The order took so long to ship that I decided to cancel it. I contacted the company via their e-mail and explained the issue, they responded that same day and initiated a refund back to my CC. I rec... Ver mais
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Veja o que dizem as avaliações
Thank you Albey for taking care of canceling my subscription. Due to death in family I have not been able to try out my initial order and appreciate that you were able to cancel my subscription I o... Ver mais
Apparently, there was a glitch in their system which put me in autoship of one of their products which I previously ordered. I contacted them immediately and Steph was very kind and efficiently solved... Ver mais
Their castor oil has the smell and consistency of baby oil. Its white and very water like. Normal castor oil is MUCH thicker, tinted yellow. Besides taking over 2 months to arrive after ordering,... Ver mais
A empresa respondeu
3,9
Muito Bom
220 avaliações
Respondeu a 85% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
The bottle of castor oil was SMALL
The bottle of castor oil was so small and filled to about 2/3 full.
Very disappointed due to the price.
8 de maio de 2026
Avaliação não solicitada
Resposta da Buytavio
Hi Roberta,
Thank you for sharing your feedback, and we’re sorry to hear about your disappointment with the size and fill level of the castor oil bottle. We understand how frustrating it can be when a product does not meet expectations in terms of value or quantity, and we appreciate you bringing this to our attention.
We’ve carefully reviewed your case and have processed a full refund for your order. We’ve also ensured that no automatic or recurring orders will take place moving forward.
Your comments will be shared with our team as we continue working to improve both our products and customer experience. If there’s anything else we can assist you with, please don’t hesitate to reach out.
Warm regards,
Tavio
small snafu got handled…
I had a small snafu and it got handled by Louren , in customer service, very quickly, and to my satisfaction!
8 de maio de 2026
Avaliação não solicitada
Resposta da Buytavio
Hi Alan,
Thank you so much for sharing your experience with us! We’re very sorry to hear there was a small issue, but we’re glad that Louren was able to step in and resolve everything quickly and to your satisfaction.
Providing fast, caring, and reliable support is always our goal, and your kind words truly mean a lot to us. We’ll be sure to pass your feedback along to Louren and the rest of our team.
Thank you again for your support and for giving us the opportunity to help!
Warm regards,
Tavio
Lauren was great
Lauren was great! appreciate how she handled my questions.
8 de maio de 2026
Avaliação não solicitada
Resposta da Buytavio
HI Patricia,
Thank you so much for sharing your experience with us! We’re delighted to hear that Lauren was able to handle your questions with care and professionalism. Providing helpful, attentive support is always our goal, and it’s wonderful to know she made a positive impression.
We truly appreciate your kind words and your support. Feedback like yours means a lot to our team, and we’ll be sure to pass along your recognition to Lauren. Thank you again for choosing us.
Warm regards,
Tavio
Customer service was friendly and…
Customer service was friendly and offered an optional discount of 15% on the order. That was unexpected and appreciated. I gave a 4-star review because the company did not send me a warning that the subscription order was upcoming. I could have cancelled the subscription and avoided all of this trouble.
Also, the product is not worth the price. It was only a 6-8 oz bottle. You can get quality caster oil for much less on Amazon.
8 de maio de 2026
Avaliação não solicitada
Resposta da Buytavio
Hi Deborah,
Thank you for sharing your feedback with us. We’re glad to hear our customer service team was friendly and that the discount offer was appreciated.
We also understand your frustration about not receiving a reminder before the subscription order was processed. We appreciate you bringing this to our attention, as we know how important clear communication is for recurring orders.
We’re sorry the product did not meet your expectations in terms of size and value. Thank you again for your honest feedback and for sharing your experience with us.
Warm regards,
Tavio
Louren was very helpful and polite
Louren was very helpful and polite, she sorted my problem successfully
8 de maio de 2026
Avaliação não solicitada
Resposta da Buytavio
Hi,
Thank you so much for your kind words and for taking the time to share your experience with us! We’re very happy to hear that Louren was able to assist you in such a helpful and polite manner while successfully resolving your concern.
Our team always strives to provide friendly, efficient, and reliable support, so it truly means a lot to know that Louren made a positive impression during your interaction. We’ll be sure to share your wonderful feedback with her, as recognition like this greatly encourages our team.
We sincerely appreciate your support and thank you for choosing us. Please know that we’re always here whenever you need assistance in the future!
Warm regards,
Tavio
Nice experience...they seem to really…
Nice experience..Well first of all they seem to really care that you're happy with the purchase. They also realized that I did not really want to be on thlerr monthly list. So Anna went to work and gave me an offer I can't refuse! And I'm happy with that offer !
7 de maio de 2026
Avaliação não solicitada
Resposta da Buytavio
Hi Frank,
Thank you so much for sharing your experience with us! We’re truly happy to hear that you felt cared for and supported throughout the process. Customer satisfactionis always our priority, and we’re glad Anna was able to assist you, address your concerns about the monthly subscription, and find a solution that made you happy.
Your kind words and feedback mean a lot to our team, and we appreciate you giving us the opportunity to make things right. Thank you again for your support and for being part of our community!
Warm regards,
Tavio
Kris was very helpful with, resolving my subscription issue
Kris was very helpful with communication, follow-up and resolution of my query. Thank you Kris for a smooth process
8 de maio de 2026
Avaliação não solicitada
Resposta da Buytavio
Hi Leah,
Thank you so much for your kind words and for taking the time to share your experience with us. We’re truly happy to hear that Kris was able to assist you with clear communication, consistent follow-up, and a smooth resolution to your concern.
Providing excellent customer support is very important to us, and your feedback means a lot to our team. We’ll be sure to share your appreciation with Kris.
Thank you again for your support, and please don’t hesitate to reach out if you ever need assistance in the future.
Warm regards,
Tavio
I had a very good experience with a…
I had a very good experience with a customer service rep at Tavio named Juliene. She was patient and helped solve my issue efficiently. I appreciated her time and effort.
7 de maio de 2026
Avaliação não solicitada
Resposta da Buytavio
Hi Laurie,
Thank you so much for your kind words and for taking the time to share your experience with us. We're delighted to hear that Juliene was able to assist you patiently and resolve your concern efficiently.
Providing helpful, caring, and reliable support is very important to us, and we’re happy to know Juliene made such a positive impression through her time and effort. We’ll be sure to share your feedback with her and the rest of our team.
Thank you again for choosing Tavio. We truly appreciate your support and look forward to serving you again in the future!
Warm regards,
Tavio
auto ship
I ordered thinking it was organic Castor Oil but it does have a scent, the ingredients don't show fragrance.
Now I'm concerned about the castor oil quality.
the wrap is way too heavy,not practical.
The Castor Oil is over priced.
Is it true the product is from China?
Amazon is a lot less money.
I also was auto- charged, I did not know they had that on the 1st order.
I would like to return the 1st order.
I sent several emails & have not heard back as yet.
I will have to contact my credit card company.
this has discouraged me from ordering online.
Automatically charging is no way to build trust.
I hope to hear back soon from Tavio customer service so my credit card Does Not get charged again.
7 de maio de 2026
Avaliação não solicitada
Resposta da Buytavio
Hi Kathy,
Thank you for reaching out and for sharing your concerns. I sincerely apologize for the issues you experienced regarding the product expectations, scent, packaging, pricing, auto-charge, and the delay in response, as well as the impact this has had on your trust.
I have gone through your request and can confirm that a full refund has been processed, and your subscription has been cancelled immediately so you will not be charged again.
I’m truly sorry again for the inconvenience this has caused. We appreciate your feedback and hope to have the opportunity to serve you better and regain your trust in the future.
Warm regards,
Tavio
Great help with Juliene
Juliene was so helpful and efficient. It was a pleasure having her to assist!
5 de maio de 2026
Avaliação não solicitada
Resposta da Buytavio
Hi Samantha,
Thank you so much for your wonderful feedback and for taking the time to share your experience with us! We’re truly delighted to hear that Juliene was able to provide you with such helpful, efficient, and attentive assistance. Knowing that she made your experience smooth and pleasant means a great deal to our team.
At Tavio, we always strive to provide customer service that is friendly, professional, and supportive, so it’s incredibly rewarding to know that Juliene delivered exactly that during your interaction. We’ll be sure to personally share your kind words with her, as recognition like this truly motivates our team to continue giving their very best every day.
Thank you once again for your trust, support, and thoughtful review. We sincerely appreciate you being part of the Tavio family, and we look forward to assisting you again whenever you need us!
Warm regards,
Tavio
I ordered a castor oil & wrap bundle…
I ordered a castor oil & wrap bundle which is fine. I’ve just been charged again for a new order which I never requested. Im so sick of these sites adding you to subscriptions you’ve never requested.
7 de maio de 2026
Avaliação não solicitada
Resposta da Buytavio
Hi Alexandra,
I’m really sorry to hear about the unexpected charge and how frustrating this has been. I understand your concern, especially when it feels like a subscription was added without clear intent.
I’ve checked your account and confirmed the recent charge was connected to an active subscription from your original order. I’ve now canceled it so no further charges will be made.
I’ve also initiated a refund request for the recent charge. You should see the funds returned to your original payment method within a few business days, depending on your bank.
We appreciate your feedback. It’s important and helps us improve how we communicate subscription terms more clearly.
Warm regards,
Tavio
I ordered two bottle of castle oil two…
I ordered two bottle of castle oil two months ago. No subscription at all. And then I get a notice of another two bottles coming at a dearer price which I never ordered. I have sent lots of emails messages but no reply. I will never use these people again. Not happy.
6 de maio de 2026
Avaliação não solicitada
Resposta da Buytavio
Hi Tammy,
Thank you for reaching out, and I’m very sorry for the inconvenience and frustration caused by the unexpected order and lack of response. I understand how concerning this must be.
I want to confirm that we have processed a full refund for the charges and cancelled the subscription linked to your account. No further recurring or unwanted orders will be placed going forward.
We regret that this was your experience and appreciate you bringing it to our attention. If you need any further assistance, we’re here to help.
Warm regards,
Tavio
How to cancel
I have received an email about an order being shipped because of a subscription, I did not sign up for a subscription. I like to buy product as I need and not on a subscription. The website has me going in circles with emails trying to cancel subscription. No one has replied to me. I guess the next step will be to call bank and block. Does anyone have a phone number where I can speak to an actual person?
5 de maio de 2026
Avaliação não solicitada
Resposta da Buytavio
Hi,
We understand how frustrating it can be to feel enrolled in a subscription unexpectedly and to have difficulty reaching support. Your concerns are completely valid, and we want to make sure this gets resolved for you as quickly as possible.
Please send us the email address associated with your order or contact us directly at info@buytavio.com so we can review your account, make things right, and assist with any refund concerns promptly. Our team is here to help.
Warm regards,
Tavio
Customer service
Juliene was very helpful with getting my refund. Thank you‼️
6 de maio de 2026
Avaliação não solicitada
Resposta da Buytavio
Hi Libby,
Thank you so much for your kind words and for taking the time to share your experience with us. We’re very glad to hear that Juliene was able to assist you with your refund and provide the support you needed.
We truly appreciate your patience throughout the process, and your feedback means a lot to our team. We’ll be sure to share your compliments with Juliene, as she’ll be happy to know her assistance made a positive difference.
Thank you again for your support, and we hope to provide you with an even better experience in the future.
Warm regards,
Tavio
Tavio put me on a SUBSCRIPTION
Tavio put me on a subscription, unknown to me. They have reached out, and I have hope it will be resolved quickly.
5 de maio de 2026
Avaliação não solicitada
Resposta da Buytavio
Hi Jana,
We understand how frustrating it can be to feel enrolled in a subscription unexpectedly and to have difficulty reaching support. Your concerns are completely valid, and we want to make sure this gets resolved for you as quickly as possible.
Please send us the email address associated with your order or contact us directly at info@buytavio.com so we can review your account, make things right, and assist with any refund concerns promptly. Our team is here to help.
Warm regards,
Tavio
COMPLETE SCAM
COMPLETE SCAM
They set you up on an automatic subscription and now no one answers my emails!!! When i was inquiring before purchasing they answered right away and asked for a review before it even came in and thats how i knew something was weird....
I got charged 114 bucks for new oil thats not even organic!! it smells so fruity .. this is not organic !
DO NOT ORDER FROM HERE
6 de maio de 2026
Avaliação não solicitada
I appreciate the great attention...
I appreciate the great and attentive customer service that Tavio provides to their customers. I would like to give special thanks to the professional and helpful customer service Tavio representative, Ana. Thank you Ana, for your quick and friendly response(s) to me regarding my recent correspondence(s) to Tavio. Thank you, Ana.
6 de maio de 2026
Avaliação não solicitada
Resposta da Buytavio
Hi Sonia,
Thank you for your kind words and for taking the time to share your experience.
We’re glad to hear that you found our customer service attentive and that Ana was able to assist you quickly and professionally. We will be sure to pass along your appreciation to her. She will be very pleased to hear your feedback.
We truly value your support and are always here if you need any further assistance in the future.
Warm regards,
Tavio
Good communication
I ordered castor oil a few months ago (no complaints about that one) but today I got an email thanking me for an order which I not make. Waiting for their email reply. This is unacceptable. I’ve had a similar experience with another company recently. This is a growing scam.Added update: Got a reply the following day. I’m pleased with the reply email from Steph the day after I emailed them and my order has been canceled and a refund is in the way. 5 stars for Steph!
6 de maio de 2026
Avaliação não solicitada
Resposta da Buytavio
Hi Nele,
Thank you for reaching out and for sharing your concern. I understand how unsettling it must feel to receive an order confirmation for something you did not place, especially given your previous experience with a similar situation elsewhere. Your concern is completely valid, and we take this very seriously.
We’ve carefully reviewed your account and can confirm that we have cancelled any active subscription linked to your details to ensure there are no further orders or charges moving forward.
We sincerely apologize for the inconvenience and the concern this has caused. We truly value your trust and appreciate you bringing this to our attention. If there’s anything else you need or if you have any further questions, we’re here to help.
Warm regards,
Tavio
I am only giving two stars because of…
I am only giving two stars because of their dishonest subscription service. I do not recall ever seeing anything when I ordered that this is a subscription. $40 for a small bottle of castor oil seems expensive to me. They have ignored my emails so far. I also ordered their castor oil pack but it is heavy and bulky and I only was able to wear it to bed one night.
Update: I received a response via Trustpilot that they were going to credit me my subscription order. Today I received an email saying that they couldn't credit my order. Not sure what to believe?
Update 2: I sent Louren a screen shot of their original response and he has refunded me the full amount. Thank you Louren!
4 de maio de 2026
Avaliação não solicitada
Resposta da Buytavio
Hi,
We understand your concerns regarding the subscription, pricing, lack of clarity at checkout, and the difficulties you experienced with both the product and the pack design. It’s also clear that our delayed response to your emails has added to your frustration, and we’re sorry for that experience.
To make things right, we have already processed a full refund for your order and cancelled your subscription so no further recurring charges or shipments will occur. We also recognize your feedback about the castor oil pack being bulky and not comfortable for extended use, and we will be sharing this with our product team for review and improvement.
We appreciate you taking the time to share your experience, as it helps us identify where we need to do better for all customers.
Warm regards,
Tavio
I ordered many products on Feb 15 and…
I ordered many products on Feb 15 and haven’t received them yet . Mitch is useless and the tracking number they gave me was stolen from USPS . I checked with the post office and the package I ordered was more than 3 ounces and that was the tracking number they gave me . This is a foreign company and they scam people !!! RUN donot order this product !! I have taken this up with my credit card company and they will
Deal with them…
15 de fevereiro de 2026
Avaliação não solicitada
Resposta da Buytavio
Hi,
We’re truly sorry to hear about your experience and understand how frustrating it must have been to see an unexpected charge, especially when the subscription was not clearly communicated on your order. We also recognize how confusing it can be to see different billing names like tavio, buytavio, and sp tavio, and we sincerely apologize for the lack of clarity.
To ensure we’re looking at the correct account and resolving everything accurately, could you please email us using the same email address you used when placing your order at info@buytavio.com?
This will allow us to quickly locate your order details and confirm all actions taken, including your refund and subscription cancellation.
Warm regards,
Tavio
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