Camptech Products Avaliações 189

Purchased a size 19 have problem with water pooling on stub canopy the reason this is happening is because the Velcro fixing to the front bar need to be longer to hold it tight. this is a fundamental flaw in the design of their larger awning. But Camptech will not admit this and blame you for not pitching the awning correctly and will then try and sell you more roof and leg poles.

We bought a Camptech Caymen awning and have nothing but bother, firstly with the annexe we purchased, which we have finally resolved after we had pooling issues and had to buy a new set of poles after the annexe collapsed and bent the corner joints. We are now having a problem with the roof ploes in the main awning and the clamps not tightening to the poles they connect to. They are not staying in place whenever there is the slightest bit of wind.
After my dealings with Grantham Caravans and Camptech direct I do not have any confidence they will be helpful in tesolving the issue i am now facing.
This is the worst awning i have ever had to deal with and have yo say they are not fit for purpose. Please do not waste your money.

Purchased an all season buckingham awning(took 8 weeks to come). I have had it up 1 month and have had nothing but trouble.
I have ended up purchasing 4 more raft poles . Still it didn't stand up to the rain.(corner connection snapped)
Then reset it added 4 more upright poles and low and behold with some rain it did it again...

I purchased a Kensington awning size 15 on the 5th September 2022. We used it for the first time last weekend, 8th and 9th September 2023.
The awning was fine but I had a problem with the hand pump, it inflated okay but the dial wasn't showing the air pressure. I contacted the dealer where I puchased it from who were no help to me.
Yesterday, 18th September I emailed camptech and exchanged several emails with someone named Raegan. Today I received a new pump in the post.
Excellent customer service, thank you Raegan.

Camptech Airdream vision, Worse awning I’ve ever owned, initially the fabric quality looks good , after 2 nd time and not over inflating, one inner air pole bursted and created a bubble through the outer membrane, camptech replaced, now after 4 uses 3 other poles have ripped the membrane resulting in bulges in tubes, I had to resort to using duct tape to prevent them rupturing whilst away , also side curtain hangers have been placed in wrong place and are above both side doors , and roof cracks across awning joint to caravan and can see day light through it , very disappointing I’m going to be contacting the dealer today who I bought it off

After my camptech awning collapsed shortly after purchase. it’s been with camptech a month now had its inspection and I'm told it’s being repaired? I’ve been trying to contact the retailer and camptech all week to get feedback on the awnings progress and when I’m going to receive it back and have had no reply back!! I’m not impressed at all it’s been a frustrating process to say the least and I’m actually wanting to use the awning! To top it off I’ve had to purchase replacement poles at my own cost from the manufacturer inspection that has come and look like they’ve been used before. Produced pictures to the retailer and have heard nothing?!!

I have a campatech star line 390 the roof as degraded it tears like paper it’s been used 4 times 1 week at a time it’s always been dry stored in my caravan. I rang campatech the woman on the phone said take it back to the dealer ther is no dealer now she was so rude and I don’t want a refund or a replacement.instead of passing the book get poor quality sorted

As MG Previous review don,t buy
Bought a Count DL and same issue tried to reject Awning before we used but told Camptech said it was ok By dealer.
Rubbish will not fit against van with no wind also said it was 400 wide and it is not
I am stuck with this awning now that i will not trust in the slightest wind. Have not used yet but not looking forward and so much for companys return policy

Bought a camp tech count new this year waited 8weeks for it to be delivered I put it up at Easter all seamed ok till we got a bit off windy weather and the pole clamps failed the poles bent and we spent our entire holiday holding up the awning with what we could I had to buy more steel poles and clamps it never fitted nice an tight like my other awnings have in the past the pole system is very poor clamps are not strong enough to hold any type off wind took it back to we’re I bought it from and they are getting a camp tech engineer to look at it it’s not fit for seaside weather do not recommend this awning

We bought the awning in March 2022 but didn't actually use it till July 2022, we noticed the waterproof coating on the door panel was cracking and splitting after it was up for about 2 month ,we work for a well known camping organisation and as we was working there was not a lot we could do,but I would not recommend and wouldn't purchase again

Camptech were very swift and helpful in their response to my query for resizing my Camptech awning. Although it is a service they do not do themselves they directed me to a brilliant firm who are doing it for me and I have every confidence in a good result following their personal attention. I would def recommend Camptech if you have any queries about Camptech products.

We purchased an camp tech Kensington air awning size 13 in July this year used it for two weeks in Cornwall in the worst weather we have ever encountered in Cornwall, torrential rain, high winds, thunder, lightening you name we had it the awning stood up to the weather, no leaks either from the rain or air escaping from the bladders - kept us dry and warm - easy to put up again in wind and rain (not recommended) and easy to take down. Good price for a decent bit of kit.

We bought a Kensington air awning early this year and like other reviewers we experienced problems with leaking air tubes, in particular the interconnecting tubes, several of which became detached and split.
The dealer we purchased the awning from, Ace Awnings of Cannock, was very good and replaced the faulty tubes immediately but my confidence in the awning was at a very low point! As a result I contacted Abbie in customer services and was dealt with extremely professionally, being offered a complete new set of air poles and new valves by way of an apology for all the inconvenience we had encountered!
Many thanks Abbie and Camptech!

We bought a Camptech Starline 260 air awning and it’s the worst awning we’ve ever bought !!!!! We did buy it second hand but it was still in its original packaging as not used and never even got out of the bag. After we put it up it rained fairly heavy and the rain poured in wetting everything inside including us trying to empty it !!!!! We bought some water proofing and tried that but it rained again and once again poured in !!!!!! Tried to contact Camptech both phone and email and not even had a response. We are now left with a useless piece of kit and well out of pocket !!!!! AVOID CAMPTECH AWNINGS

My camptech air awning lasted a total of 5 weeks before 2 of the poles burst. I have tried calling and emailing the company on several occasions and they have never replied or answered the phone. Custer services is none existent and product quality is questionable. I should have bought a Kampa awning.

Bought a camptech kensington air awning late last year but didn't use it until this year.
So far I have had to replace the two front air beams that run across the front of the awning, both had the same fault where the silicone interconnecting tubes had gone brittle and just parted from the tube. I tried to contact camptech but their policy of not dealing with the public just stinks, you would think they would want to hear feedback both positive and negative.
I ended up buying two new tubes.
A few weeks after replacing the two front beams both of the side beams also had the same problem and the interconnecting tubes came off, again ended up replacing both tubes.
Last week the awning went down again, this time it wasn't the interconnecting tubes, it was the isolation valves that connect to the tubes, three out of the four valves had cracked and developed slow punctures.
I would warn anyone from buying the inferior quality Craptech Kensington air awning. One star is more than this poor company deserves.

I purchased an air awning for my caravan 3 years ago, but didn't use it because of the pandemic. I used it last week for the first time and there was a fault in one of the support legs. I informed Camptech on my return from my holiday but didn't expect my guarantee would be valid. After speaking to the sales advisor Debbie I was informed that they would provide me with a new air awning and for me to return the faulty one. I cannot thank camptech enough for their service and especially Debbie Alcock for her Compassion and the service she provided. Kind regards john lees

Didn’t want to give a single star!!! Never, ever buy a Camptech product!! We purchased our new touring caravan, along with a Camptech Grey Cayman awning. Awning had only been up for 9 days, when we had a call to say it had collapsed!! Customer service from the retailer was appalling, we were told it was Camptechs fault for holding up the process. On phoning Camptech to chase things up, I was told that they don’t deal with the public, on telling the advisor that I was frustrated that things were taking so long, she told me to stop arguing and just hung up on me!!! Over a month now, and I’m being told, no refund, and to claim on my insurance for “storm damage” even though there had been no storm!! Absolutely appalling product not fit for purpose, and even worse customer service! Avoid at all costs!

Purchased a large Camptech Savanna Awning for £1000 to add to my caravan that is on a permanent pitch 1 month ago, after having help to put it up, ( as both my husband and I are disabled ) we noticed part of the stitching was not secure, which also let in water when raining. We contacted camptech to ask for help, on how to fix it and what could be done. They wanted us to take it down and arrange pick up to take it back to wharehouse with all accessories to be inspected, to see if it can be repaired/replaced. I explained that we live in it throughout the summer months so that was not possible, as we are both disabled, and had to hire/pay someone to put it up. I asked if they could send someone to come to us to inspect it first, and they said that was not possible. The only way they could help was for us to take it down and return to wharehouse, as that was the process, I was fuming.
Will certainly not be buying from camptech again.

Bought a savannah dl as we’ve got our van pitched permanently and we use it all year round.
Not had it a year and it needs to go back as the coating looks like it cracked and peeling.