Caldera Avaliações 

We have just come back from Chania in Crete where we hired a car from Caldera. This operation is run in a very unprofessional way and I urge anyone to steer clear, they might have slightly cheaper prices but they are scammers. When we arrived at Chania there was no 'meet and greet', we had to telephone them and wait for them to pick us up. I sensed straight away that they were very unprofessional but at that point we were in the process of taking the car on offer (which was of very poor quality with a number of dents!). I took photos of the car and the dents. When we brought the car back the guy in the office looked around the bodywork and pointed to a bit of dust, saying it was damaged and he would charge our credit card. There ensued a very unpleasant argument during which the guy said 'I have your credit card number and I can charge it when you leave', he only started to back down when another member of staff wiped away the 'damage' (dust!) with a damp cloth!! He then refused to drive us to the airport by which point I was panicking about missing our flight. We eventually agreed to pay 50 euro for a small water stain on the back seat, we had to pay or miss our flight, as he would not sign the contract which agreed he wouldn't charge us more that 50 Euro. It's was all very nasty and a stressful end to our holiday. Never again.

Office lt. Buchungsbestätigung direkt im Terminal Kos. In Wahrheit 5 Gehminuten vom Aiport entfernt. Niemand von Caldera im Terminal anwesend. 20 Minuten gesucht. Fahrzeug sauber und vollgetankt. Bei der Rückgabe ist der Mitarbeiter von Caldera Kos unter das Auto gekrochen (!) und hat dort in der Plastik-Frontschürze kleine (neue) Kratzer entdeckt, welcher äusserlich nicht sichtbar ist. Dafür hat Caldera meiner Kreditkarte fast 500 EUR Reparaturkosten belastet. Das Fahrzeug hatte rundherum ähnliche ( aufgrund der Strassen in Kos) unvermeidbare (und nicht reparierte...) Gebrauchsspuren. Das Fahrzeug hatte zum Zeitpunkt der Anmietung zudem bereits fast 30.000 km am Tacho.

Fazit: Auto mieten bei Caldera in KOS führt unvermeidbar zu einer Schadensrechnung, da der Fahrzeugzustand bei Übernahme niemals (ohne Hebebühne) so genau geprüft werden kann (Kratzer unter dem Auto!...).
Die Strassen in Kos sind zudem voller Schlaglöcher, Gebüsch am Strassenrand reicht weit in die Fahrbahn, das Fahrzeug wird also unvermeidlich nach 30.000 km Laufleistung - wie auch dieses Auto- leichte Kratzer und Dellen aufweisen, welche dann der Kunde bezahlt, obwohl die Schäden offensichtlich nicht repariert werden.

I rent a car online and was first content with the price. it was the WORST EXPERIENCE EVER !!! the guy who was supposed to pick us didnt even show our name on the carboard, I had to ask people around me. He said my card was a debit one and completely refused to rent us a car even if the payment has already been made in advance. 36 degres outside : NO CAR, NO REFUND , NO SYMPATHY, NO EMOTION, NO EXPLANATION, NO SOLUTION
it's a BIG NO for me !!! never again I swear !!

Angekommen an Korfu und eine Ewigkeit gewartet.. da kam nichts von Caldera.. Telefonnummer auf der Webseite auch falsch.. Mussten vorort was neues buchen.

Fahrzeug nicht vollgetankt, wie verabredet. Das Auto hatte so viele Blessuren, dass es schwerfiel, alle zu dokumentieren. Prompt wurde bei der Rückgabe ein Kratzer gefunden, der angeblich vorher nicht da war. Diskussionen bringen nichts, das ist ihr Geschäftsmodell. Sie haben ja die Kaution. So einen üblen Autovermieter habe ich in Griechenland in 25 Jahren nicht erlebt! Hände weg von der Auto - Vermietung CALDERA CARS!

Ich hatte über Check24 einen Mietwagen am Flughafen Heraklion Kreta gebucht.
Das Auto wurde vor der Übergabe genau aungeschaut und alle Schäden aufgeschrieben, wie auch der Tankstand. Das Auto war in guten Zustand. Bei der Rückgabe gab es keine Problem, alles wurde als OK abgehakt. ICh habe nur bezahlt was ich gebucht habe. Ich hatte selber Fotos vom Fahrzeugzustand und Tankstand angefertigt, da ich gehört habe dass man dass sicherheitshalber machen sollte. Das Office ist direkt neben dem Flughafen ein paar meter über die Straße - schade, dass das nicht in der Anzeige stand, dann hätte ich die Zeit zum rumfragen gespart
Alles bestens und im Vergleich zu anderen Vermietern günstig. Kann ich empfehlen.

Worst service, told someone would be waiting holding our name., nobody holding name, we had to make our way through hundreds of tourists asking all companies. Then the man said my husband had to collect car himself, myself and two children had to wait we weren't allowed in minibus. No where does it state that this would happen, no we are separated, my children are crying! Absolutely shocking!!

This is the WORST car hire company I have ever experienced - stay away!

Das Fahrzeug hatte eine Menge Vorschäden. Diese wurden nur oberflächlich aufgenommen. Bei der Rückgabe gab es allerdings keine Probleme. Trotzdem habe ich von allen Schäden Bilder gemacht (15!)..Der Scheibenwischer Fahrerseite war kaputt (Gummi zerfledert. Das Fahrzeug war schmutzig. Waschwasser war leer. Ansonsten Problemlos .

Uproblematisk billeje. Vi blev afhentet punktligt i lufthavnen og alt forløb fint.

Stay away!!!!!!!!!!!!!!!!! Cheaters!!!
I can't even describe how unsatisfied I am with this company. One star is definitely too much. They have hidden costs and they don't inform you about this.
For example they charge you 70 euro only for the fact that you're going to an island.
They cooperate with economybookings.com to cheat you. First you pay at economybookings and then Caldera claims you need to pay additional money.
That is a total nightmare.
The "full coverage" doesn't mean anything, they take this money from you and it doesn't cover any damages at all. Overall we payed almost 500 euro for Fiat Panda for 7 days.
Do not recommend!!!

Totaal niet klantvriendelijk en zoekt niet samen naar een oplossing door eigen gemaakte fout, 3 dagen huur betaald zonder auto ergens anders moeten huren. Stuurde me zowat weg en schreeuwde zelfs bijna. Begreep niet dat ik geen creditcard had en die van mijn vader mocht gebruiken voor de auto niet wetend dat het onmogelijk was.

We picked up a Peugeot 208 from Athens International airport. Good quality car, great prices, had no problems.
There are some delays up to 30 min on picking up and dropping off the car, otherwise I would give 5 stars.

Beware of that company Tried with car rental from home to save time. It took over 60 minutes to get the car and the same with delivery. The car was not as promised at the airport. Did not check the car properly as it was very late at pickup. The lady said there were small scratches and that it meant nothing. Luckily we had taken out full insurance, but had to pay 350 euros for a scratch we had not made. It was already there and was obviously old. Now we have to mess with insurance. I stay far away from that rental company. It's just about skinning tourists. All in all, bad experience on an otherwise good holiday.

Although our car was in good condition, the service is atrocious. We waited for the rental man who decided to take the Greek family before us, despite them having just turned up (we had been waiting over 20 minutes already) - and when we told him he didn’t care. One member of staff when we got to the actual location of the car rental company which isn’t actually at the airport and terrible attitude to service. We returned the car - and still only one person dealing with collections and returns. Took ages. You could easily miss your plane if you don’t leave plenty of extra time to compensate for their rubbish service. Avoid like the plague.

We used Caldera at Chania Airport. Very bad agency. Person very rude during the pick up. She threatened us because we didn't want to take her insurance (which was more expensive than a week of rent!!) And then, she wouldn't take our credit card because she said it wasn't a Visa credit card (it is writen Visa on the card though !) ! And when I ask her to take another one, she wouldn't either because it was not the same name as on the driving license ! That was unbelievable ! We do NOT recommand this agency !

We were given a car with an already damaged battery and lost 1 day of our vacation due to this - it cost us a lot of time, phone calls and money to get a new battery - no compensation but for the price of the battery itself :-( and no apologies. They said we should be happy that nothing worse happened - not recommended!

At Rhodes the car we booked was an hour walk away while saying it was at the airport. A van came and pick us up after 15-mins. At delivery of the car we had to wait 30-mins for someone to take us to the airport. Not worth your time.

Our flight from Birmingham to Heraklion was delayed by 4 hours. On arrival, with 2 children in tow, we found the Caldera Car Hire booth in the car hire car park. The desk representative was unhelpful, saying that we were more than one hour late, so they had hired the car out to someone else. My wife pointed out there were other cars in the lot that appeared available, but the desk rep said he would rather rent them out to someone else. We rang the booking agents Economy Bookings, who were uninterested. Our friends who travelled with us used a different hire company and this company were aware of the delay, so adjusted the expected arrival time accordingly (that’s called customer service). The one hour late clause is buried in the small print and was not highlighted to us at the time of booking. In the end, we had to approach another car rental company to hire a car. Caldera are cowboys. There was another family at the desk at the same time who were told the car they had booked was unavailable and they would have to take something considerably smaller, due to over-bookings. Economy Bookings were absolutely useless when it came to assisting us. I would never use either company again.

Achtung! Dieser Vermieter rechnet sehr sehr grosszugig die Mietausfallkosten sollten sie einen kleinen Schaden haben. Für kleine Kratzer auf der Stoßstange wurden mir 3 Tage Mietausfall berechnet die vom Mieter zu zahlen sind da diese nicht in der Versicherung "ohne Selbstbehalt" inbegriffen sind zumindest nicht bei CAR DEL MAR. Es ist eher sehr selten das einem bei einem solchen kleinen Schaden Mietausfallkosten berechnet werden! Der Vermieter Antwortet auch nicht wenn sie ihm ausführliche Auskunft über die Mietaussfallzeit haben wollen. Wird einfach von der Creditkarte abgezogen!
Be aware of this rental company! In case of a very small damage (small scratches on the plastic bumper) they will charge you like 3 days of rental for the time to fix it (even if they won't do it!). They even won't communicate if you have any question about it! They just will take it from you credit card! No insurance will take this cost in charge as this is very unusual practice for small scratch dommages!
Attention ce loueur vous chargera 3 jours de location pour la réparation d'éraflures mineures sur le pare choc, frais qui ne sont pas prit en charge même avec une assurance sans caution! Ce loueur ne répondra à aucune question et vous charge les frais directement sur votre carte de crédit. Cette pratique est plutôt inhabituelle et peut vous revenir chère même si vous pensiez être couvert par une assurance!