Mike was really friendly and helpful when he called from CHEC and couldn't fault the service he gave. When I needed to call them another time it was quite hard to get through, then after waiting their... Ver mais
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Veja o que dizem as avaliações
I would just like to say what a first class service Chec in Preston bring to there patients. I have had updated phone calls of a lady by the name of Rebecca Wilson. As I have other appointments due t... Ver mais
To begin with I had been given a phone appointment and then it was cancelled . Mike , a man who works for your company - totally turned my experience from negative to positive. He located me appoi... Ver mais
My experience was superb. I spoke to Nicola on all occasions. Nicola was so professional, she followed up all our conversations with a return call and not once let me down. I can’t thank her enough sh... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
CHEC is a trusted and leading provider of high quality, efficient, community based healthcare services, delivered in close partnership with the NHS. With a growing network of over 30 hospitals and 90 community-based clinics across England, CHEC is dedicated to making vital specialist services - including ophthalmology, gastroenterology, dermatology, and ENT, more accessible and convenient for patients closer to home. CHEC's patient-first approach means individuals benefit from shorter waiting times, greater flexibility in appointment scheduling, and the freedom to choose a location that best suits their needs. On average, our referral-to-treatment time is less than four weeks, significantly improving access to timely and effective care. At CHEC, we are proud to support the NHS in alleviating system pressures while maintaining the highest standards of clinical excellence and patient satisfaction. Hospitals are equipped with state-of-the-art technology and staffed by experienced professionals who are committed to delivering compassionate, personalised care at every stage of the patient journey.
Informações de contato
1-6 Star Building, Broughton Business Park, Olivers Place, Fulwood, Preston, PR2 9WT, PR2 9WT, Preston, Reino Unido
- 03442644160
- customerservices@chec.uk
- chec.uk
4,6
Excelente
734 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 50% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Very efficient and polite!
13 de outubro de 2026
Avaliação não solicitada
Your employee (Robin) phoned me back…
Your employee (Robin) phoned me back very quickly, was polite and helpful and offered to send me an email confirming my appt and details of the procedure (YAG). I had not received this after booking my appt.
A very pleasant young lady. Thank you.
13 de outubro de 2026
Avaliação não solicitada
Resposta da CHEC
We're so pleased to hear about your positive experience with Robin. It’s wonderful to know that she was quick to return your call, helpful in confirming your appointment details, and took the time to offer further information about your YAG procedure. Thank you for your lovely feedback. We'll ensure your kind words are shared with Robin and the wider team.
Angela was excellent in helping us.
Angela was very nice friendly very helpful and didn't rush me and was able to understand all the conversation . Both husband and myself was very impressed with her and not rushed in the conversation and grateful for her help thanks Angela 👍
13 de outubro de 2026
Avaliação não solicitada
Resposta da CHEC
Thank you for your wonderful feedback. We're delighted to hear that Angela was friendly, patient, and took the time to fully understand your needs without making you feel rushed. It's especially lovely to hear that both you and your husband were impressed with the service she provided. We will be sure to pass your kind comments on to Angela, who will be thrilled to receive such positive feedback.
I spoke to Angela Turner & she was…
I spoke to Angela Turner & she was extremely helpful & professional.
Angela sent me my letter by email & managed to book me 2 appointments one after the other at my preferred location.
I haven’t been able to access the patient portal for months & have reported this several times, I’m hopeful that this time it will be sorted.
13 de outubro de 2026
Avaliação não solicitada
Resposta da CHEC
Thank you for taking the time to leave such positive feedback. We're delighted to hear that Angela provided a professional and helpful service, and that she was able to email your letter and arrange two appointments consecutively at your preferred location. We'll be sure to share your kind comments with her.
We also appreciate you highlighting the difficulties you've experienced accessing the patient portal. We're sorry for the inconvenience this has caused and hope that the issue is resolved for you as quickly as possible. Thank you again for your feedback and for choosing CHEC
Dealt with Amanda Whittle who was very…
Dealt with Amanda Whittle who was very good and gave all the information needed. Booked appointment with no hassle of waiting on phone line, fab service
6 de outubro de 2026
Avaliação não solicitada
Resposta da CHEC
We're so pleased to hear about your positive experience with Amanda Whittle. Providing clear information and making it easy for patients to book appointments is something we strive for, so it's wonderful to know Amanda delivered this for you. Thank you for taking the time to share your feedback, and we'll ensure your kind words are shared with her
Outstanding results and exceptional, reassuring care!
I have had a fantastic experience with CHEC. The doctors are truly exceptional. Although I experienced some side effects following both of my cataract surgeries, the follow-up care was excellent. The team answered all of my questions thoroughly, explaining everything in a way that was easy to understand. I left every single appointment feeling completely confident. I especially appreciated that no one minded when I pulled out my long list of questions at each visit!
As they were operating on my eyes, I actually checked their practices against NICE guidelines. Not only was their care completely on par, but the booklet they provide even includes the recommended NICE guidelines, which gave me immense peace of mind. Their patient portal is also great, making it incredibly easy to view and download appointments, patient letters, and GP correspondence.
The results of the operation are outstanding. What I thought were magnolia-painted bathroom walls are actually pure white! The clarity is amazing. Thank you, CHEC, for giving me clear vision, and thank you to every doctor I saw and other individual staff members. I only wish I could remember all of your names to thank you individually!
The dates of experience start from April 21st 2026 for my first appointment to the present
Thank you Wendy Powell Chec Patient coordinator
21 de abril de 2026
Avaliação não solicitada
Resposta da CHEC
Thank you for taking the time to share such a detailed and wonderful review of your experience with CHEC. We are delighted to hear that the care you received throughout your cataract treatment journey was of such a high standard and that our clinical teams took the time to answer your questions thoroughly and ensure you felt informed and confident at every stage.
It's particularly pleasing to hear that the follow-up care and patient portal helped provide reassurance and support throughout your treatment. We understand how important it is for patients to feel empowered and fully informed, and we're glad our teams were able to meet those expectations.
Most importantly, we're thrilled to hear about the excellent outcome of your surgery and the difference it has made to your vision. Your comment about discovering your walls were actually white certainly brought a smile to our faces! Thank you for your kind words and for placing your trust in CHEC. We will ensure your feedback is shared with our teams.
Tayyibah arranged my appointment…
Tayyibah arranged my appointment efficiently
12 de outubro de 2026
Avaliação não solicitada
Excellent so far
Was referred to CHEC by my optician and so far they have been excellent. Appointments were made very quickly and efficiently by Lauren who was very friendly and informative about what to expect from the different visits to reassure me. Hopefully the rest of the people I meet at CHEC will come up to the standard set by Lauren.
12 de outubro de 2026
Avaliação não solicitada
Resposta da CHEC
We're so pleased to hear that your journey with CHEC has got off to such a positive start. Thank you for taking the time to recognise Lauren's friendly, informative, and reassuring approach. We understand that attending appointments can sometimes feel daunting, so it's wonderful to know that she helped put you at ease and ensured everything was arranged smoothly.
Your kind words mean a great deal to us, and we'll make sure Lauren receives your feedback. Thank you for choosing CHEC, and we look forward to supporting you at your upcoming appointments.
I had terrible trouble with the Portal…
I had terrible trouble with the Portal it just wasn't complying. I needed to speak to someone human.I was so lucky that Angela Turner answered my queries and immediately solved my issues in a friendly and understanding way. Problems solved with kind professionalism.
12 de outubro de 2026
Avaliação não solicitada
Resposta da CHEC
Thank you for taking the time to share your experience. We're sorry to hear that you encountered difficulties using the patient portal, but we're delighted that Angela Turner was able to step in and resolve the issues quickly for you. Providing friendly, understanding, and professional support is exactly the standard we strive for, and we're pleased that Angela was able to turn a frustrating situation into a positive one. We'll be sure to pass your kind comments on to her.
Live chat with Hayley
Hayley answered quickly and was polite and courteous, plus she managed to speedily understand the issue and resolve it in a practical way. It helped to relieve a slightly stressful query. Thank you.
12 de outubro de 2026
Avaliação não solicitada
Resposta da CHEC
Thank you for your kind feedback. We're delighted to hear that Hayley was able to assist you so quickly and provide a polite, courteous service. It's wonderful to know that she understood your query, resolved it efficiently, and helped ease what had been a stressful situation. We'll be sure to share your lovely comments with Hayley and the wider team.
Dianne Johnston - An absolute star!
I have spoken to Dianne Johnston on several occasions and I cannot recommend her highly enough. She is kind and understanding, a good listener and has an excellent telephone manner that puts you at ease. She has helped me enormously with my appointments giving me peace of mind at a very stressful time. She is a credit to her profession. With so many awful experiences trying to make phone appointments in the past, it’s a huge relief to know there are still people out there willing to listen and help you.
8 de outubro de 2026
Avaliação não solicitada
Resposta da CHEC
Thank you for taking the time to leave such heartfelt feedback. We are delighted to hear about the exceptional support you received from Dianne Johnston. Her kindness, patience, and ability to listen and understand our patients' needs are qualities we greatly value, and we're so pleased that she was able to provide reassurance and peace of mind during a stressful time.
Your comments about Dianne being a credit to her profession mean a great deal to us. We will ensure your wonderful feedback is shared with her and her manager. Thank you for choosing CHEC and for recognising the difference that compassionate care can make.
Great service
Went above & beyond to align a couple of family appointments so we could attend together. Thank you.
9 de outubro de 2026
Avaliação não solicitada
Resposta da CHEC
Thank you for your kind feedback. We're delighted to hear that our team was able to help coordinate your family appointments so that you could attend together. We understand how important convenience and support can be when attending appointments, and we're pleased we could assist. Thank you for taking the time to share your experience with us.
Chat service works
I was able to explain my problem and resolve with it easily with assistance from Saudah Atcha.
The telephone was going unanswered and had been trying to call since beginning month so was sceptical of the chat but was proved wrong.
9 de outubro de 2026
Avaliação não solicitada
Resposta da CHEC
Thank you for sharing your feedback. We're delighted to hear that Saudah Atcha was able to help you resolve your issue quickly and easily through our chat service. Providing accessible and efficient support is important to us, and we're pleased that Saudah was able to turn your experience into a positive one.
We also appreciate your comments regarding the difficulty you experienced getting through by telephone. We understand how frustrating this can be, and we're glad that our chat service was able to provide the assistance you needed. Thank you for taking the time to share your experience with us
Started of poor, finished good.
My initial experience at booking my Cataract removal appointment was poor. I rang the number for booking surgery 0344 264 4160. The message advice given was to logon to a link sent on a WhatsApp message where I would be able to make an appointment on the CHEC portal. I logged onto the link and created a profile but there was nothing to indicate I could make an appointment for surgery. I tried this several times without success. I again rang 0344 264 4160 and this time decided to wait for a reply. I waited for several minutes before I was offered the option for a call back which I accepted. At this point I was very frustrated with the service provided. However the call changed everything. I was dealt with by Tayyibah who was friendly, efficient and professional. She explained everything clearly and we managed to agree on an appointment date time and venue.
9 de outubro de 2026
Avaliação não solicitada
Resposta da CHEC
Thank you for taking the time to share your experience with us. We're sorry to hear about the difficulties and frustration you encountered when trying to book your cataract surgery appointment through the portal and telephone service.
That said, we're delighted to hear that Tayyibah was able to turn your experience around. Providing clear, friendly, and professional support is something we strive for, and it's wonderful to know that she took the time to explain everything thoroughly and help arrange an appointment that suited your needs. We will be sure to pass your kind feedback on to Tayyibah and her manager. Thank you for choosing CHEC, and we wish you all the best with your upcoming treatment.
Professional and to the point
Professional and to the point! Purpose of the call clearly stated and new appointment made with clarity. Thank you CHEC.
12 de agosto de 2026
Avaliação não solicitada
Resposta da CHEC
We're so pleased to hear that your experience was a positive one. Clear communication and efficient service are incredibly important to us, and we're delighted that your appointment was arranged with ease and clarity. Thank you for taking the time to share your feedback, and we look forward to supporting you throughout your journey with CHEC.
5 star service
What an amazing experience. After sending an email, late last night, today i received a call from a wonderfull lady Wendy with regards to my mothers recent visit to CHEC.
After a quick discussion, Wendy booked my mum in for an eye test that same afternoon, and also brought her follow up apointment with the eye specialist to the following day. It could not get any better than that. Thank you Wendy, and everyone else involved.
8 de outubro de 2026
Avaliação não solicitada
Resposta da CHEC
Thank you for taking the time to share such wonderful feedback. We are delighted to hear about your positive experience and the support Wendy provided following your email. It's fantastic to know that she was able to arrange an eye test for your mother on the same day and bring her follow-up appointment forward, helping to ensure she received prompt care and attention.
We'll be sure to pass your kind comments on to Wendy and the wider team. Thank you for recognising their efforts, and we wish your mother all the very best with her ongoing care.
Getting through - nightmare
Far, far too long to answer phone, also too long from reception to person dealing with problems. BuT FROM THEN ON 5STAR - EXCELLENT
8 de outubro de 2026
Avaliação não solicitada
Resposta da CHEC
We appreciate your honest feedback and are sorry that you experienced delays reaching the appropriate team. We understand that waiting can be frustrating, which is why we offer a callback option to allow patients to retain their place in the queue without remaining on hold.
That said, we're thrilled to hear that the support you received afterwards was worthy of a 5-star rating. Thank you for recognising the efforts of our team, and we're delighted that we were able to provide an excellent service once we connected with you
Appointment booking difficulty
Attempting to make an appointment was frustrating due to online option not working for my case and telephoning just ended in an endless queue to speak to a human. Fortunately the situation was rescued by the online chat option where Amanda Whittle quickly made the necessary booking for me. CHEC is a very good community service option and deserves all necessary support.
8 de outubro de 2026
Avaliação não solicitada
Resposta da CHEC
Thank you for taking the time to share your feedback. We're sorry to hear that you experienced difficulties using the online booking option and found it challenging to get through by telephone. We understand how frustrating this can be. For patients who are unable to remain on hold, we do offer a callback service to help make contacting us more convenient.
We're delighted, however, that Amanda Whittle was able to quickly assist you through our online chat service and arrange the booking you needed. Thank you for your kind words about CHEC and for recognising Amanda's support. We will be sure to pass your feedback on to her.
Excellent Service
Mike was kind, friendly, and professional. He solved my problem and also helped with new appointments. Excellent service.
7 de outubro de 2026
Avaliação não solicitada
Resposta da CHEC
Thank you for your wonderful feedback. We're delighted to hear that Mike provided such kind, friendly, and professional support. It's great to know that he was able to resolve your issue and assist with arranging your new appointments, making the process as smooth as possible. We'll be sure to pass your kind comments on to Mike and the wider team.
An Excellent Experience
Spoke to Tayyibah who was very helpful. Sorted out a change of home address & then booked an eye appointment in my new locality. Very easy & straightforward, with great service from Tayyibah.
All in all, an excellent experience.
7 de outubro de 2026
Avaliação não solicitada
Resposta da CHEC
We're so pleased to hear that you had such a positive experience. It's fantastic to know that Tayyibah was able to quickly update your details and arrange a convenient appointment in your new locality. Thank you for recognising her excellent service and for taking the time to share your feedback. We'll ensure your lovely comments are shared with Tayyibah and the wider team
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