Exceptional service from such a lovely, responsive and friendly customer service team plus the best pyjamas! I own 5+ pairs now and planning on getting more in future. Love this brand!
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Veja o que dizem as avaliações
Ordered some pyjamas and paid for next day delivery. 4 days later not received. Advised slightly delay and not the service they would expect. Not great customer service which seems to be a bit of a th... Ver mais
A empresa respondeu
Ordered some pjs got message from evri saying that they had it but all of sudden being sent back! Contacted emily at cs who replied back very quickly to advise that the items had been damag... Ver mais
A empresa respondeu
The clothes and delivery/packaging were great but was extremely unimpressed with their returns policy. To return a £45 pair of PJs, I was charged BOTH delivery costs and an additional returns fee - r... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Beautifully crafted nightwear, loungewear and swimwear designed to bring the perfect balance of comfort and style to your downtime.
Informações de contato
Renfold, Island Studios, 47 British Grove, W4 2NL, London, Reino Unido
- hello@chelseapeers.com
- chelseapeers.com
4,0
Muito Bom
469 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
10/10 always!
10/10 always!! Recommend to anyone and everyone, the quality and care that goes into each and every order should be something other companies aspire to.
17 de dezembro de 2025
Avaliação não solicitada
Resposta da Chelsea Peers
Hi Jade,
Thank you for taking the time to write such a lovely review!
We always love to hear from our Chelsea Peers customers like yourself who have had a positive experience with us. We're so pleased you love your new Chelsea Peers product, and we hope to see you back with us again soon!
If you ever need any assistance, please don’t ever hesitate to contact our customer service team at hello@chelseapeers.com and we will be more than happy to help!
Best wishes,
Loren
Chelsea Peers Customer Service Team
Brilliant Customer Service
Ordered some Pj's as a Xmas present, then I received an email from the courier company to tell me there had been a 'delay' with the delivery of it. After over a week of not hearing anything I emailed Chelsea Peers to see if they could help me. They were brilliant, Loren got back to me and confirmed that my parcel had been lost and asked me if I would like them to replace the order which I did. I am now waiting for this to be delivered today, this took 2 days from me contacting them to ask for help. FANTASTIC service, just what you need from a company. I shall definitely be using their website again.
15 de dezembro de 2025
Avaliação não solicitada
Resposta da Chelsea Peers
Hi there,
Thank you for taking the time to write such a great review!
We always love to hear from our Chelsea Peers customers like yourself who have had a positive experience with our Customer Service Team.
We hope you love your new Chelsea Peers product, and look forward to seeing you back with us again soon!
Best wishes,
Sophie - Chelsea Peers Customer Service Team
Fantastic customer service from Emily…
Fantastic customer service from Emily in resolving a delivery issue. After the courier (Evri as usual) lost my parcel, Emily promptly arranged for a replacement and delivery with a different courier straight away. Superb.
16 de dezembro de 2025
Avaliação não solicitada
Resposta da Chelsea Peers
Hi Ryan,
Thank you for taking the time to write a 5-star review!
We always love to hear from our Chelsea Peers customers like yourself who have had a positive experience with our Customer Service Team.
We hope you love your new Chelsea Peers product, and look forward to seeing you back with us again soon!
Best wishes,
Sophie - Chelsea Peers Customer Service Team
Unfortunately done “down the swanny” with over reliance on AI, bots deenriching the customer experience and leaving a sense of doom and disappointment as opposed to excitement
I have to give one because even though I’ve had a lot of good seamless transactions before and mostly great quality products, on this occasion, not 1 but 2 of my parcels in a row (the second being replacement for a lost by Evri) have not been delivered to me.
Now I hear some of you screaming that this is the couriers fault and not Chelsea Peers but legally, the contract is between the retailer and the customer and the couriers contract is between the retailer and them. So it is Chelsea Peers issue to resolve.
Evri lost and failed to deliver my first parcel like many, taking advantage of the Black Friday offers for some Christmas gifts (I have actively chased the courier so I’ve done a fair share of self help to try and get my parcel but it’s “lost”), likewise when DPD delivered the “replacement” (minus one item as it was then out of stock and they would only offer full or part refund and not an alternative) they delivered it to a house in an entirely different county (based on the GPS coordinate of the photo outside a random house - I didn’t change the address and never lived in that county!) and I have been unable to raise communications successfully with Chelsea Peers since, as they only communicate by email (despite them advertising a WhatsApp, they never reply, the chat function is automated bot on their website and you cannot phone them). I have contacted DPD who will raise an investigation and agreed it’s been delivered nowhere near my house (DPD was selected for the replacement as usually much more reliable than Evri) but I have to wait for Chelsea Peers to get in touch with me now (in reply to my emails/correspondence by chat bot) to resolve the issue with them and either get a replacement (hopefully they have stock) or a refund.
The replies from the first incident took about 72 hours, so not quick. (Although they were professionally polite enough but suspect AI led). I am not hopeful now I will have the items before I travel for Christmas on 19th and I believe it’s not policy to change delivery address once the order is in so I am stuck - I lose the discounts or accept I won’t have it for Christmas.
I ordered on 1 Dec 25, today is 15th - it was supposed to be express delivery. Sadly these were Christmas gifts and despite this being only 2 x back to back negative experiences on the back of several fairly decent ones and lovely products (I’ve got a pair of PJs I bought 5 years ago still going strong), I think it shows unfortunately the degradation in their operations, customer service and putting profits over experience by cutting costs on customer service using substandard AI, machine learning and bots. This has killed the quality of the brand for me which need to have that golden threat of quality and service throughout. Such a shame. I suspect quality of products will soon take suit.
15 de dezembro de 2025
Avaliação não solicitada
Resposta da Chelsea Peers
Hi Val,
Thank you for taking the time to share this feedback with us.
We are sorry to hear that you have experienced these issues with your order. We take these situations extremely seriously, as it is not the service we expect from our couriers.
We sincerely apologise for the inconvenience and disappointment that this has caused, as this is certainly not the feedback we want to be hearing from our customers.
We can see that you’ve already been in contact with the Customer Services team, who are in the process of resolving this issue for you.
Best wishes,
Sophie - Chelsea Peers Customer Service Team
Black Friday sale!
I ordered a set of pjs in black Friday sale and they were lost in delivery (evri of course) now the size I ordered has gone out of stock they will not allow me to choose another pair to replace them. They also will not give me a discount to match the Black Friday sale price so I cannot reorder. Customer service is a joke. I have ordered Chelsea peers from asos before and no issues but the one time I actually order from the website there is an issue. Will not be ordering again
11 de dezembro de 2025
Avaliação não solicitada
Resposta da Chelsea Peers
Hi Jodie,
Thank you for taking the time to share this feedback, and we truly apologise for the inconvenience.
We can see that you have already been in touch with a member of our customer service team who has issued a full refund for the unavailable items, and offered a discount code as a gesture of goodwill.
We apologise that this was not resolved to your satisfaction, and please do let us know if you have any further feedback.
Best wishes,
Loren
Chelsea Peers Customer Services Team
Excellent products and customer service!
Great products and superb customer service when my order went astray from the courier. Highly recommend!
12 de dezembro de 2025
Avaliação não solicitada
Resposta da Chelsea Peers
Hi Jo,
Thank you so much for taking the time to leave such a lovely review - we really appreciate it!
If you have any further queries, please do reach out to us at hello@chelseapeers.com and we will happily assist you!
Best wishes,
Loren
Chelsea Peers Customer Service Team
Superb customer service!
I have been wearing Chelsea Peers PJ's for years. I dare count how many pairs I have!!!
I recently made a purchase, upon delivery I discovered the parcel had been opened, the items stolen and then sellotaped back up! I contacted customer service, apologies we're made and replacements were sent out straight away. I was blown aware at this service! It was not the company's fault in anyway and I feel they shouldn't have had to fit the bill.
11 de dezembro de 2025
Avaliação não solicitada
Resposta da Chelsea Peers
Hi Chloe,
Thank you so much for taking the time to write us such a lovely review! We really appreciate your feedback.
Our Customer Services team strives to give you the best experience possible with our brand, so we are thrilled you had such a positive experience!
Please don't hesitate to reach out again in the future. We will be happy to help!
Best wishes,
Loren
Chelsea Peers Customer Service Team
Wrong sizing
Ordered kids pyjamas 1 size bigger than normal. PJs arrived and they were absolutely tiny, not sure who they are made to fit but makes sense why they are in the sale now! Had the pleasure of having to pay for shipping to receive and return an item which I don’t mind doing if the item is correct and it’s just not suitable. However these pyjamas have been wrongly made and all of the reviews say the same, which unfortunately I only saw after ordering. Wouldn’t waste your time or money.
11 de dezembro de 2025
Avaliação não solicitada
Resposta da Chelsea Peers
Hi Victoria,
Thank you for taking the time to share this feedback, and we sincerely apologise for any inconvenience caused.
We would be happy to look into a possible resolution to this matter for you, please do reach out to us via hello@chelseapeers.com and we will do our best to assist you!
Best wishes,
Loren
Chelsea Peers Customer Services Team
Problem solved!! My pjs were due to arrive over a week ago…
After leaving this review, the customer service team got in touch immediately and sent over new pajamas after acknowledging a delivery issue. The pjs arrived now! Thank you for your help!
Initial complaint: My pjs were due to arrive over a week ago. I bought them on Black Friday promo. They have not arrived, and I’ve reached out to the team experiencing a significant delay in getting any assistance at all. I’ve been dying to order pjs from here and now that I have I’ve been disappointed. I’ve indicated that we’re on the clock and the delivery is late and lost, Evri has delivered all other parcels, except the one from Chelsea Peers. I’d really appreciate it getting resolved quickly but it seems like there’s no reply to their help desk. 😔
8 de dezembro de 2025
Avaliação não solicitada
Resposta da Chelsea Peers
Hi Neelam,
Thank you for sharing this feedback with us, and we are sorry to hear that you have experienced this issue with your order.
We can see that you’ve already been in contact with the Customer Services team, who have resolved this issue for you.
We sincerely apologise for any inconvenience caused, and hope you love your new pyjamas!
Best wishes, Sophie
Chelsea Peers Customer Service Team
Poor bad delivery and extra wrappingchoice of delivery company
Poor choice of delivery company. Box left out in the rain. Paid extra for wrapping and message this was poorly executed
8 de dezembro de 2025
Avaliação não solicitada
Resposta da Chelsea Peers
Hi Anthony,
Thank you for sharing this feedback. We take great care over our products, and this certainly is not what we like to hear from our customers.
We can see that you’ve already been in contact with the Customer Services team, who are in the process of resolving this issue for you.
We sincerely apologise for any inconvenience caused.
Best wishes,
Sophie - Chelsea Peers Customer Service Team
They have sent the wrong colour PJs…
They have sent the wrong colour PJs which are a present. I have messaged them today to tell them and will await how quickly and smoothly they deal with it. I will increase or decrease (and update) my review accordingly. Please don't let me down.
8 de dezembro de 2025
Avaliação não solicitada
Resposta da Chelsea Peers
Hi there,
Thank you for sharing your feedback. We are so sorry that you were sent the wrong pyjamas, and we completely appreciate how disappointing this must have been!
We can see that you’ve already been in contact with the Customer Services team, and we sincerely hope that this issue has since been resolved for you.
We sincerely apologise for any inconvenience caused.
Best wishes,
Sophie - Chelsea Peers Customer Service Team
I cannot recommend this company higher
I cannot recommend this company higher, they were absolutely fantastic, customer service could not have been better, great product of high quality delivered very quickly and efficiently.
A fantastic company to deal with.
8 de dezembro de 2025
Avaliação não solicitada
Resposta da Chelsea Peers
Hi Paul,
Thank you so much for taking the time to leave such a lovely review - we really appreciate it!
If you have any further queries, please do reach out to us at hello@chelseapeers.com and we will happily assist you!
Best wishes
Loren
Chelsea Peers Customer Service Team
Soft explosion.
I opened my tiger dressing gown and fell in love. Soft? Didn't know what soft was until I snuggled into this hug of a garment. Long, oversized, huge pockets, eccentric tiger design. I may well buy a spare.
7 de dezembro de 2025
Avaliação não solicitada
Resposta da Chelsea Peers
Hi Zena,
Thank you for taking the time to write such a lovely review!
We always love to hear from our Chelsea Peers customers like yourself who have had a positive experience with us. We're so pleased you love your new Chelsea Peers product, and we hope to see you back with us again soon!
If you ever need any assistance, please don’t ever hesitate to contact our customer service team at hello@chelseapeers.com and we will be more than happy to help!
Best wishes,
Loren
Chelsea Peers Customer Service Team
I am having a terrible experience
I am having a terrible experience. They lost my order. Now, they won’t re send me my order to my new address. They also tried to get me to pay full price for it after I’d bought it in promotion?! Bought as gifts, seriously looking like I won’t get them. The worst customer service I have come across in a long time and I will not shop with them again.
7 de dezembro de 2025
Avaliação não solicitada
Resposta da Chelsea Peers
Hi Sophie,
Thank you for taking the time to leave a review, we appreciate your honest feedback. We strive to provide the best customer service possible and we take customer comments very seriously.
We would like to sincerely apologise for the issues you have experienced with your delivery and any inconvenience caused.
We can see a member of our team has been in touch with you via email in order to fully resolve this matter for you. If you have any further queries or feedback please do not hesitate to get back in touch and we will be happy to help!
Best wishes,
Loren
Chelsea Peers Customer Services Team
Beautiful pyjamas
Beautiful pyjamas, feel very soft & look great quality, including beautifully packaged. Haven’t worn / washed as they’re presents but I am looking forward to gifting them. Had an issue with my delivery in that Evri claimed they were delivered but they hadn’t been. Contacted customer services & Loren was extremely helpful - got a new delivery out via DPD the following day. Fantastic service.
6 de dezembro de 2025
Avaliação não solicitada
Resposta da Chelsea Peers
Hi Julie,
Thank you so much for taking the time to write us such a lovely review! We really appreciate your feedback.
Our Customer Services team strives to give you the best experience possible with our brand, so we are thrilled you had such a positive experience!
Please don't hesitate to reach out again in the future. We will be happy to help!
Best wishes,
Loren
Chelsea Peers Customer Service Team
The customer service team are very…
The customer service team are very helpful and quick to respond. Lovely quality pyjamas. Overall 10/10
6 de dezembro de 2025
Avaliação não solicitada
Resposta da Chelsea Peers
Hi Caitlyn,
Thank you for taking the time to write us a 5-star review - we really appreciate it!
We are delighted to hear that you are happy with our products and the service provided - this is exactly what we like to hear from our customers!
We hope to see you back with us again soon, and we look forward to assisting you again in the future!
Best wishes,
Sophie
Chelsea Peers Customer Service Team
Not able to return for an exchange even…
Not able to return for an exchange even though within their 7 day ‘grace period’ as their automated system will not recognise this. Very poor Customer Service - robotic!
5 de dezembro de 2025
Avaliação não solicitada
Resposta da Chelsea Peers
Hi Patricia,
Thank you for sharing this feedback. We sincerely apologise for any inconvenience caused.
We can see that you have already been in contact with a member of the Customer Services team regarding this issue.
If you have any queries or further feedback, please contact us at hello@chelseapeers.com, and we would be more than happy to help!
Best wishes,
Sophie - Chelsea Peers Customer Service Team
Lost order immediately replaced
Ordered a Christmas gift which was unfortunately lost by the delivery firm, as soon as I contacted the company they chased down and when they were told the item was lost immediately sent a replacement order. Brilliant service and really helpful after service
5 de dezembro de 2025
Avaliação não solicitada
Resposta da Chelsea Peers
Hi Gary,
Thank you for taking the time to write such a great review!
We always love to hear from our Chelsea Peers customers like yourself who have had a positive experience with us. We are so pleased that we were able to help you resolve the situation with your delivery, and hope that you love your new pyjamas!
We really hope to see you back with us again soon!
If you ever need any assistance, please don’t ever hesitate to contact our customer services team at hello@chelseapeers.com and we will be more than happy to help!
Best wishes,
Sophie
Chelsea Peers Customer Service Team
Prompt response from customer services.…
If you have any queries customer services come back to you very quickly. I needed some information about sizing and the customer services team came back to me with the answer within a day. I have bought pyjamas as a gift so can’t comment about the item, but I am sure they will be perfect! Thank you
4 de dezembro de 2025
Avaliação não solicitada
Resposta da Chelsea Peers
Hi Lida,
Thank you so much for taking the time to write a 5-star review - we really appreciate it!
We always love to hear from our Chelsea Peers customers like yourself who have had a positive experience with us.
We really hope the lucky recipient of your gift loves their new pjs, and we can't wait to see you back with us again soon!
If you need any assistance in the future, please contact us at hello@chelseapeers.com and we will be more than happy to help!
Best wishes,
Sophie
Chelsea Peers Customer Service Team
Great customer experience
Great experience with Loren at Chelsea Peers. After a disaster with the delivery service and not receiving the product, Loren quickly and efficiently resolved my issue. I’ve ordered previously before and love the quality of these PJs… would highly recommend.
4 de dezembro de 2025
Avaliação não solicitada
Resposta da Chelsea Peers
Hi Sharon,
Thank you for taking the time to write such a great review!
We always love to hear from our Chelsea Peers customers like yourself who have had a positive experience with us. We are so pleased that we were able to help you resolve the situation with your delivery, and hope that you love your new pyjamas!
We hope to see you back with us again soon!
If you ever need any assistance, please don’t ever hesitate to contact our customer services team at hello@chelseapeers.com and we will be more than happy to help!
Best wishes,
Sophie
Chelsea Peers Customer Service Team
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