WE ABSOLUTELY LOVE THESE CHAIRS! The quality and design is amazing, just as stated, and the shipping time was impressive also. I will definitely be ordering more from Chairus!!
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Veja o que dizem as avaliações
Great chair, but all the boxes arrived damaged, and one seat was cracked. I purchased additional insurance, so I hope the issue can be resolved. Will report back.
Love Love Love the modern swivel chair I ordered. Outstanding customer service. The chair was exactly as pictured and very easy to put together. Will buy from this company again.
The styles of seating are very good, and the prices are fair. Construction quality is very good, although three of my four dining chairs did develop small cracks in the lower wood frame because of im... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre CHAIRUS
Escrito pela empresa
CHAIRUS: Chairs "R" Us
CHAIRUS started in 2014 with a simple yet powerful idea—to offer a dedicated space where customers can find the perfect chair for every need. Dining chairs, counter & bar stools, sofa, benches, accent chairs and more.
Official Notice from chairus.com
Chairus is an independent brand operating exclusively through our official website www.chairus.com . We currently only sell and ship within the United States.
Shop Here:
Our Promise
Free Shipping & 30-day Return
All CHAIRUS orders include free shipping. Orders are shipped from our U.S. warehouse within 2 business days. We offer a 30-day return and exchange policy (excluding clearance items and gift cards).
Informações de contato
Estados Unidos
- +1 (833) 574-6888
- care@chairus.com
- chairus.com
Spring Sale
4,4
Excelente
289 avaliações
Respondeu a 97% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
The bar stools are very nice
The bar stools are very nice. They are attractive, sturdy and stylish.
2 de maio de 2026
Resposta da CHAIRUS
Hello Marla,
Thank you for your lovely review!
We are delighted to know you love these bar stools and find them attractive, sturdy and stylish.
Hope you enjoy them all the time, and we look forward to serving you again soon.
Warmest regards,
Chairus Team
We love our chairs
We love our chairs. They are very sturdy & were very easy to assemble. We loved how the legs were stored inside the chair.
2 de maio de 2026
Resposta da CHAIRUS
Hello Linda,
Thank you for your wonderful review!
We’re absolutely thrilled to hear you love the chairs. It makes us happy to know they are sturdy, easy to assemble, and that you appreciate the thoughtful design of storing the legs inside the chair.
Hope you enjoy your chairs for years to come, and we look forward to serving you again!
Warmest regards,
Chairus Team
Resposta da CHAIRUS
Hello,
Thank you so much for your nice feedback!
We truly appreciate your recognition of our product quality and fast delivery.
Hope you enjoy your new chairs and we look forward to serving you again!
Warmest regards,
Chairus Team
Great chairs… very easy to put…
Great chairs… very easy to put together. Also great customer service!!!
25 de abril de 2026
Resposta da CHAIRUS
Hello Lnd,
Thank you for your fantastic review!
We’re so glad to hear the chairs were incredibly easy to assemble, and we truly appreciate your kind words about our customer service.
Hope you enjoy your new chairs, and we look forward to serving you again soon!
Warmest regards,
Chairus Team
Amazing quality.
2 de maio de 2026
Resposta da CHAIRUS
Hello Mark,
Thank you for your lovely feedback!
We’re incredibly glad that you are satisfied with the premium quality of our chairs.
Hope you enjoy them and we look forward to serving you again!
Warmest regards,
Chairus Team
Very responsive customer service
Very responsive customer service. They immediately helped resolved two manufacture defects. Very happy with the communication. I’d order again.
30 de abril de 2026
Resposta da CHAIRUS
Hello Nancy,
Thank you so much for your wonderful compliment!
We’re thrilled to hear our customer service team responded promptly and effectively resolved the two manufacturing defects for you. It means a lot to us that you are satisfied with our communication and overall service.
We truly appreciate your trust and support, and we would be honored to serve you again in the future!
Warmest regards,
Chairus Team
The styles of seating are very good
The styles of seating are very good, and the prices are fair. Construction quality is very good, although three of my four dining chairs did develop small cracks in the lower wood frame because of improperly sized dowels or imprecise-sized pre-drilled holes upon proper assembly. The furniture was well-packed, but there was a lot of packaging waste after assembling 8 chairs. I had a whole truckload of cardboard, styrofoam (the annoying and shedding kind), and plastic wrapping to take the dump and recycling center.
30 de abril de 2026
Resposta da CHAIRUS
Hello Nick,
Thank you for your detailed and valuable review.
We’re delighted that you’re satisfied with the style, reasonable price and overall construction quality of the dining chairs. We will forward this issue to our product and quality team for immediate optimization to improve production precision of accessories and reserved holes.
As furniture is vulnerable to collision and damage during transportation, we use thickened packaging materials to fully protect the products in transit. We totally understand your trouble with disposing of large amounts of packaging waste such as cardboard, styrofoam and plastic wraps. We will also keep optimizing our packaging design to cut down redundant materials and adopt more eco-friendly solutions later on.
Thank you again for your honest feedback and support. We wish you a nice using experience and we will keep improving our products and service.
Warmest regards,
Chairus Team
Great quality and fast shipping
29 de abril de 2026
Resposta da CHAIRUS
Hello Krisi,
Thank you so much for your kind review!
We really appreciate your recognition of our product quality and fast shipping service.Hope you enjoy your purchase and we look forward to serving you again soon!
Warmest regards,
Chairus Team
Great quality chairs
29 de abril de 2026
Resposta da CHAIRUS
Hello Steven,
Thank you for your lovely review! We’re so happy you’re satisfied with the great quality of our chairs.
Warmest regards,
Chairus Team
Item was as listed and timely received.
28 de abril de 2026
Resposta da CHAIRUS
Hello Daniel,
Thank you for your kind feedback!
We’re glad the item matched the description and arrived on time.
Hope you enjoy your new chairs!😊
Warmest regards,
Chairus Team
I love these bar chairs!
I love these bar chairs! Great product. Quick delivery. Easy to assemble. Fabulous look.
27 de abril de 2026
Resposta da CHAIRUS
Hello Laurel,
Thank you so much for your wonderful review!
We’re delighted to hear you love our bar chairs. It’s great to know they feature quick delivery, easy assembly and a fabulous look.
Hope you enjoy them for a long time!
Warmest regards,
Chairus Team
Terrible customer service
Terrible customer service. I will never do business with this company again and have shared my experience with personal friends and family.
Reply: and your failure to acknowledge that I selected the green chairs to my cart, and was then given a pop up message that the color I selected was out of stock, even though it showed in stock, then the system automatically changing my selection to black is why I will never do business with this company again.
And your offer to tell me to keep the chairs for 10% refund is a joke. Your counter with 15% refund is a joke. And lastly your offer to ship back unassembled chairs in its original packaging and pay over $50 in shipping is also a joke.
I’m in the middle of furnishing a home and was willing to spend a lot more money on future purchases and you waisted a new customer with an offer of $24-30 refund or $50 to ship back.
Don't reply to me again about frustrations, because your customer service team isn’t concerned about making this right.
25 de abril de 2026
Resposta da CHAIRUS
Hello Alexis,
We sincerely apologize for not delivering a pleasant shopping experience.
Please allow us to clarify that we always arrange shipments strictly in accordance with customers' original order information. To prevent order errors, we will send an order confirmation email promptly after you place an order for your verification.
We truly regret that we failed to gain your recognition, and we respect your feelings and feedback very much.
Warmest regards,
Chairus Team
Misleading for stability and sturdiness
The chairs are nice, although the screws and holes didn’t match up correctly where the chairs wobble and when sitting you can’t really move to the sides or the chair will tip over being dangerous for little children. Heavier set adults can possibly break the back legs. Do not recommend for heavier set individuals or little children.
27 de abril de 2026
Resposta da CHAIRUS
Hello Joshua,
We are truly sorry for giving you such an unsatisfactory experience.
Could you please send photos of the misaligned screw holes to our service email: care@chairus.com? This will help us better assist you.
Meanwhile, we recommend you first fasten all screws loosely to around 60% tightness, then fully tighten them after all the holes are perfectly aligned.
Please feel free to contact our support team if you need further help.
Warmest regards,
Chairus Team
Fast delivery from day ordered
Fast delivery from day ordered. Chairs lived up to expectations from pictures and description and look great in kitchen. Picture directions could use some written instruction especially on orientation of pieces. Might have shortened construction time.
25 de abril de 2026
Resposta da CHAIRUS
Hello Kathy,
Thank you so much for your honest and thoughtful review!
We’re thrilled to hear your order was delivered quickly, and the chairs perfectly match the online pictures and description, looking wonderful in your kitchen.
We truly appreciate your valuable feedback regarding the assembly instructions. We will forward your suggestion to our product team to optimize the assembly manual in the future.
Hope you enjoy your new chairs!
Warmest regards,
Chairus Team
Love my new chair
Love my new chair! It’s even bigger and better quality than I expected!
25 de abril de 2026
Resposta da CHAIRUS
Hello Jennifer,
Thank you so much for your lovely feedback!
We’re overjoyed to hear your new chair is even larger and of better quality than you expected.It means a lot to us that you love it, and we hope you enjoy it for a long time to come!
Warmest regards,
Chairus Team
Reeturning process is no good
Reeturning process is no good, they charge to return anything and make it so complicated totally not worth it the stress, better to buy else where the makes buying and returning process stress free.
2 de abril de 2026
Resposta da CHAIRUS
Hello Hilda,
We sincerely apologize for the unpleasant experience and any inconvenience our return process has caused you.
Please kindly note our official return policy: We shall bear all return costs for returns resulting from product quality issues. For non-quality-related returns, relevant return expenses will be the customer’s responsibility. Once you provide valid photos or proof of the product condition, we will promptly arrange your return procedure for you.
Your valuable feedback is highly appreciated, and we will keep optimizing our service process to deliver a better shopping experience for all customers.
Warmest regards,
Chairus Team
Elegant counter stools
Fast shipping
Great quality
Sleek deign and also comfortable
7 de abril de 2026
Resposta da CHAIRUS
Hello Suzanne,
Thank you for your wonderful review!
We’re thrilled you love our elegant counter stools with sleek design, great quality and comfortable seating.
Fast delivery is always our priority, hope you enjoy them!
Warmest regards,
Chairus Team
Quite disappointed at how quick the…
Quite disappointed at how quick the chairs scratch on the arm. We just put together and they already have a scratch on them that took the finish off. Do you have a color pen for them?
4 de abril de 2026
Resposta da CHAIRUS
Hello Katrina,
We are truly sorry for this unpleasant experience. We’re disappointed to hear the armrests of the chairs got scratched easily after assembly.
Unfortunately, we do not sell matching touch-up color pens separately. We suggest you purchase a suitable repair touch-up pen from local stores or online shopping platforms.
Please feel free to contact our support team if you need further help.
Warmest regards,
Chairus Team
Great BarStools
Product came quickly and was very easy to put together. The quality is solid and we just love the barstools. I will definitely order from this company again.
5 de abril de 2026
Resposta da CHAIRUS
Hello,
Thank you so much for your lovely review!
We’re glad your barstools arrived quickly, were easy to assemble, and feature solid quality.
It means a lot that you love them, and we truly appreciate your support.
We can’t wait to serve you again soon!
Warmest regards,
Chairus Team
Resposta da CHAIRUS
Hello Corey,
Thank you so much!
We really appreciate your kind words about our great service and fast shipping.
Hope you love your new chairs!
Warmest regards,
Chairus Team
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