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C-Date UK Avaliações 

472
O TrustScore é 1.5 de um total de 5

1,4

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

This company is awful they trick you into a 9.99 monthly message system to try and hit you with a big bill after so now they are legally getting done by the looks of the reviews they do this to so man... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

Very poor customer service. Do not reply to emails. I've asked them not to renew my subscription. No reply. Luckily I used PayPal to subscribe. Get a reply with no link to send reply

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

This site is an absolute disgrace. There are no real people on here only employees and fake profiles. Once I realised this I tried to delete my own profile after cancelling my subscription through iTu... Ver mais

A empresa respondeu

Avaliado com 3 de um total de 5 estrelas

Do not sign up for this I've been trying to cancel my subscription for the last 2 days and so far I've not heard anything back I've emailed them 3 times so far and no-one as got back to me . And when... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Serviço de Namoro

Sobre C-Date UK

Escrito pela empresa

C-Date. Love your way.
C-Date is online Dating, made different. We give you matches. Get to know your dates. Have intimate moments. Burning passion. Have fun finding the "one". Just the way you want. Choose one of your matches, because of your shared interests, or sometimes just because! A balanced gender ratio in the Premium Area increases your flirt success. For now or forever? That's up to you!

For now or forever? It's up to you!

Escrito pela empresa

Just sign up, relax and connect with your matches.
Tell us who you’re looking for, we’ll take care of the rest. Based on your preferences, we’ll find singles near you who are looking for exactly the same thing. Let the sparks fly!
Data protection? Absolutely!
We know how important security and safety are in online dating. That’s why we protect not only your data and conversations: Fake profiles and scammers don’t stand a chance with us.

Informações de contato

C-Date. Love your way

Just sign up, relax and connect. No pressure. No fixed rules.

1,4

Muito Ruim

O TrustScore é 1.5 de um total de 5

472 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 97% das avaliações negativas

Normalmente responde dentro de 48 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

1,4

Todas as avaliações

(472)

47 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 1 de um total de 5 estrelas

Absolute con

3 de agosto de 2024
Avaliação não solicitada
logotipo da C-Date UK

Resposta da C-Date UK

Hi Andy! I'm sorry you feel that way. I'd really appreciate it if you could share more details, so I can understand what happened and help sort it out. Feel free to reach out to me directly at cdate-trustpilot@c-date.co.uk. Best, Noel.

Avaliado com 1 de um total de 5 estrelas

Absolutely untrustworthy site

Absolutely untrustworthy site. They take larger amounts of money off you than first stated. When I cancelled they said I hadn’t done it in the allocated time so they would be charging me another payment which then turned out to be a three month subscription fee. I have had to block my payments on PayPal to make sure they don’t defraud me of anymore money. Stay well clear also the site it totally useless.

8 de agosto de 2024
Avaliação não solicitada
logotipo da C-Date UK

Resposta da C-Date UK

Hi! I'm checking in because I haven't seen a response from you. If you need help, you can reach me at the email address provided below. Noel

Hi Mark! Please note that our subscription prices and details about automatic renewals are stated on the payment pages before subscribing. Cancellation is possible using the link at the bottom of our homepage—no login required. Unfortunately, I can't find your profile based on this review. Please reach out to me directly at cdate-trustpilot@c-date.co.uk, if you need more assistance. Thanks, Noel.

Avaliado com 1 de um total de 5 estrelas

You can’t cancel your account and payment …

Do not use this company they state there is a cancellation form on there home page. This form doesn’t exist they will continue to deduct payments and will not accept a cancellation by email

29 de julho de 2024
Avaliação não solicitada
logotipo da C-Date UK

Resposta da C-Date UK

Hi Stephen. I just checked your account and it has already been cancelled. The link to our cancellation form is at the bottom of our homepage - logging in is not necessary. If you need help with anything else, please don't hesitate to contact our customer service. Best, Noel.

Avaliado com 1 de um total de 5 estrelas

Debt scammers, deserve prison

Just received a debt collection letter from a company on behalf of C-Date. Have never had any card payments or direct debits attempted by C-Date on my bank account. Surely there would have been attempts to debit my card or take a direct debit IF there had been a subscription. Have reported this company to Action Fraud - Josef Scargill

26 de julho de 2024
Avaliação não solicitada
logotipo da C-Date UK

Resposta da C-Date UK

Hi Josef. I'm sorry, but I couldn't find an account with the information you've provided. All I can say is that, if your debt has been handed over to an external agency, you need to contact them directly to discuss your case. Thank you, Noel.

Avaliado com 1 de um total de 5 estrelas

This fraudulent site is a complete…

This fraudulent site is a complete scam.
My bank advised me of this and blocked their attempts of taking any more money from my account. My good friend who is an investigative journalist has looked into the people behind this and will be publishing his findings. They have no legal rights to your money and are no better than thieves. Block their emails and ignore their threats.

25 de julho de 2024
Avaliação não solicitada
logotipo da C-Date UK

Resposta da C-Date UK

Hi Mr Litchfield, after a carefull review of your account, I have stopped the collection process. If you have more question, please don't hesitate to contact me at cdate-trustpilot@c-date.co.uk. Thank you, Noel.

Avaliado com 1 de um total de 5 estrelas

I was scammed by this company nearly 2…

I was scammed by this company nearly 2 years ago, I keep getting threatening letters from a company demanding £304.
they threaten that debt recovery is being carried out. initially this was part of a bigger scam, that cost me £6000.00
but this German solicitors keep coming back offering a last chance to pay before legal action.
i was informed by the city police crime fraud department. don't pay, as they have no legal challenge to this without taking it to small claims first.. to which they won't want to do..

SO ADVICE DON'T PAY THE LETTERS

25 de julho de 2024
Avaliação não solicitada
logotipo da C-Date UK

Resposta da C-Date UK

Hi Dave. As your debt has already been transferred to an external collection agency, they will be handling debt moving forward. Please contact them directly for any assistance. Thank you, Noel.

Avaliado com 1 de um total de 5 estrelas

I used this rip off site for a week

I used this rip off site for a week and it was rubbish. I cancelled but they have sent me a nasty demand email. I owe them nothing. Luckily my sister in law is a solicitor, she has looked at it and agrees that it’s a total scam. I won’t be paying them anything they threatened me with a debt collection agency. Just scamming bullies avoid don’t use this. I’m happy to see them in court.

24 de junho de 2024
Avaliação não solicitada
logotipo da C-Date UK

Resposta da C-Date UK

Hi, thanks for getting back to me. After a careful review of your case I have stopped the collection process. If you need help with anything else, please contact me. You can find the email address below. Thanks, Noel.

Hi Eddie! Unfortunately I can't find timely cancellation request from you. If you've already sent us a valid cancellation, please send proof of it to me at cdate-trustpilot@c-date.co.uk, from your registered email address and I'll review your case. Thanks, Noel.

Avaliado com 1 de um total de 5 estrelas

GB-2024-06-23-259654691

GB-2024-06-23-259654691

I cancelled my subscription to this service. Very difficult to find out how to cancel. They are demanding that I pay for further subscription after cancellation. No replies to emails but now threatening me with debt collection. I have a very serious medical condition and the stress of this is exacerbating my symptoms. I paid £10 for a bit of fun and it has now turned into an absolute nightmare. I am seeking legal advice regarding their business practices and menacing behaviour.
I am receiving emails at 0430 in the morning. . My advice would be to avoid at all costs.

23 de julho de 2024
Avaliação não solicitada
logotipo da C-Date UK

Resposta da C-Date UK

Hi Daibhidh, I'm sorry to hear about your situation. After a careful review of your case, I have stopped the collection process. If you need help with anything else, please email me at cdate-trustpilot@c-date.co.uk. Thanks, Noel.

Avaliado com 1 de um total de 5 estrelas

Scammers

Scammers. Like the rest I emailed them to cancel and now getting court letters off some fraud in Germany.

17 de julho de 2024
Avaliação não solicitada
logotipo da C-Date UK

Resposta da C-Date UK

Hi Sean, I've found your account thank to the info you've provided. Unfortunately, you didn't send a valid cancellation, we explained at the time due to data protection laws that requests had to be sent from the registered email and we never heard back from you. As your debt has been passed to an external agency you now need to contact them to discuss the case. If you believe you did send a valid cancellation you need to send it to the external agency so that they can close your account. Sorry I can't help further with this. Emma.

Avaliado com 1 de um total de 5 estrelas

I practice law

I practice law, my son made a stupid mistake and signed up to this scam site with my card. The initial payment would seem to be a sign up subscription fee. Payments of £49.99 would then leave my account on a subscription like basis, some twice in the same week. Looking like a higher premium subscription had been triggered. After a series of attempts to cancel to no avail (unanswered E-mails and calls and endless cycle of following a process to cancel billing which ended up back at square one). I was left with no option but to freeze my card and contact the bank.
My colleagues and I think there is a strong case to take this to court and stop this site operating in the UK. Further liaison with foreign counterparts who are also of the same opinion.

16 de julho de 2024
Avaliação não solicitada
logotipo da C-Date UK

Resposta da C-Date UK

Hi Samuel, to cancel please complete the online cancellation form on the homepage of our site, no need to login to send a cancellation. Please be aware that stopping a payment will not cancel your subscription. To review your account in more detail I'd need your email address used on the site. I'll send a private request via Trustpilot otherwise please email the C-Date customer service team for assistance. Best, Emma.

Avaliado com 1 de um total de 5 estrelas

Please can you also stop sending me…

Please can you also stop sending me mail after I canceled subscription after a long time and I don't owe you guys jack and you guys should stop acting like you just want to fraud people of their money.

12 de julho de 2024
Avaliação não solicitada
logotipo da C-Date UK

Resposta da C-Date UK

Hi Max, C-date is not linked to Trustpilot, we can't find a profile from a review like this, you'd need to contact the C-Date customer service team. Thanks Emma.

Avaliado com 1 de um total de 5 estrelas

All lies and no service

Last year tried it, started a sub at offer rates. Wasnt as advertised. All fake profiles and asked to cancel next day with no reply. 2 months later they still taking money when bank flagged it up. Finally got a cancellation. 1 year later now getting T&D Rechtsanwälte GbRto try to get money fpr missed subscription. Cancellation mean its stopped. Will not be paying especially when the email correspondence can't even get my name right

I can even send multiple accounts of when i tried to contact with no reply and have the cancellation confirmation email. Keep pressing and i will take it to court and win

Update - laywer (if you can call them that )just going in circles and wont take any argument or proof, again another money grabber

1 de julho de 2024
Avaliação não solicitada
logotipo da C-Date UK

Resposta da C-Date UK

UPDATE: Hi Conor, I'm glad to see that this has been resolved in your favour - after sending your proof to our customer service they have accepted your request and the debt collection has been stopped. I trust this closes the matter to your satisfaction? All the best, Emma.

UPDATE: Hi Conor, it's great that you've got a cancellation confirmation, just send it to T&D and they'll be able to resolve the case for you quickly! As you know the letters are from T&D not C-Date, so there's nothing I can do for you in that regard, unfortunately. I hope you manage to sort it out really quickly now that you have the proof. All the best, Emma.

Hi Conor, I can't see a cancellation on your account, I just see that we sent you the instructions to cancel but doesn't look like you actually cancelled? If that's wrong and you cancelled your subscription with C-Date you need to send that proof to the lawyers. I'll pass the information on that they've got your name wrong. Best, Emma.

Avaliado com 1 de um total de 5 estrelas

Today another letter arrived

Today another letter arrived demanding money. I have written 18 emails to c-date which have never received a response. I will save everything pending legal action if necessary.

1 de julho de 2024
Avaliação não solicitada
logotipo da C-Date UK

Resposta da C-Date UK

UPDATE: Sorry you don't want any help to resolve this issue. I hope you manage to sort it out with customer service instead. All the best, Emma.

Hi, I'd really like to look into this for you, if you could provide your registered email address through the Trustpilot platform? Thanks in advance, Emma.

Avaliado com 1 de um total de 5 estrelas

This company are a disgrace

This company are a disgrace, I cancelled my membership a week after starting and they still charged me 39 pound which I point black refused to pay because this is a fake website that advertises false profiles This violates trading standards and also data protection policies, I am also a respected solicitor here in the UK so believe me I know what I am talking about, now I have this debt collection company chasing me for 309gbp, this is a disgrace and I would be more than happy to take this natter to court myself, also got aj email back after waiting 3 weeks saying that there was no record of my cancelling which I had a feeling that they would say, what your doing is completely illegal even in Germany and I strongly advise you to think carefully about your next move

That's the very problem you never issued me with a cancellation notice and may I remind you as a business that in the UK consumers are protected under the consumer rights act of 2015, therefore you have failed to adhere to your rules and regulations as a business and that will not stand up in court, I hereby demand that this debt collection stops immediately with a cease and dessist

27 de junho de 2024
Avaliação não solicitada
logotipo da C-Date UK

Resposta da C-Date UK

UPDATE: Hi Colin, If you didn't get a cancellation notice it would seem that your subscription was not cancelled, hence why the renewal would have been processed. I don't have your account information to be able to look into the details of your account or to even see if the debt collection can be stopped. I am sorry that I can't do anything further via this site as it's not linked to C-Date. You would need to contact the agency directly. sorry, all the best Emma.

Hi Colin, if you send your proof of cancellation to the collection company they will resolve the matter for you quickly. The collection company is not part of c-date and they won't see your review on here. Thanks Emma.

Avaliado com 1 de um total de 5 estrelas

Cancellation

No date cancelled in March only just noticed still taking £39.99 tried again still not cancelled need help with this £160 gone out of my account

17 de junho de 2024
Avaliação não solicitada
logotipo da C-Date UK

Resposta da C-Date UK

Hi Maurice, I've cancelled your subscription now for you as goodwill - usually customers have to cancel via the link on the homepage, I can't see a cancellation from March but if you have the confirmation for it please email it to my attention cdate-trustpilot@c-date.co.uk and I'll review the payments that were taken. Regards Emma.

Avaliado com 1 de um total de 5 estrelas

Horrid scam site not a company

Horrid company that don't listen and don't make it easy to cancel. I'm prepared to take this matter to court to finally stop you ripping people off. I'm also a victim of this terrible company... it's nice you responded to a lot of people with the same problem that I have, but you don't seem to care or do anything about it. So I'll wait until you take me to court for the money. I've prove via e-mail asking you to end subscription and by the hundreds of bad reviews I'm not to sure you would will. Under english law we have a right to cancel you don't seem to listen. So good look trying to get money from me.

1 de janeiro de 2024
Avaliação não solicitada
logotipo da C-Date UK

Resposta da C-Date UK

UPDATE: Hi Tarquin, I have been able to get the debt collection stopped for your account. I trust this resolves the case to your satisfaction?
If you'd like to discuss this any further or have any other questions please email me, Emma, directly at cdate-trustpilot@c-date.co.uk.
Regards, Emma


Hi, I'm so sorry but because you're debt was passed to an external agency you need to contact them. I'll see if there's anything I can do but it's really difficult once it's been passed over. Best, Emma.

Avaliado com 1 de um total de 5 estrelas

The email provided is the one I…

The email provided is the one I received the cdate emails from so it would be this email provided so now I'm just confused?? Could you not find it another way at all ?

11 de junho de 2024
Avaliação não solicitada
logotipo da C-Date UK

Resposta da C-Date UK

Hi Stephon, sorry I don't understand your question - rather than keep posting messages on this public forum which is not connected to your account on C-Date at all, maybe you could email me instead at cdate-trustpilot@c-date.co.uk. Kind Regards, Emma.

Avaliado com 1 de um total de 5 estrelas

I had canceled my membership several…

I had canceled my membership several months ago by emailing to them requesting the same. I just got an email back saying I had to reply back again or fax them which is ridiculous. I kept getting emails to pay and received an email from T&D Rechtsanwälte GbR saying I have to pay around £300 which is ridiculous.

10 de junho de 2024
Avaliação não solicitada
logotipo da C-Date UK

Resposta da C-Date UK

Hi, I am sorry that your debt has been passed to an external agency. We did indeed reply to your cancellation enquiry explaining how to cancel via the online link (fax is just one option - besides the online form we accept email attachments, letters and faxes) however we never received an actual cancellation from you via the link (or email attachment, post , fax). Two reminders were also sent to you about the renewal to which we didn't get a reply either. Please contact the agency who are not handling your debt and discuss your case with them as they will be able to assist you further, Best, Emma.

Avaliado com 1 de um total de 5 estrelas

Total scammers

Total scammers! Avoid at any cost. I have try to cancel my subscription and they still have charge me. When I stop the money they send me emails about legal action against me. I only wonder who is going to take this case worth just over £300 . The cost of the case would be way higher than the imaginary amount of money that you claim I owe you. The proof of cancellation is your online cancellation form so you can send that to your “ so call lawyer “ and explain to him that you are actually have to refund me rather than asking me for money .i have now send screen shots of my numerous request to your “agency” . Along with cancellation of the circus I am expecting a full refund from you and I strongly suggest that you get your act together .

4 de junho de 2024
Avaliação não solicitada
logotipo da C-Date UK

Resposta da C-Date UK

UPDATE: Sorry Stan but there's no record that you sent the cancellation to us, when cancelling online you can either download and email the form to the team or you submit an electronic version, in which case you'd get an email confirmation for your records. As we have neither, and you refuse to provide the proof to me I am afraid I can't help further at this time. If you change your mind, please feel free to email me or the customer service team, alternatively you can send the proof to the debt agency directly since they are the ones who will need to close the case. All the best, Emma.

Hi Stan, can you send the proof of your original cancellation to the lawyer/ agency that have contacted you and the date that you sent it to the C-date? Thanks in advance. Emma.

Avaliado com 1 de um total de 5 estrelas

A total Scam Company Who Makes It Impossible To Leave

Following the message on trust pilot the email address i found out was ben_476 @hotmail.co.uk and the letter has come from a company called T&D Rechtsanwalte.

They are saying they are collecting for you and saying its 304.34 GBP but they expect the payment in euros. The contact details they have provided are collection@ c-date.co.uk.

The thing is that I require my account to be closed and unsubscribed before making payment so then to be sure no following up repeat performances will be happening once that is covered. So as i can not get into my account to do that if you can do that from your nend and thrn let me know with confirmation and then I can make the payment.

I can assure you there has been no recieving of any e.mail about the payment and you are accusing me of ignoring when there has been nothing coming through until the one has come in the post,

I have now attached screen shots of subscription cancelation requests made in the message box under the option account deletion which I require to be done,

The evidential documents I have are the screen shots of the requests I made on the contact page where I requested to be unsubscribed under the cancel account part for it to be canceled and where it has been submitted .

And I have been e.mailing C-Date many times today now just you are not reading it to keep up to date if you are not aware of any of that corespondence,
You really need to improve in your corespondence and keep up with reading messages when they come through rather than asume customers are not sending anything when they are but its you just not opening the message to read it, You need to be more motivated and keep up with reading what come through than making assumptions and asking people to do things they have already done. ,. what is the whole c date e,mail address ? Do you mean the one which is >>>
service@ c-date.co.uk because that is the one I have been sending to all day .

the evidential screen shot of the cancelation request has been sent, it is waiting in your inbox to be read and responded to. .

27 de maio de 2024
Avaliação não solicitada
logotipo da C-Date UK

Resposta da C-Date UK

UPDATE: I can confirm that the subscription has been cancelled. However, due to data protection laws I can't accept a deletion request via this platform, you'd have to email C-Date from your registered email address. No attachments are showing here, I don't think they can be added but you'd have to ask Trustpilot. If you have proof of cancellation or any other documents you can email to me, please make sure you address your email for the attention of Emma, otherwise I won't get it. cdate-trustpilot@c-date.co.uk. I hope this answers all your questions. Regards, Emma.


Hi Ben, sorry to read your review and obviously I can see how upset you are. Having checked your account I see that you didn't cancel the subscription - the link to cancel is on the home page before login - C-Date provide this information in the FAQs and of course the customer service team are happy to assist any customers who contact them. I can't see any contact from you about cancellation or anything else. When a payment is outstanding, the payment team send some reminder emails, they cannot of course force customers to read these reminders so if you chose to ignore or delete them than that's unfortunate but not something C-Date is accountable for. Your debt has been passed to an external agency so it does unfortunately mean you need to contact them directly. You are more than welcome to raise the issues mentioned on here to them and they will check the case for you. Sorry I can't help further at this time, as mentioned, once a case has been passed to an external agency the customer is required to communicate them. Kind regards, Emma.

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