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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

If I could give more then five stars I would gladly, great tik tok shop and amazing customer service with great selection of products to keep a foodie like myself happy with those little treats and tr... Ver mais

A empresa respondeu

Avaliado com 3 de um total de 5 estrelas

Order #1906 - LA Lakers PRIME. Item not yet received or sent out by Candy Cave. No response to emails or through the “contact us” page online, or Facebook messenger. Seems every other online retailer... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

I have tried contacting numerous via email/instagram and telephone (which is a French number and does not connect) regarding an order #13096 the order should have been received by now and it has not e... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

James is so personable to deal with . He even messaged me when I bought extra creamers that were discounted owing to use by date to make sure I still wanted to buy so many and offered to send me one i... Ver mais

Detalhes da empresa

  1. Loja de Doces

Escrito pela empresa

About Candy Cave Welcome to Candy Cave, your premier destination for the finest sweets and treats from around the world. As a Dublin-based sweet company, we take pride in offering a wide selection of delectable candies that will satisfy even the most discerning sweet tooth. Whether you're in Ireland or anywhere in Europe, we ship our irresistible goodies right to your doorstep. At Candy Cave Dublin, we are committed to providing you with the best brands in the candy industry. We are the number one supplier of renowned names like Hershey, Sourpatch Kids, Warheads, Reese's, and many more. With our extensive range of products, you can indulge in your favorite treats or discover new and exciting flavors.


Informações de contato

3,3

Bom

O TrustScore é 3.5 de um total de 5

102 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 53% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 1 de um total de 5 estrelas

Ordered from them on 10.03.2026

Ordered from them on 10.03.2026, on the same day i wrote to them to cancel the order, no response, before I got any reply they shipped the item, i wrote to them once more about cancellation, again no response, It’s 21.04 now I neither the response or the order( the Anpost tracking shows the package is available for pick up but where is any delivery notice where exactly did they left it cause I got nothing at all about it fr om them?).no cancellation or even reply to my email just pure scam and ignorance towards the customer. Avoid. This is about order #12867. The email on the order and from which I sent the cancellation requests to your listed email is different than the one I’m sending this review from cause the order was supposed to be a gift ;)
Edit : whats untrue? The fact that you didnt reply to my mails or the fact that the Anpost didn’t even leave me any notice where they left the package when i work from home and there is no way I couldve missed the delivery? And then you post tracking number completely ignoring the rest of the review when It clearly says I asked for a refund twice and got ignored by you guys xDDDD

10 de março de 2026
Avaliação não solicitada
logotipo da CandyCave.Ie

Resposta de CandyCave.Ie

This is untrue - I will post the tracking number for the world to see!
Your order was left at a local post office and you didn’t collect it!

An Post • CP441553716IE

Avaliado com 1 de um total de 5 estrelas

Its been a month since i ordered off…

Its been a month since i ordered off the website and i still have got no news of my order being dispatched, i emailed a week ago and got an automated response saying I'd get a reply within 48 hours and still nothing,i don't think i'm getting my order or my money back and I've no way to get either since they won't respond to me or i can't claim a
refund, i wish i read more reviews before i used them but all i can do is to tell others to avoid them online because you're not guaranteed to get what you paid for

27 de março de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Useless scam

I have tried contacting numerous via email/instagram and telephone (which is a French number and does not connect) regarding an order #13096 the order should have been received by now and it has not even dispatched. As explained in my communications I am leaving back overseas now and want this order cancelled and my money refunded. If I do not receive some kind of response I am reporting this as fraud and a scam !!!!!

18 de abril de 2026
Avaliação não solicitada
logotipo da CandyCave.Ie

Resposta de CandyCave.Ie

Hey - sorry about the delay we were moving warehouse from Galway to Dublin and some orders went missing - I have cancelled and refunded. If you check TikTok my Face is all over it and we have 20k followers so we are not a scam - also Iv no idea what number you are calling we have an Irish number so if your dialling a French number you have the wrong number

Avaliado com 1 de um total de 5 estrelas

Absolutely appalling service

Absolutely appalling service. No replies to my requests when I asked for an update on my order. When they finally replied it was an e-mail to say my order had been cancelled as per my request. I never asked for my order to get cancelled. 😡 I would never order from them again.

17 de abril de 2026
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

Ignored

I ordered 2 items, one at at discount as they had a short shelf life, the second full price but with an even shorter shelf life. I contacted the company who said they would refund, but they have since ignored my follow up emails and have not refunded. I would not use this company again,

30 de dezembro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

I ordered from them off a TikTok live…

I ordered from them off a TikTok live was not made fully clear about the date on the product which it was out of date in less than 5 days when I contacted candy cave I was met with a very passive aggressive reply quite rude and unprofessional, wouldn’t recommend this

1 de dezembro de 2025
Avaliação não solicitada
logotipo da CandyCave.Ie

Resposta de CandyCave.Ie

Thank you for sharing your thoughts. For clarity, the product you purchased was a short dated item and the best before date was clearly stated in the product title and in the description in bold. This information was visible both during the TikTok live and on the product page before checkout.

The parcel was delivered and remained uncollected in a neighbour’s house for four days, which naturally reduced the remaining time on a short dated item. The price reflected this, as you paid €3.75 for a product that is normally €17 due to the short date which was disclosed upfront.

Even with all of this, a full refund was provided as a gesture of goodwill.

Avaliado com 2 de um total de 5 estrelas

Company had shipping issues and didn’t…

Company had shipping issues and didn’t let me know until I publicly asked on somebodies tik tok page did they get back in touch with me attempted to offer me 50 percent off which I declined eventually received the product

29 de agosto de 2025

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