Exceptional service from such a lovely, responsive and friendly customer service team plus the best pyjamas! I own 5+ pairs now and planning on getting more in future. Love this brand!
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Veja o que dizem as avaliações
Ordered some pyjamas and paid for next day delivery. 4 days later not received. Advised slightly delay and not the service they would expect. Not great customer service which seems to be a bit of a th... Ver mais
A empresa respondeu
Ordered some pjs got message from evri saying that they had it but all of sudden being sent back! Contacted emily at cs who replied back very quickly to advise that the items had been damag... Ver mais
A empresa respondeu
The clothes and delivery/packaging were great but was extremely unimpressed with their returns policy. To return a £45 pair of PJs, I was charged BOTH delivery costs and an additional returns fee - r... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Beautifully crafted nightwear, loungewear and swimwear designed to bring the perfect balance of comfort and style to your downtime.
Informações de contato
Renfold, Island Studios, 47 British Grove, W4 2NL, London, Reino Unido
- hello@chelseapeers.com
- chelseapeers.com
4,0
Muito Bom
469 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Awful quality and cheap polyester pyjamas.
Awful plastic polyester pyjamas.
I’ve received a couple of Chelsea Peers pyjamas as gifts for Christmas but I cannot wear them. The quality is the cheapest I’ve felt. I can’t believe they are getting away with charging so much for such low quality polyester pyjamas. I don’t think people realise how bad it is wearing these plastic pieces of clothing and for the environment.
The designs of them are beautiful, however. And I believe if they were cotton or cotton rich, they would be the best pyjamas around. It’s such a shame we’re becoming used to such low quality clothing, that’s it’s becoming the norm.
18 de janeiro de 2026
Avaliação não solicitada
Resposta da Chelsea Peers
Hi Lauren,
Thank you for taking the time to share your feedback, and we are very sorry to hear that you are unhappy with your Chelsea Peers products.
We are proud to offer a wide range of pyjamas in Organic Cotton and TENCEL Modal fabrics, as well as our recycled polyester in line with our sustainability efforts. Please feel free to get in touch with our customer services team as we would be happy to look into the option of organising a gift return for you, should you wish to do so.
If you have any further queries or feedback please get in touch with us via hello@chelseapeers.com and we will be happy to assist.
Best wishes,
Loren
Chelsea Peers Customer Services Team
the wrong pyjamas
I order 2 pairs of pyjamas, but after hitting the pay button realised that one pair was the wrong size.
I immediately contacted the customer service team to source a pair at the correct size. As the warehouse fulfilment team is separate, I was asked to make a fresh order and then return the pair ordered in error. The Return process was really simple and the refund made very quickly. Added to this the Customer Services teams were very polite and helpful.
I'd have confidence in using Chelsea Peers at any time in the future
15 de janeiro de 2026
Avaliação não solicitada
Resposta da Chelsea Peers
Hi David,
Thank you so much for taking the time to write us such a lovely review! We really appreciate your feedback.
Our Customer Services team strives to give you the best experience possible with our brand, so we are thrilled you had such a positive experience!
Please don't hesitate to reach out again in the future. We will be happy to help!
Best wishes,
Loren
Chelsea Peers Customer Service Team
Resposta da Chelsea Peers
Hi Toyah,
Thank you for taking the time to leave us this lovely review. We're so glad to hear you love your Chelsea Peers pyjamas!
We look forward to seeing you back with us again soon!
Best wishes,
Loren
Outstanding quality and comfort
This is the second time I have ordered from Chelsea Peers and it won’t be the last. The items I ordered before Christmas came beautifully wrapped in a stunning Christmas box. I ordered a long pyjama set, a velour jogger set and a short pyjama set. The quality and fit of all 3 are outstanding - they really are the most comfortable and luxurious feeling pyjamas I have ever worn. I decided to treat myself again recently and ordered another long pyjama set, a nightshirt and a pair of slip on mules slippers. Everything was beautifully packaged once again. Yes they are more expensive than my usual pyjamas and slippers but for me they are absolutely worth it and I cannot see myself buying my nightwear or slippers from anywhere else now.
14 de janeiro de 2026
Avaliação não solicitada
Resposta da Chelsea Peers
Hi there,
Thank you so much for taking the time to share such a wonderful review!
It's an absolute pleasure to hear that you were so happy with your customer service experience. We’re always happy to help!
We are thrilled to hear you absolutely love your Chelsea Peers products! Please don't hesitate to reach out in the future if you ever have any issues :)
Best wishes,
Loren
Chelsea Peers Customer Service Team
Last purchase
Based on past experience bought my daughters and myself pyjamas. That will be the last time. Both daughters previously loved Chelsea peers but we are all agreed that the quality and finish is no longer there. All really disappointed but no more.
13 de dezembro de 2025
Avaliação não solicitada
Resposta da Chelsea Peers
Hi Fionnuala,
Thank you for taking the time to share your feedback with us, and we truly apologise for any disappointment caused.
We appreciate your honest review and will strive to improve! If you require any further assistance, please don’t hesitate to contact our customer service team directly via hello@chelseapeers.com, and we will be more than happy to help!
Best wishes,
Loren
Chelsea Peers Customer Services Team
Super pyjamas & super service!
After purchasing the softest and beautiful maternity pyjamas, I thought I would treat my husband, son and baby to matching Christmas leopard pyjamas last Christmas. They are gorgeous but unfortunately the men's shorts were faulty after a few wears. I contacted CP and received a prompt response that I will receive a replacement in 1-2 days. A very happy customer, looking forward to returning to family matching :)
8 de janeiro de 2026
Avaliação não solicitada
Resposta da Chelsea Peers
Hi Laura,
Thank you so much for taking the time to write us such a lovely review! We really appreciate your feedback.
Our Customer Services team strives to give you the best experience possible with our brand, so we are thrilled you had such a positive experience!
Please don't hesitate to reach out again in the future. We will be happy to help!
Best wishes,
Loren
Chelsea Peers Customer Service Team
5 star customer service
Evri lost my parcel but CPs customer service was able to refund my delivery, cancel my existing order and reorder me a new item with speed, efficiency and professionally.
7 de janeiro de 2026
Avaliação não solicitada
Resposta da Chelsea Peers
Hi Rebecca,
Thank you so much for taking the time to write us such a lovely review! We really appreciate your feedback.
Our Customer Services team strives to give you the best experience possible with our brand, so we are thrilled you had such a positive experience!
Please don't hesitate to reach out again in the future. We will be happy to help!
Best wishes,
Loren
Chelsea Peers Customer Service Team
Terrible consumer policies
Terrible consumer policies. Wanted to exchange petite PJs to regular-fit PJs as Christmas gift for wife was short in the arms. No exchange policy so had to send PJs back and re-purchase new size. Could not re-use first purchase discount and had to pay delivery so had cost an extra £17 just to change size for the same item. Poor.
31 de dezembro de 2025
Avaliação não solicitada
Resposta da Chelsea Peers
Hi there,
Thank you for taking the time to share your thoughts, and we apologise for the inconvenience.
While our website does not offer direct exchanges, our customer services team would be more than happy to arrange this for you.
Please get in touch with us via hello@chelseapeers.com, and we will be happy to organise a refund of your returns fee, delivery charge, and price-match to the discounted cost of your original order!
Best wishes,
Loren
Chelsea Peers Customer Services Team
Not only do they produce fantastic pjs…
Not only do they produce fantastic pjs but the customer service is second to none!! Absolutely amazing and go above and beyond
30 de dezembro de 2025
Avaliação não solicitada
Resposta da Chelsea Peers
Hi Tamz,
Thank you for taking the time to leave such a lovely review!
We always love to hear from our Chelsea Peers customers like yourself who have had a positive experience with us. We're so pleased you love your new Chelsea Peers product, and we hope to see you back with us again soon!
If you ever need any assistance, please don’t hesitate to contact our customer service team at hello@chelseapeers.com, and we will be more than happy to help!
Best wishes,
Loren
Chelsea Peers Customer Services Team
Amazing customer service and wonderful pjs!
I was helped by Sophie in customer service - very speedy and kind to chat with. Their pjs are so soft, a very luxurious feel.
30 de dezembro de 2025
Avaliação não solicitada
Resposta da Chelsea Peers
Hi Lauren,
Thank you for taking the time to leave such a lovely review!
We always love to hear from our Chelsea Peers customers like yourself who have had a positive experience with us. I'm so pleased you love your new Chelsea Peers product, and we hope to see you back with us again soon!
If you ever need any assistance, please don’t ever hesitate to contact our customer service team at hello@chelseapeers.com, and we will be more than happy to help!
Best wishes,
Sophie - Chelsea Peers Customer Service Team
Excellent customer service.
Excellent customer service.
19 de dezembro de 2025
Avaliação não solicitada
Resposta da Chelsea Peers
Hi Kay,
Thank you so much for taking the time to write us such a lovely review! We really appreciate your feedback.
We hope to see you back with us again soon and we look forward to assisting you in the future!
Best wishes,
Loren
Chelsea Peers Customer Service Team
5 star customer service
I had a small issue with some pyjamas I had ordered as a Christmas gift, within an hour of contact, completely resolved by Sophie in customer services. Highly recommend this company.
29 de dezembro de 2025
Avaliação não solicitada
Resposta da Chelsea Peers
Hi Jeanette,
Thank you so much for taking the time to write us such a lovely review! We really appreciate your feedback.
Our Customer Services team strives to give you the best experience possible with our brand, so we are thrilled you had such a positive experience!
Please don't hesitate to reach out again in the future. We will be happy to help!
Best wishes,
Loren
Chelsea Peers Customer Service Team
Return policy for this company is…
Return policy for this company is appalling. They hound you with emails and discount codes to buy your Christmas gifts early but if you buy before 2nd December they will not honour Christmas gift returns. I bought my daughter Christmas PJs in November. They do not fit her properly but I cannot return them £55 wasted. I am unsubscribing from their emails and will not be dealing with them again. Very poor practice at this time of the year. So many stores offer returns from November onwards. Probably the only company who have ever declined a Christmas return.
It is of course written in their returns policy but deliberately narrow and not in the spirit of Christmas.
I do not recommend them.
29 de dezembro de 2025
Avaliação não solicitada
Resposta da Chelsea Peers
Hi there,
Thank you for taking the time to leave a review, we appreciate your honest feedback. We strive to provide the best customer service possible and we take customer comments very seriously.
We can see a member of our team has been in touch with you via email in response to your query. If you have any further queries or feedback please do not hesitate to get back in touch and we will be happy to help!
Best wishes,
Loren
Chelsea Peers Customer Services Team
Brilliant products even better service
Brilliant products, one item arrived with a minor defect, Loren at customer service presented me with a couple of choices, i opted for one of the solutions and it was completed within the hour! Would definitely return to this company
23 de dezembro de 2025
Avaliação não solicitada
Resposta da Chelsea Peers
Hi Ben,
Thank you so much for taking the time to write such a fabulous review!
We are delighted to hear that you are happy with our products and the service provided, and can't wait to see you back with us again soon!
If you ever need any assistance in the future, please don’t hesitate to contact our customer services team at hello@chelseapeers.com, and we will be more than happy to help!
Best wishes,
Sophie - Chelsea Peers Customer Service Team
Good never arrived after almost 3 weeks…
Good never arrived after almost 3 weeks and I contacted Chelsea Peere who told me to wait until the 24th of December before contacting them again. That is useless as the parcel is a Christmas present and so I had to go buy a second gift as I have no guarantee the parcels from Chelsea Peers will arrive before the 25th and they simply won’t help me
Really poor service and deeply disappointed!
17 de dezembro de 2025
Avaliação não solicitada
Resposta da Chelsea Peers
Hi Bradley,
Thank you for sharing your feedback.
We sincerely apologise for any inconvenience caused, and we are sorry to hear that you have experienced this issue with your order.
If you do not feel your issue has been resolved, please do not hesitate to get back in contact with us at hello@chelseapeers.com, and we would be more than happy to help!
Best wishes,
Sophie - Chelsea Peers Customer Service Team
I bought Christmas Pjs for me and my…
I bought Christmas Pjs for me and my kids. Due to price tag presumed they are 100% cotton but they are made from 95% polyester which is basically plastic. Wearing basically plastic to sleep. Really disappointing as I won’t be wearing them again.
20 de dezembro de 2025
Avaliação não solicitada
Resposta da Chelsea Peers
Hi Anita,
Thank you so much for taking the time to share your feedback with us.
We’re truly sorry to hear how disappointed you were, especially as these were Christmas pyjamas.
If you choose to shop with us again in the future, please rest assured that we offer pyjamas in a variety of materials, with the fabric composition listed in each product description to help you find the option that’s best for you.
If there’s anything else we can assist with, please don’t hesitate to let us know at hello@chelseapeers.com - we’re always happy to help!
Best wishes,
Sophie - Chelsea Peers Customer Service Team
Excellent, quick, polite service
Excellent service, had a query with my order that I emailed though and it was dealt with, no questions asked, within minutes. Fantastic customer services
19 de dezembro de 2025
Avaliação não solicitada
Resposta da Chelsea Peers
Hi there,
Thank you so much for taking the time to write us such a lovely review! We really appreciate your feedback.
We hope to see you back with us again soon and we look forward to assisting you in the future!
Best wishes,
Loren
Chelsea Peers Customer Service Team
It’s become a bit of a tradition to…
It’s become a bit of a tradition to order our Christmas pjs from Chelsea Peer they are always so comfy & lovely designs. Today I decided to take advantage of the discount and order a couple of pairs of festive pj’s. Unfortunately when my order went through the discount did not apply so I contacted the company through wattsapp & Caroline responded almost immediately, apologising & confirming that they had issued a refund for the discount amount.
Super efficient & helpful customer service with no problem at all. I’m extremely impressed and will continue to shop with Chelsea Peers.
19 de dezembro de 2025
Avaliação não solicitada
Resposta da Chelsea Peers
Hi there,
Thank you so much for taking the time to write us such a lovely review! We really appreciate your feedback.
Our Customer Services team strives to give you the best experience possible with our brand, so we are thrilled you had such a positive experience!
Please don't hesitate to reach out again in the future. We will be happy to help!
Best wishes,
Loren
Chelsea Peers Customer Service Team
Great customer service
Excellent company to work with, great customer service. Got let down by Evri delivery company and Chelsea peers staff Loren was straight onto the case and quickly ordered a replacement in time for Christmas. I will definitely be returning to Chelsea peers very soon.
18 de dezembro de 2025
Avaliação não solicitada
Resposta da Chelsea Peers
Hi Paul,
Thank you for taking the time to share such lovely feedback.
If we can assist at all in the future, then please do let us know and we do hope to see you back very soon!
Best wishes,
Emily
Chelsea Peers Customer Services Team
Great customer service from Loren…
Had an issue with the delivery company and didn’t receive my item, emailed and received a response within an hour and a replacement item was sent next day with a different delivery provider. Excellent customer service from Loren and excellent item. Thank you
17 de dezembro de 2025
Avaliação não solicitada
Resposta da Chelsea Peers
Hi Lucy,
Thank you so much for taking the time to write us such a lovely review! We really appreciate your feedback.
Our Customer Services team strives to give you the best experience possible with our brand, so we are thrilled you had such a positive experience!
Please don't hesitate to reach out again in the future. We will be happy to help!
Best wishes,
Loren
Chelsea Peers Customer Service Team
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