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C-Date UK Avaliações 

472
O TrustScore é 1.5 de um total de 5

1,4

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

This company is awful they trick you into a 9.99 monthly message system to try and hit you with a big bill after so now they are legally getting done by the looks of the reviews they do this to so man... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

Very poor customer service. Do not reply to emails. I've asked them not to renew my subscription. No reply. Luckily I used PayPal to subscribe.

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

This site is an absolute disgrace. There are no real people on here only employees and fake profiles. Once I realised this I tried to delete my own profile after cancelling my subscription through iTu... Ver mais

A empresa respondeu

Avaliado com 3 de um total de 5 estrelas

Do not sign up for this I've been trying to cancel my subscription for the last 2 days and so far I've not heard anything back I've emailed them 3 times so far and no-one as got back to me . And when... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Serviço de Namoro

Sobre C-Date UK

Escrito pela empresa

C-Date. Love your way.
C-Date is online Dating, made different. We give you matches. Get to know your dates. Have intimate moments. Burning passion. Have fun finding the "one". Just the way you want. Choose one of your matches, because of your shared interests, or sometimes just because! A balanced gender ratio in the Premium Area increases your flirt success. For now or forever? That's up to you!

For now or forever? It's up to you!

Escrito pela empresa

Just sign up, relax and connect with your matches.
Tell us who you’re looking for, we’ll take care of the rest. Based on your preferences, we’ll find singles near you who are looking for exactly the same thing. Let the sparks fly!
Data protection? Absolutely!
We know how important security and safety are in online dating. That’s why we protect not only your data and conversations: Fake profiles and scammers don’t stand a chance with us.

Informações de contato

C-Date. Love your way

Just sign up, relax and connect. No pressure. No fixed rules.

1,4

Muito Ruim

O TrustScore é 1.5 de um total de 5

472 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 97% das avaliações negativas

Normalmente responde dentro de 48 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

1,4

Todas as avaliações

(472)

47 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

Disgusting, exploitation business.

This is nothing short of a scam. I to got sucked into the premium service without warning. When I tried to cancel I found it was near impossible. I stopped payment with PayPal and 4 month later got a letter from a debt collection agency in Luxembourg. When I contacted c-date they basically said that the email id sent them to cancel my subscription wasn’t valid so there was nothing they could do. Absolute scum. Steer well clear.

Update post c-date response: I emailed you to cancel my subscription as your website and online form make this impossible. You know that you make it as hard as possible to cancel the subscription, this is obviously part of your business model.

I have reached out to your service team and they are obstructive and unhelpful. I reiterate -you are perhaps the worse company I have had to deal with… ever. Have a word with yourselves.

Second update:

As I have clearly stated, I couldn’t cancel via your website because the account wasn’t registered to an email address I knew. I emailed you one month before cancelling via PayPal and didn’t receive a reply. I have explained this to your customer service team multiple times.

I have reached out to your customer service team and they have continued to be obstructive and dismissive. Sending the same circular replies.

As a business you refuse to take any responsibility for your actions. Your actions are morally disgusting. Your business model is clearly designed to exploit people. I suggest if you haven’t got the skills to compete in the dating market in a moral way you should admit you’re useless and go and do something else with your lives, preferably away from the rest of society.

Update 3: stop trying to sound professional and empathetic on here. Its nonsense. Your answers are circular both on here and with your customer service team. You don’t care about your ‘customers’, you’re scammers.

23 de agosto de 2025
Avaliação não solicitada
logotipo da C-Date UK

Resposta da C-Date UK

Hello Mark,

We’re sorry for the frustration you’ve experienced. Please note that stopping payments via PayPal is not the same as cancelling your subscription on our website. To ensure cancellation is valid, it must be done through our online cancellation form, which is designed to make the process simple and secure.

If you ever encounter issues, our support team is always here to help and can be reached through our contact form. We encourage you to get in touch with us directly so we can review your case and assist you further.

Best regards, Lea.

Thank you for providing your information. Unfortunately, we are unable to locate any profile registered to this email. We advise you to contact us directly via our contact form on our website or via our customer service email address directly.
You can reach me directly at cdate-trustpilot@c-date.co.uk and we'll be able to look into this together. We are unable to discuss personal matters on a public platform such as this one.

Thanks for your understanding.

Avaliado com 1 de um total de 5 estrelas

⭐ 0 star

⭐ 0 star

Warning from a Google Local Guide (Level 7):

My mistake was not reading the reviews before signing up. Just like hundreds of others, I was suddenly a “premium” member without realizing it, and a huge amount was charged from my account. I first thought it was a one-time payment – but the next month the exact same massive charge happened again.

Canceling was a nightmare: login loops, broken forms, and only copy-paste responses from customer service. Only after quoting EU law did they reluctantly agree to stop my subscription. I received written confirmation, but based on other reviews I still expect fake invoices and threats to come.

👉 And before C-Date replies with their usual “it’s easy to cancel via our form” – no, it’s not. That’s exactly where the scam lies.

💀 This is not a dating service. It’s a business model designed to make cancellation as difficult as possible and drain as much money as they can.

As a Local Guide, I strongly warn everyone: stay away.

14 de agosto de 2025
Avaliação não solicitada
logotipo da C-Date UK

Resposta da C-Date UK

Hello Tony,

We’re sorry to hear about your experience and understand your frustration. Please note that you became a Premium Member when making your original purchase, and information about cancellation requirements and automatic renewals was provided before completing the transaction. Our aim is always to make managing subscriptions as clear as possible, and if the cancellation process ever seems confusing, our Customer Support team is here to help and guide you through it.

Best regards,
Lea

Avaliado com 1 de um total de 5 estrelas

Absolutely shocking company and their so called solicitors

Absolutely shocking, my details were used fraudulently to register with this site. I've been hounded by their solicitors based in Frankfurt for money on a membership that I didn't take out. I've explained that to the solicitors "Advokat Radoslav Koychev" with documentation from the police but they still pursue the monies. I've been informed by the detectives looking into the case that many cases are ongoing.

Update, seriously Lea or should I say the random bot who is updating. how can I have cancelled my account when it was set up fraudulently

And as you can see from the reply below they have no concept of what is going on. We have reached out Lea to your customer services team to be told they have no information regarding this and to speak directly with the solicitors as it's in their hands now. So I'm not sure why your telling me to go back to customer services when they won't talk to us. I would presume that they C-Date and Advokat Radoslav Koychev solicitors work in this scam together. If you read reviews of the solicitors, they're equally bad reviews.

It will be interesting to see the outcome of the police investigations ☺️ and in relation to the trading standards of C-Date and the aggressive approach of Advokat Radoslav Koychev

further to note that the act of knowingly pursuing an individual for a debt which is not owed may constitute a criminal offence under Section 40 of the Administration of Justice Act 1970 UK

29/10/2025
They now instruct another dodgy solicitor
T&D Rechtsanwälte GbR
Hindenburgstrasse 82-86
45127 Essen
Germany
If you look at their Google reviews, equally illegal and dodgy

12 de agosto de 2025
Avaliação não solicitada
logotipo da C-Date UK

Resposta da C-Date UK

Hello Lee,

Your account wasn’t cancelled before the renewal took place, and we didn’t receive any timely communication to stop the charge. We also attempted to contact you twice about the unpaid invoice. As no payment was made, the matter was escalated to an external agency, and you’ll need to get in touch with them directly if you wish to dispute the claim.

Best regards,
Lea

Avaliado com 1 de um total de 5 estrelas

They are frauds say they have sent me…

They are frauds say they have sent me reminders for payment nothing now have a letter from a debt collector never
Avoid these chalitans

4 de agosto de 2025
Avaliação não solicitada
logotipo da C-Date UK

Resposta da C-Date UK

Hi Mark,
We're sorry to hear about your experience. Our system sends reminders to the email registered on the account before any case is handed to a debt agency. If you didn’t receive them, they may have gone to your spam folder.

Please contact us via our website's contact form so we can review your case and assist you properly.

Best regards,
Lea

Avaliado com 4 de um total de 5 estrelas

The site is easy to use

The site is easy to use and offers lots of potential matches. The one drawback Ifound was that the dearch filters do not work and you get people from all over the country and of unsuitable ages thrown at you indiscimately.

18 de julho de 2025
Avaliação não solicitada
logotipo da C-Date UK

Resposta da C-Date UK

Hello Colin,
Thanks for your review ! We're glad you find the site easy to use.
Regarding the filters: matching is based on the location and preferences set in your profile. Some members choose to search outside their local area, which is why you might see matches from other regions or age ranges. If a match doesn’t suit you, feel free to delete them, new suggestions will follow.
You can also update your search criteria anytime in your profile settings. Thanks again for the feedback!
Lea

Avaliado com 1 de um total de 5 estrelas

Don’t use this company!!

If you register, you will be bombarded with emails and asked to pay money to read them as such.
Unknowingly you will have subsequently signed up for recurrent billing
I have today received a charge of £40, so asked my bank to block my card
i have asked C-Date for a refund, if they don’t oblige i will raise a fraud case through my bank, which i have been advised i can do.
Also cancelling subscriptions is ridiculously difficult

18 de julho de 2025
Avaliação não solicitada
logotipo da C-Date UK

Resposta da C-Date UK

Hello Richard,

Thanks for your feedback. We're sorry for the frustration.

Recurring billing is explained during the purchase process. If you’ve been charged and believe there’s an error, contacting us directly is the right first step, we're happy to review your case.

As for cancellation, it must be done via the cancellation form on our website. If you're having trouble, reach out through our contact form, and we’ll help you through it.

Have a nice day,
Lea

Avaliado com 1 de um total de 5 estrelas

I cancelled my account via their own…

I cancelled my account via their own system and I get an agency trying to get money out of me.
They are the worst site I have ever had to deal with.
Do not touch with a barge pole!!

24 de junho de 2025
Avaliação não solicitada
logotipo da C-Date UK

Resposta da C-Date UK

Hi Darren,

I’ve reviewed your case, and we have not received a cancellation from you in time to stop the renewal. We also attempted to contact you twice regarding the missed renewal payment.

As we didn’t receive a response or payment, the case was handed over to an external collection agency. Any further communication or dispute should now be directed to them, along with any supporting documentation you may have.

-Noel

Avaliado com 1 de um total de 5 estrelas

if there was a minus button i would be…

if there was a minus button i would be putting this. do not touch this company in anyway shape or form.

huge scam

22 de junho de 2025
Avaliação não solicitada
logotipo da C-Date UK

Resposta da C-Date UK

Hi,
I’m sorry to hear you feel this way. If there’s a specific issue you’d like us to look into, please reach out through the contact form on our website — our team is here to help.

Best,
Noel

Avaliado com 1 de um total de 5 estrelas

Seems like a scam

I joined this site for 1 month and paid for that month. I then cancelled and the service was stopped .
A few months later they say I owe £39.99 . Very strange sounds like a dodgy way to get money.
EDIT
The guy is saying I didn't cancel. I cancelled the reoccurring payment. You then stopped the service so I got what I paid for.
You are now charging for a service you never gave. You are using this to catch people out. The site itself is terrible it's full of fake profiles. It's a big scam.

21 de junho de 2025
Avaliação não solicitada
logotipo da C-Date UK

Resposta da C-Date UK

Hi,
I checked your profile and couldn’t find any record of cancellation. That means your subscription renewed as agreed, and the reminder you received refers to an unpaid renewal.

If you did submit a cancellation earlier, please get in touch with our customer service team via the contact form on our website and include any proof you have — they’ll review it right away.

Best,
Noel

Avaliado com 1 de um total de 5 estrelas

Charged me more than the £2 odd that…

Charged me more than the £2 odd that they stated, charged me £9+ iv sent an email to them to cancel my subscription and delete my account. It's a scam

5 de junho de 2025
Avaliação não solicitada
logotipo da C-Date UK

Resposta da C-Date UK

Hi,
Thanks for your message. It looks like there may have been some confusion between the weekly price and the total cost of the monthly subscription. This is clearly outlined during signup, but we understand it can be missed.

I can confirm that your Premium Membership has already been cancelled. If you have further questions, feel free to reach out via our contact form — we’re here to help.
Best, Anna

Avaliado com 1 de um total de 5 estrelas

I signed up for C-date in December…

I signed up for C-date in December 2024. It has member profiles who don't respond. I assume they are not real.
I notified c-date emailing them to cancel my subscription in accordance with their instructions and in advance according to their T's & C's.
They did not reply. They then took £39.90 from my PayPal account for the following months subscription, so I canceled the direct debit and advised their service contact of their illegal collection from my PayPal account. They didn't respond.
They have sent me emails for payment plus additional costs that I have ignored.
their collection team SVEA have sent me a letter through the post demanding payment and more cost.
I have no idea how they got my full name and address.
I have replied asking them to stop and return my £39.90

I very much doubt that I will get a reply and I will respond with legal action if they continue to harass me.

DO NOT GIVE THEM ANY MONEY. They need to be closed down

4 de junho de 2025
Avaliação não solicitada
logotipo da C-Date UK

Resposta da C-Date UK

Hi,
Please note that cancellations must be made via the official cancellation form available on our homepage — this is the easiest and best method as stated in our terms and conditions. Emails alone do not complete the cancellation process.

If you believe there has been a mistake or unauthorized use of your data, we urge you to contact us through the contact form on our homepage using the email address registered with us, so we can investigate the matter properly.

We also want to clarify that any communication from a collection agency only happens after multiple prior notices to your email address registered with us. We're happy to look into your case, but we need accurate account information in order to help.

Best regards,
Anna

Avaliado com 1 de um total de 5 estrelas

Hello I’ve personally never even heard…

Hello I’ve personally never even heard of this website in till received a letter from SVEA asking me for payment of 94,02 apparently the second and final request for payment, I have never received anything before from c-date regarding payment. I’ve spoken to citizens advice and they have reported you to trading standards. I don’t even know how to cancel as never been on the site. Somebody has clearly used my email and registered without my consent. I’m a happily married man and this website would never be for me. Could you please respond

4 de junho de 2025
Avaliação não solicitada
logotipo da C-Date UK

Resposta da C-Date UK

Hello,
Thank you for reaching out. If you believe your email address was used without your consent, we take that very seriously. Please contact us immediately via the contact form on our homepage, using the email address in question, so we can investigate and take appropriate action.
For data protection reasons Trustpilot is not the right platform to discuss such matter.

Also, please note that we only send payment-related messages after an account is actively created and used. If this was done fraudulently, we will work with you to resolve the issue.

We look forward to your message so we can assist you further.
Kind regards,
Anna

Avaliado com 1 de um total de 5 estrelas

Terrible company

Terrible company. I was browsing and ended up with a huge claim for money, even though I cancelled my subscription. Avoid at all costs.

1 de fevereiro de 2025
Avaliação não solicitada
logotipo da C-Date UK

Resposta da C-Date UK

Hi,
We're sorry to hear about your frustration. Please note that cancellations are straightforward via the cancellation form on our homepage, and it's important to follow the correct process. If you've already cancelled and still received a charge, contact us via the contact form using your registered email so we can investigate and assist you properly.
Regards,
Anna

Avaliado com 1 de um total de 5 estrelas

Bad customer service plus anyone can…

Bad customer service plus anyone can use your identity to sigh up to it...thay still demand money for a membership that I dint use or dint know I had..I explained all that in an email to them .not heard anything but a letter saying thay won't full payment..joke

24 de maio de 2025
Avaliação não solicitada
logotipo da C-Date UK

Resposta da C-Date UK

Hi, thanks for your review. I understand your concerns and can see our customer service team has already been in touch to clarify the situation. If you've been asked to provide any documentation, please make sure to send that through so we can follow up properly.
– Noel

Avaliado com 1 de um total de 5 estrelas

I have only just signed up for c-date…

I have only just signed up for c-date today 23.05.25 after reading the reviews I have tried to cancel my subscription, I would of thought there would be a coo g down period but that does not seem to be the case , so I have sent a message through their chat app that I would like to cancel my subscription from immediate effect and that I dont want any more money taken from my account , I have given the months notice that is required and as far as I’m concerned this matter is now closed Anne or Noel can you please confirm that I am no longer contracted to your company and that no money will be with drawn from my account thank you

23 de maio de 2025
Avaliação não solicitada
logotipo da C-Date UK

Resposta da C-Date UK

Hi, thanks for your review. I can confirm that we've received your cancellation, and your Premium membership will not be renewed. If you need anything else, just reach out via the contact form on our website.
– Noel

Avaliado com 1 de um total de 5 estrelas

This website is a scam. Not many members. Not clear about how to cancel subscription. I'm reporting this site to trading standards.

This website is a scam, was charged £9.96 instead of £2.99 shown as subscription fee. I a refund and cancellation immediately. I will also be reporting this site to trading standards.

23 de maio de 2025
Avaliação não solicitada
logotipo da C-Date UK

Resposta da C-Date UK

Hi,

Thanks for your review. I had a look and saw that our customer service team has already responded to your email and explained everything in detail.

If anything is still unclear or you have more questions, just reply to that message.

-Noel

Avaliado com 1 de um total de 5 estrelas

Crooks!!

Crooks!!
If I could give a no star I would.
Praying on vaunrable people you should be ashamed of yourself.
Telling me I hadent cancelled then this morning a different story that I had cancelled but not on time so still have to pay 1 months worth.

Also telling me that I must take my profile down or premium will re start
When I can't even log in to site.

Avoid avoid avoid

22 de maio de 2025
Avaliação não solicitada
logotipo da C-Date UK

Resposta da C-Date UK

Hi. I've located your profile and after a careful review of your case can confirm that the collection process has been stopped. If you have any further questions, feel free to reach out through the contact form on our website.
– Noel

Hi,

Thanks for sharing your experience. I’d really like to help, but I can’t check any details without knowing which account this is about. I’ve sent you a request for more information via Trustpilot—once I have that, I’ll be able to take a proper look and see exactly what happened.

Hope to hear from you soon,
Noel

Avaliado com 1 de um total de 5 estrelas

Horrible people signed for one months…

Horrible people signed for one months subscription only, the site was useless, tried everything I could to close my account and they would not engage with me. Send letters from debt collectors now, I will see them in court and report them to trading standards. Avoid cdate the site is just a scam. Facebook have a free dating site. I will make sure as many people know as possible.

17 de abril de 2025
Avaliação não solicitada
logotipo da C-Date UK

Resposta da C-Date UK

Hi,

Thank you for your review. Just to clarify, C-Date works on a subscription basis, and cancellation is simple via the cancellation link at the bottom of our homepage—no login needed. I don't see a cancellation from you in our system.

If a renewal payment isn’t made, we send two reminders. If there’s still no response, the case is handed to an external collection agency, which is what’s happened here. At this point, you need to contact them directly to discuss your case.
-Noel

Avaliado com 1 de um total de 5 estrelas

Scammed me out of nearly £10 so I…

Scammed me out of nearly £10 so I cancelled it instantly,not real people!

10 de maio de 2025
Avaliação não solicitada
logotipo da C-Date UK

Resposta da C-Date UK

Hi there,
Sorry to hear you had a disappointing experience. I just want to reassure you that we don't use botsThat said, if you came across any suspicious profiles, we’d really appreciate it if you could report them so we can take a closer look.

I checked your profile and can confirm that we have received and processed your cancellation. If you need help with anything else, please use the contact form on our website.
– Noel

Avaliado com 1 de um total de 5 estrelas

SCAM

SCAM. STAY AWAY FROM THIS SCAM SITE
The site is rubbish. No one within 50 miles of me and I live in a city.
Tried to cancel but there is NO facility to do so.
Tried messaging them but they reply stating to cancel via a link ... which DOES NOT exist.

I've cancelled my payment via my bank.

Update: they have now replied and have said that they have cancelled me from mid-May 2025.
So ... assume that they have now done so ... unless i'm back to update to the contrary!

28 de abril de 2025
Avaliação não solicitada
logotipo da C-Date UK

Resposta da C-Date UK

Hi Paul, Really sorry to hear you’ve had such a frustrating experience — that’s definitely not what we want for anyone.

As you have seen, there is a cancellation link and you have cancelled your subscription, there is no outstanding payment and as far as I see everything is fine.

If you still need a hand, our customer service team is there to help via the contact form on the site. They’ll make sure everything gets sorted for you.
Thanks Emma.

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