NT Luxury sent me a wrong phone case that I requested. It took forever to arrive. What I got was a very cheap plastic phone case with LV sign on it. When I contacted them they said that it was what I... Ver mais
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Veja o que dizem as avaliações
This place is a SCAM , please. Don’t buy nothing here . Since December I’m asking from my refund because i never receive my order .
Absolute Joke! I have been waiting 2 weeks and still not received my purchase! I have tried contacting via email and chat during this time with NO RESPONSE or acknowledgment! I finally received... Ver mais
A empresa respondeu
Bin begeistert von meiner Casefully iPhone 14 Pro Max Hülle! Das schlanke Design passt perfekt zu meinem Handy. Die Bestellung war ein Kinderspiel, und es kam prompt und gut verpackt an. Hochwertige V... Ver mais
Detalhes da empresa
Escrito pela empresa
Welcome to Casefully, your ultimate destination for premium iPhone cases and accessories that seamlessly blend style and protection. Our commitment is to provide Apple enthusiasts with meticulously crafted products that not only enhance the aesthetic appeal of their iPhones but also offer robust defense against daily wear and tear. At Casefully, we pride ourselves on curating an extensive collection of cases using top-notch materials such as luxurious leather and innovative impact-resistant compounds. Each case is a testament to our dedication to quality, ensuring durability and resilience for your valuable iPhone. Beyond cases, we offer a diverse range of accessories designed to elevate your iPhone experience. From stylish screen protectors to functional stands and convenient charging solutions, our accessory lineup complements the usability and versatility of your device. We prioritize a customer-centric approach, offering prompt shipping, responsive customer support, and a hassle-free return policy. As technology evolves, so do we, staying ahead of the curve to meet the ever-evolving needs of our discerning customers. Choose Casefully, and you're not just acquiring a case; you're investing in premium quality, style, and the assurance that your iPhone remains protected in every situation. Elevate your iPhone experience with Casefully, where protection seamlessly meets style.
Informações de contato
16192 Coastal Highway , 19958, Lewes, Estados Unidos
- +18588584500
- info@casefully.co
- casefully.com
2,8
Bom
88 avaliações
Respondeu a 62% das avaliações negativas
Normalmente leva mais de 1 mês para responder
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
NT Luxury sent me a wrong phone case…
NT Luxury sent me a wrong phone case that I requested. It took forever to arrive. What I got was a very cheap plastic phone case with LV sign on it. When I contacted them they said that it was what I requested which was wrong. Finally, customer service told me to send it back to them which I did and paid for Now they are playing games and they don’t want to send me the right phone case or refund me.
30 de dezembro de 2025
Avaliação não solicitada
This place is a SCAM
This place is a SCAM , please. Don’t buy nothing here . Since December I’m asking from my refund because i never receive my order .
10 de dezembro de 2025
Avaliação não solicitada
Great customer service!!
Great customer service!!! Ordered the wrong case, they answered my email right away and took care of my issue 🥰
3 de março de 2026
Avaliação não solicitada
Resposta de Casefully
Hi there,
Wow — thank you so much for your kind words! 😊
We truly appreciate you taking the time to share your experience. Mistakes can happen when ordering, but we’re always here to make things right as quickly as possible. We’re really glad we could resolve the issue for you right away!
If you ever need anything else, don’t hesitate to reach out — we’re always happy to help.
Thanks again for your trust and support! 💙
Repeat and Happy Customer
I’ve purchased several items from
Carefully, the last was a Gucci iPhone case. Fast delivery and Casefully kept me updated on shipping. I’m looking at my 5th order now (iPad cover)
14 de fevereiro de 2026
Avaliação não solicitada
Resposta de Casefully
Hi there,
Wow — this truly means a lot to us! 💛
Thank you for your continued trust and for placing multiple orders with Casefully.
We’re so happy to hear you’re enjoying your Gucci iPhone case and that our shipping updates and delivery speed met your expectations. Our goal is always to provide premium quality and smooth service every time.
We can’t wait to prepare your 5th order! 📦✨
Thank you again for being part of the Casefully family.
— The Casefully Team
Extremely reliable site with helpful
Extremely reliable site with helpful, qualified staff. I purchased wonderful products that matched the photos perfectly and were of excellent quality. I definitely recommend them. Thank you for your helpfulness and your beautiful items.
Grazie
Anna😍😍😍
21 de fevereiro de 2026
Avaliação não solicitada
Resposta de Casefully
Dear Anna,
Grazie mille! 🤍✨
Thank you so much for your beautiful words and for taking the time to share your experience. We’re truly happy to hear that the products matched the photos perfectly and that you were satisfied with the quality.
Our team works hard to provide reliable service and helpful support, so your feedback means the world to us.
We’re so grateful for your recommendation and can’t wait to serve you again soon 💛📦
— The Casefully Team
Good communication!
Been in communication with this company and they have been really trying to help me with my order. They respond in one day and their customer service has been very good. I am now waiting for my new phone case to arrive.
12 de fevereiro de 2026
Avaliação não solicitada
Resposta de Casefully
Thank you so much for your kind words! 🤍
We truly appreciate your patience and we’re happy to hear that our customer service team has been able to assist you quickly and efficiently. Providing clear communication and timely support is very important to us.
Your new phone case is on its way, and we hope you absolutely love it once it arrives! 📦✨
Thank you again for your trust in Casefully.
Good quality and a perfect customer…
Good quality and a perfect customer support. Loved the phone
9 de fevereiro de 2026
Avaliação não solicitada
Resposta de Casefully
Thank you so much, Ihab! We're delighted to hear that you're happy with both the quality of your phone case and our customer support. Your satisfaction is what drives us every day, and we truly appreciate you taking the time to share your experience. We look forward to serving you again!
Best regards,
The Casefully Team
I'm really satisfied with the service and the quality received
I'm really satisfied with the product and especially the service. They were quite responsive and the order arrived on time. Thanks Casefully!
9 de fevereiro de 2026
Avaliação não solicitada
Resposta de Casefully
Thank you so much for your wonderful feedback, Mounia! We're thrilled to hear that you're happy with both the quality of your phone case and our customer support. Your satisfaction means everything to us, and we can't wait to serve you again in the future!
Best regards,
The Casefully Team
Beautiful Iphone case
8 de fevereiro de 2026
Avaliação não solicitada
Resposta de Casefully
Thank you so much for your review, Khoren! We're delighted to hear you love your iPhone case. We take great pride in offering beautiful designs that our customers adore. We appreciate your support and hope to serve you again soon!
Best regards,
The Casefully Team
Products are shipped as expected
As expected, correct quality , communication with the client service was transparent.
7 de fevereiro de 2026
Avaliação não solicitada
Resposta de Casefully
Thank you, Oualid! We're pleased to hear that your order met your expectations and that our communication was clear and transparent throughout the process. We believe in keeping our customers informed every step of the way, and we're glad this came through in your experience. We appreciate your business!
Best regards,
The Casefully Team
How about zero stars
How about zero stars. I purchased a case and the strap broke attaching it the first time. I cannot reach them.
29 de janeiro de 2026
Avaliação não solicitada
Resposta de Casefully
Dear Rebecca,
We sincerely apologize for this unacceptable experience. A strap breaking on first use is absolutely not acceptable, and we understand your frustration at not being able to reach us.
We want to make this right immediately. Please contact us directly at contact@casefully.com with your order number, and we will:
• Send you a full refund right away
• Ship you a replacement case at no cost
• Ensure this doesn't happen to other customers
We're investigating why your messages didn't reach us and are committed to resolving this for you today. We truly apologize for letting you down.
Best regards,
The Casefully Team
Scam!Scam!Scam!!
Scam!Scam!Scam!!! Ordered kids bike and its says delivered which i have not receive..FRUADDDDD!!!!
8 de janeiro de 2026
Avaliação não solicitada
Resposta de Casefully
Hello Nadege,
We're sorry to hear about your missing order, however, we believe there has been a mistake. Casefully specializes exclusively in iPhone cases and phone accessories - we do not sell bikes or any children's products.
We have checked our system thoroughly and have no record of any order under your name. It appears this review may have been intended for a different company.
We hope you're able to resolve this issue with the correct seller.
Best regards,
The Casefully Team
Excellent quality …
I ordered a purse and an iPhone case and watch strap! Quality is excellent and my delivery was not too bad! I have read some reviews and thought it might take a bit longer than usual! However arrived after 2 1/2 weeks and the products are fantastic quality! So far all have been perfect!
5 de janeiro de 2026
Avaliação não solicitada
Resposta de Casefully
Thank you so much for giving us a chance, Victoria! We're thrilled that your purse, iPhone case, and watch strap all exceeded your expectations. We understand that 2.5 weeks can feel like a wait, and we truly appreciate your patience. Your feedback about the quality means the world to us - it's exactly what we strive for with every product. Thank you for trusting Casefully!
Best regards,
Scam
Scam! Do not buy! Paid but nothing gets delivered even a track and trace is shared. It says delivered to home address but nothing received. Scam!!!!!
30 de dezembro de 2025
Avaliação não solicitada
This site is a fraud
This site is a fraud! No item was delivered to me but the tracking information says delivered successfully. That’s a big LIE! Sending emails couple of times hoping to get an answers unfortunately this company completely ignore me and no response at all. This is frustrating! I need to get my money back please!!!
1 de dezembro de 2025
Avaliação não solicitada
Thiefs
Ordered an iphone case. 4 weeks later i received, my phone does not fit in it, no iphone would fit in it, the quality is shabby, lots of threads loose and looks nothing like the picture. I have contacted Casefully by email over 10 times to request a refund and no response. I really wish i had read the reviews on here before ordering. before you come back saying have i got the right email address, yes i have, i have checked, you just chose to take peoples money and send rubbish and then ignore them,
2 de outubro de 2025
Avaliação não solicitada
Resposta de Casefully
We sincerely apologize for this completely unacceptable experience. We're very concerned to hear that:
The case doesn't fit your iPhone
The quality was poor with loose threads
The product doesn't match what you ordered
We want to resolve this immediately and issue you a full refund. However, we have checked our system thoroughly and we have not received any emails from you at contact@casefully.com. We're unsure why your messages aren't reaching us - this could be a technical issue on either end.
Please could you:
Send us an email directly to: contact@casefully.com with your order number
Check that you're using the correct email address
Check your sent folder to confirm the emails went through
If possible, try sending from a different email address in case there's a spam filter issue
As soon as we receive your email, we will process your full refund immediately and arrange return at no cost to you. We truly want to make this right.
Again, we're very sorry for this experience and we're ready to resolve it as soon as we hear from you.
Do not order
Do not order. Fraud. I ordered they sent some crap case that doesn’t even fit an iPhone, disgusting quality, marks all over it and nothing like the photos. Refuse to give me a refund and now ignoring all emails.
You will see their response below. I have emailed them again numerous times and they do not respond. It’s all lies
9 de outubro de 2025
Avaliação não solicitada
Resposta de Casefully
Dear Kay,
We sincerely apologize for the frustration you've experienced with your recent order.
We're truly sorry to hear that the case you received doesn't fit your iPhone and that the quality hasn't met your expectations. This is not the standard we hold ourselves to at Casefully.
Regarding your emails, we want to assure you that we respond to all customer inquiries. There may have been a technical issue or miscommunication that caused your messages not to reach us, and for that, we deeply apologize.
We'd like to resolve this immediately:
Please contact us directly at contact@casefully.co with your order details and photos of the case you received. We offer a 30-day satisfaction guarantee, so if you're not happy with your purchase, we will gladly process a full refund for you.
Your satisfaction is our priority, and we're committed to making this right. We look forward to hearing from you soon so we can resolve this matter.
Again, our sincerest apologies for this experience.
Best regards,
The Casefully Team
I recently ordered a phone case and was…
I recently ordered a phone case and was genuinely impressed by how smooth the entire shopping experience was. The website was easy to navigate, and checkout was quick and hassle-free. I received timely updates about my order, and everything arrived just as expected. It felt like a well-thought-out process from start to finish. I’ll definitely be coming back for more.
3 de novembro de 2025
Avaliação não solicitada
Resposta de Casefully
Thank you so much for taking the time to share your wonderful feedback! We're thrilled to hear that your experience with Casefully exceeded your expectations.
It's incredibly rewarding to know that our efforts to create a seamless shopping experience—from easy navigation to timely updates—made a positive difference for you. Your satisfaction is exactly what we strive for with every order.
We truly appreciate your support and can't wait to serve you again in the future. If you ever need anything, please don't hesitate to reach out to us at contact@casefully.co.
Thank you for choosing Casefully!
Warm regards,
The Casefully Team
“I’m really impressed with Casefuly
“I’m really impressed with Casefuly! The delivery was super fast and the packaging was neat and secure . The iPhone case quality is excellent , and their customer support was very helpful . The whole shopping experience was smooth with an easy checkout . I also love the great variety of designs and colors — there’s something for everyone! Highly recommend!”
1 de outubro de 2025
Avaliação não solicitada
Resposta de Casefully
Wow, thank you so much for this incredible feedback! We're absolutely thrilled to hear that every aspect of your experience with Casefully exceeded your expectations.
It's wonderful to know that our fast delivery, quality products, and customer support all contributed to making your shopping experience smooth and enjoyable. We take great pride in offering a wide variety of designs and colors, so we're delighted you found something you love!
Your recommendation means the world to us, and we can't wait to serve you again in the future.
Thank you for choosing Casefully!
Warm regards,
The Casefully Team
This company is a fraud
This company is a fraud. They take your money and don’t send the product. They don’t respond to any inquiries and I will be complaining to Shopify for doing business with these scammers.
13 de outubro de 2025
Avaliação não solicitada
Resposta de Casefully
Dear,
We sincerely apologize for the frustration and concern you're experiencing. This is absolutely not the level of service we provide, and we take your complaint very seriously.
We want to resolve this matter immediately. Please contact us directly at contact@casefully.co with your order number so we can investigate what happened with your order and communication.
We respond to all customer inquiries and fulfill all orders. There may have been a technical issue with our email system or a delivery problem that we're unaware of. Once we have your order details, we will:
Track your order status immediately
Provide a full refund if your order wasn't delivered
Ensure this situation is resolved to your satisfaction
We understand your frustration, and we're committed to making this right. Please give us the opportunity to help you.
Best regards,
The Casefully Team
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