavio

8 de mai. de 2026

Hi Frank,

Thank you so much for sharing your experience with us! We’re truly happy to hear that you felt cared for and supported throughout the process. Customer satisfactionis always our priority, and we’re glad Anna was able to assist you, address your concerns about the monthly subscription, and find a solution that made you happy.

Your kind words and feedback mean a lot to our team, and we appreciate you giving us the opportunity to make things right. Thank you again for your support and for being part of our community!

Warm regards,
Tavio

Resposta da Buytavio

8 de mai. de 2026

Hi Leah,

Thank you so much for your kind words and for taking the time to share your experience with us. We’re truly happy to hear that Kris was able to assist you with clear communication, consistent follow-up, and a smooth resolution to your concern.

Providing excellent customer support is very important to us, and your feedback means a lot to our team. We’ll be sure to share your appreciation with Kris.

Thank you again for your support, and please don’t hesitate to reach out if you ever need assistance in the future.

Warm regards,
Tavio

Resposta da Buytavio

Atualizado em 8 de mai. de 2026

Hi Laurie,

Thank you so much for your kind words and for taking the time to share your experience with us. We're delighted to hear that Juliene was able to assist you patiently and resolve your concern efficiently.

Providing helpful, caring, and reliable support is very important to us, and we’re happy to know Juliene made such a positive impression through her time and effort. We’ll be sure to share your feedback with her and the rest of our team.

Thank you again for choosing Tavio. We truly appreciate your support and look forward to serving you again in the future!

Warm regards,
Tavio

Resposta da Buytavio

Publicado em 8 de mai. de 2026

Hi Kathy,

Thank you for reaching out and for sharing your concerns. I sincerely apologize for the issues you experienced regarding the product expectations, scent, packaging, pricing, auto-charge, and the delay in response, as well as the impact this has had on your trust.

I have gone through your request and can confirm that a full refund has been processed, and your subscription has been cancelled immediately so you will not be charged again.

I’m truly sorry again for the inconvenience this has caused. We appreciate your feedback and hope to have the opportunity to serve you better and regain your trust in the future.

Warm regards,
Tavio

Resposta da Buytavio

7 de mai. de 2026

Hi Samantha,

Thank you so much for your wonderful feedback and for taking the time to share your experience with us! We’re truly delighted to hear that Juliene was able to provide you with such helpful, efficient, and attentive assistance. Knowing that she made your experience smooth and pleasant means a great deal to our team.

At Tavio, we always strive to provide customer service that is friendly, professional, and supportive, so it’s incredibly rewarding to know that Juliene delivered exactly that during your interaction. We’ll be sure to personally share your kind words with her, as recognition like this truly motivates our team to continue giving their very best every day.

Thank you once again for your trust, support, and thoughtful review. We sincerely appreciate you being part of the Tavio family, and we look forward to assisting you again whenever you need us!

Warm regards,
Tavio

Resposta da Buytavio

Há 3 dias

Hi Alexandra,

I’m really sorry to hear about the unexpected charge and how frustrating this has been. I understand your concern, especially when it feels like a subscription was added without clear intent.

I’ve checked your account and confirmed the recent charge was connected to an active subscription from your original order. I’ve now canceled it so no further charges will be made.

I’ve also initiated a refund request for the recent charge. You should see the funds returned to your original payment method within a few business days, depending on your bank.

We appreciate your feedback. It’s important and helps us improve how we communicate subscription terms more clearly.

Warm regards,
Tavio

Resposta da Buytavio

Há 2 dias

Hi Tammy,

Thank you for reaching out, and I’m very sorry for the inconvenience and frustration caused by the unexpected order and lack of response. I understand how concerning this must be.

I want to confirm that we have processed a full refund for the charges and cancelled the subscription linked to your account. No further recurring or unwanted orders will be placed going forward.

We regret that this was your experience and appreciate you bringing it to our attention. If you need any further assistance, we’re here to help.

Warm regards,
Tavio

Resposta da Buytavio

7 de mai. de 2026

Hi,

We understand how frustrating it can be to feel enrolled in a subscription unexpectedly and to have difficulty reaching support. Your concerns are completely valid, and we want to make sure this gets resolved for you as quickly as possible.

Please send us the email address associated with your order or contact us directly at info@buytavio.com so we can review your account, make things right, and assist with any refund concerns promptly. Our team is here to help.

Warm regards,
Tavio

Resposta da Buytavio

7 de mai. de 2026

Hi Libby,

Thank you so much for your kind words and for taking the time to share your experience with us. We’re very glad to hear that Juliene was able to assist you with your refund and provide the support you needed.

We truly appreciate your patience throughout the process, and your feedback means a lot to our team. We’ll be sure to share your compliments with Juliene, as she’ll be happy to know her assistance made a positive difference.

Thank you again for your support, and we hope to provide you with an even better experience in the future.

Warm regards,
Tavio

Resposta da Buytavio

Publicado em 7 de mai. de 2026

Hi Jana,

We understand how frustrating it can be to feel enrolled in a subscription unexpectedly and to have difficulty reaching support. Your concerns are completely valid, and we want to make sure this gets resolved for you as quickly as possible.

Please send us the email address associated with your order or contact us directly at info@buytavio.com so we can review your account, make things right, and assist with any refund concerns promptly. Our team is here to help.

Warm regards,
Tavio