Buytavio Avaliações 196

Resposta da Buytavio

Atualizado em 8 de mai. de 2026

Hi,

Thank you so much for your kind words and for taking the time to share your experience with us! We’re very happy to hear that Louren was able to assist you in such a helpful and polite manner while successfully resolving your concern.

Our team always strives to provide friendly, efficient, and reliable support, so it truly means a lot to know that Louren made a positive impression during your interaction. We’ll be sure to share your wonderful feedback with her, as recognition like this greatly encourages our team.

We sincerely appreciate your support and thank you for choosing us. Please know that we’re always here whenever you need assistance in the future!

Warm regards,
Tavio

Resposta da Buytavio

8 de mai. de 2026

Hi Frank,

Thank you so much for sharing your experience with us! We’re truly happy to hear that you felt cared for and supported throughout the process. Customer satisfactionis always our priority, and we’re glad Anna was able to assist you, address your concerns about the monthly subscription, and find a solution that made you happy.

Your kind words and feedback mean a lot to our team, and we appreciate you giving us the opportunity to make things right. Thank you again for your support and for being part of our community!

Warm regards,
Tavio

Resposta da Buytavio

8 de mai. de 2026

Hi Leah,

Thank you so much for your kind words and for taking the time to share your experience with us. We’re truly happy to hear that Kris was able to assist you with clear communication, consistent follow-up, and a smooth resolution to your concern.

Providing excellent customer support is very important to us, and your feedback means a lot to our team. We’ll be sure to share your appreciation with Kris.

Thank you again for your support, and please don’t hesitate to reach out if you ever need assistance in the future.

Warm regards,
Tavio

Resposta da Buytavio

Atualizado em 8 de mai. de 2026

Hi Laurie,

Thank you so much for your kind words and for taking the time to share your experience with us. We're delighted to hear that Juliene was able to assist you patiently and resolve your concern efficiently.

Providing helpful, caring, and reliable support is very important to us, and we’re happy to know Juliene made such a positive impression through her time and effort. We’ll be sure to share your feedback with her and the rest of our team.

Thank you again for choosing Tavio. We truly appreciate your support and look forward to serving you again in the future!

Warm regards,
Tavio

Resposta da Buytavio

Publicado em 8 de mai. de 2026

Hi Kathy,

Thank you for reaching out and for sharing your concerns. I sincerely apologize for the issues you experienced regarding the product expectations, scent, packaging, pricing, auto-charge, and the delay in response, as well as the impact this has had on your trust.

I have gone through your request and can confirm that a full refund has been processed, and your subscription has been cancelled immediately so you will not be charged again.

I’m truly sorry again for the inconvenience this has caused. We appreciate your feedback and hope to have the opportunity to serve you better and regain your trust in the future.

Warm regards,
Tavio

Resposta da Buytavio

7 de mai. de 2026

Hi Samantha,

Thank you so much for your wonderful feedback and for taking the time to share your experience with us! We’re truly delighted to hear that Juliene was able to provide you with such helpful, efficient, and attentive assistance. Knowing that she made your experience smooth and pleasant means a great deal to our team.

At Tavio, we always strive to provide customer service that is friendly, professional, and supportive, so it’s incredibly rewarding to know that Juliene delivered exactly that during your interaction. We’ll be sure to personally share your kind words with her, as recognition like this truly motivates our team to continue giving their very best every day.

Thank you once again for your trust, support, and thoughtful review. We sincerely appreciate you being part of the Tavio family, and we look forward to assisting you again whenever you need us!

Warm regards,
Tavio

Resposta da Buytavio

Há 5 dias

Hi Alexandra,

I’m really sorry to hear about the unexpected charge and how frustrating this has been. I understand your concern, especially when it feels like a subscription was added without clear intent.

I’ve checked your account and confirmed the recent charge was connected to an active subscription from your original order. I’ve now canceled it so no further charges will be made.

I’ve also initiated a refund request for the recent charge. You should see the funds returned to your original payment method within a few business days, depending on your bank.

We appreciate your feedback. It’s important and helps us improve how we communicate subscription terms more clearly.

Warm regards,
Tavio

Resposta da Buytavio

Há 4 dias

Hi Tammy,

Thank you for reaching out, and I’m very sorry for the inconvenience and frustration caused by the unexpected order and lack of response. I understand how concerning this must be.

I want to confirm that we have processed a full refund for the charges and cancelled the subscription linked to your account. No further recurring or unwanted orders will be placed going forward.

We regret that this was your experience and appreciate you bringing it to our attention. If you need any further assistance, we’re here to help.

Warm regards,
Tavio

Resposta da Buytavio

7 de mai. de 2026

Hi,

We understand how frustrating it can be to feel enrolled in a subscription unexpectedly and to have difficulty reaching support. Your concerns are completely valid, and we want to make sure this gets resolved for you as quickly as possible.

Please send us the email address associated with your order or contact us directly at info@buytavio.com so we can review your account, make things right, and assist with any refund concerns promptly. Our team is here to help.

Warm regards,
Tavio

Resposta da Buytavio

7 de mai. de 2026

Hi Libby,

Thank you so much for your kind words and for taking the time to share your experience with us. We’re very glad to hear that Juliene was able to assist you with your refund and provide the support you needed.

We truly appreciate your patience throughout the process, and your feedback means a lot to our team. We’ll be sure to share your compliments with Juliene, as she’ll be happy to know her assistance made a positive difference.

Thank you again for your support, and we hope to provide you with an even better experience in the future.

Warm regards,
Tavio

Resposta da Buytavio

Publicado em 7 de mai. de 2026

Hi Jana,

We understand how frustrating it can be to feel enrolled in a subscription unexpectedly and to have difficulty reaching support. Your concerns are completely valid, and we want to make sure this gets resolved for you as quickly as possible.

Please send us the email address associated with your order or contact us directly at info@buytavio.com so we can review your account, make things right, and assist with any refund concerns promptly. Our team is here to help.

Warm regards,
Tavio

Resposta da Buytavio

6 de mai. de 2026

Hi Sonia,

Thank you for your kind words and for taking the time to share your experience.

We’re glad to hear that you found our customer service attentive and that Ana was able to assist you quickly and professionally. We will be sure to pass along your appreciation to her. She will be very pleased to hear your feedback.

We truly value your support and are always here if you need any further assistance in the future.

Warm regards,
Tavio

Resposta da Buytavio

6 de mai. de 2026

Hi Nele,

Thank you for reaching out and for sharing your concern. I understand how unsettling it must feel to receive an order confirmation for something you did not place, especially given your previous experience with a similar situation elsewhere. Your concern is completely valid, and we take this very seriously.

We’ve carefully reviewed your account and can confirm that we have cancelled any active subscription linked to your details to ensure there are no further orders or charges moving forward.

We sincerely apologize for the inconvenience and the concern this has caused. We truly value your trust and appreciate you bringing this to our attention. If there’s anything else you need or if you have any further questions, we’re here to help.

Warm regards,
Tavio

Resposta da Buytavio

6 de mai. de 2026

Hi,

We understand your concerns regarding the subscription, pricing, lack of clarity at checkout, and the difficulties you experienced with both the product and the pack design. It’s also clear that our delayed response to your emails has added to your frustration, and we’re sorry for that experience.

To make things right, we have already processed a full refund for your order and cancelled your subscription so no further recurring charges or shipments will occur. We also recognize your feedback about the castor oil pack being bulky and not comfortable for extended use, and we will be sharing this with our product team for review and improvement.

We appreciate you taking the time to share your experience, as it helps us identify where we need to do better for all customers.

Warm regards,
Tavio

Resposta da Buytavio

6 de mai. de 2026

Hi,

We’re truly sorry to hear about your experience and understand how frustrating it must have been to see an unexpected charge, especially when the subscription was not clearly communicated on your order. We also recognize how confusing it can be to see different billing names like tavio, buytavio, and sp tavio, and we sincerely apologize for the lack of clarity.

To ensure we’re looking at the correct account and resolving everything accurately, could you please email us using the same email address you used when placing your order at info@buytavio.com?

This will allow us to quickly locate your order details and confirm all actions taken, including your refund and subscription cancellation.

Warm regards,
Tavio

Resposta da Buytavio

6 de mai. de 2026

Hi Sonia,

Thank you for sharing your experience and feedback.

We truly appreciate your kind words about Julien being prompt, courteous, and professional in responding to your emails. We’re glad to hear your concerns were handled in a timely and respectful manner, as we strive to provide consistent and reliable support to every customer.

Your feedback means a lot to us and helps reinforce the standards we aim to maintain across our team. If there’s anything further you need assistance with, we’re always here to help.

Warm regards,
Tavio

Resposta da Buytavio

6 de mai. de 2026

Hi Vanda,

Thank you for sharing your experience with us. We’re very pleased to hear that you are happy with your Tavio product and that everything met your expectations.

We also appreciate your recognition of Steph’s support. She will be glad to know her professionalism, responsiveness, and assistance made a positive difference for you. Providing timely and helpful service is something we strive for in every interaction.

Your feedback means a lot to our team, and it helps us continue to improve both our products and customer experience. We’re grateful for your support and are happy to have you as part of the Tavio community.

Warm regards,
Tavio

Resposta da Buytavio

6 de mai. de 2026

Hi Jax,

We’re really sorry to hear that your original bottle of castor oil arrived broken, and we appreciate you taking the time to let us know about it. It’s great to hear that Tavio was able to assist you promptly and that a replacement has now been delivered to you.

We’re especially glad to hear your kind words about Tavio and Mitch. We’ll be sure to pass along your feedback to them, as it will mean a lot. Thank you again for your patience and for giving us the opportunity to make this right. We truly appreciate your support.

Warm regards,
Tavio

Resposta da Buytavio

5 de mai. de 2026

Hi Andrea,

Thank you so much for your kind words! We're really glad to hear that your experience was smooth and pleasant, that’s exactly what we aim for.

Ana will be delighted to know her support made such a positive impact. We truly appreciate you taking the time to share this, and we’ll be sure to pass your feedback along to her.

If there’s ever anything else you need, we’re always here to help.

Warm regards,
Tavio