Caravan Coffee Roasters Avaliações 721

O TrustScore é 4.5 de um total de 5

4,7

Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais

Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais

Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Great customer service. Have always loved Caravan coffee and found that two recent 1kg bags of ground espresso didn't work in our machine - when they usually work perfectly. Caravan were kind enough t... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Recently signed up for the subscription service. Absolute game changer I don’t ever have to worry about running out anymore and the coffee that’s sent out has been roasted within the last few days nic... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

First time buyer from Caravan Roasters. Daily coffee great. Amazing full flavour. Not bitter. Well packaged. Good service. Will be buying again. Wishful thinking but maybe an order has been put in for... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Torrefação de Café
  2. Loja de Café
  3. Venda de Café
  4. Atacadista de Café

Sobre Caravan Coffee Roasters

Escrito pela empresa


SHOP COFFEE SHOP SUBSCRIPTIONS SHOP KIT

Caravan Coffee Roasters produces artisan specialty coffee sourced from the finest beans from around the world, roasted here in London.

Sourcing

Caravan’s Sourcing Principles are simple: economic freedom for all, environmental stewardship, and the pursuit of mighty fine coffee. Three broad areas of focus which are the foundation of our values as an organisation. Alongside our strict standards on roasting, service, and education, we are committed to creating and sustaining impact-driven partnerships throughout our supply network, ensuring that each batch we roast and each cup we serve helps support the communities we work with.

Roasting

Our approach to roasting comes from our appreciation of the culinary experience, starting with the basics: delicious ingredients, well prepared, presented beautifully. We believe that great coffee should be enjoyed in whatever way you like - no judgement - so we craft our offering to be delightful as filter or espresso, in milk or without.


Informações de contato

4,7

Excelente

O TrustScore é 4.5 de um total de 5

721 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 48 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 3 de um total de 5 estrelas

Generally disappointed

When I'm organised, I remember to order in coffee beans in time for running out from the last bag. I ordered at 09:32am on a Friday. The beans arrived on Thursday the following week at 11:06am (I ran out of coffee on the Tuesday). It wasn't because they were roasted to order, either: they had been roasted two days before my order (which is otherwise fine - two days' start of degassing is good).

If you need beans in a hurry, this is not a good bet. I've enjoyed Caravan coffees in various places, so I thought I'd give their beans a try. When will I learn that I should support my local indepdendent specialty roasters and have them roasted to order for a pick-up?

Note also, that their bags are 200g (not 250g like, say, Origin; 220g like Ozone; 350g like Square Mile). I won't be buying again.

14 de novembro de 2025
Avaliação não solicitada
logotipo da Caravan Coffee Roasters

Resposta de Caravan Coffee Roasters

Hey Daniel,
Thank you for taking the time to leave some feeback. Very sorry to hear that your beans took so long to reach you.

Orders placed on Fridays are dispatched on the next working day, so yours left the roastery on Monday. According to Royal Mail’s tracking, after them collecting on Mon, the parcel then wasn’t taken out for delivery until Wednesday, which is much longer than we would normally expect. Unfortunately, weekend orders do build in a couple of days’ delay before we’re open again, but this timeline was still slower than it should have been. We're happy to try and rectify this for you so please feel free to email us at orders@caravanandco.com

Avaliado com 5 de um total de 5 estrelas

Fantastic coffee

Fantastic coffee. Delivery was fast and secure.

27 de outubro de 2025
logotipo da Caravan Coffee Roasters

Resposta de Caravan Coffee Roasters

We are very glad to hear this !

Avaliado com 5 de um total de 5 estrelas

Excellent coffee beans

Consistent high quality beans delivered really quickly. Good communication.

27 de outubro de 2025
logotipo da Caravan Coffee Roasters

Resposta de Caravan Coffee Roasters

Thank you so much for the lovely feedback!

Avaliado com 5 de um total de 5 estrelas

I bought a subscription for my daughter…

I bought a subscription for my daughter for 6 months. The customer care team were excellent. I'm not a coffee bod, but my daughter and her partner love the products that have been sent. So much so that I renewed it. She even takes some with her on trips, just incase the local coffee isn't up to scratch. It's really that good, many varieties as well. You choose, you receive, orders can be adjusted during the subscription and the care team are very quick, helpful and courteous.

20 de janeiro de 2025
logotipo da Caravan Coffee Roasters

Resposta de Caravan Coffee Roasters

Hey Andrew, thank you so much for your review. What a lovely gift idea :) So glad to hear your daughter is enjoying it!

Avaliado com 5 de um total de 5 estrelas

Coffee is superb quality

Coffee is superb quality, wonderful flavour. I usually have the daily blend or market blend. Service is exceptional. Delivery very fast. Love this company.
After trying many companies, none of the others have coffee this good

29 de setembro de 2025
logotipo da Caravan Coffee Roasters

Resposta de Caravan Coffee Roasters

Thank you so much for taking the time to share your thoughts. We really appreciate it!

Avaliado com 5 de um total de 5 estrelas

Coffee joy on a monthly basis

I love the Caravan coffee - not over-roasted, just right - and great to have the package popping through my door each month!

18 de setembro de 2025
logotipo da Caravan Coffee Roasters

Resposta de Caravan Coffee Roasters

Hey Tom, we are very grateful for your lovely review! :)

Avaliado com 4 de um total de 5 estrelas

Excellent coffee

This is the first time I’ve ordered direct, I usually buy from a local coffee shop but they had ran out so I ordered direct. The coffee is always great but if I’m honest I was a little disappointed with the delivery time, a week from order, not the end of the world, but when you have run out of good coffee a week is a long time.

1 de outubro de 2025
logotipo da Caravan Coffee Roasters

Resposta de Caravan Coffee Roasters

Hey Paul, thank you for taking the time to leave such lovely feedback. We are really sorry to hear about the delayed delivery. Please feel free to send us an email at orders@caravanandco.com so we can send over a small thank you :)

Avaliado com 5 de um total de 5 estrelas

Amazing coffee

Amazing coffee, but also outstanding response time from customer service whenever I have a query. Will always recommend CCR!

15 de setembro de 2025
logotipo da Caravan Coffee Roasters

Resposta de Caravan Coffee Roasters

Hey Matt, Thank you for taking the time out to leave such lovely feedback :)

Avaliado com 5 de um total de 5 estrelas

Very quick delivery

Very quick delivery. Loved all of the coffee types.

11 de setembro de 2025
logotipo da Caravan Coffee Roasters

Resposta de Caravan Coffee Roasters

Hi Elizabeth, Thank you so much for sharing your thoughts with us. Appreciate it :)

Avaliado com 5 de um total de 5 estrelas

Excellent overall

The beans arrived quickly, and were rightfully highly rated, as the coffee was delicious.

15 de setembro de 2025
logotipo da Caravan Coffee Roasters

Resposta de Caravan Coffee Roasters

Thank you for taking the time to share your thoughts :)

Avaliado com 4 de um total de 5 estrelas

Good

Taste good!

8 de setembro de 2025
logotipo da Caravan Coffee Roasters

Resposta de Caravan Coffee Roasters

Hey Amy, Thank you for your feedback !

Avaliado com 2 de um total de 5 estrelas

Have a regular subscription from…

Have a regular subscription from Caravan coffee - always been fabulous in the past. This months order was ground far too fine for espresso which made it impossible to brew. Contacted sales who sent out another batch to replace - sadly it was exactly the same. Contacted them on Monday, still waiting to hear - hope this can be resolved. I would still say that Caravan decaf is the best on the market by far.

13 de agosto de 2025
logotipo da Caravan Coffee Roasters

Resposta de Caravan Coffee Roasters

Thank you for reaching out and for your continued support of Caravan. We’re very sorry for the trouble you’ve experienced with your recent order. We’ve already been in touch with you directly and are actively working to resolve this for you as quickly as possible. We truly value your patience and loyalty, and we’ll make sure this is put right.

A Experiência Trustpilot

Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.

As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.

Saiba mais sobre outros tipos de avaliações.

Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.

Saiba mais sobre o processamento das avaliações da Tustpilot.

Aqui estão 8 dicas para escrever ótimas avaliações.

A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.

Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.

Saiba mais