Mike was really friendly and helpful when he called from CHEC and couldn't fault the service he gave. When I needed to call them another time it was quite hard to get through, then after waiting their... Ver mais
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Veja o que dizem as avaliações
I would just like to say what a first class service Chec in Preston bring to there patients. I have had updated phone calls of a lady by the name of Rebecca Wilson. As I have other appointments due t... Ver mais
To begin with I had been given a phone appointment and then it was cancelled . Mike , a man who works for your company - totally turned my experience from negative to positive. He located me appoi... Ver mais
My experience was superb. I spoke to Nicola on all occasions. Nicola was so professional, she followed up all our conversations with a return call and not once let me down. I can’t thank her enough sh... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
CHEC is a trusted and leading provider of high quality, efficient, community based healthcare services, delivered in close partnership with the NHS. With a growing network of over 30 hospitals and 90 community-based clinics across England, CHEC is dedicated to making vital specialist services - including ophthalmology, gastroenterology, dermatology, and ENT, more accessible and convenient for patients closer to home. CHEC's patient-first approach means individuals benefit from shorter waiting times, greater flexibility in appointment scheduling, and the freedom to choose a location that best suits their needs. On average, our referral-to-treatment time is less than four weeks, significantly improving access to timely and effective care. At CHEC, we are proud to support the NHS in alleviating system pressures while maintaining the highest standards of clinical excellence and patient satisfaction. Hospitals are equipped with state-of-the-art technology and staffed by experienced professionals who are committed to delivering compassionate, personalised care at every stage of the patient journey.
Informações de contato
1-6 Star Building, Broughton Business Park, Olivers Place, Fulwood, Preston, PR2 9WT, PR2 9WT, Preston, Reino Unido
- 03442644160
- customerservices@chec.uk
- chec.uk
4,6
Excelente
734 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 50% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Friendly helpful efficient!
1 de outubro de 2026
Avaliação não solicitada
Very encouraged
Claudia was very helpful, clear and friendly.
27 de setembro de 2026
Avaliação não solicitada
issue resolution promptly and efficiently.
Angela Turner was able to successfully resolve both issues I raised with her, efficiently and courteously. Thank you Angela for your help.
1 de outubro de 2026
Avaliação não solicitada
Arranged appointments with Saudah.
Arranged appointments with Saudah.
All done professionally and without any fuss.
1 de outubro de 2026
Avaliação não solicitada
My phone call from Mike was…
My phone call from Mike was professional, helpful, reassuring and friendly.
22 de setembro de 2026
Avaliação não solicitada
Resposta da CHEC
Thank you for your kind feedback. We're delighted to hear that Mike provided a professional, helpful, and reassuring service during your call. We understand how important it is to feel supported and informed, and we're pleased that Mike's friendly approach helped make your experience a positive one. We'll be sure to pass your lovely comments on to him
Just had my second eye done
Just had my second eye done. As last time, staff helpful, professional, pretty much on time. A real pleasure to be able to see clearly again. Not something a future patient should worry about. Easier than going to dental hygienist!!!
Many thanks.
Ken McBide.
29 de setembro de 2026
Avaliação não solicitada
Resposta da CHEC
Thank you for your wonderful feedback, Ken. We're delighted to hear that your second procedure was just as positive as your first. It's great to know that our team provided helpful, professional care and kept everything running smoothly throughout your visit.
Most importantly, we're thrilled that your treatment has restored your clear vision and made such a positive difference to your daily life. We particularly enjoyed your comparison to a visit to the dental hygienist! Thank you for taking the time to reassure future patients and for placing your trust in CHEC. We wish you all the very best.
It was delightful to speak with Mike…
It was delightful to speak with Mike today. He was not only efficient and polite but also had a sense of humor which is sadly missing from many! Thank you for your time and understanding 😁
30 de setembro de 2026
Avaliação não solicitada
Resposta da CHEC
We're so pleased to hear about your experience with Mike. It’s fantastic to know that he was not only helpful and polite but also added a touch of humour along the way. Creating a positive and enjoyable experience for our patients is important to us, and we're delighted Mike made such a great impression. Thank you for taking the time to share your lovely feedback. 😊
The Angel who answered the phone and…
The Angel who answered the phone and was the most considerate person I've spoken to recently. She was thoughtful understood what was needed and came up with the perfect solution. She was efficient and knowledgeable with the system. Made my day.
30 de setembro de 2026
Avaliação não solicitada
Resposta da CHEC
Thank you for your wonderful feedback. We're delighted to hear that our colleague was able to provide such considerate and thoughtful support. Taking the time to listen, understand what our patients need, and find the right solution is something we pride ourselves on, so it's fantastic to know this was reflected in your experience.
We're especially pleased to hear that the service you received made your day. Your kind words will mean a great deal to the team, and we sincerely thank you for taking the time to share them
Booking an appointment
The lady I spoke with quickly understood the reason for my contacting her. She sorted out two appointments for me. During the whole experience she made me feel at ease and I thank her for dealing with my enquiry swiftly and so professionally.
29 de setembro de 2026
Avaliação não solicitada
Very friendly and extremely helpful
Very friendly and extremely helpful. Amanda definitely went the extra mile to get my appointments on the same day and mych nearer to my home.
Thank you so much
29 de setembro de 2026
Avaliação não solicitada
Excellent Service
The site and the staff. The treatment was good and went smoothly. No problem at all. nothing to worry about.
3 de setembro de 2026
Avaliação não solicitada
Rebecca Wilson an asset
Rebecca Wilson, the young lady I spoke to via telephone was very pleasant, well informed, helpful, professional and so patient. She answered all my questions and gave me the time I needed to think everything through. She is definitely a asset to the CHEC organisation. Many thanks, Graham.
28 de setembro de 2026
Avaliação não solicitada
Resposta da CHEC
It’s wonderful to hear how well Rebecca supported you, Graham. We’ll be sure to pass your kind words on to her.
Being patient, taking the time to answer questions and making sure our patients feel comfortable and informed is exactly the level of service we aim to provide. It’s lovely to know Rebecca made such a positive impression.
Thank you for taking the time to recognise her we really appreciate it.
Amanda Whittle was really helpful
Amanda Whittle was really helpful. Thank you very much.
28 de setembro de 2026
Avaliação não solicitada
Missing follow up review
My follow up review to CHEC Preston minor op on 5/6/26 seemed to have been missed. On chasing this up with the online chat, Amanda Whittle arranged both follow up and also glaucoma appointments that are now due.
28 de setembro de 2026
Avaliação não solicitada
Resposta da CHEC
Thank you for taking the time to share your feedback. We're sorry to hear that your follow-up review after your procedure at CHEC Preston appears to have been missed, but we're delighted that Amanda Whittle was able to help resolve the situation for you.
It's wonderful to hear that Amanda arranged both your follow-up appointment and your upcoming glaucoma appointment during your online chat. Providing prompt and efficient support is something we strive for, and we're pleased that Amanda was able to ensure everything was organised for you. We'll be sure to pass your kind comments on to her.
The service with regards to arranging…
The service with regards to arranging the appointment on november the 3rd was very good
22 de setembro de 2026
Avaliação não solicitada
PB Newcastle under lyme
I went to M&S for a Cataract for post op. surgery, saw Nina who was very precise and professional in her examination
15 de setembro de 2026
Avaliação não solicitada
Tayyibah Patel was very helpful and…
Tayyibah Patel was very helpful and patient. She stayed with me on the phone until my request was dealt with.
5 stars.
25 de setembro de 2026
Avaliação não solicitada
Resposta da CHEC
Thank you for your wonderful feedback. We're delighted to hear that Tayyibah Patel was so helpful and patient while assisting you. Taking the time to stay on the phone until a query is fully resolved is exactly the level of service we strive to provide, and we're pleased that Tayyibah was able to support you every step of the way. We'll be sure to pass your kind comments on to her. Thank you for your 5-star review.
Claudia was very helpful and very…
Claudia was very helpful and very efficient.
23 de setembro de 2026
Avaliação não solicitada
Excellent service
Excellent service from
Diane Murray today. She listened to my query and couldn’t do enough to help resolve the issue. She went above and beyond! Thank you Diane, excellent customer service
23 de setembro de 2026
Avaliação não solicitada
Resposta da CHEC
Diane will be so pleased to hear this! It’s fantastic to know she took the time to listen, understand your query and go the extra mile to help resolve it.
Providing helpful and caring service is so important to us, and it’s lovely to hear Diane made such a positive difference to your experience. We’ll make sure your kind words are passed on to her.
Thank you for taking the time to recognise Diane’s efforts
Very professional and caring
Very professional and caring, and listened to what I had to say, jade was very helpful and got me to where I needed to go thank you .
23 de setembro de 2026
Avaliação não solicitada
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