Castle Water Avaliações 

The Customer Services Operative promptly dealt with my query and addressed all concerns.

Caused a leak by installing a water meter at our voluntary kids football club. We alerted them to the leak on numerous occasions and they did nothing. We requested forms to inform them officially of the leak, forms were never sent. We now owe £1000 and will have to consider closing the club and denying the children. DO NOT USE THIS COMPANY!!!!

Very helpful

timely and accurate in teh info needed

Very helpful on the phone, managed to get my problem sorted within minutes! Can now use the system with no problems at all.

Craig McWalter was really helpful and got my issue sorted out very quickly and easy, thank you!

Used the chat and it was quick and easy to use and assisted me with my issue with no problems.

Our request was handled promptly and efficiently by Craig McWalter. Thank you for your help

Many thanks for resolving my query. Fast response from customer service agent.

Melissa Ditchfield was friendly, helpful, informative and clearly knew her role well. Made the change of tenancy simple (which with some companies can be difficult!). Thank you Melissa!

I was very happy with my recent experience with an agent on the chat site. I am normally sceptical about using chats on websites as they don’t always answers your queries. I was pleasantly surprised with this experience. I had an urgent issue which needed resolving regarding a bill and I was put onto an Agent called Craig. I explained the problem and he quickly and efficiently looked into for me. After a while the chat session timed out and I thought oh no here we go again but no this was different he then emailed me to say that our session had timed out but he had solved the issue for me. So thank you very much.

Personable and knowledgeable

Melissa was very personable and helped with the query I had.

Attention: Robert Boshoff
This exceptionally high appreciation note is directed for Mr. Robert Boshoff, Senior Customer Service Advisor.
I wish to express my sincere and heartfelt appreciation for the exceptional help and support Mr Bishoff has given me in resolving my long-standing issue.
His professionalism, and personal commitment to getting my issue properly resolved have made a tremendous difference. I am particularly grateful for the effort he made in arranging the refund of the additional charges that I had been paying over a period of four years (approx.) under Non-household billing to Castle Water instead to Thames Water (household billing).
It is rare to come across someone who takes such genuine ownership of a problem and goes the extra mile to help.
Thank you once again, Mr Bishoff. I am genuinely very grateful for your exceptional help and kindness, and I wanted to make sure that your efforts did not go unrecognised.
DR B P Sinha.

Had a tricky problem, with an random, inaccurate meter reading, which took Rhys some time to sort, but he got there in the end!
Appreciated his tenacity and patience.

Thanks so much to Sarah Byers! They were incredibly helpful and resolved my issue quickly and kindly. Really appreciated!

Needed to change details on my account Melissa Ditchfield in Customer Service was speedy and efficient
Great service
Thank you
Sonia

my bill was incorrect, and it was rectified quickly and new bill to be sent soon

Customer dashboard is awful, customer service is non existent.
We opened up an account in August we made our first payment. Then they closed the account and want us to open a new one again. No explanation no phone call and the dashboard they use needs a training course to navigate.

The customer support agent, Edward Traynor, was exceptional in his professional approach and knowledge to resolve my queries. A 5 star rating for politeness and customer service.