The order took so long to ship that I decided to cancel it. I contacted the company via their e-mail and explained the issue, they responded that same day and initiated a refund back to my CC. I rec... Ver mais
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Veja o que dizem as avaliações
Thank you Albey for taking care of canceling my subscription. Due to death in family I have not been able to try out my initial order and appreciate that you were able to cancel my subscription I o... Ver mais
Apparently, there was a glitch in their system which put me in autoship of one of their products which I previously ordered. I contacted them immediately and Steph was very kind and efficiently solved... Ver mais
Their castor oil has the smell and consistency of baby oil. Its white and very water like. Normal castor oil is MUCH thicker, tinted yellow. Besides taking over 2 months to arrive after ordering,... Ver mais
A empresa respondeu
3,9
Muito Bom
220 avaliações
Respondeu a 85% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Julien was prompt
Julien was prompt, certeous and professional in response to my emails.
4 de maio de 2026
Avaliação não solicitada
Resposta da Buytavio
Hi Sonia,
Thank you for sharing your experience and feedback.
We truly appreciate your kind words about Julien being prompt, courteous, and professional in responding to your emails. We’re glad to hear your concerns were handled in a timely and respectful manner, as we strive to provide consistent and reliable support to every customer.
Your feedback means a lot to us and helps reinforce the standards we aim to maintain across our team. If there’s anything further you need assistance with, we’re always here to help.
Warm regards,
Tavio
Service & product are exceptional!
I am very happy with the product I received from Tavio. When I needed to reach out for some assistance, Steph was professional, helpful and quick to respond. Thank you from a very satisfied customer!!!
5 de maio de 2026
Avaliação não solicitada
Resposta da Buytavio
Hi Vanda,
Thank you for sharing your experience with us. We’re very pleased to hear that you are happy with your Tavio product and that everything met your expectations.
We also appreciate your recognition of Steph’s support. She will be glad to know her professionalism, responsiveness, and assistance made a positive difference for you. Providing timely and helpful service is something we strive for in every interaction.
Your feedback means a lot to our team, and it helps us continue to improve both our products and customer experience. We’re grateful for your support and are happy to have you as part of the Tavio community.
Warm regards,
Tavio
My original order arrived but the…
My original order arrived but the bottle of castor oil was broken.
I alerted Tavio and I have now received a replacement bottle.
Tavio and Mitch in particular were very pleasant to deal with.
5 de maio de 2026
Avaliação não solicitada
Resposta da Buytavio
Hi Jax,
We’re really sorry to hear that your original bottle of castor oil arrived broken, and we appreciate you taking the time to let us know about it. It’s great to hear that Tavio was able to assist you promptly and that a replacement has now been delivered to you.
We’re especially glad to hear your kind words about Tavio and Mitch. We’ll be sure to pass along your feedback to them, as it will mean a lot. Thank you again for your patience and for giving us the opportunity to make this right. We truly appreciate your support.
Warm regards,
Tavio
Ana an asset to your company
Ana was very kind, helpful and efficient. She made this process pleasant. A wonderful assest to your company!
5 de maio de 2026
Avaliação não solicitada
Resposta da Buytavio
Hi Andrea,
Thank you so much for your kind words! We're really glad to hear that your experience was smooth and pleasant, that’s exactly what we aim for.
Ana will be delighted to know her support made such a positive impact. We truly appreciate you taking the time to share this, and we’ll be sure to pass your feedback along to her.
If there’s ever anything else you need, we’re always here to help.
Warm regards,
Tavio
Had a little rough patch but we got…
Had a little rough patch but we got through it and everything is all good! Thank you so much for everything and all your help!
5 de maio de 2026
Avaliação não solicitada
Resposta da Buytavio
Hi Deborah,
Thank you for your kind words and for sticking with us through that rough patch. We truly appreciate your patience while we worked to get everything sorted for you.
We understand how frustrating those moments can be, and we’re really glad we were able to turn things around and leave you with a positive experience. Your feedback means a lot to us, and it helps reassure others that we’re here to support our customers every step of the way.
If you ever need anything in the future, please don't hesitate to reach out. We're always happy to help.
Warm regards,
Tavio
I would never buy this product again
I would never buy this product again. I didn’t realize it shipped from China and it took over a month to receive my order. The worst part is while I waited I purchased handmade organic castor oil from Pretty Farm Girl. It’s thick. It isn’t scented. It’s bottled in an amber bottle - big bottle. What I received from Tavio is labeled organic castor oil. It cannot be true castor oil. It’s clear. It’s runny. And it smells like baby oil. The ingredients don’t show fragrance but it’s totally full of fragrance. This was a complete waste of time and money. The only good thing about it was waiting so long forced me to find a true and good source of castor oil packs.
4 de maio de 2026
Avaliação não solicitada
Resposta da Buytavio
Hi Ericka,
Thank you for sharing your details and feedback.
We sincerely apologize for the long shipping time and for the disappointment caused by the product not meeting your expectations, especially regarding its quality, texture, scent, and packaging.
We understand how frustrating this experience must have been. We’ve processed a full refund for your order, which should be reflected in your original payment method shortly, depending on your bank or card provider.
We truly appreciate your feedback, and we hope to have the opportunity to regain your trust in the future. We’re here if you need anything else.
Warm regards,
Tavio
This company is a scam
This company is a scam. First of all, I did make an order back in February and it took them 2 months to fulfill my order. I finally received my order but the castor oil that I received is everything but castor oil. It had a fragrance whereas it's written raw without fragrance on the bottle and it was obviously diluted in water...So basically I ended up not using it and throwing it out. A couple of months later, I noticed a transaction in my bank account saying that I bought a new bottle of castor oil. I never enrolled for a "monthly" contract with them so I messaged them to cancel this new order as I never made it myself....Still waiting for an answer at this point. Can't believe this world is full of scammers.
1 de maio de 2026
Avaliação não solicitada
Resposta da Buytavio
Hi Julien,
We’re very sorry for your experience. The long delay, receiving a product that didn’t match its description, and the unexpected charge are all completely valid concerns, and we understand how frustrating this must have been.
We’ve reviewed your case and have processed a full refund for the recent charge to make things right. Your account has also been updated to prevent any further unexpected orders, and your subscription if any has been fully canceled.
This is not the experience we want for our customers, and we’re taking your feedback seriously as we continue to improve. Thank you for bringing this to our attention.
Warm regards,
Tavio
Great product and customer service support
The customer service department is very helpful when I had a concern. Ana resolved it promptly.
I have found Tavio very helpful. I feel like I have a body detox during the night when I wear it.
4 de maio de 2026
Avaliação não solicitada
Resposta da Buytavio
Hi Susan,
Thank you for sharing your experience. We’re so glad to hear that our customer service team was able to support you when you had a concern and that Ana resolved everything promptly. Providing timely and helpful assistance is very important to us.
It’s also wonderful to know that you’re finding Tavio helpful and that it’s contributing to how you feel overall. Your feedback means a lot, and we truly appreciate you taking the time to share it with others
Warm regards,
Tavio
Customer service
I was confused about an order and had sent an email to customer service. Ana within minutes had answered my question. She was quick and had explained what the problem was and the solution. They have excellent customer service.
4 de maio de 2026
Avaliação não solicitada
Resposta da Buytavio
Hi Clavey,
Thank you for sharing your experience. We understand how confusing orders can be, and we appreciate you taking the time to reach out.
We're glad Ana was able to respond quickly, clearly explain the issue, and provide a solution that helped resolve your concern. Providing prompt, clear, and supportive service is something we always aim for, so it's great to know this came through in your experience.
Your kind feedback about our customer service truly means a lot, and we’ll be sure to pass it along to Ana and the rest of the team. If you ever need further assistance, we’re always here and happy to help.
Warm regards,
Tavio
DISHONEST
After purchasing a castor oil kit they took almost the same amount of money a month later. When queried they said it was an auto subscription. They use different versions of the TAVIO name, BUYTAVIO AND SP TAVIO. Instead of refunding me they want me to accept payment of this auto subscription that I never asked for. There was no mention of a subscription on my Order paperwork. They sent me an email asking me to subscribe to their mailing list. That is the only time I saw the word subscribe. Bad karma. They were getting away with it without being super greedy.
4 de abril de 2026
Avaliação não solicitada
Resposta da Buytavio
Hi Christina,
We’re truly sorry to hear about your experience and understand how frustrating it must have been to see an unexpected charge, especially when the subscription was not clearly communicated on your order. We also recognize how confusing it can be to see different billing names like tavio, buytavio, and sp tavio, and we sincerely apologize for the lack of clarity.
We’ve gone through your account carefully and have processed a full refund to make things right. We’ve also ensured that any active subscription has been canceled so you won’t experience any further charges moving forward.
We truly value your feedback and the opportunity to address this for you. We hope this resolution helps restore your trust in us, and we’d appreciate the chance to serve you better in the future.
Warm regards,
Tavio
I am giving 10 stars for support Mitch
I am giving five stars for support, most notably, Mitch. He addressed my concerns quickly as somehow I was put on automatic subscription. He not only canceled that subscription, he refunded money for the second shipment, which I didn’t know was attached to my first order. I only wanted one order. He straightened everything out, five stars to admit. As far as the product, Maybe get one shipment, however, much cheaper to get your own castor oil and wrap because that’s all it is, and it’s a bit pricey for that. But as far as mitch, I would give him 10 stars.
4 de maio de 2026
Avaliação não solicitada
Resposta da Buytavio
Hi Jc,
Thank you for your thoughtful and honest review. We understand how frustrating an unexpected subscription can be, and we’re really glad Mitch was able to quickly resolve everything, including canceling it and issuing your refund. Your kind words about his support mean a lot, and we will be sure to share them with him.
We also appreciate your feedback on the product and pricing. It is very helpful as we continue to improve. Thank you again for giving us the opportunity to make things right.
Warm regards,
Tavio
Kris was extremely professional and…
Kris was extremely professional and helpful.
The customer service was 5 star.
Very happy with it
The product is great too
18 de abril de 2026
Avaliação não solicitada
Resposta da Buytavio
Hi Sue,
Thank you so much for sharing your experience. We're truly glad to hear that Kris was able to assist you in a professional and helpful manner and that you received the level of customer service we aim to provide every time.
It’s also wonderful to know that you’re happy with the product itself. Feedback like yours means a lot to us and helps reassure other customers that they’re in good hands.
We appreciate your support and look forward to continuing to serve you and continuing to support you just as well in the future.
Warm regards,
Tavio
Customer service
Customer service : Terribly obnoxiously persistent to the point of borderline harassment. I had to ask 4 times to cancel over the course of a few days.
The product itself is good in containing some mess but you can get similar quality oil for so much cheaper. Just another emotional impulse predatory subscription revenue for you to set and forget and then have to fight more than you should have to.10/10 do not recommend.
2 de maio de 2026
Avaliação não solicitada
Resposta da Buytavio
Hi Jessie,
We’re very sorry to hear about your experience and understand your frustration with the repeated cancellation requests and subscription process. That is not the experience we want for our customers, and we appreciate you sharing your honest feedback.
While we’re glad the product itself was somewhat helpful, we completely respect your concerns regarding pricing and the difficulty of canceling. Please email us at info@buytavio.com so we can personally review your case, process any applicable refunds, and make things right.
We truly value your feedback and hope to have the opportunity to regain your trust in the future.
Warm regards,
Tavio
This was a reliable and trustworthy…
This was a reliable and trustworthy company to deal with!
28 de abril de 2026
Avaliação não solicitada
Resposta da Buytavio
Hi Molly,
Thank you for your kind words and for taking the time to share your experience. We truly appreciate your trust in us and are glad to hear you found our service reliable and trustworthy. Providing a smooth and dependable experience is very important to us, and it’s great to know we were able to meet your expectations.
Your feedback means a lot, and we look forward to continuing to serve you and other customers with the same level of care and commitment.
Warm regards,
Tavio
Unauthorised Subscription for Repeat Orders
Bought a wrap and caster oil bottle. It arrived THREE months later. Thought that was the end. But now they’ve set me up with a monthly subscription supply of a small bottle of caster oil. The price for this is astronomical, AND this is a fraudulent order not requested nor authorised by me, Beware of this scam - it’s widespread.
Update;
Despite my demanding that this fraudulent transaction be cancelled BuyTavio have ignored it and shipped the item. MASSIVE FRAUD - DO NOT TRUST THIS COMPANY NOR ITS DELIVERY AGENT SHOPIFY.
Update 2:
BuyTavio have deliberately failed to respond to the fraudulent order. My bank account now shows payment has been made. I repeat that this order was not generated by me. Now I have to freeze my credit card and get a replacement. This will cause massive disruption to automated online payments and I will have to go through them and update them with a new account number. In all of my decades of online purchases I have never had an unauthorised order and payment as bad as this one. BuyTavio and Shopify are the very worst I have ever experienced, BOTH ARE GUILTY OF MASSIVE FRAUD. AVOID THEM BOTH LIKE THE PLAGUE.
3 de maio de 2026
Avaliação não solicitada
Resposta da Buytavio
Hi Chris,
We sincerely apologize for the frustration and inconvenience this situation has caused you. We understand how upsetting it must be to see an order you believe was unauthorized continue despite your cancellation request, especially with the added disruption of replacing your card and updating payment details.
Please know that we take concerns like this very seriously, and we regret that your experience left you feeling unheard. Our team would appreciate the opportunity to review this matter further and work toward a resolution. Please contact us directly with your order details so we can assist you as quickly as possible.
We truly apologize again for the stress and concern caused.
Warm regards,
Christia
Tavio Team
I had to pause my subscription
I had to pause my subscription and Ivie was a huge help getting that done, quickly and effortlessly.
3 de maio de 2026
Avaliação não solicitada
Resposta da Buytavio
Hi Teri,
Thank you for sharing your experience with us! We understand how important it is to have flexibility with your subscription, and we’re glad we could assist you in getting everything adjusted smoothly.
It’s wonderful to hear that Ivie was able to help you quickly and make the process effortless. We’ll be sure to pass along your kind words to her. She’ll truly appreciate it.
If you ever need anything else or have questions down the line, we’re always here to help. Thank you again for your feedback!
Warm regards
Tavio
Pausing auto renewal
Ivie helped me pause the auto renewal until I’ve had a chance to use the product to see if it works for me. I will decide in 90days if I want to continue with your product. Ivie was very prompt in her responses to me.
3 de maio de 2026
Avaliação não solicitada
Resposta da Buytavio
Hi Kim,
Thank you for sharing your experience.
We’re glad to hear that Ivie was able to assist you promptly and help you pause the auto-renewal while you take time to try the product. It’s completely understandable to want to evaluate how it works for you before making a long-term decision.
We appreciate your thoughtful approach and are here if you need any further support during your 90-day trial period or beyond.
Warm regards,
Tavio
Great product and it definitely helps…
Great product and it definitely helps my tummy. Ivie was unbelievably helpful and very professional in helping me with my orders.
Thank you 🙏
3 de maio de 2026
Avaliação não solicitada
Resposta da Buytavio
Hi Sarah,
Thank you for sharing your feedback. We’re glad to hear that the product is working well for you and supporting your needs.
We also appreciate your kind words about Ivie. It’s great to know you received helpful and professional assistance with your orders.
Your support means a lot to us, and we’re here if you need anything else in the future.
Warm regards,
Tavio
Quick Response
I was so impressed with how quickly Ivie returned my emails! Ivie also gave me next steps in how to find my package. That’s what I need, guidance, and Ivie was able to give it.
2 de maio de 2026
Avaliação não solicitada
Resposta da Buytavio
Hi Linda,
Thank you for taking the time to share your experience
We’re really pleased to hear that Ivie was able to respond to your emails so quickly and provide clear, practical guidance on how to track down your package. Knowing exactly what to do next can make a big difference, and it’s great that the support you received helped bring clarity to the situation.
We always aim to make communication smooth and helpful, so it’s wonderful to know that Ivie was able to deliver that for you. Your feedback means a lot to us and will certainly be shared with the team.
If you need anything further or have any other questions in the future, we’re always here to help.
Warm regards,
Tavio
Ordered over 3 months ago
Ordered over 3 months ago. Never received anything although the company said my package had been delivered on April 18th. Definitely a scam.
2 de maio de 2026
Avaliação não solicitada
Resposta da Buytavio
Hi Pamela,
We sincerely apologize for the frustration and disappointment caused by the delay and the confusion surrounding your order’s delivery status. We completely understand how upsetting it is to wait over 3 months without receiving your package, especially after seeing it marked as delivered. This is not the experience we want any customer to have.
To make things right, I’ve gone ahead and canceled the subscription on your account so that no recurring orders or charges will take place moving forward. I have also processed a full refund for your order. The funds should reflect back to your bank account shortly, depending on your bank’s processing time.
We truly appreciate you bringing this to our attention and are very sorry again for the inconvenience caused.
Warm regards,
Tavio
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