Chelsea Peers Avaliações 

Really efficient customer service from Sophie, she was really kind and helpful!

Had an issue. Solving was a pain but the customer service came through in the end. Shou out to Caroline in Customer service.

I would not recommend these pyjamas to anyone. While the vibrant kooky prints and patterns are so fun and eye catching, they’re definitely style over substance. I spent €100 on a pair and 6 months later the fabric started disintegrating around the buttons resulting in a big hole. I contacted customer support and they were very nice and responsive (for which they get an ‘extra’ star) but they couldn’t do anything for me without a receipt. It’s such a cop out. A way to avoid taking responsibility for crap quality which is why I feel it’s important to write a public review. There are far better quality options at the same price point (e.g. Foxford) so I’d recommend them as a better quality alternative

I cannot thank the Chelsea Peers customer service team enough for the outstanding support they gave me.
I accidentally returned the wrong parcel to their warehouse, and although it took couple of weeks to investigate, the team never gave up. Throughout the process, they kept me informed, treated me with kindness and understanding, and carried out a thorough investigation until the parcel was finally located.
A special thank you to Caroline, CP team and Emily, who were both incredibly professional, patient and reassuring. They understood how important the parcel was to me and did everything they could to help. The warehouse team also deserve huge recognition for their persistence in continuing the search until the parcel was found.
The parcel was safely returned to me, and I honestly couldn’t be more grateful. Situations like this really show the true quality of a company’s customer service, and Chelsea Peers went above and beyond to resolve a very unusual problem.
Thank you all so much for your dedication, professionalism and genuine care. I wouldn’t hesitate to recommend Chelsea Peers, not only for their lovely products but also for the exceptional customer service they provide.

I have always brought my pyjamas from Chelsea peers, however this order arrived and it stunk! The bag it came in stunk as well like chemicals mixed with a damp warehouse, I tried to wash the smell out but after what is now 4 WASHES! It still smells.

I emailed Chelsea peers to let them know of the disgusting smell that has now ruined my clothes… the first response I received was clearly an automated AI response! And it’s now been a week and they have decided to just ignore my email and not respond, I am disgusted, considering the amount of money I have spent on these two pairs of pyjamas and they just refuse to even communicate.

Appalling customer service, uses AI, clearly doesn’t care if they sell clothes that smell.

Also if Chelsea peers see this review I suggest instead of leaving a comment on it you get someone to actually do their job and respond to emails!

Edit:
I responded to your email asking for the picture THE DAY IT WAS SENT! I showed photo evidence and even received an automated email back, therefore your comment is wrong. If I could include a picture of the proof of my reply email on 22nd July at 10:09pm I would!

Second edit 3rd August, I have now been fully refunded, thank you Caroline!

I’m a longtime customer, I fell in love with the quality and design, to the point I no longer buy PJs from anywhere else. The designs choice isn’t as good as it used to be, but what really disappointed me and made me think twice about ordering again is the change in fabric. For years I knew whatever design I pick, I would get the same soft high quality material, this time I found out how horrendous cotton feels compared to the usual soft lush material. Honestly I could’ve shopped in primark for that quality. Luckily 1 of the 3 items was the right quality so I’m not completely put off, but I was not pleased to see a handling fee for the return. Imagine feeling super excited to open a new package with lush soft pjs and what you feel is the equivalent of sandpaper.

J’ai commandé un pyjashort, non seulement je ne l’ai jamais reçu mais le service client ne me répond pas et bien sûr pas de remboursement
J’ai écrit plus de 4 mails et je n’ai plus de réponse

The quality of the material and workmanship is great as are the designs and speed of delivery. My only issue is the PJ bottoms elastic is very loose. The top fits perfect so I’m going to have to cut open the waistband and tie the elastic to tighten them then resew. This makes me nervous as I’m not a natural seamstress. If I sent back and ordered small the top will be too tight. It would be good to be able to buy tops & bottoms in different sizes.

Very fast delivery, well packaged, great product fits well .

I had a wonderful experience with Chelsea Peers and their customer service team.

Their customer service was incredibly responsive, kind, and professional, and they made the entire experience smooth and pleasant. It’s always reassuring to shop with a brand that genuinely values its customers and provides such thoughtful support.

I also absolutely love their pyjamas — the designs are beautiful, the prints are adorable, and the fit is amazing. The sizing was very accurate, and the set was both comfortable and flattering.

Overall, I’m very impressed with Chelsea Peers as a brand and especially with the excellent customer care they provide. I would happily shop with them again and highly recommend them to others.

Brilliant service from Chelsea Peers today. Everything was dealt with quickly, easily, and with real efficiency. Honestly one of the best customer service experiences I’ve had.”

I recently ordered some pyjamas for my granddaughter’s birthday, unfortunately the courier, Evri, lost the parcel. In fairness Evri did contact me and asked me to inform Chelsea Peers, which I did. CP’s were excellent and I received my order the very next morning from DPD.
Emily was extremely helpful throughout and kept me fully informed. I will certainly be shopping with this company again, their customer care has been excellent, thank you. As always with Chelsea Peers, the quality of the pyjamas were excellent. Very trendy and super soft material, very cosy.

I’m a sucker for beautiful pyjamas, so it was instant love at first sight seeing them on the gorgeous Leonora Smee (Instagram) ~ immediately added the organic cotton long Valentine cherub print and the heart print sets to cart.

Even though shipping costs caused me a cough, I live in Australia and these weren’t available other than from Chelsea Peers UK but… love is love!

They arrived, nicely boxed, and immediately wore that night.. in fact, I lounged in the cherubs all evening - the feel is absolute PERFECTION! So incredibly soft, the fabric moves but doesn’t ‘bubble’ at the knees, and the quality is superb.

The design styles are adorable (hubby was very complimentary) and ordered me a third set - this time the Valentine’s Cupid Heart print.

Although the description says ‘organic cotton’, this pair just don’t have the same super soft feel - puzzling…

Still a cute set, but I considered returning because in manufacturing the corner of one pocket had carelessly been caught up and sewn with the leg seam… and the other pocket had a hole in the corner where it had been missed in the sewing process!

Although disappointing, I decided a careful snip to release the pocket on one side and I didn’t intent putting anything in the other pocket with the hole… minor niggles and less hassle than organising a return, in the long run.

I’d like to hear from Chelsea Peers regarding the difference in fabric, as I’ve ordered a fourth pair in the fun Flamingo print (from The Iconic website) … I’ll return to update my review once they arrive!

I received the most beautiful pyjamas, they are so soft and good quality. I love them!

Very disappointed with how my items had been packed also better information on the website would have informed me that one gift box would of been suitable for both items and saved the additional cost of purchasing two gift boxes

Excellent customer service!

This company could be excellent but currently they’re just 'meh'.

Full disclosure; I practically LIVE in my Chelsea Peers short pyjama sets. I wear them during the day and to sleep in and I’ve even popped across the road in them to the shop by wearing them under a pair of cargo shorts and a hoodie! I’ve many, many pairs (even some with the long bottoms and long sleeves for the colder days/nights) but they all suffer from the same problem: bad bias binding around the neck that produces sharp corners that constantly scratch and irritate. I’ve taken embroidery scissors to them to snip away at the corners in an attempt to round those corners (a delicate operation for someone with such big hands). This really needs to be sorted. EVERY single pair is a problem. So, a star lost there.

The second star lost is for the lack of a 'long and tall' option. Qudos for going up to size XXXL ( both my husband and I take a size XXL) but I’m 6'3”. ALL the tops in the pyjama sets are too short for me. So why not a tall option? Bad Rhino offer this (their T-shirts being 2 to 3 inches longer than Standard) so how come Chelsea Peers have missed this trick? Doesn't instil confidence in the management team's vision.

I’m not going to deduct a star for this, but some of the design choices are a little, um, questionable? Love my Christmas Dinosaurs, loved my Puffins and Tigers, but Tigers with chefs hats on? Why? But, I guess, that’s just personal choice.

So, to recap: a frustrating company. They come across as either clueless, or worse, not caring to to be the best they could be.

I placed an order with Chelsea Peers for next working day delivery after the 5pm slot on the Monday. In effect this would have been processed Tuesday expected Wednesday . Paid £8.95 for this delivery service and received the delivery Friday. If you’re going to provide a SLA then have a courier that is going to support this service. Chelsea Peers did refund the delivery but if you’re looking for a next delivery service then be cautious if ordering on this service.

Once again over the moon with our newest addition to our ever growing Chelsea Peers nightwear collection xxJust received our new collection for my sisters 50th birthday along with matching pyjamas for our 82 year auntie xx Can't wait to wear xxYou never disappoint Chelsea peers.❤️❤️❤️❤️

I returned an order to Chelsea Peers and the parcel was delivered to their returns address via Royal Mail three weeks ago.

Customer support replied once asking for proof of postage, which I provided immediately. Since then, I have not received any response for over a week, despite following up and asking for an update.

What’s most frustrating is the complete lack of communication. If the return is still being processed or investigated by the warehouse, that’s understandable - but ignoring messages and not providing any update is very poor customer service.

I understand things can go wrong occasionally but their effort to resolve this is unacceptable and has caused a great deal of stress. For that reason I would recommend to completely avoid or purchase through a third party retailer.

At this point I’m still waiting for confirmation that the return has been received and for my refund to be processed, despite the parcel being delivered three weeks ago!

If this isn’t resolved soon I will have to pursue the matter through my card provider and file a chargeback.