Received items but very small and terrible quality. Have sent an email re refund but now reading these reviews think better to just write off the experience. Do not order!!!
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Veja o que dizem as avaliações
This is obviously a scam company. Unfortunately I haven't checked these reviews before ordering. No delivery and no answer from its support. They will steal your money- stay away. I won't I will not... Ver mais
Pessima esperienza di acquisto online: l'ordine è stato spedito due settimane dopo, da Dubai, ha dovuto passare la dogana, con il risultato che 114 euro sono diventati 165 euro. Il supporto clienti si... Ver mais
A empresa respondeu
Horrible service. 1. My order is out of deadline (more than 1 week) and it has not delivered yet. 2. Communication is very low quality. Firstly, they send me a template answer without info (“ As a r... Ver mais
Detalhes da empresa
Escrito pela empresa
CEDELAR established itself as a brand new concept store. Nowadays, everyone finds their own style of clothing. We offer you a unique, innovative and sophisticated line of clothing.
Informações de contato
França
- cedelar.com
1,3
Muito Ruim
115 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Não respondeu a avaliações negativas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
HORRIBLE COMPANY!!!!
HORRIBLE COMPANY!!!!! COMPLETE SCAM!!!!!!! DO NOT BUY HERE. ordered the Juny jeans on January 12th. It is now March 1st and they still have not shipped. They were supposed to be shipped to me in 12-16 days. Emma Martin, the contact support, is completely useless. They never answer, and when they do, they refuse to refund you your money. I plan on contacting my bank to get my money back. This company is such a disappointment and an absolute waste of time. Save yourself the stress and do not order from here.
1 de março de 2021
Avaliação não solicitada
Resposta da Cedelar
Hello Dan, we are so sorry that you've had to experience this. We are trying our best to improve our service and we know there have been a lot of flaws in our customer service. Your feedback helps us get better. We will use the feedback to make us better and to ensure this doesn’t happen again.
They take your money but do not ship the products!
I placed an order and haven't heard from them ever since. I paid during the placement. Took a screenshot of the bill, which is promising 12-16 days international delivery. I saw that they are not going to make it because they have never even shipped out the shirt I paid for!!! The customer support (person named Emma Martin) declines to cancel and refund me, and instead lies straight to my face that the fabric is run out and they will make exclusive shirt for me.. then she stops answering!! They have never ever contacted me saying that some materials were gone so that I need to wait extra, they are just buying time to themselves...
This is a scam. DO NOT BUY from CEDELAR and I also should have trusted real reviews and not fake positive ones!
UPDATE: after making the payment claim with my bank, I unexpectedly got the product from China (no email about shipping or tracking was ever sent to me). The quality of the product is NO good: the button is not attached to the shirt, does not feel like cotton and there is no tag at all that shows materials composition and how to wash the shirt... But the biggest problem still is the CUSTOMER SERVICE: no English skills, unprofessional
1 de março de 2021
Avaliação não solicitada
Resposta da Cedelar
Hello Daria, we are so sorry that you've had to experience this. We are trying our best to improve our service and we know there have been a lot of flaws in our customer service. Your feedback helps us get better. We will use the feedback to make us better and to ensure this doesn’t happen again.
DO NOT ORDER FROM HERE
DO NOT ORDER FROM HERE - after reviving my parcel, one of the items was missing. I’ve emailed customer services yet never got a reply. When I messaged them on insta they said I’d be refunded - twice. This never happened and I never received a refund email. Now they’ve stopped replying to me. Quality of the blazer that arrived was beyond poor and the stitching was awful. All made in China
26 de fevereiro de 2021
Avaliação não solicitada
Resposta da Cedelar
Hello Andy, we are so sorry that you've had to experience this. We are trying our best to improve our service and we know there have been a lot of flaws in our customer service. Your feedback helps us get better. We will use the feedback to make us better and to ensure this doesn’t happen again.
DO NOT BUY
The juny jeans looked NOTHING like they do on the website. I had a friend who ordered them a few months ago and they looked fine, but they must have changed their manufacturer recently because I got cheap, poor quality jeans in the mail yesterday. Super disappointed. Also can’t get a hold of customer service for a refund.
16 de fevereiro de 2021
Avaliação não solicitada
Resposta da Cedelar
Hello Lola, we are so sorry that you've had to experience this. We are trying our best to improve our service and we know there have been a lot of flaws in our customer service. Your feedback helps us get better. We will use the feedback to make us better and to ensure this doesn’t happen again.
Terrible shipping and terrible clothes
Terrible shipping and terrible clothes. It took me over a month to receive my item and when it showed up looked completely different from the picture, was wayyyy off from the measurements listed, felt like very very cheap material, and smelled like cheap clothing made in china.
12 de fevereiro de 2021
Avaliação não solicitada
Resposta da Cedelar
Hello Amara, we are so sorry that you've had to experience this. We are trying our best to improve our service and we know there have been a lot of flaws in our customer service. Your feedback helps us get better. We will use the feedback to make us better and to ensure this doesn’t happen again.
Be aware of taxes!
I love the shirt, but the quality of the knit was not good. Also, if you live in scandinavia be aware that they don’t ship from EU like it says on the website, it came from Dubai and i had to pay 50 € in taxes on a 86 € order...
11 de fevereiro de 2021
Avaliação não solicitada
Resposta da Cedelar
Hello Kristine, we are so sorry that you've had to experience this. We are trying our best to improve our service and we know there have been a lot of flaws in our customer service. Your feedback helps us get better. We will use the feedback to make us better and to ensure this doesn’t happen again.
J'ai acheté un trench de très très…
J'ai acheté un trench de très très mauvaise qualité sur le site (coupe approximative, boutons pas cousus droits, doublure trouée dans les poches...) il y a environ 2 mois, trouvé depuis sur Aliexpress... J'ai visiblement été assez bête pour ne pas flairer l'arnaque. Mentionnons aussi le SAV qui se moque de nous, répond de façon familière et hors sujet bien sûr, rien de professionnel. Plus de 130 euros dans le vent (VS 30 sur Aliexpress) !
10 de setembro de 2020
Avaliação não solicitada
Resposta da Cedelar
Hello Claudia, we are so sorry that you've had to experience this. We are trying our best to improve our service and we know there have been a lot of flaws in our customer service. Your feedback helps us get better. We will use the feedback to make us better and to ensure this doesn’t happen again.
Not client-friendly!!!
Ordered a coat. No complaints about the quality of the item. But the service is awful. Very big problem to change the size and their excuse to do it is ridiculous. Client support by the email never answers, the Instagram manager is slow and rude.
30 de janeiro de 2021
Avaliação não solicitada
Resposta da Cedelar
Hello Elena, we are so sorry that you've had to experience this. We are trying our best to improve our service and we know there have been a lot of flaws in our customer service. Your feedback helps us get better. We will use the feedback to make us better and to ensure this doesn’t happen again.
Very bad service the jacket I got was…
Very bad service the jacket I got was soooo big even though I ordered medium and the Jeans were so tight even though I ordered large basically if you made over weight sorry but there jeans wont fit you and yah the customer service was bad stuff was rude too
29 de janeiro de 2021
Avaliação não solicitada
Resposta da Cedelar
Hello Esraa, we are so sorry that you've had to experience this. We are trying our best to improve our service and we know there have been a lot of flaws in our customer service. Your feedback helps us get better. We will use the feedback to make us better and to ensure this doesn’t happen again.
I wish I had never ordered anything
I’m really sorry, but don’t buy there anything.
1) The quality is horrible
2) I had to pay 75€ customs
3) Now I want to send the whole order (350€) back, I have to pay 75€ again customs.
I’m really sorry, but that’s my truth and I’m allowed to say my opinion.
Now I want to send everything back, but they won’t give me any information how I can return it. I'm already bombing them with E-Mails, to get some informations how I can send the clothes back and get my money back.... looks like I wohnt get my money bag.
27 de janeiro de 2021
Avaliação não solicitada
Resposta da Cedelar
Hi there, we are so sorry that you've had to experience this. We are trying our best to improve our service and we know there have been a lot of flaws in our customer service. Your feedback helps us get better. We will use the feedback to make us better and to ensure this doesn’t happen again.
It's a big fat SCAM!!!
I didn't do my research before. This website is a huge scam. They have rebranded their Instagram account 5 times so far. They didn't send me anything. Their customer service is not responding to any emails. And I couldn't get a refund on my order. I'm gathering all the necessary documents to get a refund through Paypal. Do not be like me. Do not trust these unknown websites.
11 de janeiro de 2021
Avaliação não solicitada
Resposta da Cedelar
Hello Pegah, we are so sorry that you've had to experience this. We are trying our best to improve our service and we know there have been a lot of flaws in our customer service. Your feedback helps us get better. We will use the feedback to make us better and to ensure this doesn’t happen again.
Scam scam scaaaam !
Scam, beautiful scam scam scam
Aliexpress product totally. Waste of money....
Professional Dropshipper...
Using retargeting ads, instagrams and facebook ads, they should be ban !
Dear devs who make fake experiences here, you are stupid !
9 de janeiro de 2021
Avaliação não solicitada
Resposta da Cedelar
Hello Tampa, we are so sorry that you've had to experience this. We are trying our best to improve our service and we know there have been a lot of flaws in our customer service. Your feedback helps us get better. We will use the feedback to make us better and to ensure this doesn’t happen again.
From Switzerland
From Switzerland, i’ve been to paris to check where they work. a old woman told me that they quitted their office in one day just just before Christmas. They left a lot rubbish in the hall that she had to evacuate herself. it's written on the postalbox that everything is linked to Mr or Ms C.CHENG.they have website WILBIZ.com company with many call informations. Actually, no possible to know where/who they are BUT possibility with the website to call them :) LOL
6 de janeiro de 2021
Avaliação não solicitada
Resposta da Cedelar
Hello Alex, we are so sorry that you've had to experience this. We are trying our best to improve our service and we know there have been a lot of flaws in our customer service. Your feedback helps us get better. We will use the feedback to make us better and to ensure this doesn’t happen again.
DROPSHIPPING !!!
DROPSHIPPING !!!! J’ai eu le malheur de visiter le site après une pub instagram. Targettée en continue depuis et surtout outrée du contenu du site, des prix exhorbitants pour des articles tous disponibles sur alixpress 5x moins cher, des gens achètent vraiment ces articles et les promeuvent ? des manteaux, aux pulls aux accessoires, ne vous faites pas avoir tout est dispo sur alixpress chez la marque EAM notamment. ça me révolte ! les gens ce genre d’entreprise devraient passer au tribunal. vous prenez les consommateurs pour des pigeons. révoltant.
2 de janeiro de 2021
Avaliação não solicitada
Resposta da Cedelar
Hello Ines, we are so sorry that you've had to experience this. We are trying our best to improve our service and we know there have been a lot of flaws in our customer service. Your feedback helps us get better. We will use the feedback to make us better and to ensure this doesn’t happen again.
La mia peggiore esperienza di acquisto online
Pessima esperienza di acquisto online: l'ordine è stato spedito due settimane dopo, da Dubai, ha dovuto passare la dogana, con il risultato che 114 euro sono diventati 165 euro. Il supporto clienti si limita a dire che ci dispiace ma le regole sono queste. Insomma: consegna in 30 giorni, costi doganali a carico dell'acquirente, restituzione a carico dell'acquirente (a Dubai!), diritto di recesso a 14 giorni dall'ordine (non dalla consegna). Insomma una grande fregatura. SCONSIGLIATISSIMO
30 de dezembro de 2020
Avaliação não solicitada
Resposta da Cedelar
Hello Gianpaolo, we are so sorry that you've had to experience this. We are trying our best to improve our service and we know there have been a lot of flaws in our customer service. Your feedback helps us get better. We will use the feedback to make us better and to ensure this doesn’t happen again.
The shipping was 2 months
The shipping was 2 months, and I thought that they shipped from France, but no, they shipped from Dubai so I had to pay an extra tariff.. I was really skeptical about the material, but I am happy all In all.
29 de dezembro de 2020
Avaliação não solicitada
Resposta da Cedelar
Hello Sherry, we are so sorry that you've had to experience this. We are trying our best to improve our service and we know there have been a lot of flaws in our customer service. Your feedback helps us get better. We will use the feedback to make us better and to ensure this doesn’t happen again.
Reseller of cheap clothes
After waiting for 3 weeks I actually thought I was scammed for 300 euros.. luckily then I did got my package (unfortunately had to pay 70,- extra for taxes also). They are literally reselling AliExpress kind of clothes (one actually got a Shein label in it). Half of the clothes are not even that bad, but definitely not worth the money since the quality is not that good. At least I got something for the money I paid and didn’t lose my money completely..
29 de dezembro de 2020
Avaliação não solicitada
Resposta da Cedelar
Hello Fleur, we are so sorry that you've had to experience this. We are trying our best to improve our service and we know there have been a lot of flaws in our customer service. Your feedback helps us get better. We will use the feedback to make us better and to ensure this doesn’t happen again.
I just receive my order
I just receive my order, I am so happy !!! It’s exactly what I expect for, the quality is very good, they use great fabric.
I recommend this brand for sure !!!
Thankyou so much I will reorder again :D
28 de dezembro de 2020
Avaliação não solicitada
They sell items from Ali
They sell items from Ali. They haven't registration number. No refuse. And blocked me when I wrote in Instagram that they didn't restrict the rules!!!
26 de dezembro de 2020
Avaliação não solicitada
Resposta da Cedelar
Hello Anya, we are so sorry that you've had to experience this. We are trying our best to improve our service and we know there have been a lot of flaws in our customer service. Your feedback helps us get better. We will use the feedback to make us better and to ensure this doesn’t happen again.
Pour commencer
Pour commencer, les commentaires sont écrit par l’entreprise et ça se voit.
Ce sont des arnaqueurs, ce sont des produits de dropshipping achetés sur aliexpress. J’ai commandé 4 produits avec une livraison gratuite de max 14 jours, j’ai attendu plus d’1 mois et demi, j’ai payé 40€ de frais de livraison et le pire c’est que le colis n’est pas complet. Les produits puent le petrole dans toute la maison et ne ressemblent PAS DUTOUT à la description. Ils viennent de chine est ne sont même pas propres. L’emballage semblait sortir d’une poubelle et le pire, c’est qu’en essayant de contacter le service client, on me reponds qu’ils ne peuvent rien faire et que c’est de ma faute. PIRE ARNAQUES EVER, N’ACHETEZ JAMAIS CHEZ EUX
23 de dezembro de 2020
Avaliação não solicitada
Resposta da Cedelar
Hello Juliette, we are so sorry that you've had to experience this. We are trying our best to improve our service and we know there have been a lot of flaws in our customer service. Your feedback helps us get better. We will use the feedback to make us better and to ensure this doesn’t happen again.
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