It gives me great peace of mind to know that my CC offers this reimbursement. I was very stressed when upon returning my rental car, it had damage on the door, especially as I was overseas. The proces... Ver mais
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Veja o que dizem as avaliações
I was stressing myself out because that is how car insurance matters can be, the infamous denial based on a technicality and it was an overseas rental. I didnt have any such problem. Everything flowe... Ver mais
A empresa respondeu
This benefit saved us when an unknown person/object/vehicle slammed into our rental van overnight. We didn't know we had the benefit as Capital One Venture cardholders, and what a relief when we disc... Ver mais
A empresa respondeu
This was my first time filing an accident claim for a rental car. This was through my Capital One Venture credit card (Visa Signature). The online system was very easy to use and easy to upload docume... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Cardclaimcenter.com formerly eclaimsline.com!
Informações de contato
Estados Unidos
- 800-348-8472
- cardclaimcenter.com
4,6
Excelente
711 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
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Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Long process for less than $1,000
Long process for less than $1,000. Everything was paid at the end.
5 de junho de 2026
Avaliação não solicitada
Resposta da Card Claims Center
Thank you for taking the time to post on Trustpilot, as this gives us valuable feedback on improving our service. We are grateful to have you as a valued customer. Please don't hesitate to reach out if there’s anything else we can assist you with.
Best regards,
Chemia H.
Card Benefit Services Social Care
Claim worked as expected
The process allowed me to claim the money I was entitled to without extensive back and forth with receipts etc. I was pleased that it worked "as advertised".
1 de junho de 2026
Avaliação não solicitada
Resposta da Card Claims Center
Thank you for taking the time to leave us a review. We are so glad you've had a positive experience with us. Your satisfaction is our top priority.
Best regards,
Chemia H.
Card Benefit Services Social Care
Process was efficient and timely
Process was efficient and timely. Directions were clear, as was requests for information.
1 de junho de 2026
Avaliação não solicitada
Resposta da Card Claims Center
We appreciate your feedback and are delighted to hear that your claim was quickly resolved. Your satisfaction is our top priority.
Best regards,
Chemia H.
Card Benefit Services Social Care
Great experience with Visa Card Benefit Services on a Secondary Car Insurance Claim
I filed a claim for Secondary Car Rental Coverage on my Visa. I scraped a bumper on the car. It took a week to find how to file and upload all the info needed on Card Benefit Services, but after I uploaded all the information, the process was FAST and EFFICIENT. I did have to send 2 emails asking why my claim had 13 docs and 1 jpeg, and still was considered "pending-more info needed." After that email, the response was the next day. My claim had been settled, and they needed my account info to send the money. The whole process took only 1 month from the date of my accident! But I did start the process THE SAME DAY as my accident, and I uploaded all docs they wanted ASAP. You have to be able to READ, and give them what they ask for. Shout out to Fox Car Rental SeaTac. They have been amazing for years, (Barbara, Trevor, Kani) and I will only rent from Fox forever---They were also very efficient on the corporate communication as well.
24 de abril de 2026
Avaliação não solicitada
Resposta da Card Claims Center
Thank you for taking the time to share your experience on Trustpilot. Your feedback is invaluable in helping us improve our service.
We are delighted to hear that you are happy with the outcome of your claim, and we are truly grateful to have you as a valued customer. If there’s anything else we can assist you with, please don’t hesitate to reach out.
Best regards,
Chemia H.
Card Benefit Services Social Care
The process was easy and claim was settled quickly
I am a Capital One Venture X cardholder. The process was easy, straight-forward and very less hassle than I anticipated. The customer care was very cooperative, friendly, and understanding. Very minimal effort was needed from my side in filing the claim and representatives follow up with me which helped in settling the process in a very short span of time (less than a month).
23 de abril de 2026
Avaliação não solicitada
Resposta da Card Claims Center
Thank you so much for taking the time to leave us a review. We are happy to hear that you received excellent service! Your kind words and support mean the world to us.
Best regards,
Chemia H.
Card Benefit Services Social Care
Easy to file; pay out without hassles.
It was relatively easy to file and claim and it was paid out without any hassles.
13 de maio de 2026
Avaliação não solicitada
Resposta da Card Claims Center
We appreciate your feedback and are delighted that your claim was quickly resolved. Your satisfaction is our top priority.
Best regards,
Chemia H.
Card Benefit Services Social Care
Completely handled with no negative…
Completely handled with no negative impact to my wallet
30 de abril de 2026
Avaliação não solicitada
Resposta da Card Claims Center
We’re thrilled to hear about your positive experience with us! Your feedback is truly invaluable and motivates us to continue delivering excellent service.
Best regards,
Chemia H.
Card Benefit Services Social Care
I expected the claim to be denied…
I expected the claim to be denied because the rental car company refused to provide repair documentation. I was pleasantly surprised that Card Benefit Services reviewed the evidence carefully and approved the claim. The professionalism and clarity of the process exceeded my expectations.
6 de maio de 2026
Avaliação não solicitada
Resposta da Card Claims Center
We appreciate you sharing your experience. We're happy to hear that our team's careful review and clear process led to a positive outcome, even with the documentation challenges. Do not hesitate to reach out if there is anything else we can assist you with.
Sincerely,
Chemia H.
Card Benefit Services Social Care
Very quick resolution.
1 de abril de 2026
Avaliação não solicitada
Resposta da Card Claims Center
Thank you for your feedback! We’re delighted to hear that your claim was resolved quickly. Your satisfaction is our top priority, and we’re always here to assist you.
Best regards,
Chemia H.
Card Benefit Services Social Care
Smooth Hassle Free claiming process
The trip delay reimbursement claim process was quick and smooth. No follow ups at all. The refund was directly deposited and everything was quick and hassle free
29 de abril de 2026
Avaliação não solicitada
Resposta da Card Claims Center
We’re thrilled to hear that the claim process was quick and smooth for you! Thank you for sharing your feedback. Your satisfaction is always our top priority.
Best regards,
Chemia H.
Card Benefit Services Social Care
I was completely unaware of this…
I was completely unaware of this specific benefit. The card Claim center and NFCU personal were more than helpful in assisting my situation to be resolved. this incident established a new confidence with Card Claims Center & NFCU. Fast, efficient and very thorough.
18 de março de 2026
Avaliação não solicitada
Resposta da Card Claims Center
Thank you for your feedback! We’re delighted to know that your claim was quickly resolved. Ensuring your satisfaction is always our top priority.
Sincerely,
Chemia H.
Card Benefit Services Social Care
The process of getting the information…
The process of getting the information to the company was very easy and customer friendly. The company handled my claim MUCH faster than i would have expected. I could not be happier with the company service i received.
17 de fevereiro de 2026
Avaliação não solicitada
Resposta da Card Claims Center
We're delighted to hear that providing information was easy and customer-friendly, and that your claim was processed faster than expected. We truly appreciate your positive feedback, as your satisfaction is our top priority.
Best regards,
Chemia H.
Card Benefit Services Social Care
Resposta da Card Claims Center
We're happy to hear that your experience was well-organized and responsive. We appreciate your feedback! Your satisfaction is our top priority.
Best regards,
Chemia H.
Card Benefit Services Social Care
Had no trouble submitting a claim and…
Had no trouble submitting a claim and getting approved for my trip delay insurance due to weather.
23 de março de 2026
Avaliação não solicitada
Resposta da Card Claims Center
We’re delighted to hear that your claim submission and approval process went smoothly. Your feedback means a lot to us, and we truly appreciate you taking the time to share your experience. Your satisfaction is our top priority.
Best regards,
Chemia H.
Card Benefit Services Social Care
Very friendly associates
Very friendly associates. Worked with me at my paste and continued to be very helpful until the end.
16 de março de 2026
Avaliação não solicitada
Resposta da Card Claims Center
We're happy to hear that our associates were friendly and helpful! We appreciate your feedback and kind words. Your satisfaction is our top priority.
Sincerely,
Chemia H.
Card Benefit Services Social Care
Our experience with your service has…
Our experience with your service has helped us believe in good people doing great jobs to help those who are at a loss about how the "car rental system" works in the insurance coverage. When our accident occurred we thought our insurance in place covered us: Hertz, PurCo, our car insurer Progressive, each left us feeling like we were in deep trouble. Your services were made a big difference after our banking institution sent your information. Even though it seemed a daunting task to get all the information into your requested forms, the help given by your service department was always calming, friendly, and caring. Your negotiation over the final details was a great relief for my wife and me.
4 de janeiro de 2026
Avaliação não solicitada
Resposta da Card Claims Center
We're happy to hear that our service made a positive difference during a difficult time. We appreciate your feedback regarding the support from our service department. It's great to know our assistance was a relief for you. Your satisfaction is our top priority.
Sincerely,
Chemia H.
Card Benefit Services Social Care
I am simply glad that my Auto Rental…
I am simply glad that my Auto Rental Collision Damage Waiver claim was approved and I was reimbursed.
21 de fevereiro de 2026
Avaliação não solicitada
Resposta da Card Claims Center
We’re delighted to hear that your claim was approved and that you’re satisfied with your reimbursement. Your satisfaction is our top priority. If you need any further assistance, please don’t hesitate to reach out to us.
Best regards,
Chemia H.
Card Benefit Services Social Care
best claims experience I ever had
best experience I ever had submitting a claim. I had a single point of contact who was very professional, polite and extremely helpful. Web site and e-mail both worked well to open the claim, submit documents, and send additional details. It was clear that a real person was reviewing my submissions and correspondence. Payment of the claim was very fast and matched the final charges from the car rental company
4 de março de 2026
Avaliação não solicitada
Resposta da Card Claims Center
Thank you for taking the time to leave us a review! We’re delighted to hear that you had a positive experience with our service. Your satisfaction is our top priority.
Sincerely,
Chemia H.
Card Benefit Services Social Care
It was very fast and I liked the online…
It was very fast and I liked the online process
12 de fevereiro de 2026
Avaliação não solicitada
Resposta da Card Claims Center
We truly appreciate your feedback and are thrilled to hear that your claim was resolved quickly. Your satisfaction is our top priority, and we’re always here to assist you whenever needed.
Best regards,
Chemia H.
Card Benefit Services Social Care
Very positive experience
When I called the Card Benefit Services the representative first stated that I didn't qualify. However, after I provided additional details, she agreed that I qualify, and gave me very clear instructions on how to file a claim. It was very professional interaction. The web site for filing the claims is easy to navigate and fast. It was easy to submit all the required evidence, and then add additional ones that were requested. Finally, the claim was processed very fast. Several people who were on the same flight as me and used different cards to purchase the tickets are still struggling to get reimbursement. Very positive experience!
3 de fevereiro de 2026
Avaliação não solicitada
Resposta da Card Claims Center
Thank you for taking the time to share your review. We’re thrilled to hear that you received great service! Your support is invaluable to us, and we truly appreciate it.
Best regards,
Chemia H.
Card Benefit Services Social Care
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