Chargepoint EV Avaliações 

Excellent service - thanks Connor

UPDATE

Having received an immediate response from Chargepoint when leaving a review here on Trustpilot, I thought that at least this saga would be soon brought to an end. I cancelled my order with them on the 7th December and having received no response or acknowledgement by the 15th, it fell to me again to contact them on the 15th.

Having phoned to speak with the individual who has been 'dealing' with my issue, and whom I had originally emailed cancelling the order, was told she was not available but they would get her to call me back. A short time later I received a one line email from her, telling me she doesn't deal with cancellations and to email accounts. I did this straight away but as of today there has still been no acknowledgement or progress on my refund, nearly 2 weeks after I initiated it.

Let's see what happens next on this saga as at the moment my options are Trading Standards and Small Claims!!

If I could’ve given a zero score I would have done. Went with ChargepointEV at the beginning of November as they assured me they could instal my charger within a week. When I had heard nothing from them, I tried to contact the install team, to find out what was happening. They were not able to be contacted. Left messages and still no communication from them.

Eventually received an email telling me install scheduled for 1st December. Come the day, no surprise that there was no show and no contact. Again had to contact them to find out what was happening, to be told install would be 8th December but the install team would call me straight back to confirm and give a time. Come today, after again no one contacting me, phoned to be told ‘yes all set for the 8th’.

After a month, although frustrated, at least I was finally getting it sorted. However, I celebrated too soon. After receiving an email confirming install on the 8th, I received a call an hour later to say it was cancelled as the installer had rejected the jobs.

Asked to speak to someone who could resolve this complaint to be told by the person I was speaking to, that they were the senior most person in installs and, if I wrote to complain, it would come to them, and there was nothing they could do. Asked for the email address of the director to complain but they would not give me this. Was told that they do not normally do installs in Scotland, but couldn’t then explain why they advertise that they can and took my order in the first place.

After a month of waiting, during which time they have had my money as they take payment up front, I have lost patience with this company and have cancelled.

If you are looking for a company with good customer service, good communication and who can install your charger, avoid these charlatans

Puntuality, communication, professionalism, tidiness helpfulness ( all at high standard)

The installation was very quick and the installer was very friendly and explained everything to me. Very helpful

Installer Rob was great.Everything done as expected and more

Spot on. Everything done as expected and more

Installer (Kevin) was great, friendly knowledgeable and polite, pleasure to deal with. Would recommend to anyone

His a very good guy answear for all question and good helpers.

Installer (Rob) very pleasant and knowledgable.
Chargepoint also good to deal with as a company and good with comms and updates.

Came as planned very friendly good service

Connor came over to fit our charging point. He was very efficient and polite, and he communicated everything he was doing to me. He went through everything with me before he left and double checked everything he had done ! Really great service ☺️

Easy to order and the quality of installation by Rob was excellent. So far so good. Highly recommend.

Perfect, everything explained and the task carried out efficiently.

Great experience with ChargePoint EV. Regular contact from the office, fitter was super helpful and polite explaining everything that would happen and how the system and app works as well. Thankyou!

I paid a deposit on October 31st and cancelled the same day. Almost a month later I am still waiting for my refund. They told me it would be 5 to 7 days. They are not responding to my emails or to my Facebook message. Very disappointing.

Horrendous experience!! PLEASE GO ELSEWHERE.
I’m sure an arrogant and rude response will be given to my review.
This is the only negative review I have ever given.
Fairly smooth process until something goes wrong, which it did. The installer didn’t have the correct equipment, rushed the job and damaged my property. He was intimidating, rude and manipulative.
After complaining on the day to charge point EV I didn’t hear anything back until an invoice was sent out to me a month later.
They just about acknowledged the complaint after I emailed them a second complaint. No apology just excuses for the damage caused and unprofessional behaviour.
Then threatened legal action if I didn’t pay the invoice even though the job wasn’t completed and damage was caused which they refuse to rectify in any meaningful, fair way. They offered a very small reduction in price which is just insult to injury and laughable.
The invoice has now been paid reluctantly. My rights as a consumer don’t seem to matter to this company. This has caused a great deal of stress.
I have reported them to trading standards and I will be further reporting them to EVCC.

So Happy with the installation done by Connor from Charge Point ev, Overall nice experience. Thanks

Absolutely shocking service, when things don't go right, you're on your own. Cancelled an ev charger order. Got charged a £30 fee for cancellation. The cancellation was beyond my control as vehicle order was cancelled due to an administration error. Ive no issue.with this either.
Written several emails, called several times to get a refund, despite promises of refund, 3 weeks later after several more calls, emails I finally get a refund.

The refund was so late which incurred a credit card balance charge of a further £40.
Chased again for an explanation on the 17th Nov 2025 and no response.
Emailed again this morning to get a response before I write a review and a credit card dispute to hope that the company would help.
Unfortunately I had 2 anonymous emails today stating that management of my finances.is my issue and there is 'no legal obligation to refund anyone within any specified time'.
Despite getting an assurance 3 weeks earlier, that a refund was processed.
The email and communication i have received has been very curt and dismissive and condescending about management of personal finances.

Do not use this company. I have also asked another colleague who was going to install a car charger, to not use this company for anything because they are not there to help their customers, just so long as they receive your money they don't care about service or admit to any poor service because 'its not a legal obligation' if you incur costs based on their poor service, or when things go wrong. Customer service is not a legal obligation for anyone but good companies dont need legal obligations to help customers. A charger installation is not cheap when you deal with large sums of money and you need a refund. Good luck getting one back in time.

Edit to response.
Firstly the charger was NOT cancelled on the day. It was cancelled a week and half before.
Also I posted the negative review due to giving you a chance to help resolve it BEFORE posting anything. Unfortunately the tone and patronising of the response and a 'case closed' email has left me with little choice of submitting how I feely issue was dealt with. The whole point of this site. So being concerned about this review is not required.

If your defensive responses are now so quick, if I'd received this level of response from when I had the issue, there would not be an issue to respond to.
Your response sums up my experience today.

Connor was great, friendly and efficent.