If i could give 0 stars i would! Appalling company with rude staff. Avoid at all costs! Our complaints echo those of the other contributors. No contact until huge late payment fees have been accrued... Ver mais
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Veja o que dizem as avaliações
A huge thank you to Kelseigh Clark for sorting out our latest invoice so so quickly. Past experience - reluctant advisors, but Kelseigh was quick with what to do, guided me to attaching a picture of... Ver mais
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I have had many dealings with Castle Water and it has been quote painful over the last 18 months sorting out a legacy account however credit where it is due and Francesca helped me a great deal today.... Ver mais
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I had problems with changing my account details and managed to get through to a lovely Scottish lady called Carol in Customer Services. Carol was lively, funny and professional and lifted what was a d... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre Castle Water
Escrito pela empresa
Unlike many water retailers, Castle Water is not associated with any of the UK’s traditional water network owners. We are wholly independent. We only act in the interests of our customers and have an excellent track record of working proactively with water network owners to deliver the right results.
Our customer services are delivered in the UK and we have account management teams to support customers nationwide.
We operate extended hours: Monday to Friday, 8am to 6pm, and you can contact us in a variety of ways.
We operate extended hours: Monday to Friday, 8am to 6pm, and you can contact us in a variety of ways.
Looking to switch water supplier?
Escrito pela empresa
- Switch to Castle Water and save on your fixed water charges
- Switch now to the UK's leading independent water retailer. Visit castlewater.co.uk/switch to get your instant quote.
Informações de contato
1 Boat Brae, PH10 7BH, Rattray, Blairgowrie, Reino Unido
- 01250 718700
- castlewater.co.uk
4,5
Excelente
28 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Carole Logan dealt with our problem…
Carole Logan dealt with our problem efficiently and professionally
1 de outubro de 2026
Avaliação não solicitada
Resposta da Castle Water
Hello Angela,
Thank you for leaving us a 5-star review. We are happy to hear that Carole was efficient and professional when resolving your query.
Kind regards,
Scott
Though it took a while to get through
Though it took a while to get through, when I did Calum Wilson was excellent and sorted out my queries immediately. Would have been five stars, but for the wait!
1 de outubro de 2026
Avaliação não solicitada
Resposta da Castle Water
Hello,
Thank you for leaving us a positive review. We are happy to hear that Calum was excellent when resolving your query
Kind regards,
Scott
Lewis Dorward Customer Service was very…
Lewis Dorward Customer Service was very helpful in sorting out query with my account
1 de outubro de 2026
Avaliação não solicitada
Resposta da Castle Water
Hello,
Thank you for leaving us a 5-star review. We are happy to hear that Lewis was very helpful when resolving your query.
Kind regards,
Scott
Very helpful lady
Very helpful lady. Listened, understood and sorted everything in less than 5 minutes.
1 de outubro de 2026
Avaliação não solicitada
Resposta da Castle Water
Hello,
Thank you for leaving us a 5-star review. We are happy to hear that your advisor listened and was well informed when resolving your query.
Kind regards,
Scott
Carol Logan was extremely helpful
Carol Logan was extremely helpful
30 de setembro de 2026
Avaliação não solicitada
Resposta da Castle Water
Hello Irene,
Thank you for leaving us a 5-star review. We are happy to hear that Carol was extremely helpful when resolving your query.
Kind regards,
Scott
Be aware of unannounced late payment fines
I had an ultimately good experience with Castle Water , after I had been helped by a very nice lady called Carole Logan. It started off very badly when I had a very punitive fine applied for late settlement of bill. Be warned there are no warning letters, just a large fine.
However, the support staff ( Carole) helped me to find an amicable final outcome.
30 de setembro de 2026
Avaliação não solicitada
Resposta da Castle Water
Hello Shaun,
Thank you for leaving us a positive review. We are happy to hear that Carole helped you find an amicable outcome when resolving your query.
Kind regards,
Scott
Missing water meters
My enquiry, which was quite complex was handled extremely efficiently by Bekki Farquhar. Leading to a solution to resolve the issues we are experiencing.
Thank you so much. Excellent service
30 de setembro de 2026
Avaliação não solicitada
Resposta da Castle Water
Hello Nigel,
Thank you for leaving us a 5-star review. We are happy to hear that Bekki was extremely efficient when resolving your query.
Kind regards,
Scott
Melissa was very professional and…
Melissa was very professional and understanding. Thank you V. much
30 de setembro de 2026
Avaliação não solicitada
Resposta da Castle Water
Hello,
Thank you for leaving us a 5-star review. We are happy to hear that Melissa was very professional and understanding when resolving your query.
Kind regards,
Scott
I dealt with Oliver Dickens on behalf…
I dealt with Oliver Dickens on behalf of one of our branches he was very kind, efficient and sorted the problem out very quickly
30 de setembro de 2026
Avaliação não solicitada
Resposta da Castle Water
Hello,
Thank you for leaving us a 5-star review. We are happy to hear that Oliver was very kind and efficient when resolving your query.
Kind regards,
Scott
very easy to navigate and jamie hulme…
very easy to navigate and jamie hulme my advisor was very informative.
30 de setembro de 2026
Avaliação não solicitada
Resposta da Castle Water
Hello,
Thank you for leaving us a 5-star review. We are happy to hear that Jamie was very informative when resolving your query.
Kind regards,
Scott
Heather was amazing and so helpful and…
Heather was amazing and so helpful and empathetic.
29 de setembro de 2026
Avaliação não solicitada
Resposta da Castle Water
Hello,
Thank you for leaving us a 5-star review. We are happy to hear that Heather was helpful and empathetic when resolving your query.
Kind regards,
Scott
Had a truly wonderful experience today…
Had a truly wonderful experience today with a lovely lady called Carole, she was so helpful and understanding and was able to resolve the matter quickly, really made my day!
29 de setembro de 2026
Avaliação não solicitada
Resposta da Castle Water
Hello,
Thank you for leaving us a 5-star review. We are happy to hear that Carole was helpful, understanding and quick when resolving your query.
Kind regards,
Scott
Very positive interaction.
Very positive interaction.
Thanks to Craig McWalter - a very quick turnaround.
29 de setembro de 2026
Avaliação não solicitada
Resposta da Castle Water
Hello,
Thank you for leaving us a 5-star review. We are happy to hear that Craig was quick when resolving your query.
Kind regards,
Scott
Best experience
I’ve had such a busy and stressful month and had piled up a few payments, the gentleman on the phone (sorry couldn’t remember your name) was so helpful and understanding very assuring and had helped me very professionally. I’m very thankful and I would definitely definitively recommend to others. Thank you and keep up the good service.
Rahman
29 de setembro de 2026
Avaliação não solicitada
Resposta da Castle Water
Hello Rahman,
Thank you for leaving us a 5-star review. We are happy to hear that your advisor was helpful and understanding when resolving your query.
Kind regards,
Scott
Terrible company avoid at all costs.
Terrible company. Extremely agressive when it comes to debt collection. Miss and email with an invoice and payment by a day they will apply hundrends of pounds worth of interest and late collection fees to your account and not let it go. Avoid at all costs.
None of our other business energy suppliers act like this.
29 de setembro de 2026
Avaliação não solicitada
Resposta da Castle Water
Hello Michael,
Thank you for taking the time to leave a review, we are sorry to hear that you were unhappy with your experience.
Based on our records, invoices and account correspondence were sent to the registered email address on the account, and reminders were issued before any additional charges were applied. Our aim is always to work with customers to resolve payment issues before accounts reach this stage.
Customers receive invoices and reminder communications before further recovery action is considered in line with our payment terms.
Our records show that the account in question are now closed and fully up to date.
Kind regards,
Michelle
Efficient Customer Services
The Customer Services Operative promptly dealt with my query and addressed all concerns.
28 de setembro de 2026
Avaliação não solicitada
Resposta da Castle Water
Hello John,
Thank you for leaving us a 5-star review. We are happy to hear that your advisor was prompt and efficient when resolving your query.
Kind regards,
Scott
Caused a leak by installing a water…
Caused a leak by installing a water meter at our voluntary kids football club. We alerted them to the leak on numerous occasions and they did nothing. We requested forms to inform them officially of the leak, forms were never sent. We now owe £1000 and will have to consider closing the club and denying the children. DO NOT USE THIS COMPANY!!!!
28 de setembro de 2026
Avaliação não solicitada
Resposta da Castle Water
Hello Sarah,
Thank you for taking the time to leave us a review and sharing your concerns. For us to investigate your account, we have requested some additional information through Trustpilot. Once we have received this, we will be in touch.
Kind regards,
Scott
Resposta da Castle Water
Hello,
Thank you for leaving us a 5-star review. We are happy to hear that your advisor was very helpful when resolving your query.
Kind regards,
Scott
timely and accurate in teh info needed
timely and accurate in teh info needed
28 de setembro de 2026
Avaliação não solicitada
Resposta da Castle Water
Hello,
Thank you for leaving us a 5-star review. We are happy to hear that your advisor was timely and accurate when resolving your query.
Kind regards,
Scott
Setting up account
Very helpful on the phone, managed to get my problem sorted within minutes! Can now use the system with no problems at all.
25 de setembro de 2026
Avaliação não solicitada
Resposta da Castle Water
Hello Dominic,
Thank you for leaving us a 5-star review. We are happy to hear that your advisor was very helpful and fast when resolving your query.
Kind regards,
Scott
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