Carpets And More Avaliações 

204
O TrustScore é 4.5 de um total de 5

4,6

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Very happy with my order from Carpets & More. There was almost a delay issue but they worked very hard to ensure i received my carpet on time and i can't fault the customer service and communication.... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Amazing company. First class service from ordering the carpets through to delivery. We have just had the carpets fitted in the h/s/l and 3 bedrooms, and could not be more delighted with the quality o... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Very pleased with our initial experience of Carpets and More (contact was Jason). 30sqm of superb carpet at a very competitive price. Looks fantastic in situ. It made us decide to do all the other... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Ordered on late in the 17th, had an emailing asking for preferred delivery day and that it’s planned for Monday 22nd but may come Tuesday. Carpet arrived on Monday and the underlay on Tuesday. Fast de... Ver mais

A empresa respondeu

Detalhes da empresa


Informações de contato

4,6

Excelente

O TrustScore é 4.5 de um total de 5

204 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

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4,6

Todas as avaliações

(204)

34 avaliações nos últimos 12 meses

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Avaliado com 2 de um total de 5 estrelas

Carpets arrived very late

I had an absolute nightmare with this company. After ordering my carpet, I phoned to confirm the delivery date then booked a fitter 2 days after this. However, my carpet was 3 days a late and I ended up having to pay a fitter when there was no carpet to fit. Phoned them multiple times, was always told that they would phone back but they never did. Even got an email saying that it had arrived when it happened.
I gave 2 stars as the guy on the phone was nice if not very helpful.

2 de junho de 2023
Avaliação não solicitada
logotipo da Carpets And More

Resposta da Carpets And More

Thank you for your feedback. We are so sorry to hear about the minor delay on your delivery. Your order was delivered 2 days after your requested dates to Cornwall which in some cases does take minorly longer to fulfil. We do also advise not to book fitting before delivery is confirmed by our team. We are sorry for any inconvenience nonetheless and hope you enjoy your lovely new flooring.

Avaliado com 5 de um total de 5 estrelas

From start to finish orderd a high end…

From start to finish orderd a high end range of carpet santino royal akram and Jason was fantastic would highly recommend many thanks again
Mark
Leeds

10 de maio de 2023
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Resposta da Carpets And More

Thanks so much for the lovely review! We're delighted you're happy with your order and the service received - we look forward to welcoming you back!

Avaliado com 4 de um total de 5 estrelas

Easy and pleasant to deal wth

Good selection of carpets at good prices. Easy to deal with and good advice when calling before placing my order. Small issue with delivery date. Would certainly purchase fro again

17 de março de 2023
Avaliação não solicitada
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Resposta da Carpets And More

Thank you for the review and your valuable business! Glad you liked the selection, prices and service. And thank you we look forward to welcoming you back!

Avaliado com 5 de um total de 5 estrelas

Great service

Great service, ordered goods on the Wednesday and was told delivery for the following Tuesday as it was bank holiday, goods arrived next day.
Would definitely use again

4 de abril de 2023
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Resposta da Carpets And More

Thank you for the lovely review! We're delighted you were happy with the service and your order - thank you once again for your valued business, we look forward to welcoming you back!

Avaliado com 5 de um total de 5 estrelas

Great company,super helpful would…

Great company,super helpful would throughly recommend. Will be looking at these next time I need carpet

15 de março de 2023
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Resposta da Carpets And More

Thanks so much for the lovely review! We are delighted that you are happy with the service and your order. We'd be happy to welcome you back should you need anything else.

Avaliado com 3 de um total de 5 estrelas

Great website and good choice of…

Great website and good choice of flooring, carpets etc
Only negative was delivery was not on time stated and if I hadn’t rang to check and ask I wouldn’t have known when I would have received my order, believed to have been a transport issue

4 de abril de 2023
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Resposta da Carpets And More

Thank you for your feedback we are glad you were happy with the choice of flooring we offer. We are so sorry for any inconvenience caused with the delivery, the Friday and Monday bank holidays cut our weeks short for deliveries, we're glad everything arrived OK nonetheless and we'd be happy to assist if you need anything else.

Avaliado com 5 de um total de 5 estrelas

Excellent prices and service

Easy to order online. Easy to speak to a person. Rang the delivery driver to get an ETA for me. My underlay was missed off by accident but they arranged for delivery first thing (literally 6am!) Next day as I had the fitter coming that morning. Very pleased wouldn't hesitate to recommend or use again.

28 de março de 2023
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Resposta da Carpets And More

Thank you for the great review and feedback! We're glad you got everything on time and on budget - we'd be delighted to welcome you back!

Avaliado com 5 de um total de 5 estrelas

Great prompt service

Second time I’ve ordered from Carpets and More.
Cheapest price for the carpet I was after. Excellent service. Friendly member of staff when I called them to check delivery. Carpet delivered ahead of time - delivered into house for me. Polite and pleasant delivery man
Carpet exactly what I ordered and happy with it.
Will be using again

21 de março de 2023
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Resposta da Carpets And More

Thank you for your repeat business, we're delighted to be of service and that you're happy with your purchases - sounds terrific that your order was delivered early and that driver was pleasant. We look forward to welcoming you back!

Avaliado com 5 de um total de 5 estrelas

Customer service is top notch

Customer service is top notch, they noticed that we may have made a mistake with our order and reached out to confirm. We had indeed, they were happy to resolve on our behalf. Thank you so much!

20 de março de 2023
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Resposta da Carpets And More

Many thanks for your valued business and glad we could be of service! Don't hesitate to get in touch if you need anything else as we'd be delighted to welcome you back!

Avaliado com 5 de um total de 5 estrelas

If you know what you want

If you know what you want (the website is a bit clunky) you really can’t fault Carpets and More. Economic and very efficient!

16 de março de 2023
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Resposta da Carpets And More

Thank you so much for the valuable feedback! We are currently in the process of a massive upgrade to our website, soon customers will be able to enjoy browsing all the great products we have on offer seamlessly. We are delighted you are happy with our service and your order - we look forward to welcoming you back!

Avaliado com 5 de um total de 5 estrelas

Excellent service all round from start to finish.

Excellent service, from placing order to delivery. Communication superb and delivery exactly as promised. Thank you will order from yiu again for next requirements. Jayne Harrison

24 de janeiro de 2023
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Resposta da Carpets And More

Thanks for your lovely review! We're delighted you're happy with your order, communication and delivery- we looking forward to welcoming you back!

Avaliado com 5 de um total de 5 estrelas

Great Experience

We have bought three carpets from the company now and all went very smoothly. Carpets weren’t in stock but we were kept informed and they arrived on the dates arranged

20 de janeiro de 2023
Avaliação não solicitada
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Resposta da Carpets And More

Thank you very much for your repeat business and valuable feedback! We're delighted you are happy with the service and communication. We look forward to welcoming you back!

Avaliado com 5 de um total de 5 estrelas

Excellent service

Excellent service , helped us out a lot highly recommended. Not many suppliers left that you can count on but you certainly can count on carpets and more. Thank you

21 de dezembro de 2022
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Resposta da Carpets And More

Thank you for the great review - we're delighted you can count on us and look forward to welcoming you back!

Avaliado com 5 de um total de 5 estrelas

Highly recommended

Highly recommended - Akram and his colleague Jason provided exceptional customer service and very keen prices when I recently purchased 2 carpets. They provided me with regular updates and even chased up the delivery driver on the day of delivery to provide me an accurate time of arrival.

15 de dezembro de 2022
Avaliação não solicitada
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Resposta da Carpets And More

Many thanks for your lovely review - we're delighted you're happy with your purchase and the service received! We look forward to welcoming you back should you need anything else, we are at your service!

Avaliado com 5 de um total de 5 estrelas

Incredible service

Bought chevron parquet flooring for my living room and vinyl for our pantry and I am obsessed! Service, speed, delivery and everything else was super. Thank you!

4 de novembro de 2022
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Resposta da Carpets And More

Thank you for your valuable feedback - great choice on the flooring! We're delighted you're happy with your order, the service and delivery! We look forward to welcoming you back!

Avaliado com 5 de um total de 5 estrelas

Would recommend carpets and more

First time using Carpets and More, small hitch with delivery but got sorted immediately and delivery made first thing next morning. Good communication from the team and great prices on carpet and underlay, what's not to like. Will use Carpets and More again. Thanks guys

8 de novembro de 2022
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Resposta da Carpets And More

Thank you for your lovely feedback and valued business! We're delighted you were happy with the service and would shop with us again, we look forward to welcoming you back!

Avaliado com 4 de um total de 5 estrelas

Initially poor communication, but this improved

At the beginning they were awful with communication and I had to chase them. After a complaint this greatly improved and we even added an extra carpet to the order. Hopefully they have heard the complaint and have now improved.

31 de outubro de 2022
Avaliação não solicitada
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Resposta da Carpets And More

Thank you for your valuable feedback, it is appreciated. We have taken this on board and we're glad the communication greatly improved, thank you so much for adding extra carpet to your order, we're delighted you're happy with it. We look forward to welcoming you back!

Avaliado com 5 de um total de 5 estrelas

How retail should be done.

Carpets were exact match to what we wanted, and more than half the price SCS quoted for same carpet.
Delivered quickly, and on time, and kept in touch every step of the way.
A credit to customer service.

11 de outubro de 2022
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Resposta da Carpets And More

Thank you for the lovely review! We're delighted you are happy with your purchase, glad you were please with the delivery and communication - we look forward to welcoming you back!

Avaliado com 5 de um total de 5 estrelas

Brilliant from start to finish!

Brilliant from start to finish. Ordered our samples, which arrived the next day (good sizes too!) which helped us confirm our choices. We called to check stock, they were really helpful and confirmed the laminate we were after was in stock and helped us choose the right underlay for our floor. We placed our order online as advised. Couldn't have been easier. Our lovely flooring arrived in 3 working days, we had it fitted the following day by our fitter who was also impressed with the quality - we absolutely love it, transformed our lounge, kitchen and hall! Communication was brilliant from the team along the whole way and a special thanks to the delivery driver for calling ahead on the day and for being so helpful bringing our flooring inside. Already ordered more samples for carpets we are hoping to have for our stairs and landing from Carpets And More. Thanks again!

27 de setembro de 2022
Avaliação não solicitada
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Resposta da Carpets And More

Thanks for the lovely feedback and valuable business! We're happy to help on your next project too!

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