Very friendly and helpful answering any questions I had .All the staff we met were very friendly knew their products overall a very nice and relaxed experience. Would recommend other people to the C... Ver mais
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Veja o que dizem as avaliações
My experience of arranging a funeral plan prior to death was a smooth, easy process thanks to the support provided by Hayley in your Lichfield office. There was no pressure to complete; I was able... Ver mais
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My sister & I booked & prepaid for a funeral plan in advance for our mother who is currently in residential home. The service we received was exemplary, friendly, professional & considerate. Would hi... Ver mais
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Got my son to sort out my funeral plan. As he had already done his with you I decided to use the same company. Easy to understand & set up in minutes. As i didn't receive confirmation we gave them a... Ver mais
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Detalhes da empresa
Escrito pela empresa
We’re Central Co-op Funeral Plans, part of the OurCoop family, and we’re authorised and regulated by the Financial Conduct Authority to sell a range of fully guaranteed prepaid funeral plans. OurCoop is the UK’s largest independent co-operative Society, with more than one million Members and 13,000 colleagues operating in communities nationwide. We’re here to help 24/7, 365 days a year.
Informações de contato
Queen Street, WS13 6QD, Lichfield, Reino Unido
- 01543 421378
- sales@funeralplanning.coop
- centralcoopfuneralplans.co.uk
4,9
Excelente
185 avaliações
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Peace of mind
There was no rush ,everything was explained in such a calming way, planning my funeral wasn't something I had expected to do but relieved that I had and CO-OP made a difficult day into a peace of mind .The staff are so welcoming and put you at ease as soon as you walked in.
21 de abril de 2026
Resposta da Central Co-op Funeral Plans
Thank you so much for sharing such a thoughtful review. It’s truly heartening to hear that the experience felt calm, unhurried and reassuring, especially at a moment you hadn’t expected to face. Knowing that everything was explained gently and clearly, and that the process brought you real peace of mind, means a great deal. Your kind words about the team being welcoming and putting you at ease the moment you walked in will mean so much to them. That sense of warmth and care is exactly what we hope every person feels when planning something so important.
Take care,
Central Co-op Funeral Plans
Got my son to sort out my funeral plan
Got my son to sort out my funeral plan. As he had already done his with you I decided to use the same company. Easy to understand & set up in minutes. As i didn't receive confirmation we gave them a call to discover we had made an error with my email address, quickly put right & confirmation received. Thank you
25 de abril de 2026
Resposta da Central Co-op Funeral Plans
Thank you so much for your review. It’s wonderful to hear that arranging your funeral plan felt easy to understand and quick to set up, especially with the reassurance of having already seen how smoothly things went for your son.
I’m really glad the team were able to help when the confirmation didn’t come through, and that the email error was spotted and resolved straight away so you had everything you needed. Knowing you felt supported and looked after throughout really does mean a lot. If you ever need anything else, we’re here for you.
Take care,
Central Co-op Funeral Plans
It took 3 to 4 phone calls to sort it…
It took 3 to 4 phone calls to sort it out all l had to do was tell someone what I wanted and pay at one point I all most gave up I must point out that the Maypole office are excellent it was the sales team at Cannock that were awful
8 de abril de 2026
Resposta da Central Co-op Funeral Plans
Thank you for taking the time to leave your review. We’re really glad to hear that the Maypole office were excellent, and it’s great to know their support made a positive difference for you. I’m sorry, though, that it took three to four phone calls to get everything sorted, and that your experience with the Cannock sales team wasn’t as smooth as it should have been. Arranging a funeral plan should feel straightforward, and it’s clear this created unnecessary frustration for you. Your feedback is important, and we’ll be following this up with the team to make sure we improve the experience for others. Thank you again for sharing both the positives and the areas where we need to do better. If there’s anything more you need, we’re here to help.
Take care,
Central Co-op Funeral Plans
Friendly knowledgeable approach
Friendly knowledgeable approach, anything is possible with no boundaries & very professional funeral. Special Thanks to Kaye in Churchdown who without her guidance I would have struggled with the organisation, Kaye made it very easy for which I will be always grateful at this sad time.
17 de abril de 2026
Resposta da Central Co-op Funeral Plans
Thank you so much for your review. We’re truly grateful to hear that you experienced such a friendly, knowledgeable and professional approach throughout your funeral planning. It means a great deal to know that nothing felt like too much trouble and that the process felt open, flexible and supportive for you. Your special thanks to Kaye in Churchdown are especially appreciated. The way you describe her guidance, making everything easier is exactly the kind of care we want every family to feel.
Take care,
Central Co-op Funeral Plans
Very pleased with service
16 de abril de 2026
Resposta da Central Co-op Funeral Plans
Thank you so much for your review. We’re really pleased to hear that you were very pleased with the service you received. Making the process clear, supportive and reassuring is incredibly important to us, so your feedback means a great deal.
Take care,
Central Co-op funeral plans
Was treated with courtesy and…
Was treated with courtesy and everything I needed was explained.
12 de maio de 2026
Resposta da Central Co-op Funeral Plans
Thank you so much for your review. We’re really pleased to hear that you were treated with courtesy and that everything you needed was clearly explained. It’s important to us that the process feels supportive and easy to understand, so your feedback means a great deal.
Take care,
Central Co-op Funeral Plans
An easy to do process for buying a plan…
An easy to do process for buying a plan online, the questions are straight forward & the information is what I needed to know. All done in a short time & set up quickly. Would recommend to anyone needing a funeral plan.
25 de abril de 2026
Resposta da Central Co-op Funeral Plans
Thank you so much for your review. We’re really pleased to hear that you found the online process easy, straightforward and quick to set up, and that the information provided gave you everything you needed. It’s wonderful to know you’d recommend our plans to others, that means a great deal to us.
Take care,
Central Co-op Funeral Plans
Friendly and knowledgeable young man
Friendly and knowledgeable young man. Hard of hearing and he spoke clearly and loud enough to hest
22 de abril de 2026
Resposta da Central Co-op Funeral Plans
Thank you so much for your review. We’re really pleased to hear that you found our colleague both friendly and knowledgeable, and that he took the time to speak clearly and at a volume that worked well for you. It’s wonderful to know he helped make the experience comfortable and easy to follow.
Take care,
Central Co-op Funeral Plans
After shopping around these plans are…
After shopping around these plans are the best on the market
23 de abril de 2026
Resposta da Central Co-op Funeral Plans
Thank you so much for yourreview. We’re really pleased to hear that, after looking around, you felt our plans were the best on the market. It means a great deal to know you found the right option with us, and I’ll make sure your feedback is shared with the team.
Take care,
Central Co-op Funeral Plans
Resposta da Central Co-op Funeral Plans
Thank you so much for your review. We’re really pleased to hear that you were happy with both the prices and the service you received. It means a great deal to know the team were able to support you well during the planning process.If there’s ever anything more you need, we’re here for you.
Take care,
Central Co-op Funeral Planning
I had to arrange a funeral for my freind
I had to arrange a funeral for my friend as he has a terminal illness ,I delt with a lady called Sam lee she was great and gave me everything I needed. And all paper work came within a day or so.
The hole experience having to sort the funeral for my friend with Sam was made without any worries at all.
Thankyou sam
15 de abril de 2026
Resposta da Central Co-op Funeral Plans
Thank you so much for your thoughtful review. We’re really glad to hear that Sam was able to support you during such a difficult time. Arranging a funeral for a friend who is terminally ill is incredibly hard, and knowing that she made the process easier and worry free means a great deal to us.
Take care,
Central Co-op Funeral Planning
Resposta da Central Co-op Funeral Plans
Thank you so much for your lovely review. We’re really pleased to hear you found the team very helpful, pleasant and polite. Your kind words mean a great deal, and I’ll make sure they’re shared with everyone involved. If there’s ever anything more you need, we’re always here to support you.
Take care,
Central Co-op Funeral Plans
Totally listen to what I wanted and how…
Totally listen to what I wanted and how I wanted it and to me that meant alot, in this day of telling the customer what they need, it was like a breath of fresh air to have what I wanted was great.
5 de maio de 2026
Resposta da Central Co-op Funeral Plans
Thank you so much for your thoughtful review. It means a great deal to hear that you felt truly listened to throughout the planning process. Making sure everything is shaped around what you want and how you want it is incredibly important to us, so knowing this made such a difference to you is really appreciated. In a time when it can often feel like people are told what they “should” do, we’re glad we could offer an experience that felt personal, respectful and right for you. If there’s ever anything more you need, we’re always here to support you.
Take care,
Central Co-op Funeral Plans
Resposta da Central Co-op Funeral Plans
Thank you for your review. We’re really pleased to hear you received great service, and we appreciate you taking the time to share your feedback.
Take care,
Central Co-op Funeral Plans
Fantastic service
The funeral planner was very patient and explained the process fully to make sure we got the exact day our parents wanted.
10 de abril de 2026
Resposta da Central Co-op Funeral Plans
Thank you for your thoughtful review. We’re so pleased to hear that your funeral planner was patient and took the time to explain everything clearly, ensuring you were able to choose the exact day your parents wanted. It means a great deal to know you felt fully supported throughout the process. Thank you for sharing your experience.
Take care,
Central Co-op Funeral Plans
Staff were welcoming and friendly
Staff were welcoming and friendly, presenting all required information clearly in a professional but also relaxing manner, both at my initial meeting on 19/2/2026 and further meeting, both at Oakham, when my plan was set up.
Any contact by telephone was also dealt with efficiently.
2 de abril de 2026
Resposta da Central Co-op Funeral Plans
Thank you for your review. We’re so pleased to hear that you found our team at Oakham welcoming, friendly and professional. It’s wonderful to know that the information was presented clearly and in a way that helped you feel relaxed during both of your meetings. We’re also glad your telephone contacts were handled efficiently, consistency of care is really important to us, so your feedback means a great deal. Thank you for taking the time to share your experience and for choosing us to set up your plan.
Take care,
Central Co-op Funeral Plans
Lovely staff
Lovely staff, explained everything really well, very happy with the choice would recommend to anyone
2 de abril de 2026
Resposta da Central Co-op Funeral Plans
Thank you for your lovely review. We’re so pleased to hear that you found our staff welcoming and that everything was explained clearly. It’s wonderful to know you’re happy with your choice, and we truly appreciate your recommendation. Thank you for taking the time to share your feedback.
Take care,
Central Co-op Funeral Plans
The planner she was very professional
The young funeral planner girl forget her name but she had just took on the patch and was very thorough
1 de abril de 2026
Resposta da Central Co-op Funeral Plans
Thank you for your review. We’re so pleased to hear that you had such a positive experience with our funeral planner. Even though you can’t recall her name, it’s wonderful to know she had just taken on the patch and was still able to support you thoroughly and with great care. We really appreciate you taking the time to share your feedback.
Take care,
Central Co-op Funeral Plans
Very good customer service
Very clear information given and very straightforward thank you
1 de abril de 2026
Resposta da Central Co-op Funeral Plans
Thank you for your review. We’re so pleased to hear that you found the information clear and the whole process straightforward. We’re grateful you took the time to share your experience, and we’re glad we could support you with your funeral planning.
Take care,
Central Co-op Funeral Plans
Emily Braisher was very friendly and…
Emily Braisher was very friendly and professional in explaining and setting up our plans. A pleasure to do business with her.
19 de março de 2026
Resposta da Central Co-op Funeral Plans
Thank you for your lovely review. We’re so pleased to hear that Emily was both friendly and professional while helping you set up your plans. It’s wonderful to know the experience felt clear and straightforward, and that it was a pleasure doing business together. We really appreciate you taking the time to share your feedback.
Take care,
Central Co-op Funeral Plans
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