C-Date UK Avaliações 

Resposta da C-Date UK

7 de abr. de 2026

Hi,

I wasn’t able to match this review to a specific account, so I can’t check the case details at this stage. If something didn’t work as intended, I definitely want to take a closer look and review this properly.

I’ve sent you an information request via Trustpilot. Please respond with a few more details so I can locate your account and see what happened and what can be done.

Thanks,
Noel

Resposta da C-Date UK

30 de mar. de 2026

Hello Caz,

Thanks for your review.

I’m sorry to hear that your experience was disappointing. I understand your concern about seeing profiles that didn’t match your preferences. The system suggests matches based on various factors, but sometimes these may not fully align with what you’re looking for.

Regarding comments or messages that feel inappropriate, these can be reported so they can be reviewed.

If you’d like more guidance, please contact us via the contact form on our website.

Best regards,
Mia

Resposta da C-Date UK

Atualizado em 17 de mar. de 2026

Hello Mr,

Thank you for your feedback.

We aim to be transparent about our membership terms, billing, and cancellation conditions, which are explained during registration and in our terms and conditions.
In cases where payments remain outstanding, accounts may be handled according to standard procedures, which can include working with external partners.

If there has been any misunderstanding regarding your account, I will be happy to review the situation and help clarify things. Please contact me directly at trustpilot@c-date.co.uk.


-We just wanted to follow up as we haven’t heard back from you yet. If you still need any assistance or have any questions, please feel free to get in touch at any time, we’ll be happy to help.

Best regards,
Lea

Resposta da C-Date UK

10 de mar. de 2026

Hello Yvonne,

Thanks for your review and for sharing your thoughts.

We understand it can be frustrating when a conversation suddenly stops. Unfortunately, we can’t always be sure why a match disappears, it could be that the member decided to leave the platform.

Regarding scammers, we take reports of suspicious profiles very seriously. If something ever seems off, you can report the profile and our team will take a closer look. And if you ever need assistance, feel free to reach out via our contact form.

Best regards,
Lea

Resposta da C-Date UK

5 de mar. de 2026

Hello Viking,

Thank you for your thoughtful review!

We’re glad to hear you appreciate the transparent setup on C-Date and the features like messaging and seeing who’s online.

We do work hard to keep profiles genuine, but if you ever spot suspicious accounts, you can always report them and our team is always happy to help via our contact form if you need assistance.
Your feedback is really valuable and helps us keep improving the experience for everyone.

Kind regards,
Lea

Resposta da C-Date UK

5 de mar. de 2026

Hello Kim,

Thanks for sharing your experience!

C-Date is mainly used by adults looking for casual connections, so it might not always match everyone’s expectations. We totally understand that this can be frustrating if you were hoping for something different.

If you’d like tips on connecting with members who share your interests, our friendly customer service team is always happy to help via our contact form.

Best regards,
Lea

Resposta da C-Date UK

5 de mar. de 2026

Hello Paul,

Thank you for your honest review.

We take the authenticity of profiles on C-Date very seriously and use moderation tools to detect and remove suspicious accounts. Customers can always report any profiles they find questionable, which helps us keep the community safe and genuine.

If you ever need assistance with anything, our team is always happy to help via our contact form. We appreciate your feedback and are continuously working to improve the experience for all members.

Kind regards,
Lea

Resposta da C-Date UK

5 de mar. de 2026

Hello Michael,

Thank you for your positive feedback!

We’re really glad to hear that you generally enjoy using C-Date. We understand that sometimes conversations or connections may not always develop the way you hope, which can happen on any dating platform where people have different expectations.

We truly appreciate your feedback and hope you’ll continue to have positive experiences and interesting connections on the site.

Kind regards,
Lea

Resposta da C-Date UK

5 de mar. de 2026

Hello Mrjay,

Thank you for your feedback!

After checking your account, we can see that our customer service team had been in touch and shared how to cancel your membership. To make things easier, we’ve gone ahead and cancelled your premium membership as a goodwill gesture, so it won’t be renewed.

Just a friendly tip; sometimes our emails like to hide in your spam or junk folder, so it’s worth keeping an eye out there. We hope this helps, and we really appreciate you sharing your experience!

Best regards,
Lea

Resposta da C-Date UK

5 de mar. de 2026

Hello Matthew,

Thanks for your review.
We’re sorry to hear that you’re experiencing these issues.

We haven’t been able to reproduce the problem on our side, so to help us investigate, please send a screenshot of the issue via our contact form on our website. Our team will be happy to check it and assist you as quickly as possible.

Best regards,
Lea

Resposta da C-Date UK

5 de mar. de 2026

Hello Mark,

Thank you for sharing your feedback.

At C-Date, profiles are created and managed by real members, and we use moderation systems to detect and remove suspicious or non-genuine accounts. Maintaining an authentic community is very important to us.

If you ever come across a profile that seems questionable, we encourage reporting it so our team can review it. We appreciate you taking the time to share your concerns. If we can help you with anything else, please contact us via the contact form on our website.

Best regards,
Lea

Resposta da C-Date UK

5 de mar. de 2026

Hello Steve,

Thank you for your review.

The number of responses and nearby matches can vary depending on factors such as location, preferences, and the current activity of members in your area.

We’re continuously working to grow and improve the community, and we appreciate you sharing your experience.

If you would like us to check this in more detail, please contact us via the contact form on our website and we will be happy to assist you.

Best regards,
Lea

Resposta da C-Date UK

5 de mar. de 2026

Hello Andy,

Thank you for sharing your feedback.

At C-Date, we take the authenticity of profiles very seriously and use various checks to detect and remove fake accounts. We also continuously review reported profiles to help maintain a genuine member base.

Profile suggestions depend on several factors which can affect how many matches are visible and how close they are geographically.

We appreciate your feedback and are always working to improve the experience for our members.

Kind regards,
Lea

Resposta da C-Date UK

11 de fev. de 2026

Hello Chris,

C-Date is a legitimate service, and we do not use fake profiles. We also have a clear cancellation process, which is explained in our Terms & Conditions and available via our website.

We would like to review your case and clarify the situation. Please contact our customer support via our contact form on our website with your account details so we can assist you directly.

Kind regards,
Lea

Resposta da C-Date UK

29 de jan. de 2026

Hi,

Cancellations are completed via the cancellation form at the bottom of our homepage, where we ask for basic account details, so we can identify the correct subscription. - no card numbers are required to cancel.

If you still run into any issues, our support team can also be reached via the contact form on the website.

– Noel

Resposta da C-Date UK

16 de dez. de 2025

Hello,

We are a legitimate company and do not issue collection requests without a valid contract or outstanding balance. If a subscription was created and not properly cancelled according to the agreed terms, reminder or collection procedures may be initiated.

As we cannot identify accounts from a public review, we kindly ask you to contact us directly via our contact form with the email address used during registration. This will allow us to review your case, and clarify or resolve the matter appropriately.

Best regards,
Lea

Resposta da C-Date UK

15 de dez. de 2025

Hello David,

We’re sorry to read that you’re dissatisfied with your experience.
However, it’s unclear how our IT team would be responsible for what you’re describing. We would also like to clarify that nothing is forced on our members: you are always free to choose who you contact and to adjust your preferences at any time.

Our platform connects people based on the search criteria and preferences they set themselves. Many of our members successfully meet people they are looking for. If the profiles you are seeing don’t match your expectations, we recommend reviewing and widening or adjusting your search criteria to improve your matches.

If you’d like help with your settings or have specific concerns about your account, our support team is always available to assist.

Best regards,
Lea

Resposta da C-Date UK

4 de nov. de 2025

Hello David,

We’re sorry to hear about your negative impression and your concerns.

We want to clarify that we are a legitimate service and operate in compliance with applicable consumer and data protection regulations. Cancellation requests can be submitted directly via our online cancellation form available on our website's homepage.
Once a cancellation is processed, no further payments are required.

After checking your account, we can see that we have informed you of our cancellation methods on time.
If there is any misunderstanding or difficulty during the cancellation process, we are always available to help.

Best regards,
Lea

Resposta da C-Date UK

16 de out. de 2025

Hello Jean-Marc,

We are sorry you didn't enjoy our site. We can assure you that we take fake profiles very seriously, all accounts are regularly monitored, and any suspicious ones reported by users are reviewed by our Security Team.

We have checked your profile, and we can see that we have informed you about our cancellation methods. Please note that this can easily be done via our online cancellation form and no payment is required in order to do so.

If you need any further assistance, please contact us via our contact form and we will gladly assist you.

Kind regards,
Lea

Resposta da C-Date UK

9 de set. de 2025

Hello Klaus-Dieter,

We’re sorry to hear about your frustration. Please note that the costs and cancellation conditions are always displayed before completing a purchase.

If anything is unclear or if you’d like us to review your case in detail, we invite you to contact our customer service team directly. Should you prefer assistance in German, please reach out via our German website where our team will be happy to help.

All the best,
Lea