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C-Date UK Avaliações 

472
O TrustScore é 1.5 de um total de 5

1,4

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

This company is awful they trick you into a 9.99 monthly message system to try and hit you with a big bill after so now they are legally getting done by the looks of the reviews they do this to so man... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

Very poor customer service. Do not reply to emails. I've asked them not to renew my subscription. No reply. Luckily I used PayPal to subscribe. Get a reply with no link to send reply

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

This site is an absolute disgrace. There are no real people on here only employees and fake profiles. Once I realised this I tried to delete my own profile after cancelling my subscription through iTu... Ver mais

A empresa respondeu

Avaliado com 3 de um total de 5 estrelas

Do not sign up for this I've been trying to cancel my subscription for the last 2 days and so far I've not heard anything back I've emailed them 3 times so far and no-one as got back to me . And when... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Serviço de Namoro

Sobre C-Date UK

Escrito pela empresa

C-Date. Love your way.
C-Date is online Dating, made different. We give you matches. Get to know your dates. Have intimate moments. Burning passion. Have fun finding the "one". Just the way you want. Choose one of your matches, because of your shared interests, or sometimes just because! A balanced gender ratio in the Premium Area increases your flirt success. For now or forever? That's up to you!

For now or forever? It's up to you!

Escrito pela empresa

Just sign up, relax and connect with your matches.
Tell us who you’re looking for, we’ll take care of the rest. Based on your preferences, we’ll find singles near you who are looking for exactly the same thing. Let the sparks fly!
Data protection? Absolutely!
We know how important security and safety are in online dating. That’s why we protect not only your data and conversations: Fake profiles and scammers don’t stand a chance with us.

Informações de contato

C-Date. Love your way

Just sign up, relax and connect. No pressure. No fixed rules.

1,4

Muito Ruim

O TrustScore é 1.5 de um total de 5

472 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 48 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

1,4

Todas as avaliações

(472)

47 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 1 de um total de 5 estrelas

Avoid ! Avoid ! Avoid !

Joined December 2022. Cancelled 30 December. C Date continued to take the 39.90 subscription for 7 months from my account until it was spotted by me bank and cancelled on their advice. (I know should have seen it earlier). Re-sent cancellation email numerous times. Had ecollect who were investigating, heard nothing. Now T&D Rechtsanwälte GbR are chasing me for £309. Think CDate have had enough. Bullies.

23 de maio de 2024
Avaliação não solicitada
logotipo da C-Date UK

Resposta da C-Date UK

UPDATE: Hi Mick, the debt collection case has been closed, I hope this resolves things for you. If you have any other questions or concerns please email me as it's quicker than responding on here. cdate-trustpilot@c-date.co.uk
Thanks Emma.

Hi Mick, I'll review your case with the debt collection team and get back to you asap. Best, Emma.

Avaliado com 1 de um total de 5 estrelas

Massively frustrating scammers!!

I have had exactly the same experience as most here on C-Date and also believe it's one big scam! I started a premium 1 month subscription 3 weeks ago and have been trying to cancel for the last few days before the 7 day period they give you to cancel before the month is up. They have responded each time telling me to cancel via a link on the homepage, but the snag is there is no homepage! Frustratingly everytime I type the web address in it just takes me to the profile pages which you cannot cancel from, only delete the profile. This I know from experience does not mean that your subscription is cancelled. Very very frustrating.

14 de maio de 2024
Avaliação não solicitada
logotipo da C-Date UK

Resposta da C-Date UK

Hi, I can see the team already cancelled your subscription and stopped the renewals for you earlier today. Also the homepage is c-date.co.uk, if you go to that page the cancellation link is available to all. Hope this answers your questions and resolves any issues you had? Best, Emma.

Avaliado com 1 de um total de 5 estrelas

Scams Scams Scams

I tried to go out and give up but I couldn't because they won't let you, and I received a payment letter from a cms collection company that is from Germany. they are scammers who steal from you

5 de maio de 2024
Avaliação não solicitada
logotipo da C-Date UK

Resposta da C-Date UK

Hi Martin, can you please check the email address provided as I can't find a profile with it, I'll check your account and see if a cancellation was registered or not, if you want to send it to me please email at cdate-trustpilot@c-date.co.uk, thanks Emma.

Avaliado com 1 de um total de 5 estrelas

Absolutely a scam

Absolutely a scam

Registered - paid a fee, tried to cancel in March but the website didn't work, now getting no response from the company to cancel my account and settle any payments

Reporting to authorities if no further progress

2 de março de 2024
Avaliação não solicitada
logotipo da C-Date UK

Resposta da C-Date UK

Hi, thanks for providing your account information, I've checked your account and can see the customer service team replied to you earlier today, less than 24 hours since you emailed them. Your subscription is cancelled but there is a debt on your account, if you wish to discuss this please reply to the customer service team as I can't disclose personal information relating to your account on this public platform. Thanks Emma.

Avaliado com 1 de um total de 5 estrelas

Total scam

Total scam. Won't let you cancel free trial and then send legal letters through post.Well known scam.

They are based supposedly in Germany. They target UK daters hoping to scare them into sending payment as they can't do this in a EU court. Amazingly, they can't do this in a UK court. Ignore the clowns.

24 de abril de 2024
Avaliação não solicitada
logotipo da C-Date UK

Resposta da C-Date UK

Hi James, if you can let me know your account data I'll check your profile and if you sent a valid cancellation in time I'll close the open debt on your account. Cancellations can be done via the online form, or customer's can send their own cancellation request via email attachment. Thanks Emma.

Avaliado com 1 de um total de 5 estrelas

Don't not sign up

Don't not sign up! I signed up for the 1 month premium after a hour realised was completely fake, then seen all the bad reviews so decided to cancel the subscription- which they make so hard! For anyone who does need to cancel it's on there homepage in the footer, but instead of it just being cancelled button they make you fill a form asking for stupid unnecessary info. Once u submit the cancellation for you receive an email saying they will confirm in 5 days I did then send another email demanding it to be canceld this morning I have received a email confirming this. Anyone who signs up just follow the cancellation instructions in the bottom footer on there home page!

17 de abril de 2024
Avaliação não solicitada
logotipo da C-Date UK

Resposta da C-Date UK

HI Si! With the information you've provided, we can see that our customer service has been already in contact with you and your Premium-membership has been cancelled. Our customer service usually responds to your original email within 3-5 working days. Thanks, Noel.

Avaliado com 1 de um total de 5 estrelas

C-date scammers

I’m livid right now!! Who does C- date think they are by posting up a threat that they will be initiating a collection process by enforcement against me!
I no longer what the fake premium subscription and tried canceling it many times! Now that they can’t get access to my debit card they want to collect it via an agency! It’s a mafia company. Do - not - join this site. I will be reporting this. C- date if you read this ( doubt it) stop it now!!!

15 de abril de 2024
Avaliação não solicitada
logotipo da C-Date UK

Resposta da C-Date UK

UPDATE: As you didn't provide any information to help us resolve this matter, there is not further we can do at this time.

Hi! Please provide your account information so I can check this out for you, I'll see if I can find your cancellation and update your account. Did you properly cancel your renewal within the cancellation period? If not, then your subscription would have been renewed and if you failed to respond the payment reminders your debt will have been passed to a collection agency and you should contact them. As said, you provide more information, I'll be able to check this for you! Thanks Emma.

Avaliado com 1 de um total de 5 estrelas

Stay away from this site..

Made a massive mistake thinking this was a genuine site...subscribed for one month today and actually want out. They have made cancellation of subscription impossible. This should be a easy process but not on this site.

14 de abril de 2024
Avaliação não solicitada
logotipo da C-Date UK

Resposta da C-Date UK

Hi Jamie, we'll email you on the address provided so that we can get this sorted. Thanks Emma.

Avaliado com 1 de um total de 5 estrelas

After being auto rolled into premium…

After being auto rolled into premium without my approval I tried to cancel my subscription to no avail, I sent an email which I still have as proof, so that they cancel my subscriptions still they wouldn't, now they are sending me a bunch of letters from lawyers trying to intimidate me. I have my lawyers too and I have everything as proof.

1 de abril de 2024
Avaliação não solicitada
logotipo da C-Date UK

Resposta da C-Date UK

Hi, i'm sorry to hear about this Mike, please do provide me with more information so that I can look into this for you. If would also be great if you could email your cancellation proof to me at
cdate-trustpilot@c-date.co.uk. I hope to get this sorted for you as quickly as possible. Thank you, Emma.

Avaliado com 2 de um total de 5 estrelas

Could have been a battle

I subscribed on Monday .. and on that day I wanted to unsubscribe.. I just didn’t like the format etc ..

I went to the unsubscribe button and it said can’t unsubscribe please get In touch via customer service .. I thought that’s odd .. so any how after a few emails .. research etc I got an email on the Wednesday stating I’m
No longer a member all has been cancelled no more payments..

For me it was pretty straight forward .. very similar format to a company called RTA .. they were a company who dealt with commercial property and you couldn’t leave the contract despite the thousands in fees ..
I took them to court .. and won .. and sued them !!

so I was ready for this one .. screen shots , screen recordings .. clauses etc , but luckily my experience wasn’t too bad !!

I would say stay away .. on the grounds off to unsubscribe is a mission .. not like tinder etc where you’re on and off !!

It’s a business a dishonest one .. let’s be real .. it doesn’t do what it says on the tin .. unfortunately companies like this are set up by solicitors and law firms.

Good luck

25 de março de 2024
Avaliação não solicitada
logotipo da C-Date UK

Resposta da C-Date UK

Hi, we're sorry to hear our site didn't meet your expectations. With the information you've provided, we can confirm that your Premium-membership has already been cancelled. Thanks, Noel.

Avaliado com 1 de um total de 5 estrelas

I didn’t sign up for a paid service

I didn’t sign up for a paid service.
I was autos rolled to a premium membership.

Never been asked for any money, account details or card details.

I read as I’m a woman I get the service for free.

Various websites including your own state this.

Contacted CDate as I deactivated my account and they advised the account has been deleted. However, I have now been informed that the site is only free to women is subscribed recently !

I haven’t seen any woman’s reviews in my research.

I need to know if I am being told the truth.

23 de novembro de 2023
Avaliação não solicitada
logotipo da C-Date UK

Resposta da C-Date UK

Hi Sam! With the information you've provided, we couldn't find a profile in our system, so it has likely been deleted as you mentioned. We often have promotional offers for our customers, sometimes these offers give free Premium Memberships - sounds like you were one of the lucky ones. If you have more questions, please don't hesitate to contact our customer service. Thank you, Noel.

Avaliado com 1 de um total de 5 estrelas

SCAM!!!!! is a set up as scam to rip…

This company is a set up as scam to rip off ppl and harassing me for something I didn't want if money didn't go through is clear I wanted cancel all as I haven't opened the profile was my son and c date didn't even verify me at all so I won't be paying for service that I never used !!!
Pursuing someone for money they do not owe in the
UK is a criminal offence under S.40 of the
Administration of Justice Act 1970;
f you continue with this harassment, I reserve the
right to (i) Report them to the police and (i) hold you
responsible for my legal costs associated

5 de janeiro de 2024
Avaliação não solicitada
logotipo da C-Date UK

Resposta da C-Date UK

Hi, we're sorry to read your review. As we've previously explained, note that your Premium Membership is automatically renewed if it is not cancelled in time. We've advised that in case of non-payment your account would be passed to an external debt collector, which has now happened. All future communications should now be between you and the external agency. Thank you, Noel.

Avaliado com 1 de um total de 5 estrelas

Rip off

Fake profiles and they make it impossible to unsubscribe unless you get heavy with these thieves. I had to cancel my bank card which caused me a lot of hassle to stop them plundering my account and threaten them with trading standards before they gave in, albiet begrudgingly.
This is no way to treat people.
BUNCH OF CROOKS, AVOID AT ALL COSTS!!!

18 de março de 2024
Avaliação não solicitada
logotipo da C-Date UK

Resposta da C-Date UK

Hi Paul, we don't allow fake profiles so we're really sorry to read your review. Unfortunately, we can not help you without some more details about your profile. Please contact our customer service from your registered email address and they'll have a look at your case. Thanks, Noel.

Avaliado com 1 de um total de 5 estrelas

Site is a scam

Site is full of fake profiles. They also make it nearly impossible to cancel membership and delete profile. After getting in contact to cancel my membership they assured me I would not make any further automatic payments. I have now received an email demanding £39 and a £10 handling fee with threats of legal action if I do not pay. Stat away from this place it is a scam

10 de março de 2024
Avaliação não solicitada
logotipo da C-Date UK

Resposta da C-Date UK

Hi, Thanks for providing information for us to find your account. We see that your cancellation was too late to stop the renewal and the team explained after THAT payment was processed there would be no future payments. Nonetheless the renewal was not paid and your subscription is cancelled. If you want to delete your profile please do it from the profile settings or email the customer service team asking them to do it for you. We're sorry for any inconvenience or misunderstanding. Please contact us directly if you have any further questions. Regards C-Date.

Avaliado com 1 de um total de 5 estrelas

Scammers!!

Scammers!!
Signed up for this site and never used it. wanted to cancel but couldn't see and now they're sending me threatening emails from Ecollect to pay £255 and also legal proceedings.
I have asked for usage activities document and they didn't provide.
I have reported this to the appropriate authorities.

5 de março de 2024
Avaliação não solicitada
logotipo da C-Date UK

Resposta da C-Date UK

Hi, We can't find any communication matching your name and as you haven't provided an email address we can't check for an account. Please check for typing errors in any emails you might have sent to us and ensure you didn't contact a no-reply email address! If you want a data export document please email the customer service team (cdate-trustpilot@c-date.co.uk) otherwise please contact Ecollect as that's who is dealing with your debt now.

Avaliado com 1 de um total de 5 estrelas

I joined on the free first month then…

I joined on the free first month then ended up paying a fee. After a couple of days believing it was one of those conning websites providing very little except higher costs. I have tried to cancel membership but have found this nigh impossible they suggest link at bottom of their first page yet I couldn't get that page. I have messaged them a couple of times stating I couldn't get the link. I have read a few of the customer reviews and I do not want to continue with this company.
Another company preying on lonely people??

23 de fevereiro de 2024
Avaliação não solicitada
logotipo da C-Date UK

Resposta da C-Date UK

Hi Mark, sorry for our late response. We can however see that your subscription was cancelled via the team as you requested. We trust everything is now as you wish. By the way the cancellation link is there, as we've checked to be sure! If there's anything else, please email the team again. Thanks

Avaliado com 1 de um total de 5 estrelas

Corrupt,hackers company

I never signed up to this site and I am now getting threatened by alleged solicitors and asking to pay them over £300 I have in numerous occasions told them I didn’t sign up to any of their site but keep getting these emails they are wanting a police report how can I look into this when I don’t even know the name of the site to report I never and have never signed up to a dating site the distress and upset this is causing with the threats of the emails and harassment is unbelievable I would rather slash my wrist than pay a corrupt company and money I do not owe and b4 you say it’s out of your hands ,it is your corrupt company/site that has started this and probably your hackers that has done many of these from what you can see on the reports from this site

26 de fevereiro de 2024
Avaliação não solicitada
logotipo da C-Date UK

Resposta da C-Date UK

Hi steven! If you email us at cdate-trustpilot@c-date.co.uk, we'll take a look at your case and investigate your claims further. If you mention this review it will help us too.

Update, thank you for getting in touch with us. After reviewing your profile, we can confirm that the collection process has been stopped. Have a nice day, Noel.

Avaliado com 1 de um total de 5 estrelas

I've just received this email from…

I've just received this email from c-date after spending ages trying to cancel my subscription.
Claim Subject Matter: Unpaid membership of 1m PROMOTION_ABO at www., reference:
Creditor: Interdate SA, 13 rue du Commerce, 1351 Luxemburg , LU
Invoice number: GB-2023-11-27-253867748-CDATE-DN
Dear Mr Rogers,

We wish to hereby inform you that no payment has yet been received with regard to the above-mentioned claim matter.

Consequently, the outstanding claim will be entrusted to our contracted legal partners for the purpose of initiating appropriate legal measures.

We must emphasize that obtaining an enforcement order will allow for enforcement measures to be initiated against you over a duration spanning multiple years.

Such measures include, but are not limited to, enforcement of a bank account levy, wage garnishment and forceful disclosure of assets via affidavit. Any subsequent expenses arising on the basis of such measures being initiated are, in full legal accordance, to be borne by you. The currently outstanding claim sum total would thereby continue to increase.

In order to avoid the initiation of such measures, you may transfer the claim amounting to GBP 254.70 (EUR 296.66) by no later than 02.03.2024 to the following bank account:

Beneficiary: eCollect AG
IBAN: CH65 0078 7785 0612 7274 6
BIC/SWIFT: KBZGCH22XXX
Bank Account No.: 785061272746
Bank Key / Sort Code: 00787
Institute: Zuger Kantonalbank, 6301 Zug, Switzerland
Payment reference: A0G5HH21
Bank payments will only be accepted in: GBP
As previously noted, transfers made without the corresponding payment reference "A0G5HH21" cannot (Credit card payments are accepted)

We must hereby reiterate, in the event the aforementioned deadline expires without either receipt of due payment or an appropriate response from you, the claim will be entrusted to our legal partners for the purpose of initiating judicial proceedings in the matter.

Kind regards,
eCollect AG

Absolutely awful intimidating and threating email can't believe a company would thing this is actually acceptable. The amount is over 3 times what c-date told me and now they want money paid into a Swiss account???

17 de fevereiro de 2024
Avaliação não solicitada
logotipo da C-Date UK

Resposta da C-Date UK

Dear Michael,
As you have been already contacted by an external collection agency, your case has been handed over as the case could not be solved within the internal collection. Therefore, we kindly ask you to discuss the case directly with the collection agency who is now in charge of your case.
Thanks

Avaliado com 1 de um total de 5 estrelas

Unsubscription next to impossible

Unsubscription next to impossible

I took up the free introductory membership out of curiosity, and wasn't interested.

I forgot to unsubscribe until I got a bill.

I then emailed to unsubscribe, and they replied that they would not accept an email subscription; it had to be an attachment to the email containing my name and subscription email address. An absolute farce, considering I'd put that information in the email.

I doubt that this is legal. However I printed the email I had sent to pdf, and sent it to them again as an attachment, as per their requirements.

I have now cancelled the direct debit. I expect they will demand more money, claiming I haver failed to unsubscribe correctly; but I will at least have the emails to prove that I did inform them that I wished to unsubscribe.

5 de fevereiro de 2024
Avaliação não solicitada
logotipo da C-Date UK

Resposta da C-Date UK

Hi Peter, the way how a cancellation has to reach us is well described in our GTC. However, we wanted to let you know that our customer service has already confirmed your cancellation to your registered email. Yours, C-Date

Avaliado com 1 de um total de 5 estrelas

Site is full of fakes

Site is full of fakes. Sent email to cancel membership and now writing on here to make sure it is cancelled

4 de fevereiro de 2024
Avaliação não solicitada
logotipo da C-Date UK

Resposta da C-Date UK

Hi, sorry, you do not like your matches. Our customer service has already contacted you.
Thanks

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