A huge thank you to Kelseigh Clark for sorting out our latest invoice so so quickly. Past experience - reluctant advisors, but Kelseigh was quick with what to do, guided me to attaching a picture of... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
If i could give 0 stars i would! Appalling company with rude staff. Avoid at all costs! Our complaints echo those of the other contributors. No contact until huge late payment fees have been accrued... Ver mais
A empresa respondeu
Had a complicated problem with some invoicing - as a business we have multiple accounts with Castle Water. Heather Stevenson was very helpful and took the time to sort out the first part of our probl... Ver mais
A empresa respondeu
Patricia was lovely! Got into a kufuffle with our bank security trying to make my monthly payment and she was so patient and understanding with me during my attempts to pay . And as I was getting more... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre Castle Water
Escrito pela empresa
Unlike many water retailers, Castle Water is not associated with any of the UK’s traditional water network owners. We are wholly independent. We only act in the interests of our customers and have an excellent track record of working proactively with water network owners to deliver the right results.
Our customer services are delivered in the UK and we have account management teams to support customers nationwide.
We operate extended hours: Monday to Friday, 8am to 6pm, and you can contact us in a variety of ways.
We operate extended hours: Monday to Friday, 8am to 6pm, and you can contact us in a variety of ways.
Looking to switch water supplier?
Escrito pela empresa
- Switch to Castle Water and save on your fixed water charges
- Switch now to the UK's leading independent water retailer. Visit castlewater.co.uk/switch to get your instant quote.
Informações de contato
1 Boat Brae, PH10 7BH, Rattray, Blairgowrie, Reino Unido
- 01250 718700
- castlewater.co.uk
4,5
Excelente
28 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
We have been overcharged on several…
We have been overcharged on several occasion. Please make sure this doesn’t happen to other people and check your meters.
8 de outubro de 2026
Avaliação não solicitada
Resposta da Castle Water
Hello,
Thank you for taking the time to leave us a review and sharing your concerns. In order for us to investigate your account, we have requested some additional information through Trustpilot. Once we have received this we will be in touch.
Kind regards,
Scott
Polite and responsive customer support…
Polite and responsive customer support from Mhairi which resolved the issue promptly.
8 de outubro de 2026
Avaliação não solicitada
Resposta da Castle Water
Hello,
Thank you for leaving us a 5-star review. We are happy to hear that Mhairi was polite and responsive when resolving your query.
Kind regards,
Scott
Unable to login
Craig McWalter was able to resolve our issue immediately so we could get logged on to our account and access what we needed to.
8 de outubro de 2026
Avaliação não solicitada
Resposta da Castle Water
Hello,
Thank you for leaving us a 5-star review. We are happy to hear that Craig was helpful when resolving your query.
Kind regards,
Scott
Ewan Davidson was very helpful and…
Ewan Davidson was very helpful and patient. He tried his best to resolve the issue but has raised a case number for me as it was't possible to resolve just now. He gets 5 stars but I am giving 4 because it wasn't resolved but I am sure it will be shortly.
8 de outubro de 2026
Avaliação não solicitada
Resposta da Castle Water
Hello Lucy,
Thank you for leaving us a positive review. We are happy to hear that Ewan was helpful and patient when attending to your query
Kind regards,
Scott
Resposta da Castle Water
Hello,
Thank you for leaving us a 5-star review. We are happy to hear that your advisor was polite and helpful when resolving your query.
Kind regards,
Scott
Thomas Giles was simply very on the…
Thomas Giles was simply very on the ball and so swiftly corrected the issue which I had.
7 de outubro de 2026
Avaliação não solicitada
Resposta da Castle Water
Hello,
Thank you for leaving us a 5-star review. We are happy to hear that Thomas was on the ball when resolving your query.
Kind regards,
Scott
Really pleasant and went the extra mile.
7 de outubro de 2026
Avaliação não solicitada
Resposta da Castle Water
Hello David,
Thank you for leaving us a 5-star review. We are happy to hear that your advisor went the extra mile when resolving your query.
Kind regards,
Scott
Sarah Byers solved our query quickly and…
Sarah solved our query quickly and smoothly. We are very happy with the service from Castle Water as always.
7 de outubro de 2026
Avaliação não solicitada
Resposta da Castle Water
Hello Charlotte,
Thank you for leaving us a 5-star review. We are happy to hear that Sarah was quick and smooth when resolving your query.
Kind regards,
Scott
Resposta da Castle Water
Hello,
Thank you for leaving us a 5-star review. We are happy to hear that your advisor resolved your query.
Kind regards,
Scott
Very helpful!
I do not often leave reviews, but on this occasion, when I needed help the most, Josh Sturrock was amazing. He sorted my issue really quick and clear. Thank you, it has really made a difference.
7 de outubro de 2026
Avaliação não solicitada
Resposta da Castle Water
Hello,
Thank you for leaving us a 5-star review. We are happy to hear that Josh was quick and clear when resolving your query.
Kind regards,
Scott
Excellent customer service from Malissa
Excellent customer service from Malissa. She addressed all of my concerns and dealt with every request efficiently and professionally.
She helped me arrange for the credit on one of our company accounts to be used towards the bill on our other account, processed a refund of the remaining balance, and set up both accounts on Direct Debit. Everything was handled smoothly and efficiently, making the whole process much easier.
Thank you, Malissa, for your help, patience, and excellent customer service. I really appreciate your support! 😊
7 de outubro de 2026
Avaliação não solicitada
Resposta da Castle Water
Hello,
Thank you for leaving us a 5-star review. We are happy to hear that Malissa was efficient and professional when resolving your query.
Kind regards,
Scott
Meter Change Update
Sarah Byers Customer Service was excellent she was prompt and dealt with my query quickly and efficiently. Raising the case within minutes to get the new meter added to the account so we can continue to provide the meter readings.
7 de outubro de 2026
Avaliação não solicitada
Resposta da Castle Water
Hello,
Thank you for leaving us a 5-star review. We are happy to hear that Sarah was efficient when resolving your query.
Kind regards,
Scott
I have contacted Castle Water today and…
I have contacted Castle Water today and spoke with Jamie Hulme regarding the company`s account.
He heard my complaint and within less than 5 minutes the matter was resolved and confirmed by email at my request.
Thank you Jamie Hulme
7 de outubro de 2026
Avaliação não solicitada
Resposta da Castle Water
Hello,
Thank you for leaving us a 5-star review. We are happy to hear that Jamie was efficient when resolving your query.
Kind regards,
Scott
Thank you
Both times I've contacted Castle Water they have been very polite and helpful and listen to what you have to say. Both Heather and Thomas are a credit to Castle Water.
7 de outubro de 2026
Avaliação não solicitada
Resposta da Castle Water
Hello Edith,
Thank you for leaving us a 5-star review. We are happy to hear that Heather and Thomas were polite and helpful when resolving your query.
Kind regards,
Scott
Francesca Cafolla was so helpful and…
Francesca Cafolla was so helpful and reassuring with a query that I had at a property.
Many thanks Francesca - (Steve - Crowthorne)
6 de outubro de 2026
Avaliação não solicitada
Resposta da Castle Water
Hello,
Thank you for leaving us a 5-star review. We are happy to hear that Francesca was helpful and reassuring when resolving your query.
Kind regards,
Scott
Patricia Furie was very helpful on the…
Patricia Furie was very helpful on the telephone and provided me by email with a copy of the statement within 5 minutes.
6 de outubro de 2026
Avaliação não solicitada
Resposta da Castle Water
Hello Janet,
Thank you for leaving us a 5-star review. We are happy to hear that Patricia was very helpful when resolving your query.
Kind regards,
Scott
Great Customer Service
Called today Thomas was very friendly and patient. Very happy with the service I received.
6 de outubro de 2026
Avaliação não solicitada
Resposta da Castle Water
Hello,
Thank you for leaving us a 5-star review. We are happy to hear that Thomas was friendly and patient when resolving your query.
Kind regards,
Scott
Resposta da Castle Water
Hello,
Thank you for leaving us a 5-star review. We are happy to hear that your advisor was quick and helpful when resolving your query.
Kind regards,
Scott
I am very pleased with the service…
I am very pleased with the service today.
Very helpful!
6 de outubro de 2026
Avaliação não solicitada
Resposta da Castle Water
Hello,
Thank you for leaving us a 5-star review. We are happy to hear that your advisor was very helpful when resolving your query.
Kind regards,
Scott
Very Helpful
6 de outubro de 2026
Avaliação não solicitada
Resposta da Castle Water
Hello David,
Thank you for leaving us a 5-star review. We are happy to hear that your advisor was very helpful when resolving your query.
Kind regards,
Scott
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