Caldera Avaliações 

Do not rent a car from this company
First be aware that the company situated in the airport. It’s at least a 10 minute drive.
We rented a 9 sitter car with an air condition unit that did not cover the back seats (it felt like a sauna), the window washer did not function, neither did the side mirror nor the radio. Furthermore the gearshift got stuck all the time.
When we return the car we had to wait for over half an hour for a driver to take us back to the airport.
To sum up, we do not recommend this company!!

I have recently hired a car through a third party from Caldera at Chania airport Crete. Despite the agent marking multiple scratches and marks on the paperwork when I collected it and me causing no damage whatsoever the agent then attempted to ascribe dozens of tiny dot sized marks that are all over the car, and were present when I collected it, to me.

I disputed thus with the agent stating the vehicle had completed 30,000km when I collected it and I drove an additional 300km. They stated that they have to take some money from me and this was no doubt a tried and tested method of securing extra money from customers.

After a long and heated argument where I accused them of attempted theft I left with paperwork annotated as 'OK'. I have noticed a pending payment of over £670 against my credit card which my credit card company are now investigating and disputing for me.

Against my better judgment I went with this company knowing and expecting problems with them and subsequently have seen reviews with other customers stating the same.

Unimpressed with Caldera.

The one at Heraklion airport... Never again!

We did not receive car we booked. Instead we were given a VW up which was much smaller and a bit of a squeeze.

We luckily bought a child car seat with us because the ones they had stacked up to hire out were filthy.

We had noticed a couple of times during the holiday that the gearbox was a little sticky but lifting the clutch and pushing it down again resolved the problem. On the last day just before we left for the airport it wouldn't come out of reverse. I spent half hour trying then eventually it popped out. This made us late for the airport. We were given the car with half a tank of fuel and returned it with the same. They said that they would charge us 10 euros because it wasn't returned with the same amount of fuel which was total rubbish. When I told them that the fault with the gear box had made us late, he said that I was basically lying and that there was nothing wrong with the car without even getting in it himself to test. I asked him if I should then charge him for the time I spent messing around with the car as it was faulty which he laughed at. We said we wouldn't pay the 10 euros and he said he would have to charge it to our credit card. Totally pointless really as that will cost him for the transaction and we will just do a chargeback on it anyway.

My advice... Always make sure you hire a car with a full tank of fuel

From what I read and have experienced, I can understand that caldera is an agent with multiple locations all over Greece. Most of their locations are either owned by them or managed by them.

From my experience, I did not have any trouble when getting my car from the airport and dropping it off. I used Athens as a base and did many miles all over Greece. My car had approximately 13000 km which is great and the cars were absolutely clean.

I have no problems of their service as staff was very helpful and friendly. Normally I would give 4.5 stars but as I can't then I will give 5 stars to them.

Feedback on my experience with CALDERA SKG
Hello all.
I recently rent a car in SKG with CALDERA. Below my comments about the whole experience.
@Airport : Land in advance. Nobody at the meeting point. tried to call but no answer. Meanwhile the driver arrived. So, I note this at 9 (due to the fact that nobody answered the call).
@Check in : Friendly people, not specially smiling but efficient. No stressing bargain to buy additional insurances or items (such as gps,...). Noted 10.
@Car : Toyota (upgraded) with about 100000km. normal condition and confort. Asked to downgrade to the initial booked type of car but, curiously, couldn't get it.
Another curious think is that they take picts for all the parts of the car. That's new for me but, on another hand, if you rely on them for keeping the picts (what I did), it will avoid any further useless discussion... I note the car 8 out of 10 (too big for me and consuming a bit too of fuel).
@Check out : Need to wait for somebody about 15 minutes. Only one agent and she was busy with other customers. About a very small scratch at the down side of the bumper, they did demonstrate it that it was my issue (not in the initial picture) but - elegantly - told me that it would cost more to manage the file than to make me a 'gift'... What I really appreciated (even if I was fully covered by the rental contract).
I note this section @9 (due to the wait time for return the car.)
Finally, all in all, for sure there are some small efforts to allow CALDERA to become a strong partner but, if the young staff pursue the efforts (as they did during our transaction) it should happens quickly.
Special thanks to Mrs Irini (my main contact at check-IN/OUT).
Carlos

Beware of this company - do not use, I rented a car from Sun Rise / Caldera Car Hire (same company) Santorini in May 2018. They forged my signature on a damages document and charged my Visa card after I left for damages that were not my responsibility. They do not reply to any communications. Not to be trusted.

I took a car from Chania airport in Crete for me and my family for 9 days in July 2018. The price was lower than others. The car was ok and the collection quite easy but, unfortunately, on car return, I have been charged for additional 100 euros (on top of a total of 256euro prepaid) for a NONEXISTING scratch on the lower part of the front bumper.

I think they use low rental rates to attract customers but later they systematically use to exploint and play on the fact that you didn't check your car so deeply at collection time to claim nonexisting damages.

This is completely unfair!
Spend a litle more on better companies but stay away from these people!

STAY AWAY! These people are pirates. The business model is to lure with low prices and then recoup the price difference to others (and more) through made up charges upon return of the car.

My branch was Caldera car rental at Chania airport, Crete. They will try anything from fuel to damage to soiling to charge you extra - lots extra. Expect long disputes where they push and argue to the point where you have to agree or miss your plane. Expect threatening behaviour from a large group of them. Their price may seem cheaper, but by the time you’ve paid all the made-up charges you will wish you had never heard of them. Do yourself a favour and go elsewhere.

I arranged a rental through a company online and was advised it would be Caldera who would provide the car at Thessaloniki airport.
I had paid for the rental in advance but when I went to collect the car I was persuaded to sign for extra insurance to cover breakdown , accident assistance. I thought the cost was €119 but misheard and it was actually €190. I changed my mind 're the extra insurance but was told I could not cancel and the company refused to rent me the car. Despite attempts to get them to be reasonable they refused to rent me the car so I had to rent a car at the airport which cost me €818!!
Do not use this company - they are only interested in making extra money out of you by scaring you to take extra insurance. They were totally unreasonable and ordered me off the premises in the end telling me to go to the police and complain.

Caldera Car Hire at Corfu avis / feedback

Bonjour, hello

Retour d'expérience, j'ai loué une nissan micra à Corfu de l'agence 'Caldera Car Hire' tout a déroulé normal jusqu'au moment du check out, l'agence est loin de l’aéroport, j'ai oublié mes lunettes dans la voiture, je suis sur à 1000000000000 % que je les ai laissé au niveau de la porte du conducteur mais ils ont nié l'existence, ils sont des menteurs et ils ont volé mes lunettes du soleil, ce n'est pas professionnel et je ne recommande pas de tous.

You should not forget any item on the car, bacause you will never ever see it again, I forgot my glasses in the car (on the drived door), I remember really 100000000 %, they sad to me that they didn't find any thing, THEY STEAL MY GLASSES AND I AM REALLY ANGRY BACAUSE IT IS NOT PROFESSIONAL

Cordialement, Best regards

Fra ende til anden: ELENDIGT
Hold jer langt væk fra det firma. Det tog os længere tid at få udleveret vores 2 biler end det tog at flyve dertil. Og da vi så endelig fik dem udleveret var det skodbiler og den ene brænde sammen efter 5 min., hvorefter det var vores eget problem at komme tilbage og få en anden skodbil. Da vi skulle aflevere var de endda så frække at de prøvede at "tørre" 2 ridser af på os (der var vel også ca 300-400 små ridser at vælge imellem) - det fik de dog ikke held med.
Alt i alt - ELENDIGT!!!

We have rented a car from Macedonia Int. Airport (SKG), Greece for three days, using, Rentalcars.com and service provided by Caldera, car rental. The car we were given was in a very poor condition and the value for money, was the least possible you could imagine, Given the very tight schedule we had to deal with, we could not request for a replacement.

Absolute unhöfliche Abzocker!
Verkaufen nochmal zusätzlich Kaution, obwohl ich keine benötigt hätte. Zum Abschluss wurde ich durch Androhung einer höheren Reservierung, als vorher vereinbart, meiner Kreditkarte genötigt. Ich hatte einen Kombi bestellt, bekommen habe ich eine Limousine aus Altbeständen von Europcar. Diese war auch technisch nicht einwandfrei, um nur zwei Mängel zu nennen: Ausgeschlagene Federbeine, Radlagerschaden, außerdem war die Serviceintervallanzeige an. Trotz gebuchtem vollen Tank wurde das Fahrzeug nur zu 3/8 gefüllt übergeben, ich bräuchte es auch nur so zurückgeben, aber wer hier dran gewinnt ist ja auch klar. Übrigens: Natürlich habe ich einen Tausch gefordert, der wurde mir aber verweigert. Da das Fahrzeug schon in Deutschland über CarDelMar gebucht und bezahlt wurde, war auch klar, wer hier am längeren Hebel saß.