If i could give 0 stars i would! Appalling company with rude staff. Avoid at all costs! Our complaints echo those of the other contributors. No contact until huge late payment fees have been accrued... Ver mais
A empresa respondeu
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Veja o que dizem as avaliações
A huge thank you to Kelseigh Clark for sorting out our latest invoice so so quickly. Past experience - reluctant advisors, but Kelseigh was quick with what to do, guided me to attaching a picture of... Ver mais
A empresa respondeu
I have had many dealings with Castle Water and it has been quote painful over the last 18 months sorting out a legacy account however credit where it is due and Francesca helped me a great deal today.... Ver mais
A empresa respondeu
I had problems with changing my account details and managed to get through to a lovely Scottish lady called Carol in Customer Services. Carol was lively, funny and professional and lifted what was a d... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre Castle Water
Escrito pela empresa
Unlike many water retailers, Castle Water is not associated with any of the UK’s traditional water network owners. We are wholly independent. We only act in the interests of our customers and have an excellent track record of working proactively with water network owners to deliver the right results.
Our customer services are delivered in the UK and we have account management teams to support customers nationwide.
We operate extended hours: Monday to Friday, 8am to 6pm, and you can contact us in a variety of ways.
We operate extended hours: Monday to Friday, 8am to 6pm, and you can contact us in a variety of ways.
Looking to switch water supplier?
Escrito pela empresa
- Switch to Castle Water and save on your fixed water charges
- Switch now to the UK's leading independent water retailer. Visit castlewater.co.uk/switch to get your instant quote.
Informações de contato
1 Boat Brae, PH10 7BH, Rattray, Blairgowrie, Reino Unido
- 01250 718700
- castlewater.co.uk
4,5
Excelente
28 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Resposta da Castle Water
Hello,
Thank you for leaving us a 5-star review. We are happy to hear that your advisor was quick and helpful when resolving your query.
Kind regards,
Scott
I am very pleased with the service…
I am very pleased with the service today.
Very helpful!
6 de outubro de 2026
Avaliação não solicitada
Resposta da Castle Water
Hello,
Thank you for leaving us a 5-star review. We are happy to hear that your advisor was very helpful when resolving your query.
Kind regards,
Scott
Very Helpful
6 de outubro de 2026
Avaliação não solicitada
Resposta da Castle Water
Hello David,
Thank you for leaving us a 5-star review. We are happy to hear that your advisor was very helpful when resolving your query.
Kind regards,
Scott
I was impressed with Craig McWalters…
I was impressed with Craig McWalters speed and willingness to assist.
5 de outubro de 2026
Avaliação não solicitada
Resposta da Castle Water
Hello Ben,
Thank you for leaving us a 5-star review. We are happy to hear that Craig was quick and efficient when resolving your query.
Kind regards,
Scott
Steven handled my query quickly and…
Steven handled my query quickly and efficiently.
5 de outubro de 2026
Avaliação não solicitada
Resposta da Castle Water
Hello Chris,
Thank you for leaving us a 5-star review. We are happy to hear that Steven was quick and efficient when resolving your query.
Kind regards,
Scott
Castle water representative resolved an…
Castle water representative resolved an issue we had been having with our direct debit.
5 de outubro de 2026
Avaliação não solicitada
Resposta da Castle Water
Hello,
Thank you for leaving us a 5-star review. We are happy to hear that your advisor was helpful in resolving your query.
Kind regards,
Scott
Missing invoice received by email after…
Missing invoice received by email after speaking with Rhys today.
5 de outubro de 2026
Avaliação não solicitada
Resposta da Castle Water
Hello,
Thank you for leaving us a 5-star review. We are happy to hear that Rhys was helpful when resolving your query.
Kind regards,
Scott
I missed a payment
I missed a payment, spoke to Mhairi Grant on live chat who was professional, kind and helpful. Highly recommended customer service
5 de outubro de 2026
Avaliação não solicitada
Resposta da Castle Water
Hello John,
Thank you for leaving us a 5-star review. We are happy to hear that Mhairi was professional, kind and helpful when resolving your query.
Kind regards,
Scott
The customer service is shit
The customer service is shit
The directors are thieving scum
105 pound charge for sending a letter they having a laugh
Abslout joke of a company
5 de outubro de 2026
Avaliação não solicitada
Resposta da Castle Water
We are sorry that you are unhappy with the service provided by Castle Water. All charges to our customers are charged in line with our terms and conditions of contract, details of which are available in your contract, or via our website.
Resposta da Castle Water
Hello,
Thank you for leaving us a 5-star review. We are happy to hear that your advisor was efficient when resolving your query.
Kind regards,
Scott
Resposta da Castle Water
Hello,
Thank you for leaving us a 5-star review. We are happy to hear that your advisor was polite, friendly and efficient when resolving your query.
Kind regards,
Scott
Professional people pleasure to be a…
Professional people pleasure to be a customer
5 de outubro de 2026
Avaliação não solicitada
Resposta da Castle Water
Hello,
Thank you for leaving us a 5-star review. We are happy to hear that your advisor was professional when resolving your query.
Kind regards,
Scott
Bought my personal email address from…
Bought my personal email address from somewhere and then subscribed me to their list and send me endless spam emails.
Never heard of them before and they had no reason to endlessly spam me.
A shame companies are adopting this practice in 2026.
2 de outubro de 2026
Avaliação não solicitada
Resposta da Castle Water
Hello Chloe, Could you reply to the info request I've sent via TrustPilot and let us know your account number or the email address we are incorrectly using.
We are sorry to hear that you feel disappointed by Castle Water's business practices in carrying out marketing communications.
Castle Water marketing communications are carried out in line with all relevant data protection legislation and regulations and we are satisfied that we have contacted you appropriately. If you do not want to receive further communication from Castle Water, then the option to unsubscribe is set out in all communications to you.
Kind regards,
Greg
Patricia was super helpful in assisting…
Patricia was super helpful in assisting me with my query today. She explained clearly what the issues were and resolved the issues quickly. Top marks!
2 de outubro de 2026
Avaliação não solicitada
Resposta da Castle Water
Hello,
Thank you for leaving us a 5-star review. We are happy to hear that Patricia was super helpful when resolving your query.
Kind regards,
Scott
I had a very positive experience…
I had a very positive experience communicating with the laydie. She was always friendly, professional and helpful, and made everything easy to understand. She was happy to answer my questions and took the time to help whenever I needed assistance. I really appreciated her clear and friendly communication throughout the process and would be happy to recommend this company customer service.
2 de outubro de 2026
Avaliação não solicitada
Resposta da Castle Water
Hello,
Thank you for leaving us a 5-star review. We are happy to hear that your advisor was clear and friendly when resolving your query.
Kind regards,
Scott
Helpful advice
The representative at Castle Water I spoke to was most helpful and polite. His name was Lewis Dorward and he was very knowledgable about my account and the procedures.
I am grateful for the help he was able to give me.
1 de outubro de 2026
Avaliação não solicitada
Resposta da Castle Water
Hello Craig,
Thank you for leaving us a 5-star review. We are happy to hear that Lewis was knowledgeable and helpful when resolving your query.
Kind regards,
Scott
you never sort anything out and the…
you never sort anything out and the chat page always crashes and you have to start again worst company ever
1 de outubro de 2026
Avaliação não solicitada
Resposta da Castle Water
Hello,
Thank you for taking the time to leave us a review and sharing your concerns. For us to investigate your account, we have requested some additional information through Trustpilot. Once we have received this, we will be in touch.
Kind regards,
Scott
Resposta da Castle Water
Hello,
Thank you for leaving us a 5-star review. We are happy to hear that your advisor resolved your query quickly.
Kind regards,
Scott
Thank you All, especially Rosie
Rosie was very helpful and attentive throughout our conversation, resolving my issue very quickly. Thank you
10/10 customer service
1 de outubro de 2026
Avaliação não solicitada
Resposta da Castle Water
Hello,
Thank you for leaving us a 5-star review. We are happy to hear that Rosie was very helpful and attentive when resolving your query.
Kind regards,
Scott
Carole Logan dealt with our problem…
Carole Logan dealt with our problem efficiently and professionally
1 de outubro de 2026
Avaliação não solicitada
Resposta da Castle Water
Hello Angela,
Thank you for leaving us a 5-star review. We are happy to hear that Carole was efficient and professional when resolving your query.
Kind regards,
Scott
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